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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    Customer Review Ratings

    1.13

    Average of 4,680 Customer Reviews

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    Review Details

    • Levi C

      Date: 08/30/2025

      Buy a product and dont like it and then return it and have to wait 30 days to get a refund!! Let that sink in! Thats the craziest return policy in the history of return policies! If I bought my product at Best Buy and returned it. I would get a refund immediately. Not Amazon, no no. Please do not buy anything of value on Amazon because if you dont like it and want to return it. Youre gonna have to wait a month to get your money back. I wonder if Amazon would be ok with me purchasing something and the pay them for it in 30 days? I highly doubt it.

    • Richard G

      Date: 08/28/2025

      Amazon warehouse in **************** is out of control. I have had multiple items that were either lost or never delivered. I ordered a Amazon gift card a few days ago. The next day it was out for delivery, but never got delivered. Got a hold of the Amazon and they said it was probably stolen, so who stole it. Was it the delivery driver? I have had issues where the delivery driver says they could not get to my residence and that they will deliver it the next day, but it never got delivered. Its is very frustrating when you dont receive an order. Who ever is in charge of the Chico Warehouse needs to get with the program or resign.

    • Jean C

      Date: 08/28/2025

      Amazon has the WORST customer service. It's bad enough that you can NEVER get a US-based customer service person. i.e, if they even have an call center in the US. Been having issues with their ACCOUNT SPECIALISTS since August 22 when they cancelled my order. Reason being I had requested refunds on multiple orders. Been going back/forth since then, asking for proof of the multiple refunds on multiple orders, but their only response is to send me another email about the multiple refunds. I spoke to customer service August 27 who told me that the money I have on my gift card can only be used for movies and subscriptions. Orders placed for anything else will be cancelled. Have sent couple emails to the account specialists to no avail. They have not answered any of my questions regarding their emails neither have they told me when I can place an order without it being cancelled. In meantime, my gift card balance is there not able to use. AMAZON IS THE WORST WHEN TRYING TO RESOLVE AN ISSUE!

    • Danielle J

      Date: 08/28/2025

      Zero stars took my EBT money twice and I got nothing

    • Lanson W

      Date: 08/26/2025

      I cant believe Im having to make this post. I just cleaned up human f**** in our neighborhood street in the City of ******** after an Amazon.com delivery driver felt the need to defecate in a subway bag and put it in a first aid box and run it over with his van right out front of our house after delivering a neighbors package. In the exact area where all the neighborhood kids gather and play. We have reached out to the city, to ******** ****************** to ************************* Amazon Home and they couldnt seem to care less that a biohazard was left scattered out in our public street. The morning after the incident a dead bunny appeared next to the pile of excrement so we then had a new angle to try and get someone from the city out. City of ******** animal control was very quick to come out and address the dead bunny, and Ms. ***** was the only person nice enough to seem to try and address the issue. But now today, after still hearing nothing and multiple kids having already tracked through it I just cleaned it up myself. Amazon, maybe if it was outside of your yard where your kids play you might have cared. But whatever conditions you have your workers in, this is not acceptable and its disgusting. Especially now hearing other ridiculous stories of delivery drivers and warehouse workers having to maintain your unrealistic expectations. Absolutely ridiculous. Shame on you and the driver that was careless with his mess.

    • Laura L

      Date: 08/25/2025

      A delivery driver damaged our guttering as he attempted to make a U-turn in our driveway (our driveway to not made for this). He admitted to causing the damage, we have pictures, a bill and have submitted everything to Amazon. After many conversations, they eventually stated that there was not enough evidence to show that the driver did the damage. We are now out $600 for the damage done by a poor driver. We will never use Amazon again.

    • Steven M

      Date: 08/24/2025

      This is a complaint. I ordered 2 products that were shipped, then I get a message from Amazon the order is running late. Then I get another message a couple days later they are canceling my order and refunding my money at my request. But I never requested a return or refund. I just thought it was running late. This is a very poor service from Amazon.
      DO NOT PURCHASE ANYTHING FROM AMAZON. They are not dependable or trustworthy!!!

    • Wendy S

      Date: 08/24/2025

      I have tried multiple times to make a amazon seller account. Every time I try, I get rejected. As they say I'm don't qualify, I have talked to verification, customer service which both say to talk to one another. As I have multiple times. I've heard by them to contact customer service to make or delete a account. I have numerous times, they keep saying I'm not verified or have to many emails trying to make a account. But As they've told me to make new accounts with different emails. I have then, again denied, they sent me a email to send in info about my legit online business and they can delete everything and start fresh. As I have. No response, no help from any of them. As they all say they can't do anything to help and don't care too... I have a articles of Organization. Business license, ******. A online store for over 3 years. And I sell on *******.. but they are bad people that just don't care to help anybody since there in other countries.. I will keep leaving bad complaints about Amazon.com Because they are not as legit and righteous for customers that's trying to become a seller on there sight. As I am spreading the words and people see it. And are hugely disappointed in amazon. Not a good business. And I get it they dint care because they still make there money. SAD COMPANY AMAZON.COM

    • Kayla G

      Date: 08/24/2025

      ***** a** company. You still owe me about 8 bucks from an item you never even attempted to deliver to me or even give me a reason why. You only refund me a measly $1 and some change which I have screenshots of. On Saturday I paid for some items on amazon to be delivered THIS MORNING (Sunday) BETWEEN 4AM-8AM!!!!! My items never even left the facility nor was there even an attempt for them to be delivered. Now I have to wait an extra day for my items when I PAID FOR EXPRESS SHIPPING!!!!!!!!!!Youre a bunch of loser a** thieves.

    • Blake H

      Date: 08/23/2025

      I recently ran into issue where my Blink App went down because my router failed and I new my user name and password I new but wanted a phone verification and addition and realized it was a phone I no longer had. All I wanted them to do was update my phone number in the system and that sadly couldnt even happen after seven weeks. I went back and forth with support and supplied them with everything they had asked me for. The same thing happen with multiple people, no communication and no checks in balances. Needless to say they wouldnt let me into my account so now my cameras are useless. There is no professionalism and accountability. You deal with all of these so called technicians with no bosses over them. I never seen anything like this in my life. Then they want to play games and act like they never got the information and your back to square one. I even had a subscription with them through Amazon and it still wasnt good enough. This went on for weeks. Hopefully this will help others so they dont get trapped in stuck in a situation like me. They wont do anything for you and dont care. I wish there was accountability.

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