Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

Review Details

• Review fromDelores C

  Date: 09/04/2025

  1 star
  The customer service representative talked and questioned me like I was a criminal, and because I was having difficulty understanding her English,, I kept repeating, I didn;t understand what you said, she finally hung up. I never got my issue resolved regarding receipt of a portable washer and dryer that was not as described, It was only 21 inches tall and 27 inches across, The picture online and measurements were much larger, They refused to refund me or send a shipping label for me to return it They would not accept my new address or telephone number they demanded that I download and send a copy of my Drivers license, my Bank statement with the account number and a photo of the debit card used. WHAT ! ******* advised against doing this. I 'm not sure if I should return it myself, paying for the postage ! But they are refusing to accept it back. I will never order from AMAZON again, ever!.

• Review fromTHAO N

  Date: 09/04/2025

  1 star
  Subject: Urgent Request Wrong Box Dropped Off During Amazon Return Dear Amazon ****************,I purchased two products from Amazon but only used one of them. I requested to return the unused product, and Amazon approved my request and sent me a ** code to drop off the return at Kohls.I gave the ** code to my son and asked him to drop off the package at Kohls. Unfortunately, he mistakenly picked up a different box and used the Amazon return ** code to drop it ****** soon as I realized the mistake, I immediately called Amazon **************** to report it. Since June 20, 2025 until tonight, September 3, 2025, I have called many times (about 1520 times) and spoken with different representatives. Each time, I had to repeat the entire situation again from the beginning. The only answer I received each time was: Wait Amazon will call, text, or email you.However, I have never received any text, call, or email updates from Amazon regarding my case.I want to clarify:I do not want any refund, compensation, or product from Amazon.I only want the box that was mistakenly dropped off to be returned to me.The item inside that box does not belong to Amazon.Please help me resolve this issue urgently and return my box.Thank you for your understanding and support.Shorter

• Review fromShane R

  Date: 09/03/2025

  1 star
  My wife had her account hacked. We found out the hacker changed her email and phone number. We called multiple times and they said she never had an account. Even after being billed days before the hack. They kept calling and emailing the hacker instead of listening to us. This should be illegal by Amazon. We confirmed her account with name, address, phone number, and credit card information and they said the email was sent. Sent to the hacker. This is complete incompetence and someone should lose their job over this or someone should look into how many people this happens to

• Review fromLynn H

  Date: 09/03/2025

  1 star
  In 2025 April, I attempted to purchase a computer using a ************ credit card. The purchase was flagged due to the high amount, and Amazon requested bank statements in a U.S. format. My bank in ***** was unable to provide such documentation. As a result, Amazon permanently closed my account.Later, after I obtained a ********* account, I opened a new Amazon account to continue shopping legitimately. However, Amazon detected a link with my prior closed account and shut down my new account as well.I have emailed Amazons support and appeals teams multiple times, but they have never responded to my requests or provided a path for resolution.This situation is unreasonable because I am now a U.S. resident with valid *********ing information, but Amazon refuses to allow me access to its platform or even communicate with me. I am asking BBB to assist in obtaining a formal response from Amazon, and to have my account fairly reinstated or at least reviewed properly.Desired outcome:A written response from Amazon explaining why my accounts were permanently closed.Reconsideration of my account with my ********* credentials, or clear instructions on how I can restore access to Amazon services.

• Review fromAishah W

  Date: 09/02/2025

  1 star
  Today with Amazon has been the worst experience I had e ever had and I am beyond upset . I received incorrect information. No resolution. Amazon allowed my information to be compromised and use. After countless time repeating myself over and over which means no notation from previous representative about t what going on. Constantly get a person with a strong accents and broken English so I am unable to understand and customer service **** I am so unhappy with Amazon to the point I just want to cancel the membership all together.

• Review fromMargaret R

  Date: 09/01/2025

  1 star
  I communicated with customer service regarding an item that I was having issues returning on their site due to a bug on their site (for which I have screenshots of). Following a lengthy chat with customer service, I have records in the chat log stating "I have successfully processed your refund to the card that you use with your Prime membership. " followed by ": To avoid any inconvenience, as we do not like to waste your precious time, there's no need to return the item for you to receive a refund. You're welcome to keep, donate, or dispose of it, whichever option is most appropriate and convenient for you." A month later and there was no refund processed, so I requested a call to follow up. Amazon now says I can't get my refund which was promised?! I now have to produce items that they told me to donate or dispose or I can not get my money back???? ******! Don't trust their customer service.

• Review fromMeghan T

  Date: 09/01/2025

  1 star
  I placed an order for an item and Amazon switched my payment method to a different card I had saved. I messaged their customer service to either cancel the order, or switch the payment card back to the original method. I was informed by the **** that my order was canceled, and then transferred to another *** who also confirmed that it was canceled. I get a notification later that evening that my product has shipped. I contact customer service again and a new *** confirms that my item was never canceled. And this is my second bad experience in less than two weeks. The first, I had ordered an item, and they sent me a used item. (Shoes) I am overly disappointed with how things are handled through this business and I have canceled my account and will not be using Amazon again for any purchases.

• Review fromCharles H

  Date: 09/01/2025

  1 star
  This is the worst company, literally in the world. On top of their terrible service on their normal marketplace, if you put your life in the hand of these people to order prescriptions, that is exactly what you're doing is putting your health into their hands. They rarely deliver on time they're stating one date and then not providing that date and time accurately.If You rely home medicines or medical devices, you better for your own sake.You had better look elsewhere. Not to I mentioned the fact that you pay for a prime service so that you can get it same day or next day, but then if you don't, you're not getting what you're paid for and they don't care. Too big to fail, they seem to think. I could go on and on, but really it's two deaf ears!

• Review fromSamuel R

  Date: 09/01/2025

  1 star
  I am owed $2,000. Opened an Amazon account back in May, uploaded 4x$500 gift cards to buy a kayak. The account was immediately locked and Ive been told now for 4 months that I need to respond to emails that dont get sent. I can only use the $2k on digital purchases. Amazon is a criminal organization. They deserve nothing but poverty and h***

• Review fromJoAnn C

  Date: 09/01/2025

  1 star
  Ordered an item on a Sunday which indicated Prime next day delivery. I do have Amazon Prime and wanted the item ASAP. Received update that item will arrive Friday - 5 days later. Tried to cancel and even did customer service chat to try to stop item from shipping. I was told it cannot be cancelled. So Amazon would rather pay to ship item both to me and returned from me. Also, puts me out of the way to go somewhere to return and shop locally for item. All could have been avoided if they didnt have false advertising for delivery on their website. Get better Amazon! Be honest with delivery options!