ComplaintsforDiamond Parking Services, LLC
Parking Facilities
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Complaint Details
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Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On September 2, I parked in Diamond Parking lot (WU91-QFC) around 12:30 pm. I left, and then came back shortly before 4pm, I was in the store before 4pm. I was only in the store for a few minutes, and when I returned there was a $65 parking ticket on my windshield for time limit exceeded, The manager explained that was I parked the first time the "meter" (there are no meters) does not stop just because I left. Some people, like myself, run to the store more than once a day. There policy is just a scandalous way to con people of money.Business response
09/09/2024
Hello,
Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future, and then to provide a resolution. We need a little more information to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to ****************************************** As soon as this is received, we can then review your specific appeal. Thank you.Initial Complaint
09/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a parking ticket for this garage through "Spot Hero". This garage has listed (on the attached receipt) a few things to know about their business, but it doesn't include the fact that they close and lock the parking lot at night at some point. The exact time they lock it is still unknown, since this information is not listed on the receipt, or on the premises. The parking I reserved was from 2:00 PM to Midnight, as shown on the receipt. When I returned to the garage at approximately 11:15 PM, it was locked. Since we were several hours from home, this oversight (or scam) resulted in spending over an hour to locate a hotel vacancy serval miles away and paying for transportation to and from the hotel on top of the cost of lodging.When we returned to the car the following morning, the garage was open, but no attendant was on site, and a note with a hefty charge for parking overnight was found on the windshield.I am seeking a few things:1. A refund of the parking reservation 2. That they drop the additional parking charge 3. That they take responsibility for omitting the lock-out policy from their business listing on Spot Hero, and the inconvenience and unexpected costs that I (and many others) incurred as a result.I imagine this happens frequently, so they're bound to be aware of the issue. As a consumer, this felt like a scam.Business response
09/09/2024
Hello,
Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future, and then to provide a resolution. We need a little more information to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to ****************************************** As soon as this is received, we can then review your specific appeal. Thank you.Initial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
unfair parking ticket of $65 despite valid parking permit. Appealed with the company but was denied. Company claims that customer parked in wrong lot whereas the permit is for lot WU06 and mapped location shows the exact lot where customer parked. Ticket claims customer was parked on lot WU07 No clear signage dividing the 2 lots, mapped location of lot WU07 shows the ** corner of the lot.Business response
09/01/2024
Thank you for the opportunity to respond to the consumer complaint about ********************* parking experience with us and the resulting enforcement actions. We have apoligised to her and taken steps to ensure better communication happens in the future.Initial Complaint
08/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Dear Better Business Bureau,I received a bill today for an overdue parking ticket paid by ***** on my behalf for a ticket that was supposedly issued from Diamond Parking during my recent rental from Banff July 3-8, 2024. This an erroneous and false charge from Diamond Parking company. I never received a parking ticket and would have certainly paid any ticket before returning my rental. I have never been to this area of *******, was never at this parking facility at ************************* At the time of the supposed ticket on 7/6/24 at 23:41, I was parked in the hotel parking lot for the 2nd night in a row, many miles away in ****** enjoying my campfire with family.When I looked up the "photo and notice details" supposedly available on the Diamond website, there is no evidence or photo available.Could you please assist me in rectifying this situation? I am very concerned about these false charges being perpetuated. Please let me know if there is any further information I can provide. Thank you in advance for your assistance.Business response
08/30/2024
Hello ********,
Thank you for bringing this to our attention. Upon investigating the details of this parking notice, it has been determined that the license plate was entered incorrectly by our enforcement officer. We have brought this to the attention of the Area Manager as well for review.
We will contact you privately to arrange for a full refund of the charges by ***** as well. Our sincere apologies for this error and inconvenience associated with this charge. We will contact you by phone/email today.
Sincerely,
***********************
General Manager
Diamond Parking Service - ******Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 9 2024, I briefly parked in what I assumed to be a free spot to quickly load and unload some personal items which took around less than 5 minutes. However, upon returning just five minutes later, I discovered a parking ticket on my vehicle. The signage indicating that it was a paid parking area was not clearly visible. This gives the impression of a deliberate attempt to mislead individuals into parking there, only to issue them tickets afterward. It is right in the front ofmy apartment. I would appreciate a response from the vendor regarding this practice. If payment is required, the signage should be prominently displayed so that drivers are clearly informed of the need to pay in advance, rather than being obscured. I have attached the ticket image below with reference number. **********Business response
08/23/2024
Please see attached.Initial Complaint
08/22/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On Aug 12 2024 I had to use paid parking on ******************. After I parked my van I went to pay station to make a payment. I've never used those stations before and it was very complicated to process the payment. After struggling with that machine for 10 min I finally got payment processed and receipt printed. Before I left parking lot I put proof of payment on dash. When I came back I found ticket placed under windshield wiper. When I got home I sent proof of payment to dispute department and thought it will be cancelled. Next day I was informed that payment was made to City of ******* and S/B to Diamond Parking. I called City of ******* to get help and was told that I made a mistake and it's my problem since Diamond Parking is private owner. First time users are very confused how to make payment and there is no sign or instructions how to pay and no one to help. If 2 organisations using same pay stations there should be clear instructions how to do it right. If city of Seattle ticketing customers there is legal way to fight it, but Diamond just want to collect money as much as they can. City of ******* should take over all parking spaces and Diamond should be out of this business if they cannot make it convenient for customers. I followed the rules and made all efforts to do it right and should not be punished by paying extra $65 on the top of the parking fee that been paid on time. Diamond should have a way to get that fee back from city of ******* since they agreed to use same pay stationsBusiness response
08/30/2024
See attached.Initial Complaint
08/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date: August 14, 2024 Better Business Bureau ************************ Subject: Formal Complaint Against Parking Diamond Regarding Unjust Parking Ticket To Whom It May Concern,I am writing to file a formal complaint against Parking Diamond regarding an unjust parking ticket issued to my vehicle on August 14, 2024, at 1:01 PM at *** location ********************************************. My vehicle, a ***** Element with license plate "******," was incorrectly cited despite my compliance with all parking regulations and having made the required payment.I had paid for parking through my phone using ParkWhiz, and the payment was successfully processed. I have attached the receipt confirming my payment at the time and location in question. The receipt can be viewed here: ******************************************************************************************************************************************************** this clear evidence of payment, I was issued a parking ticket by Parking Diamond. I have contacted Parking Diamond to dispute the ticket (Reference#********), but I have yet to receive a satisfactory response. I believe this ticket was issued in error and that their refusal to acknowledge the mistake and cancel the ticket reflects a failure in their customer ********************** and operational practices.I am requesting the Better Business Bureau to intervene in this matter and assist in resolving this issue. I seek the immediate cancellation of the parking ticket and assurance that Parking Diamond will improve their processes to prevent such incidents from happening to others.I appreciate your attention to this matter and look forward to your assistance.Sincerely,*************************** ************Business response
08/22/2024
Hello,
I have reviewed the notice number and see there was a dispute made on Aug 14th with the payment receipt provided. The ticket was then cancelled on the Aug 15th and a response sent by email to the address provided online. Thank you!
Regards,
***********************
MANAGER PARKING SERVICES ******Customer response
08/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
08/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I pulled in on a parking lot located in *************** ******* to drop off a document to ********************. *********** is located as well within the parking lot managed by Diamond Parking. I went inside the medical clinic and came back after around a minute and saw their parking staff taking pictures of my vehicle. The parking staff was just parked beside my vehicle as I saw him there before I went in. He said that I walked off the parking lot and the medical clinic is not part of their coverage. I said that I was just gone for 1 minute and there is no way for me to know that the medical clinic is considered outside of their coverage already as it is located within the parking lot. I tried to appeal to the parking staff to be considerate as he could have just called my attention to move my vehicle before I went in. He left an $83 parking ticket on my windshield and just told me to contact Diamond Parking to file a dispute.I felt that I was scammed by this parking company as they are not really prioritizing managing their parking lots but just waiting for unsuspecting victims to make thje tiniest justifiable mistake and make money from them. I have read online that there are more than a hundred complaints filed against this parking company already so that speaks volume of thier reputation.Business response
08/14/2024
Hello,
We need a little more information in order to research this complaint further. Can I please have the notice number provided and any other information that is valid to the appeal of this notice? It can be sent to me directly at ***************************************** As soon as this is received, I can review the specific appeal. Thank you.
Regards,
***********************
MANAGER PARKING SERVICES ******Customer response
08/14/2024
Better Business Bureau:
Diamond Parking already reached out to me from the notice dispute I sent using their website. The appeal was accepted and the notice waived. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
08/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On August 1, 2024, I briefly parked in what I believed to be a free spot to quickly load and unload some personal items. However, upon returning just five minutes later, I discovered a parking ticket on my vehicle. The signage indicating that it was a paid parking area was placed in locations that were not easily visible. This gives the impression of a deliberate attempt to mislead individuals into parking there, only to issue them tickets afterward. I would appreciate a response from the vendor regarding this practice. If payment is required, the signage should be prominently displayed so that drivers are clearly informed of the need to pay in advance, rather than being obscured.I have attached ticket image below with ref#**********Business response
08/05/2024
See attached.Initial Complaint
08/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On June 30th, 2024, I parked my vehicle in an alley off to the side and not impeding traffic. This alley fed into a parking lot managed by Diamond Parking LLC. I was parked there for about an hour, and returned to find a ticket/notice on my windshield. I looked around the alley and confirmed that there were no signs posted at all. Not a single "no parking" sign, colored curb, or Diamond Parking sign. I felt comfortable parking there because there was no indication that it wasn't allowed, nor was there any indication that I was required to pay to park there. Otherwise, I wouldn't have parked there, or I would have paid Diamond Parking to park there.Since then, I have been working through the appeal process with Diamond Parking. We have exchanged a number of emails back and forth. Ultimately, after they made some claims that they could not support, they just told me that I had "broken terms and conditions for parking in this location". Again, the problem is that I never entered into business agreement with them because no sign told me that I was. So how could I have "broken terms and conditions"? I didn't even realize I was parking in a Diamond lot! I told them that a police officer cannot ticket you for speeding when there is no posted speed limit.This alley situation feels like entrapment on the part of Diamond Parking. I'm an innocent person parking in a place with no indication that I'm doing anything wrong or that I'm required to do anything to be there.Business response
08/05/2024
See attached.Customer response
08/16/2024
Hello,
I missed the 7 day window to respond. Sorry about that.
Again, the response from Diamond Parking is ridiculous. The business response states that the fine is correct because:
- I was parked on private ********************
- There is a Diamond Parking sign in the ********************
The first point nullifies their authority at the location of my car. It would be up to the private property owner to handle unauthorized parking on their property, not Diamond Parking LLC.
The second point infers that a Diamond Parking sign hundreds of feet away applies to my vehicle location. So if I park on the street hundreds of feet from a Diamond Parking sign at the entrance of a lot, Diamond Parking has authority over the location of my car?
As usual with these sorts of things, it is not about justice. It is not about truth or fairness. It is not even about being reasonable. It is about money. It is about who can argue the longest.
-***********************
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Customer Complaints Summary
491 total complaints in the last 3 years.
172 complaints closed in the last 12 months.