Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam website. I sell a many marketlaces online, and 90 of a time when you pay. subscription fees for a marketplace and after you upload your inventory you use. usually get views. on listings. and maybe even a sale. But for the past year I've paid for a gold subscription, which is a little bit over $45 a month. And although I received a handful of views on I specific items that received hundreds of views on other marketplaces. I've never received the sale even after lowering my prices almost to rid iculously low. I never noticed through any search engines the listings and I believe this is a scam. They just collect the membership fees per month and there is no visibility of the product anywhere online. So if your online seller don't plan on using this marketplace. it's bogus.

  

  Business Response

  Date: 07/22/2025

  Hi there,

  The memberships do not guarantee sales, they provide additional tools to help make your selling life easier. 
  
  You can review the membership tools, here: ****************************************************************************************************;
  
  The memberships are, and always have been, optional. Which means if you weren't happy with the results, or didn't feel like the tools were beneficial for your business - you can cancel at anytime. 
  
  Marketplaces are not able to guarantee sales as it depends on the seller's inventory and the demand for that inventory. Our goal is to make sure your listings are visible to buyers who are interested in purchasing. We, as a marketplace, cannot force any user to purchase an item from any seller. 
  
  We're sorry to hear you didn't find the membership tools useful. Each seller knows their business best, which is why the memberships are optional and can be cancelled anytime.

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM A SELLER ON BONANZA , HAVE BEEN FOR ABOUT 2 YEARS, I HAVE OVER 600 LISTINGS, CURRENTLY OVER THE LAST 3 MONTHS I HAVE CLOSE TO 7 MILLION VEIWS (*********,+) YES THATS CORRECT, I HAVE BEEN ADVERTISING WITH BONANZA CALL PAY PER CLICK. I HAVE SPENT **** ******* USD, I HAVE SOLD 6 THINGS! SOMETHING IS WRONG, THEY HAVE BIAS OR ARE NOT DOING THEIR JOB. RECENTLY I GOT ONE OF MY SALES FROM LAST FEB.(2024) THAT WASNT DELIVERED. BONANZA NEVER TOLD ME OF IT, I ASSUMED THE PRODUCT WAS DELIVERED AND THAT WAS THAT! NO , AS A OPERATOR OF A LARGE MARKET PLACE , SUPPLING A SO CALLED TRUSTED PLATFORM.. I NOW KNOW THEY ARE JUST CHARGING THEIR SELLERS , WITH OUT CARING HOW WELL A (BOOTH) DOES..thats what they call your store! MY BETTER HALF ( *.***** ) IS THE REAL OWNER, I JUST HELP HER ALONG. I PAY ALL THE BILLS! I CAN PROVIDE ALL PAYMENTS MADE FOR ADVERTISING, AND MY STATS ... GETTING MILLIONS OF VEIWS FROM POTENTIAL BUYERS!? AND 6 SALES. I ALMOST THINK THAT BONANZA INFLATES YOUR NUMBER OF VEIWS AS THEY MAKE MORE FASTER AS YOUR NUMBER OF VEIWS INCREASE. I WANT HALF MY MONEY BACK. I AM NOT UNREASONABLE; JUST MUCH POORER IN THE POCKET FROM DEALING WITH BONANZA MARKET PLACE. I DONT TRUST THEM AND THINK THEY ARE THEIVES./ THANKS, NC/ **

  

  Business Response

  Date: 07/09/2025

  Hi there,

  
  Lack of sales is not grounds for a refund, sorry about that. We do not guarantee sales. The advertising features are optional, not required for selling. The advertising options also do not guarantee sales. You purchased one Turbo Traffic pack at $24.95 and you spent $101.29 for a membership in 2024. In 2025, you had no Turbo Traffic packs and no membership. I've attached screenshots of your yearly billing reports. Again, lack of sales is not grounds for a refund on the tools and features you used. 
  
  The membership FAQ page states that memberships are optional and non-refundable: *********************************************************************************************** See the last section titled "A membership is not the best fit for my current business needs. Can I cancel it?"
  
  The Turbo Traffic FAQ page also states it is non-refundable: ********************************************************************************************************** See section titled "What are Turbo Traffic Packs?"
  
  If our platform is not a good fit for your business, I've included the steps on how to close your booth: 
  
  1. Point your mouse over the "Account" link in the upper left-hand corner of any page
  2. Select "Account Settings" from the drop-down.
  3. Click on the "Seller settings" tab on the navigation toolbar to the left side of the Account Settings page.
  4. Scroll down to the "Pause or cancel your booth" section and click the link to close your booth. 
  

  Customer Answer

  Date: 07/10/2025

   <*b>
  Complaint: 23574464
  
  I am rejecting this response because: i HAVE READ THE RESPONCE FROM ONE ******** FROM BONANZA MARKET PLACE; ( NOT ******** FROM BBB) THAT HAPPENS TO BE COINCIDENCE I HOP, LOL!!!!!!! I HAVE SUPPORTING DOC IF REQUIRED. I HAVE ALL THE CREDIT CAR CHARGES I HAVE INURRED FROM BONANZA. I NOT FOR PROGRAM CHARGES, CHARGES FOR BOOTHS OR PRMOTIONAL PROGRAMS THEY MENTIONED! I FIND THEIR FEED BACK FROM MY COMPLAINT KIND OF HUMOROUS. BUT NO ...I DIGRESS! I AM ILL, VERY ILL. I HAVE TRAMA TO MY BRAIN THATS CREATED A FATAL CONDITION. I HAVE GOOD AND THEN VERY GAD DAYS. SOME TIMES I CANT RAISE MY HEAD TO GET OUT OF BED. I HAVE SUPPORTING DOCUMENTATION FOR THIS ALSO. <*p>

  NO THIS IS AMATTER OF A PROGRAM THEY CALL CLICK AND PAY. YOU DEPOSIT MONEY ON YOUR ACCOUNT AND THEY PROMISE TO MARKET YOUR PRDUCTS ON A MUCH LARGER SCALE!   ( SOME TIMES I INCURRED OVER 40..50 USD DAILY FOR THIS BEMIFIT) IT LOOKED GOOD, I GOT NO SALES BUT OFTEN HAD OVER 500 USD ON DEPOSIT WITH THEM FROM WEEK TO WEEK, WHY WOULD I LYE ABOUT THIS CRAP! I HAVE THE ****** WHAT DID I GET IN RETURN????????? LOLOLOLOL WELL INFLATED ADVERTISING RESPONCES RIGHT NOW OVER THE LAST 6 WEEKS I SEE 6 MILLION VEIWS. THATS RIGHT 6 MILLION VEIWS. I BUT MY BOOTH ON VACATION AND STILL INCURRED 30 USD A DAY. PLUS MY MEMBERSHIP FEES!!!!!!!!!! THEY CAN LIE , TRY TO AVOID THE ELEPHANT IN THE ROOM BUT ITS THERE. IF ITS MY LAST THING I DO IN THIS LIFE IT WILL BE TO EXPOSE THE **** BONANZA IS PULLING OVER ON THEIR REAL CLIENTS..( THEIR SELLERS) I HAVE HAD IT! THEY ARE SO FULL OF ****, I WOULD SAY ITS FUNNY, BUT ITS NOT. YES I WANT MY MONEY BACK. THEY SAYING ITS NO PROMISE OF ME SELLING IN PRODUCTS? I HAVE OVER 620 LISTINGS... SOMETHING HAS TO SELL* AND THIS IS OVER A 2 YEAR + PERIOD NOT JUST MONTHS. SORRY ..SO SORRY THEY ARE THEIVES AND DESERVRE TO BE EXPOSED WITH MY LAST DYING BREATH , TY * ***** TO THE FINAL END PLEASE <*p>

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  Sincerely,
  
  ******** ********** <*p>

  

  Business Response

  Date: 07/21/2025

  Hi ********,
  
  Yes, the membership continues while your booth is on vacation unless you pause or cancel the membership.
  
  That information is on the following pages:
  1. Membership FAQ: ***********************************************************************************************
  2. Reserve/Vacation: *************************************************************************************************************
  3. Billing and Cancellation of Memberships: *************************************************************************************************************
  
  Auto-charge is optional, you can always de-select the auto-charge option if you are not seeing the results you hoped for. As you mentioned, "you deposit money on your account" - that means it is the user's choice.
  
  You opted to add $135 in ad spend multiple times, which is well above the minimum we require - $15.
  
  Sellers have every opportunity to opt out of the Bonanza ad program if unsatisfied.  Sellers can chance the deposit amount at anytime.
  
  If a user is unsure how to change the amount or opt-out, they can always reach out to our support team. We have multiple tickets from you, but nothing asking about making changes to your ad spend.
  
  Ultimately, views and sales are not something we have control over as it largely depends on your inventory and the demand for your product. Your products are then marketed to people who search for your items, or items similar to yours. We would not market a halloween costume to someone searching for mid-century modern glassware - so again, it depends on the demand of your product and your inventory.
  
  Other things that are helpful are having descriptive listing titles and keywords - so buyers can easily find your products. Having clear photos of the items is also enticing for buyers.
  
  There are a lot of factors that go into making sales or making your inventory visible.
  
  Since this is your inventory and not something Bonanza sees in-person, it is up to the user to make sure all the important details are provided. 

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified via email that Bonanza was going to start charging for listing items on their website in May. I closed my account due to this. I then received a bill initially for ***** after I closed my account and remove my payment settings. . On 6/2 I messaged them why am I getting a bill my account is closed. They send me a message regarding the policy changes. I go in again and find my account open. I close it again and check to make sure my payment info is removed. It is now 7/3 and they went into my checking account and there is a pending charge for *****. I go into my account a third time and find my account still open. I have closed it a third time and my payment info is not listed in the account. I have reviewed how to close my account every time I close it and no I am not closing it incorrectly. I did not authorize them pulling money out of my account either. This is fraudulent and I have reported it to my bank.

  

  Business Response

  Date: 07/07/2025

  Hi *****,

  Your account username ********* is still open. It looks like you put your booth in vacation mode on 06/04/2025.

  You would have needed to enter vacation mode in May, to be exempt from ****** listing fees. So, yes - you were charged for May and ****** listing fees. I've attached two screenshots which show a snippet of the listings that were active during the months of May and June. The active listing fees are non-refundable since the listings were posted for sale at these times.
  
  I'm not sure what steps you were taking to close your booth, but we don't see any booth closure attempts in your booth history.
  
  To close your booth, please follow the steps below:
  
  1. Point your mouse over the "Account" link in the upper left-hand corner of any page
  2. Select "Account Settings" from the drop-down.
  3. Click on the "Seller settings" tab on the navigation toolbar to the left side of the Account Settings page.
  4. Scroll down to the "Pause or cancel your booth" section and click the link to close your booth. 

  Hope that helps! 

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23552271
  
  I am rejecting this response because: I specifically looked up how to close my booth and followed the directions on closing it on THREE separate occasions. They can say what they want to say. I don't agree with their shady business practices.
  
  Sincerely,
  
  ***** *****-********

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Bonanza on April 13, 2025. I agreed to pay a $14.99 account set up fee. The fee schedule when I joined included a final value fee to be paid only when an item sold. There was no listing fee or else I would not have joined. I received an email on April 18th entitled "How Bonanza Works." The linked information, which I have saved, did not mention listing fees. If it had, I would have canceled. I sold an item on April 24 and was billed $1.84. I assumed that was the transaction fee on the item I sold. I was billed $9.23 on April 25th and assumed that was additional transaction fee on that same sale. On April 30 I received an email entitled "your questions answered on Bonanza Fees, Listings, and updates." Had the email been entitled "changes to the fee structure" I would have read it. I received an email on July 2nd that my seller fees would be billed. That struck me as odd because I had no sales and did not expect to be billed. I logged on and noticed a $20 bill and an $8.58 bill from Bonanza on July 2nd and closed the account immediately. I have been billed $49.54 in total. I found ******** on my credit card account on June 2nd for $12.06. I only agreed to pay the $14.99 admin fee and a final value fee. I feel that the fee structure was not disclosed to me when I joined on April 13th, it changed shortly after I joined and was not clearly announced, despite an apparent intent to bill for each listing at the time I joined. To stop the payments I had to close the account. Now I can no longer see the bills or the basis for them because they are only posted online. I feel that the forgoing describes deceptive business practices. I have contacted the company and received a boilerplate response indicating that they gave me advance notice of the fee change. They concealed the fee structure at the time of joining, sent lulling communications, and posted bills on an irregular schedule to delay a customer's detection of the fee changes.

  

  Business Response

  Date: 07/07/2025

  Hi there,

  As of May 1s, 2025 - bMarketplace implemented an active listing fee. Two emails were sent out prior to May 1st, with information regarding the active listing fees. There was also a notification on the seller dashboard. The Bonanza Pricing page was also updated to reflect the May 1st, changes. 

  Your account was cancelled on July 2nd, 2025. Listings that are active for any amount of time during the month are charged the active listing fee. You would have needed to delete the listings in June to be exempt from July's listing fees.
  
  July - 336 listings posted for sale
  June - 761 listings posted for sale
  May - 452 listings posted for sale
  
  I've attached partial screenshots of which listings were active during these months. 

  We believe ample notification was provided but we have no way of guaranteeing people will see/review the emails and notifications that we provide. Per our Terms and Conditions, we provided notice of the upcoming fees. 
  
  We can confirm that you closed your booth on July 2nd, so you will see no further charges unless you reactivate your booth and post items for sale.

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23550598
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 07/20/2025

  Tell us why here...I joined Bonanza on April 13th based on the representation that it would post my **** listings on its
  site, billing me a final value fee on sale of an item, all for a one-time set up fee of $14.99. The terms
  at the time I joined on April 13th did not include listing fees of up to $20 per month.
  At the time I joined Bonanza, it had ALREADY decided to start charging listing fees. Other websites
  posted the upcoming fee increase as early as April 11.
  ************************************************************************************************************
  Bonanza did not advise me on April 13th when I provided my credit card number that fees were
  increasing on May 1st. On April 18th I received an email entitled, How Bonanza Works which did
  not advise of the intention to begin billing for listings in less than two weeks. I was misled by
  Bonanzas concealment of the upcoming fee increase when I joined under the terms of its thenexisting fee structure. Bonanza has not addressed the content of the April 18th email in its
  response to my complaint though I included it with my complaint. It contains no notice that there
  will be charges per listing. Bonanza has not addressed the core of my complaintat the time I
  joined a fee increase was planned yet I was signed up under the then-existing fee structure which
  did not include listing fees.
  As for posting notices of fee increases on its website, why would anyone be logging into Bonanza to
  check their seller dashboard when they have no sales? No sales means no fees and no ********,
  according to the terms when I joined.
  A change in terms from billing $0 for listings to up to $240 per year for listings warranted a clearly
  stated email to subscribers entitled fee increases to take eUect, not your questions answered on
  Bonanza Fees, Listings, and updates. I did not receive a clearly worded email BEFORE Bonanza
  started billing me for listings. This is the industry standard, which I am well-familiar with as
  someone who has been an online seller for over 22 years.
  As for the number of listings Bonanza claims I had, the information is false. I did not have 761
  listings in June or ************************************************ a month on **** was 336.
  I would never agree to pay Bonanza listing fees. Like other consumers who did not receive clear
  and timely notice of the fee structure changes, I canceled immediately after discovering Bonanzas concealment.

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of June I tried to close my account. Took forever and jumping through many hoops to find how to. I tried to close it and received a message stating that I couldn't because of a weird Credit/Debit on my account. I reached out to them on July 2nd and created a "ticket" a few days later ******* just closed the ticket with no resolution. I opened a new one. Kel on the 13th figured out what was wrong, fixed the error and told me I could now close. I then got charged the monthly listing fee of $20. I reached out several times and explained that I wanted the $20 refunded as I attempted to close the case several times and that their agent ignored me and then finally fixed THEIR error. I was told they "never refund anything". Funny how on all the other months I was charged on the 2nd (and had I been I would be a little more understanding..Although still think it is suspicious) and then I close my account and they miraculously charge me on the 13th this month?? Makes no sense. I should be refunded. This is a **** website and my post on reddit only confirms that sellers around the world agree. The BBB should not hold them in good standing. It is also pretty shady that the money comes out of my bank account for a restaurant Bonanza Steakhouse. My account is under irma_and_mimi. ***** J ****** *********************

  

  Business Response

  Date: 06/30/2025

  Hi there,

  If you tried to close your account at the end of June (which is now) - you would be charged the active listing fees for June since you still had listings active. The booth would have needed to be closed before the first of the month, to avoid the active listing fees. 
  
  I'm not seeing an account linked to the email you used on BBB, so I'm not able to look into this further. You are welcome to reach back out to ********************************** for additional information regarding listings that were active during the months of May and June. 

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered a shoe Rs INR ************************************************************************* Phonepay ********** *************************************** I have ordered a shoe Rs INR ************************************************************************* Phonepay ********** *************************************** I have ordered a shoe Rs INR ************************************************************************* Phonepay ********** ***************************************

  

  Business Response

  Date: 06/24/2025

  Hello,

  We are not "***************************************" - we are "www.bonanza.com".  Our site does not accept Gpay or Phonepay. You will need to contact "***************************************" for further assistance.

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to get a refund for my order as the product was not as expected. The company just wants to argue that the product is as I SHOULD HAVE expected, and has, so far, failed to provide a return label. They will no longer respond to my emails.

  

  Business Response

  Date: 06/17/2025

  Hello,

  Thank you for contacting Bonanza Support and we're sorry to hear that the seller has not been responsive to your inquiries. We thank you for bringing this matter to our attention, and we have reported the problem to our Compliance team to investigate this seller further.

  We had a look at your order and see that you completed payment through Stripe by entering your credit or debit card directly. We highly recommend that you contact the bank or card provider associated with the card you used to complete this purchase. Many banks and card providers will provide buyer protection in cases where items were not received or were significantly not as described.
  
  Additionally, we recommend leaving this seller feedback about your experience so that other buyers are aware of their shortcomings. Here is a link to do so: *************************************************************************
   
  We hope that your card provider is able to quickly assist you with resolving this matter. Thank you again for taking the time to bring this matter to our attention and please keep us posted regarding your chargeback. 
   
   **************************************************************************************************
  

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/09/2025 Hello, my name is ******* ******* I am wanting to file a BBB complaint with: www.bonanza.com in regards to an account related to: ***************************************************,...I first created my account with ************************** on March 1st 2025,... after this I tried emailing Bonanzas customer services support team as well as: ****** ****** CEO and owner of Bonanza on, June 4th 2025 the following question: 06/04/2025 Hello, ****** ******* ******* checking up on things,..... So, I've had my Bonanza account up and going since: March 1st 2025 and it's telling me in my Booth Activity that I have only had 3 Views since this time and putting product-merchandice up ect and Im trying to understand why?.... I have only had 3 views?... I thought www.bonanza.com has hundreds of thousands of customers/ clients viewing product merchandise every day,... looking for products ect?..... You know, similar to ****** and *******, different agencies have hundreds of thousands of customers every day looking for things and I'm just wondering why I am only getting 3 Views. Is there a Glitch on your guy's end?... or am I doing something wrong on my end?....Thank you for your help and time,...******* ******* (Graph Chart as seen document providing)Later on this same day, ****** ****** emails me back and says: Let me take a look into your booth and I will let you know.Since this time on,... 06/04/2025 I have not heard back from ****** ******, CEO and owner of Bonanza.... I have however heard back from other customer service members that have told me the only way I'm going to get more views to my sellers account dashboard is if I pay for a $25.00 Advertising membership with them?..... Which I don't think is fair or right, or makes any sense?..... **Please see attachment for full complaint**

  

  Business Response

  Date: 06/09/2025

  Thank you for your email! One of the most common questions on Bonanza is how to increase sales. It is difficult to form one response that will work for everyone, as each seller's situation and business is different. 
  
  Fortunately, we have a variety of tools that can help identify ways you can increase sales. Check out the Seller Checklist for tips on boosting your sales (note that you must be logged into your account to access your customized checklist from the link above).
  
  Here are some tips on how you can review your own booth, to make sure it's optimized for buyers:
  
  - ********************************************************************
  - *****************************************************************************
   
  Some sellers find success by creating a booth coupon to further entice shoppers, particularly during our site-wide holiday sale! Here's a helpful ******* video explaining how to participate:
  *****************************************************
  
  You may also wish to review our help page that will help you zero in on key areas to increase the possibility of sales: *********************************************************************
   
  We also offer a comprehensive toolkit designed to enhance visibility, streamline operations, and captivate customers. Learn more about Vercado by ********************:
  ***********************************************
   
  Lastly, we recommend looking over our seller success articles for more handy tips & tricks:
  ************************************************************************************
  
  Ultimately, we cannot guarantee sales or views - it is entirely dependent on the demand for your inventory and the way you setup your listings.
  
  Have you filled out as many item traits as possible?
  Are you using search terms that a buyer would use to locate your item?
  Is the language descriptive? 
  
  Our goal is to make sure your items are visible/searchable on Bonanza. We checked for three listings on Bonanza and had no issues finding them in the search results, you can review the screenshots. You can use the Bonanza search bar to locate your listings as well, if you are unable to find a specific listing on Bonanza you can share the listing information to ********************************** and we can take a look.
  
  We cannot force people to search for your specific listings or purchase them. 
  
  Hope that information helps!

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23443056
  
  I am rejecting this response because:

  A few more, questions before we close out this BBB complaint if thats allright what is the diffrence between the $24.95 Advertising-option and the $15.00 option and how many viewers does each amount reach currious also is the $25.00 or $15.00 a one time fee?....

  For some wierd reaon I keep getting stuck in a section,... I try to go to, advertize items and then Broadcaster, and then get more traffic now and then I get a red error message that says: TurboTraffic is currently unavailable for your booth,Google Shopping is not enabled in your advertising settings?....  and I can not find a way to enable ****** shopping for some wird reason?....  all it says is: Please enable it to join this program. I click on that and it just leads me back to the Broadcaster area?......

  I sepratlly go over to the edit booth setting and scrool down to where it says: add my items to ****** shopping and it allready says yes,... so I dont get why I keep getting that error message?....

  Can you please help, thanks 

  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 06/24/2025

  *******,

  
  The view count largely depends on the inventory and the demand for that inventory. Advertising is meant to boost your items in front of viewers who are already searching for similar items. We would not show your items to someone who is viewing swimwear, for example - because you're not listing swimwear. So if the demand for your items is low, the resulting views (even when we boost the items) may be low. That is out of our control. 
  
  If you need additional assistance troubleshooting your booth, please contact ********************************** so the support team can assist you further. 

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23443056
  
  I am rejecting this response because:

  That still did not answer my origional question wich was:

  A few more, questions before we close out this BBB complaint if thats allright what is the diffrence between the $24.95 Advertising-option and the $15.00 option and how many viewers does each amount reach currious also is the $25.00 or $15.00 a one time fee?....
  For some wierd reaon I keep getting stuck in a section,... I try to go to, advertize items and then Broadcaster, and then get more traffic now and then I get a red error message that says: TurboTraffic is currently unavailable for your booth,Google Shopping is not enabled in your advertising settings?....  and I can not find a way to enable ****** shopping for some wird reason?....  all it says is: Please enable it to join this program. I click on that and it just leads me back to the Broadcaster area?......
  I sepratlly go over to the edit booth setting and scrool down to where it says: add my items to ****** shopping and it allready says yes,... so I dont get why I keep getting that error message?....

  
  Can you please help, thanks 

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/02/2025

  Hi there,

  If you need assistance with your booth, you need to contact *********************************** We do not troubleshoot account issues via the BBB. 
  
  Regarding advertising, as mentioned previously - there is no set number of viewers. Viewers fluctuate and it largely depends on inventory. We have no way of guaranteeing how many people will view your listings.

  Looking forward to assisting you further via ************************************************************

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23443056
  
  I am rejecting this response because:

  07/03/2025

  Yup,... I have emailed your cstomer support line, ************************************************************ sine March 2025 from my bonanza account g-mail, account: *************************************************** its pretty much doe me little to no-good to email you  all from my origional account becasue You all choose not to properlly answer things half the time,... So you all can keep expecting me to file things with the BBB till all of my questions get answered,....

  Sincerely,

   

  ******* *******

  

  Business Response

  Date: 07/08/2025

  Hi there,

  For error messages you need to contact ************************************************************. 
  
  Advertising views depend largely on your inventory, as I have mentioned previously. There is no way for us to guarantee a certain amount of views for any seller as it is dependent on the demand for your inventory.

  If someone is searching sneakers, the system is not going to show furniture. ****** Shopping is the same. Turbo Traffic works hand-in-hand with ****** Shopping. Your listings need to be optimized for ****** Shopping in order to get the best results from Turbo Traffic. Again, advertising largely depends on the items you have for sale and the demand for those items.

  You can review the Turbo Traffic help page, here: *******************************************************************************************

  You can review the Pay-Per-Click help page, here: ************************************************************************************************************************************
  
  Only you can determine which might work best for your business. Both are optional, neither are required for selling on Bonanza.

  The memberships provide additional tools to make your selling life easier.  You can read about memberships, here: ***************************************************************************************************
  
  Our support team will be happy to assist you further. ************************************************************ 

  

  Business Response

  Date: 07/21/2025

  The impact of TurboTraffic will vary from merchant to merchant, depending on their price point and the type of merchandise sold. There is no way for us to predict how quickly your TurboTraffic pack will be used.
  
  The higher the advertising commission level, the longer we can send TurboTraffic to your booth.
  Stores with conversion rates above 1% will enjoy longer TurboTraffic runs.
  The more clicks you get, the more it costs us to acquire the traffic for you. So if your store is getting thousands of clicks per day, the length of the TurboTraffic will often be less than a smaller store.
  
  The easiest way to determine how much TurboTraffic to expect for your circumstances is to visit your booth stats page after your booth has received TurboTraffic.
  
  The account set up fee is one time and costs $14.99. Each time you set up a brand new booth, you will be charged the account set-up fee of $14.99
  
  Not sure which $15 advertising option you are referring to.
  
  Here are the advertising options we offer -
  
  Turbo Traffic Packs (See above). $24.95/pack
  
  Pay-Per-Click Advertising, You decide how much you want to spend. Read more, here: ************************************************************************************************************************************
  
  General Advertising: **********************************************************************************************************
  
  All three options work alongside ****** Shopping.

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged my bank account *****. I never received an email stating that they were going to do this. I don't even use Bonanza. I don't have a subscription. I just want my money back. I sent messages and ****** responded was so rude in her response. I never received an email letting me know of the change. I sell on ****. If it doesn't get resolved by them, I am going to go to my bank and dispute the charge. Like I said, I never received any emails letting me know this. They shouldn't be able to get away with it. I am canceling that account.

  

  Business Response

  Date: 06/09/2025

  Thanks for the feedback.
  
  As of May 1s, 2025 - bMarketplace implemented an active listing fee. Two emails were sent out prior to May 1st, with information regarding the active listing fees. There was also a notification on the seller dashboard. The Bonanza Pricing page was also updated to reflect the May 1st, changes. 
  
  We are not issuing refunds for the active listing fee charges.
  
  - If you have more than 50 active listings, a listing fee of $0.03 per item/month will apply to the listings above that count.
  - The maximum you will be charged is $20/month
  - If you hit the $20 listing fee cap in a given month, you'll receive a $5 Bonanza Ads creditour way of saying thanks for keeping your booth thriving!
  - Active listing fees will generally be charged on the 2nd of each month.
  - The active listing fee is charged for any listings that are active (for any period of time) during the month. For example, listings would have needed to be removed from the platform on 04/30 to avoid May listing fees or 05/31 to avoid **** listing fees. 
  
  If youre unsure about what certain charges are for, please review your billing statement page. It is available to you at all times.
  
  1. Point your mouse over the Selling link, top of the homepage
  2. From the dropdown menu, select Billing Statement
  
  From your Billing Statement page > Payments Received section you will see the active listing fee charges noted. If you select the Monthly Listing Fee link you will see all the listings that were active during the month.
  
  We understand that new/updated fees may cause complications with sellers, but after careful deliberation we determined it is crucial for bMarketplaces growth. We want to put all additional resources towards advertising, exposure and updated features that have been long requested by our sellers.
  
  We also understand this means our platform may not be the best fit for your business. Since we're not currently making exceptions, if you feel it's best to close your booth - I've included the instructions below. 
  
  Booth Closure:
  
  Before you cancel your account, you must first cancel your seller booth. 
   
  Point your mouse over the "Account" link in the upper left-hand corner of any page
  Select "Account Settings" from the drop-down.
  Click on the "Seller settings" tab on the navigation toolbar to the left side of the Account Settings page.
  Scroll down to the "Pause or cancel your booth" section and click the link to close your booth. 
  
  Once you have canceled your booth, you can cancel your Bonanza account from the "Account > Account settings > Other options" page. 
  
  There are a lot of great alternatives out there!

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23442919
  
  I am rejecting this response because:
  I never received an email. I asked them to show me where they sent the email. They haven't responded, because I never received it. It is illegal to take money from someone's account without their knowledge. As soon as they show me where they actually sent it to me, then I will be satisfied. I just want my money back. If they sent me the email, then it will be easy to prove and this case can be closed. I canceled my account so this sneaky tactic can't happen, again. I didn't even use the account. I just want them to do the right thing, either show me where they actually sent me the email or refund my 20.00. 
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/18/2025

  Hi *****,

  I've attached screenshots of the email we sent to ************************* on April 11th, it is addressed to the name on your account - *****. As I'm sure you understand, we do not have access to the inside of your email inbox - so there is no way for us to know whether the email went to your main inbox or your spam box. That isn't something we have control over. What we see from our end is that the email was sent to ************************* and we did not get a bounce-back error indicating that the email couldn't be delivered. Again, we have no control how your email server manages your incoming messages, all we can see is that the message was not returned to our server. We have no control over what messages you choose to open and review - this does not make you exempt from the active listing fees that were charged. Ultimately, any user can claim they didn't know or didn't see the email. We cannot physically force you to read the emails and notification on your dashboard. Per our User Agreement, which you agreed to when you signed up to sell, we don't need to collect individual authorization when policies and fees change. We provided ample notice, you had from April 11th - April 30th to close your account.  You did not end up closing your booth until June 9th, 2025 - so you were also subject to the active listing fees for June. You would have needed to close your booth by May 30th to be exempt from the active listing fees for June.
  Terms and Conditions: ***********************************************************

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23442919
  
  I am rejecting this response because: I never received those emails. They didn't go to my spam folder either and I didn't delete them. There is no date showing they were sent or the email address. For all I know, you typed those up and are saying that you sent them to me. I will let BBB go into my emails and look at them to verify that I didn't delete them or receive them. I am tired of having to justify myself. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrong item sent after item was ordered. ***** item was ordered, and a ***** item was sent. After contacting the seller, there was no response. The ecommerce site Bonanza) refuses to accept accountability for unscrupulous sellers, despite history of established pattern.

  

  Business Response

  Date: 06/09/2025

  Hi there,

  Looks like your last communication with the seller was on 06/07 via Bonanza's messaging system. We do request that sellers respond within 48 hours, so we hope you'll be hearing back soon. We thank you for bringing this matter to our attention, and we have reported the problem to our Compliance team to investigate this seller further.
  
  In the meantime, we highly recommend that you contact PayPal to open a dispute for a refund. One of the reasons that Bonanza requires sellers to accept PayPal is that PayPal provides a level of buyer protection should something go wrong with your order. 
  
  You can read more about that policy, here: https://support.bonanza.com/hc/en-us/articles/360001328312-Buyer-Protection-Information
  
  Filing a dispute with PayPal will remove funds from the seller's account while PayPal awaits a response from the seller, forcing the seller to act. A dispute on PayPal will count against the seller, and if the seller is unresponsive to multiple disputes, PayPal may take further action against the seller's account.
  
  For your financial security, PayPal does not permit Bonanza to file a dispute on your behalf. Since your personal financial information is private, PayPal will only allow the account or cardholder associated with the purchase to file a dispute. We've included information below on how to start the dispute process:
  
  If you completed your purchase by logging into a PayPal account:
  File a dispute with PayPal online: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution
  
  If you completed your purchase by manually entering a debit/credit card using PayPal's guest checkout:
  File a dispute via telephone*: 1-888-221-1161 or 1-866-888-4178
  *Please have the debit/credit card number you entered on PayPal handy when contacting them so that you may quickly locate your order. Say "Representative" to speak to a live human for assistance.
  
  The PayPal payment ID for your order is: #6UB565236R3805427
  
  If you are unable to reach a resolution with the seller and/or payment provider through the process above, please contact [email protected]. We hope this matter is resolved soon, and we apologize again for any inconvenience you've experienced.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23438461
  
  I am rejecting this response because: Dispute was filed with ****** shortly after the wrong item arrived and the seller's reputation was investigated. Prior to the ****** dispute, the seller would not make contact. Subsequently, the seller made contact on 06/07 and offered a refund but did not follow through and has not been heard from since. I offered to return the wrong item, but there has been no response.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 06/17/2025

  Thanks for writing to us and were very sorry to hear about the ongoing trouble. 
  
  If the seller is unresponsive to the dispute youve filed, we recommend escalating to a claim, which causes ****** to take direct action. 
  
  ****** will then perform their own investigation of the circumstances and offer a resolution based on the information they find. Please do not close a dispute or claim until you receive product or a refund.
  
  You can read more here:
  ***********************************************************************
  
  Please note that a dispute affords the ability to interact with the seller via ******'s interface, while a claim allows ****** to intercede and provide resolution in the event a seller is unresponsive. 
  
  We suggest continuing to work with ****** directly so that you are updated on any progress, while also being able to provide them with information that might help expedite the process (tracking information, screenshots of messages sent to/from the seller, etc.).
  
  We hope that ****** is able to help resolve this issue quickly for you.

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23438461
  
  I am rejecting this response because the issue has not been resolved and the seller remains unresponsive. Dispute has been made via ******. Refund is requested and buyer is willing to return wrong item to seller.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 06/28/2025

  Thanks for writing to us and were very sorry to hear about the ongoing trouble. 
  
  If the seller is unresponsive to the dispute youve filed, we recommend escalating to a claim, which causes ****** to take direct action. 
  
  ****** will then perform their own investigation of the circumstances and offer a resolution based on the information they find. Please do not close a dispute or claim until you receive product or a refund.
  
  You can read more here:
  ***********************************************************************
  
  Please note that a dispute affords the ability to interact with the seller via ******'s interface, while a claim allows ****** to intercede and provide resolution in the event a seller is unresponsive. 
  
  We suggest continuing to work with ****** directly so that you are updated on any progress, while also being able to provide them with information that might help expedite the process (tracking information, screenshots of messages sent to/from the seller, etc.).
  
  We hope that ****** is able to help resolve this issue quickly for you.

  Customer Answer

  Date: 06/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******