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Business Profile

Auto Insurance

National Family Assurance Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Complaints

This profile includes complaints for National Family Assurance Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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National Family Assurance Group, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 106 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received multiple calls from a variety of numbers over the past few days. I have blocked the numbers in my phone but still get calls from blocked numbers.

      Business Response

      Date: 11/10/2022

      This phone number has been added to our Do Not Contact list. We apologize for any inconvenience this has caused.

      Customer Answer

      Date: 11/10/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** calls to my phone all day and evening. I do not want them to call my phone anymore.

      Business Response

      Date: 11/01/2022

      This phone number ************** has been added to our Do Not Call list. Thank You

      Customer Answer

      Date: 11/01/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving multiple phone calls from this business non stop multiple times in a short period of time. They call from multiple numbers so Im unable to block the harassing calls.

      Business Response

      Date: 10/23/2022

      This phone number ************ has been added to our Do Not Call list. Thank You

    • Initial Complaint

      Date:09/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive so many calls from this "company". Every single day, from multiple numbers. Every time I block a new one, a different number will call. It is beyond ridiculous.

      Business Response

      Date: 09/20/2022

      This phone number ************** has been added to our Do Not Call list. Thank You

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started receiving calls from this company a few days ago. It started first thing in the morning and has continued even after asking them to stop calling multiple times. They are still calling days later with repeat phone calls sometimes every 10 min or so. I'm tired of being harassed, especially at work. I'm at a loss.

      Business Response

      Date: 09/19/2022

      This phone number ************ has been added to our Do Not Call list. Thank You

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm receiving robo calls from this business daily.

      Business Response

      Date: 09/07/2022

      This phone number has been added to our Do Not Call list. We sincerely apologize for any inconvenience this has caused.

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 15 year old daughter keeps receiving multiple phone calls every day from nationalfamily.com. She has blocked the number, yet they continue to call...17 times already today, and its only 11AM! This phone number needs to be removed from their database.

      Business Response

      Date: 08/30/2022

      This phone number ************** has been added to our Do Not Call list. Thank You

    • Initial Complaint

      Date:08/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received approximately 12 calls on Friday 8/12/22 from this company. And Monday 8/15/22 theyve called me again. *** asked them to not call me several times and they keep saying Ill be out on their no call list. They also text me dozens of times.

      Business Response

      Date: 08/17/2022

      This phone number ************** has been added to our Do Not Call list. Thank You

      Customer Answer

      Date: 08/17/2022

       
      Complaint: 17716793

      I am rejecting this response because:I was told several times by the person calling that I would be removed from their call list and yet theyre still calling me. They called me 2 more times today

      Sincerely,

      ***************************

      Business Response

      Date: 08/28/2022

      We apologize you are still receiving phone calls. We have placed your phone number on our Do Not Call list and have notified our partner companies.  This will typically take effect immediately in our systems and you should not be receiving any more calls from Assurance.  Calls from our partner companies should cease within 24 hours. Thank You 

    National Family Assurance Group, Inc. is NOT a BBB Accredited Business.

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