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Business Profile

Ecommerce

Amazon.com

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amazon.com has 114 locations, listed below.

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    Customer Review Ratings

    1.13

    Average of 4,675 Customer Reviews

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    Review Details

    • Judith C.

      Date: 02/22/2023

      I found out Amazon had taken liberties with my finances by signing me up for two streaming platforms without my knowledge or consent and they had been deducting monthly payments from my bank account. One subscription I had been charged for the last 10 months and the other one I had been charged for the past 12 months! When I contacted customer service about this they offered me a refund for one month of the charges. I said I was charged for a year I expect a full refund. Their next offer was to give me a three month refund so I push the issue, then they offered me six months worth of a refund I questioned the representative on how they can do something like this to their customers without their knowledge or consent, and my question was completely ignored. Finally, I was able to receive a full refund, but I had to push quite a bit to get it. There should be a law against companies being able to do this sort of thing!

    • Amazon

      Date: 02/22/2023

      Amazon are a bunch of ******** ****** getting richer off common people. I ordered from them and they got my money but I did not get my goods. They said it showed on there computer that it was delivered,which it was not. They will not give me my money back or send my items. I think something needs to be done about that company.

    • Max B

      Date: 02/22/2023

      Amazon seller center is illegally withholding $19,234.86 from my Amazon store. I've provided the requested documentation only to be disregarded with vague rejections. They've done this to millions of people who have millions and millions of dollars withheld from their partners. They abuse their power and don't pay small business owners. I'm $15,000 in credit card debt. They just hire Indian employees to reject requests and gaslight customers, this is a terrible organization that continually abuses its power.

    • Jen T

      Date: 02/21/2023

      I ordered earbuds and received something totally different. The earbuds I wanted were 'unavailable ' and instead of telling me that they sent me what they wanted to send me. I think I m done with Amazon.

    • Bill W

      Date: 02/21/2023

      Possibly the sleaziest and most unethical company in the **** Amazon routinely adds extra shipping charges that were never shown in the original order; they simply take the extra money out of your bank account and there's nothing you can do about it. On a much larger scale they also engage in various restraint-of-trade practices in their ongoing efforts to take over the world. Amazon has become a cancer in this society. if you've had issues with this company, contact a Congressman and/or the **************************

    • Katherine T

      Date: 02/21/2023

      I signed up for free trial of STARZ, decided I didn't want the service. Amazon posts directions AND a video on how to cancel. My account did not have anything that matched the video directions. I searched for a long time and finally found a chat line. ***, the chat person, states she cancelled STARZ, doesn't show on my account that it's cancelled. How can Amazon get away with such poor customer service, how do you hold this company accountable. This isn't the first time I've had an issue with their customer service, something needs to be done!

    • Claudio A

      Date: 02/21/2023

      Do not leave your card on file.. they notice me about a 3th party getting into my acc.. they didnt do anything to stop them to buy 2 full memberships as gifts then being months and not refunds from them.. calls after calls.. your card in your prime membership is not safe.

    • June M

      Date: 02/21/2023

      Very upset & Disappointed with Amazon. Purchased 4 bar counter chairs. DC furniture gave all the product Dimensions 17.5x 23.5x 41.5. Velvet back with seat material type "FAUX LEATHER!" The color is Cream. This was the perfect Bar Stool for me! When we received the shipment of the 4 chairs, there were 2 chairs in each LARGE HEAVY boxes. We put 1 chair together and we were extremely upset. I contacted Amazon to report IN CORRECT PRODUCT INFORMATION!! What I received wasn't what I wanted. I sent Copies to Amazon, no reply. I finally got customer service and spoke to ******. I wanted my money back because this was not what I wanted. These were table chairs. The chair was below my counter and what I wanted Material back with leather seat. I wanted the SELLER to have these 2 large boxes picked up because they are too HEAVY for me to carry to the post office!! ****** told DC furniture to send me two prepaid Shipping Labels. NOTHING HAPPENED! I waited and I called again and spoke to *****, another Amazon Rep... I called Amazon **************** for the last time on 2/4/23. I asked to speak with someone from *****************, but I couldn't get anywhere! I asked for a Supervisor, The Representatives name was ****. She took all the Information. **** put my case in the AtoZ Program, and she told me I would have a response in a week or to. I got a response from Amazon alright, and it was a kick in the teeth!!! Amazon said no to the AtoZ and thinks I should pay the $80.00 for each box to return the merchandise!!!! The seller made the mistakes on his pages to sell his items, this is his problem not mine and How Amazon HANDLED THIS PROBLEM OF FALSE INFORMATION is Horrendous!! My Trust in Amazon is Gone. I want my money back which is $438.89 and these boxes out of my home. SO DISSAPOINTED WITH ALL I HAD TO GO THRU and Amazon blew me off, very sad. Thank You,***********************

    • Simone G

      Date: 02/21/2023

      I bought in Nov, 08 2022 a Massage Chair for $546.10 but Ive had never receive the item and they put in my account delivered. Since them I am trying to receive my money back and every time they told that I dont have to worry, because they will refund my money. I called more than 5 times, email then, answered a lot questions and since now I dont have my money back and I'm still paying interest on my card and I've had my credit score go down.I dont believe anymore in the **************** from **********************, s for that I am here ask for helping

    • Sylviya S

      Date: 02/21/2023

      I ordered an item online but it did not say that it was arriving from *****. I had no shipping options and they sent it the wrong way. **** does not deliver to my mailing address so the item got lost. The ******* kept repeating only that I need to visit my local post office and search for it there. How do they think I will find my package with a ******* tracking number in a mountain of packages? I contacted Amazon support twice, The first guy said I would be eligible for a refund under their A to Z return policy and to contact them again in 48 hours. After 48 hours the other guy only repeated "contact us in 48 hours" like a robot, regardless of my explanations and emails I shared with the seller. He was probably ******* himself. Amazon customer service never shows their real names. It's always a nickname they chat under and God only knows who they are or where they are located. Horrible company!!!! Never shopping on Amazon again!!!

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