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Business Profile

Auto Insurance

National Family Assurance Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Complaints

This profile includes complaints for National Family Assurance Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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National Family Assurance Group, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 106 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have harassed me with callsover 60 calls all from different numbers because I block each time they call. *** never answered nor have they left a voicemail. Im also receiving random texts asking if I want a healthcare quote. I dont want anything except for you to leave me the eff alone

      Business Response

      Date: 05/13/2024

      This phone number has been added to our Do Not Call list. We apologize for any inconvenience this has caused.

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting on ****** I began receiving numerous phone calls from this company. At the time I'm writing this complaint I have received 10 calls from different phone numbers all associated with National Family Insurance. I have yet to answer any calls and no voicemails are being left. This isn't a sales tactic, its cyber harassment. Blocking the phones numbers does not work because they continue calling from new numbers. How is this an acceptable form of trying to gain new clients?

      Business Response

      Date: 04/23/2024

      Phone number ************** was added to our DNC list. We apologize for any inconvenience.

    • Initial Complaint

      Date:04/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started getting unwanted phone calls from this company. They are not calling me from different numbers. They have called me 12 times in five minutes. I said remove me from the list and they are still calling me. please stop harassing me. I am sick and already stressed out. I dont need your unwanted solicitation..

      Business Response

      Date: 04/22/2024

      This phone number has been added to our Do Not Call list. We apologize for any inconvenience this has caused.

    • Initial Complaint

      Date:03/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company offers quotes on health insurance. I have been contacted 63 TIMES in less than 24 hours trying to get me to buy their insurance. I have blocked every number, asked every caller to remove me from the call list, and they all refuse and hang up on me. They are providing my number to HUNDREDS of agents that call me as late as 11pm. This is ridiculous. My document attached is just from this morning's calls, they are relentless.

      Business Response

      Date: 04/01/2024

      This phone number has been added to our Do Not Call list. We apologize for any inconvenience this has caused.

      Customer Answer

      Date: 04/01/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:03/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We continue to receive mailings for one ************************* at our address. No one by that name is a member of the family we purchased this house from in 2021, nor is anyone by that name a member of our family. Despite numerous returns through the mail this continues, the latest being received on March9. I would like this to stop.

      Business Response

      Date: 03/22/2024

      This address has been added to our Do Not Mail list. Thank you

      Customer Answer

      Date: 03/30/2024

      I have not heard further from either you or National Family Assurance.  I don't see how you can call this closed but do what you wish.  I just received another mailing yesterday.  

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started received phone calls out of the blue today, Monday, February 26, 2024 from National Family on the caller ID with different phone numbers. Not sure how they got my personal cellphone number either? Please look into this scammer company and I will try to keep blocking their calls as they come through. *****************, 321-1745, ************.

      Business Response

      Date: 03/08/2024

      This phone number has been added to our Do Not Contact list. We apologize for the inconvenience this has caused. 

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking for insurance and stumbled across this company. As soon as I added my phone number they have been calling me non stop every 5 minutes consistently from open to close of their business. I have been called over 30 times in one day. They are continuously spamming me. I have asked to be removed from their system and the do not call list and they are still calling me.Please help me!!

      Business Response

      Date: 02/27/2024

      Phone number ************** was added to our DNC list. We apologize for any inconvenience. Thank you  kindly

      Customer Answer

      Date: 02/27/2024

      I am still receiving calls from your business. How long does it take for them to stop calling? 

      Business Response

      Date: 03/05/2024

      We apologize you are still receiving phone calls. We have placed your phone number on our Do Not Call list.  This will typically take effect immediately in our systems and you should not be receiving any more calls from Assurance IQ.  Thank you.

       

       

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They wont stop calling me, multiple times a day. I told them to stop but they didnt.

      Business Response

      Date: 02/09/2024

      Phone number ************** was added to our DNC list. We apologize for any inconvenience. Thank you.

    • Initial Complaint

      Date:01/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep calling and harassing me everyday from different numbers I cant even answer to tell them to stop calling me

      Business Response

      Date: 01/31/2024

      Phone number ************** was added to our DNC list. We apologize for any inconvenience. Thank you.

      Customer Answer

      Date: 01/31/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't know how this company got my phone number as I have not reached out to anyone about any type of insurance but the amount of phonecalls I get in a day is ridiculous! I want my number removed from their list!

      Business Response

      Date: 01/25/2024

      Phone number ************** was added to our DNC list. We apologize for any inconvenience. Thank you. 

    National Family Assurance Group, Inc. is NOT a BBB Accredited Business.

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