Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

Review Details

• Review fromEleanor B

  Date: 10/22/2025

  1 star
  I have been dealing with Amazon for 15+ years. Recently had a charge that I did not make. I called to report it as fraudulent. They told me there was nothing they could do about it and that I am ultimately responsible for payment. Cancelling my account. They are hard to reach and not helpful once you do reach them

• Review fromMarcia H

  Date: 10/22/2025

  2 stars
  Amazon Prime is no longer worth the investment. Deliveries have been consistently delayed. I am very frustrated and considering canceling my subscriotion.

• Review fromDavid L

  Date: 10/21/2025

  3 stars
  Purchased some fishing rigs from AMAZON in August 2025 for about $20. A couple of days later I received an open nox which was supposedly the order, but it was an empty box with a **** Stamp stating: "RECEIVED **** WITH NO CONTENTS." I advised Amazon of the non receipt and followed their instructions to send the product back. I ecplsined there was only an empty box. AMAZON' sent me a msiling label and indtructions fot return. I sent them the empty box as instructrd and AMAZON acknowledged receipt. A few days later, I received a notification that I was going to be charged again for the product because it wasn't returned. Afer numerous efforts with AMAZON's computer and CHAT BOT, I was able to find a path where Customer Servicr could call me about the matter. In a few minutes a polite young lady called. I explained the situation and she agreed there was a misunderstanding by AMAZON's system and she would transfer me to another department to correct the double billing. After waiting about 10 minutes the line went dead and my patience ran out. Anyone's time is more valuable than to deal with such a jerk around process.Customers should not have to spend hours in an effort to correct AMAZON's system deficiencies. This is not the norm, but it is a type situation that must have happened before with all of the delivery and theft problems.I was pleased with the product I received after the second order, but not at double the price.

• Review fromJoshua M

  Date: 10/21/2025

  1 star
  Title: Misleading Store Description Refused Refund for False Advertising ***************** DaVincis Favor)Description:On October 20 2025, I purchased the Hyperbundle in Amazon Games title **************** specifically for the DaVincis Favor benefit. The in-game store listing never stated or implied that this effect was temporary or consumable. The (28 d) text shown beside the item refers only to the sale period, not the duration of the effect.After discovering the effect expired, I contacted support requesting a refund of ***** Lucent (premium currency). Support denied the request, calling DaVincis Favor a consumable purchase. However, the item description provided no disclosure of that classification, which makes the sale misleading under standard consumer-protection guidelines.I supplied screenshots proving that no expiration or time limit was mentioned anywhere on the purchase screen. Despite this evidence, my request was refused. I have since canceled my Amazon Prime subscription and reported the issue to Amazons executive escalation team.I am asking for:A refund or account credit for the misleading purchase, and A correction to the in-game store description so future players arent misled.I am submitting this complaint to document deceptive advertising practices within Amazon Games in-game store and to request BBB assistance in obtaining a fair resolution.Desired Outcome: Refund of ***** Lucent or equivalent credit; correction of misleading product listing.

• Review fromMaurice B

  Date: 10/21/2025

  1 star
  Amazon is selling fraudulent products for third-party companies. They need to ensure that the quality of the product that they are selling for third-party is legitimate. They also need to have empathy and sympathy when theres an issue when someone buys their product because all the customer sees is ********************** only not the third-party. I purchased two portable air conditioners, four and one mini air conditioner fans for my children. I did not give it to them until late August as gifts. Ive been told that now that we know that they dont work is too late to return them. These fans are fraudulent. They dont even do one thing let alone four. Simply put, it just doesnt work. You can put the air conditioner directly in front of your face and can barely fill it. They have a lot of complaints regarding this product, but they still wont give me my money back. Stating its too late to return them, even though they were given as gifts.

• Review fromSamantga B

  Date: 10/21/2025

  1 star
  This has happened several times. I placed an order with the correct address. I live in a small rural town. Amazon Delivery services picks up the address and the order gets sent to a warehouse 3 hours away and delivered to an address 3 hours away in an entirely different city. The street address is the same but the city is different. Again, Ive inputted the address and city correctly, they keep misdelivering. This is happening to me and 2 other coworkers. Ive contacted customer service several times to get this fixed and it keeps happening. The last time I contacted customer service because I saw it was about to happen again and they straight up told me no and that I was wrong and it was not said in a polite way. Their customer service is garbage and their logistics are garbage. Also have a prime membership and am ordering prime items and its taking a week to arrive instead if the promised two days when you order. Amazon is a scam.

• Review fromTy I

  Date: 10/20/2025

  2 stars
  I created an account but now they won't let me get back in my account with my "correct" password or reset my password and the only other option they give you is resetting it with a "phone number" that of course I no longer have anymore.

• Review fromJudy L

  Date: 10/20/2025

  1 star
  I purchased a dress for my grandsons wedding in July (Noras Dress cream colored) delivered to my daughters residence on Aug 5, 2025. Dress was not as described and was returned per Amazons instructions to *** located in ************ on August 6 2025 I have the tracking # and address of where it was sent sent per Amazons request I was refunded the amount of the dress for $155.12 in September and now Amazon says they have not received the dress back and will charge me for this item. This is the second time they have tried to pull this on me I have receipts from *** and tracking # and NO ONE TO TALK TO IN A CUSTOMER SERVICE OFFICE THIS IS TOTAL C*** and I have no recourse HELP PLEASE ****

• Review fromElizabeth D

  Date: 10/20/2025

  2 stars
  DO NOT RELY ON AMAZON for the 2025 HOLIDAY. Go to a retail store and buy a bit less. You have no idea how much money you are losing on Amazon. They seem cheap up front but you pay in the end. I do not know if its fraud or just lack of good processes and practices. After decades, I realize that I have to now scour my credit cards to see if I am being credited and charged correctly. Also please note they WILL disappoint this holiday. DO NOT RELY ON AMAZON this season. I cannot say this enough. Take a trip to the store. In the last month, my food order was cancelled TWICE due to resource issues 1-2 HOURS INTO THE DELIVERY WINDOW. I had the flu and relied on it.They claimed to send an umbrella that I never got. Had to chase customer service and the refund. I was promised another. I NEVER got it. I think that I was lied to directly just so they would get a good rating. I also now have to check my credit card to ensure that it was really removed. I should not be compelled to do this on EVERY ORDER.I order so much from Amazon and I? afraid really to go through my orders to understand how many times I may have been scammed.

• Review fromJesse C

  Date: 10/19/2025

  1 star
  Yet another undelivered package from Amazon. What a horrible company!