Customer ReviewsforDiamond Parking Services, LLC

Parking machine will not accept card/cash payment. Issued parking ticket without proper resources to pay for parking in the first place, since when is pay by phone the only acceptable form of payment for this kind of service. Please, will another responsible business take ownership of this lot and provide customers with the functions to utilize this other than a QR code. This is supposed to be a professional business, right?********* Lot Location: ********

Hello,

Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future, and then to provide a resolution.  We need a little more information to research this complaint further.  Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to ****************************************** As soon as this is received, we can then review your specific appeal.   Thank you.

I was on Bay mall parking lot at ******** ******* ** April 16,2024. The signs for no parking were completely covered by snow. There was only one more car on the parking lot beside me. This is just a money grabbing operation. I was literally 10 minutes at my appointment. I tried to file a dispute but that is also a scam.

Hello,

We need a little more information in order to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as this is received, I can review your specific appeal.   Thank you. 


Regards,

***********************
MANAGER PARKING SERVICES ******

I parked in a Diamond parking garage to have lunch with friends. For the 1st time in my life, I used my phone to scan the ** code posted on the wall, entered all required information, then I had to choose between paying for 2 hours or 12 hours of parking. My best guess was that 2 hours would be plenty of time for lunch. Well, lunch look a little longer, so I thought Id have to pay for an extra hour no problem. BUT NO!!! The Diamond Parking Garage issued me a ticket, even though the parking lot was mostly empty. $58!!!!!!!!! On top of the $6.90 I already paid!

Hello,

Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future, and then to provide a resolution.  We need a little more information to research this complaint further.  Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to ****************************************** As soon as this is received, we can then review your specific appeal.   Thank you.

Diamond Parking has taken over many parking lots in ********, specifically the lot in US Bank downtown. They do not have signs visible everywhere letting people know that will be ticketed for parking in these spots after hours. People have parked there for 5 minutes to run to the bathroom, or an errand and come back to find a $36 or $63 ticket! This is unreasonable and egregious! Imagine attending an after hours event at the Theatre to come out to a ticket and threatened with being turned over to collections if it is not paid? This company should not be allowed to continue to take over lots with these types of practices which appear to be predatory. This is ridiculous.

Hello,

Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future, and then to provide a resolution.  We need a little more information to research this complaint further.  Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to ****************************************** As soon as this is received, we can then review your specific appeal.   Thank you.

We had an office party at ********** in Pt Ruston on 3/28/24 at noon. I arrived around 12:09PM after driving around looking for parking. I found on-street parking several blocks away from the restaurant, I looked around, there were no signs, no paybox, no numbers on the parking spots, It was just white lines for parked cars. I walked several blocks back to **********. Our party ended at 1:30PM and we left the restaurant. I got back to my SUV about 1:36PM and found a ticket on my windshield. I opened the ticket when I got home at 2:15 and found a bill for $59. The time on ticket was 1:10PM. Crazy! Apparently, Diamond Parking Services LLC owns the public streets now, they are notorious for not refunding parking fees. I found their website when I got home Their posted rate on ********** webpage for parking was $4 for the 1st hr. and $4 for the 2nd hour. I did not view the website prior to driving there. I only googled the address for driving. I want them to accept the 2hr fee of $8 and waive the rest of the fee. This is bait and switch and unscrupulous behavior.

Hello,

Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future, and then to provide a resolution.  We need a little more information to research this complaint further.  Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to ****************************************** As soon as this is received, we can then review your specific appeal.   Thank you.

I parked at the diamond parking lot. I wasn't able to pay using my credit card with the machine, nor did it work trying to scan it. There was a ticket on my windshield when I returned a couple of hours later. I called them to explain when I got home, but the supervisor for the parking lot did not change the matter and I was advised to pay the $46.50 fine or after 15 days $83.***************************

Hello,

Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future, and then to provide a resolution.  We need a little more information to research this complaint further.  Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to ****************************************** As soon as this is received, we can then review your specific appeal.   Thank you.

I parked at one of their monitored lots and there is a sign that Browns Social House customers register their plate at the restaurant for free parking. I registered my plate with the Offstreet app, received confirmation, and thought all was well. Returned to my car and found a violation ticket on my windshield. Tried to appeal via the email address provided by Offstreet for Diamond Parking and its inactive and their website www.diamondparking.ca is down. How can we appeal if there no way to reach them?

Our goal with any customer, is to provide the reason the notice was issued, find a resolution and to prevent it from happening again in the future.
Once we reviewed your ticket, there was no record of your plate registered in Offstreet which is why the ticket was issued.  We asked you provide the necessary documentation to support your claim of being at the restaurant.  After receiving your email with the receipts, your notice was voided as a one-time courtesy.  Thank you!

This company is a scam, Ive been wrongly given 2 tickets and a warning when their machine is the problem and they scam students why should a college student pay $2 an hour to park at the school. Let alone their lots are in the ghetto part of town and they have no protection from people stealing out of your car even though you pay a ton of money to park there.

Hello,

Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number, the license plate provided on the receipt is not listed in our system, this is often because the plate entered on the receipt is different than the plate on the vehicle. You can send it to me directly at ***************************************** As soon as this is received, I can review your specific appeal.   Thank you.  

Worst company to deal, there staff are so rude when you speak to them, all they care about is getting a payment. I continue to get parking tickets from them, even though the building manager and strata has informed them that my parking pass is valid. Its not fair to get a ticket with a valid parking pass over and over again. However its fair for there staff to park in Handicap spots or loading zones.

Hello,

Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future, and then to provide a resolution.  We need a little more information in order to research this complaint further.  Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as this is received, I can review your specific appeal.  Thank you.


Regards,


***********************
MANAGER PARKING SERVICES ******

Total scam with the online appeal process. Received a parking ticket after dropping off my wife for an appointment inside the private complex and leaving for groceries while waiting for my wife to be done.Appealed online with a copy of receipt from the appointment and was denied. Apparently my wife is not considered a "customer" of the complex?

Hello,

Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number, the license plate provided on the receipt is not listed in our system, this is often because the plate entered on the receipt is different than the plate on the vehicle. You can send it to me directly at ***************************************** As soon as this is received, I can review your specific appeal.   Thank you.