We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

Diamond Parking Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Reviews

This profile includes reviews for Diamond Parking Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Diamond Parking Services, LLC has 39 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.05

    Average of 165 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Andrew H

      Date: 07/25/2025

      Predatory, corrupt, and criminal:I parked for a concert at around 8pm. Paid through the app and got a message that I had an appropriate amount of time. I paid for event parking which is a rip-off but a legal one. Later, I got a fine and was told that I only paid for a period earlier in the day which ended before I left my house and that I hadn't paid for the period that I actually parked. When I made a complaint, they graciously offered to reduce the penalty but didn't credit the period that I paid for before I ever parked or opened the app. Cute "error" they are simply stealing and getting away with it because people are to busy to go to war with them.

      Diamond Parking Services, LLC

      Date: 07/28/2025

      Hello,

      I am sorry to hear about your frustrations and experience with us. 
      We do need a little more information from you to research this situation further. Can you please provide the notice number to us and any other information you feel is valid to the appeal?  Please email the pertinent information to ****************************************** As soon as we receive this, we can research this specific issue and find a resolution.

    • Raymond L

      Date: 07/18/2025

      I had lunch at ****************, ********, **. Before going for lunch, I was going to purchase a ticket for parking, but I saw a sign posted behind the ticket machine indicating that for ***** customers there was no need to purchase ticket, simply register my vehicle at the reception. So I was surprised to receive a ticket for $86 for not purchasing a ticket. I was able to find the fellow who issued the ticket and he pointed out that there was another small notice posted which I did not notice on the door telling customers to purchase ticket. I disputed this with Diamond Parking who denied my complaint for their posting 2 different signs. What are my options? Am I right to refuse to pay the penalty? It is not fair telling customers 2 very different information and charge them for something that are not the fault. The management should have the 'incorrect" sign removed. Thank you.

      Diamond Parking Services, LLC

      Date: 07/24/2025

      Hello,

       We need a little more information in order to research this complaint further. Can they please provide the notice number and any other information they feel is valid to the appeal of this notice? It can be sent to me directly at ***************************************** As soon as this is received, I can review the specific appeal.  Thank you. 


      Regards,

      ****** *****

      OFFICE MANAGER ~ PARKING SERVICES ******

    • Jake B

      Date: 07/01/2025

      These mother ******* are one of the most predatory s*** a** companies i have ever come across. they charge you a MINIMUM of a dollar a f****** hour (which is a lot of hours when you liVE SOMEWHERE) and they ticket you for over $40 off the back. I have genuinely spent more on parking and tickets than I have on rent and it is the first month of living in the building i do.

    • Daniel W

      Date: 06/24/2025

      I recently parked at one of Diamond Parkings downtown *************** during a short visit. When I entered, there was no signage or notice indicating any sort of "special event" pricing. I was parked for about an hour.When I exited, the employee at the gate took my card and, without saying a word, charged me $80. I immediately questioned the charge since the posted rates were far lower, and there had been nothing stating special pricing. The attendant simply said there was nothing he could do.I contacted Diamond Parkings customer ********************** and, after nearly 20 emails and multiple phone calls, Ive received no resolution. I even asked what the special event was and when it occurredno one will answer that. Theyve now stopped replying *********** not disputing paying for parking, but $80 for an hour when no special rates were posted feels like a scam. The lack of transparency and refusal to engage with basic questions is incredibly disappointing. I would strongly caution anyone against using Diamond Parking.

    • Dara H

      Date: 06/16/2025

      ****** in a lot managed by this company in *****************. This is a medical building. They have no parking spaces alloted for longer than 2 hours. And yet medical offices/procedures and treatments often take (as in my personal experience) longer than this. I recieved a parking ticket for either $90 or $130. Where else was I supposed to park? How am I supposed to move my vehicle with and IV pole attached to me? This is absolutely horrific that this company preys on vulnerable people like this.

    • Terry N

      Date: 06/02/2025

      Diamond Parking Services tagged my vehicle while I was shopping at the adjoining mall; furthermore, when I attempted to pay on their website, I discovered that they had issued me an additional ticket with a back date from my previous visit to the mall shortly thereafter, though I never received a paper ticket for it. I wish I had the time to file a lawsuit for their unprofessional behaviour.

      Diamond Parking Services, LLC

      Date: 06/09/2025

      Hello,

      I am sorry to hear about your frustrations with us. We do need a little more information from you in order to research this situation further. Can you please provide the notice number to us and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as we receive this we can research this specific issue and find a resolution.


      Regards,

      ****** *****

      OFFICE MANAGER ~ PARKING SERVICES ******

    • Lauren E

      Date: 05/28/2025

      They did not cancel a ticket after I proved that I had business within the building and it is a non paid parking lot for building with many businesses within it. The signage was poor, and the ticket is preditory in nature and not ethical.

      Diamond Parking Services, LLC

      Date: 05/29/2025

      Hello,

      Our goal with any customer,is to provide the reason the notice was issued, find a resolution and to prevent it from happening again in the future.
      We do need a little more information in order to research this situation further. Please provide the notice number to us and any other information you feel is valid to the appeal of this notice? Please send it to me directly at ***************************************** As soon as we receive this, we can research this specific case.


      Regards,

      ****** *****

      OFFICE MANAGER ~ PARKING SERVICES ******

    • Maria P

      Date: 05/19/2025

      Clearly there's an issue regarding their signage that's around the ********* area. I parked my car and paid for parking as there was a pay for parking sign in front of the lot. I've parked there multiple times and paid for parking at that same sign multiple times as well (including a time where a parking attendant was there and saw me). I parked my car one night for an event, paid for parking, and I was only in there for 2 hours and got a ticket for $61. When I sent an email to dispute it they said it's because it wasn't the right sign to pay? Even though their sign is hidden somewhere? And the only of in front of their lot is that pay for parking sign. They waived the fee for $16 but said this was the only time they'll do it. How about you guys make your signs a lot clearer where to pay for parking instead of having them far away and blocked from people's views. That's misleading and greedy to trick people that way!

      Diamond Parking Services, LLC

      Date: 05/20/2025

      Hello,

      I am sorry to hear about your frustrations and experience with us. 
      We do need a little more information from you to research this situation further. Can you please provide the notice number to us and any other information you feel is valid to the appeal?  Please email the pertinent information to ****************************************** As soon as we receive this, we can research this specific issue and find a resolution. 

    • Chris S

      Date: 05/07/2025

      Sleezy sleezy sleezy Worst business and customer ********************** ever *********** willing to employ this nonsense in their lot isnt with your business Do not deal with any company that would associate with them

      Diamond Parking Services, LLC

      Date: 06/11/2025

      Hello,

      I am sorry to hear about your frustrations. We do need a little more information from you in order to research this situation further. Can you please provide the notice number to us and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as we receive this, we can research this specific issue and find a resolution.


      Regards,

      ****** *****

      OFFICE MANAGER ~ PARKING SERVICES ******

    • Maria J

      Date: 05/03/2025

      Your signs are misleading. I parked for a few minutes where there was no sign, thinking it was for the area customers and got my mother's urostomy bags at ****. You're making profit by misleading people. You have no mercy.

      Diamond Parking Services, LLC

      Date: 05/13/2025

      Hello,

      I am sorry to hear about your frustrations and experience with us. I do need a little more information from in order to research this situation further. Please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as I receive this, I can research this specific issue and find a resolution.


      Regards,

      ****** *****

      OFFICE MANAGER ~ PARKING SERVICES ******

    Diamond Parking Services, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.