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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    Customer Review Ratings

    1.13

    Average of 4,680 Customer Reviews

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    Review Details

    • Heather H

      Date: 08/03/2025

      Never arrives on time Always denying payment then later accepting and charging card.Customer service lies to you, they will guarantee a solution that does not happen.

    • Tiearra B

      Date: 08/03/2025

      I was charged an additional Prime Membership fee. When I contacted Amazon customer service 3 times, they stated each time that I would receive a refund, however, nothing has been resolved. I still have not seen my stated refund. This is fraud. I am not calling Amazon again just to speak with someone that isn't even in the same country as me! I refuse to buy from Amazon.com. they are stealing money and do not bother to rectify the situation. I would give ZERO stars!

    • Rosendo S

      Date: 08/03/2025

      I bought a Frameo 64 GB photo frame in May 2025, now two months later it stopped working. I called customer service for assistance and because the 30 day return period has expired, they can't help me out. I understand this, but they could not provide me a number to the company that made the item. They asked that I try looking up the company on the internet for help. I now have a paperweight on my hands. I am out $254 dollars.

    • Kirah J

      Date: 08/03/2025

      As a longtime Prime member, Im extremely disappointed in the customer service experience I just had. I had the displeasure of speaking with Allysa ***** I contacted Amazon to report an ongoing issue with delivery drivers, but instead of receiving help, I left the conversation feeling angry, dismissed, and completely disregarded.Over the past year, the delivery service has significantly declined packages are often late, mishandled, or delivered incorrectly. Unfortunately, todays interaction with customer service matched that same poor quality. The representative I spoke with Allysa ***** was unhelpful and dismissive, and the conversation ended abruptly without any proper resolution or even a closing message.If an employee like ****** ***** does not want to do their job, or isnt going to honor the customer service filled considering Im 100% certain that this isnt the customer service that ********************** is striving to give they should not be in a customer-facing role. The level of unprofessionalism I experienced today was unacceptable, and it is deeply frustrating to now feel the need to report both the delivery issue and the customer service representative Allysa ***** .Additionally, Id like to point out how frustrating it is that Amazon has removed the option to speak with someone by phone. I was forced into using the chat feature, Which made me have this uncomfortable conversation with Allysa ***** which only made things worse. I truly believe that if I had been able to speak with someone over the phone, this interaction would have gone very ************** requesting that this incident be reviewed and reported to the appropriate department. I also plan to reach out to corporate leadership, as I feel this experience deserves to be escalated and taken seriously.

    • Otis T

      Date: 08/03/2025

      Communicated with Amazon chat on 6-15-25, concerning 4-17-25 missing delivery of ********* product. I was advised by chat that the item was stuck at the delivery stage and would be processed (I have the chat memo). I checked with chat again today and was meet with technical repeats over and again.

    • Azlynne H

      Date: 08/03/2025

      I know this sounds trite, but if I could leave 0 stars I would! I ordered beats headphones back on May 1st for my husband. About a month or so later he tells me the right earbud is no longer working and so I contacted Amazon and they gave a bunch of troubleshooting info. I tried all of that and still did not work. They asked me to reach out to the seller and the seller ALSO gave me troubleshooting advice and when I told him I already tried those things he said to send it back. So I initiated a return and the only option to return was from *** pickup at your home. When I realized I did not have it packaged on time I cancelled return and re-initiated when I had the package ready. Then there was no pickup as promised in 3 days. Per amazons instruction, if package is not picked up on 3 days you cancel return and initiate again. Finally my package was picked up and returned. Next thing I know Im getting an email that I returned the wrong item. Why would I return something else rather than the FAKE beats earbuds that dont work? **************** is a joke and lied to me multiple times and now they say I no longer can contact them about this return and will not give me my money. Amazon has gotten to big and cocky and crooked. I will no longer use them and will shop at local stores from now on. Im so angry at them. This is illegal to keep my money over a product that was defective. They are thieves!

    • BOB M

      Date: 08/01/2025

      I HAVE CONTINUALLY LIED TO BY AMAZON, AND GIVEN WRONG INFORMATION. I BOUGHT A PRODUCT ON PRIME WEEK TWICE BUT NEVER GOT DELIVERY! I HAD TO REORDER IT AFTER PRIME DAY AND WAS PROMISED A PRICE ADJUSTMENT FOR THIS PRODUCT. I FINALLY RECEIVED THE PRODUCT AND WHEN I CALLED THEY WOULD NOT HONOUR WHAT WAS TOLD TO ME. TOTAL SCAM! STAY AWAY FROM THEM TERRIBLE AWFUL CUSTOMER SERVICE!!!!!!!!!

    • Pat C

      Date: 07/31/2025

      Im very upset with Amazon customer service. I had a problem with a product I purchased with the delivery time,im a prime member. Two employees promised me $20 for my inconvenience. It's over a week and did not get the credit. I texted again and still nothing. I think they just said that to stop me from ********. Just a bunch of liers

    • Bryan C

      Date: 07/31/2025

      Terrible policy. Placed an order and received a different product. No returns. Amazon claims I have to notify the seller and give them two days to respond. Unfortunately the seller is in ***** and impossible to contact.

    • Lauren D

      Date: 07/31/2025

      In 2022 I purchased an Amazon ******* that initially was amazing. However, recently there was an automatic update that my Tv had that left my tv in a state of constant resetting. I contacted Amazon and advised them of the issue. I was advised many times allow 24, 48 and 72 hours for an update that would come via their technical team to send a new update. Lastly I was promised by a representative ***** that she would escalate and get this resolved and then call me back with next steps. However, I never received a call back nor an update instead I called back numerous times over the course of two weeks. Last evening, I contacted Amazon and ***** once again answered my call to advise me that the tech team made a decision that my tv was at the end of life. They also offered a 15% discount towards a new tv. This is a completely unacceptable! As a loyal prime member for many years I constantly pour into this company thousands a year this is utterly ridiculous! To be promised a replacement and now be advised 15% has caused me to no longer patronage Amazon.

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