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Business Profile

Ecommerce

Amazon.com
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 125 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    Customer Review Ratings

    1.13

    Average of 4,710 Customer Reviews

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    Review Details

    • Lynn T

      Date: 10/09/2023

      Amazon no longer delivers when it says it will. Over the last 6 months, most items I have ordered either came several days late or didn't arrive at all. Also when it is late you can not cancel it for several days as they say it is in transit! Amazon is taking advantage of its customers. I would like to give it zero stars! When you call they just keep saying sorry but continue to mislead about delivery times. i was told that the delivery times ar just estimates. No where does it say that.

    • Kipp A

      Date: 10/09/2023

      So I bought a little giant ladder from the Amazon store and received it on September 13th.I opened the box and as I started to look at the ladder it was damaged so I packed it back up and contacted Amazon through the app and was able to schedule a pick up with *** through the Amazon app. That part was easy. Ive been waiting on a refund since then and its October 10th there site first said that it would be the 8th now its changed to the 20th however they told me it could take up to 30 days! And that date would be over there estimated time. Its also funny how there date coincides with my due date for my synchrony bill cycle, are they really doing this for interest % purposes???? Cant believe it takes 30 days for a refund! unbelievable

    • Wade K

      Date: 10/08/2023

      Amazon offers next day delivery if ordered within a time frame in the posting. I have ordered mx times, within the time frame and have never gotten it as advertised, if I get it at all.I looked closely at my recent irder, supposed to have been here on 10/07/2023, pushed back to today (never came) and now pushed to this upcoming Tuesday. The reason seems ludicrously clear. It started out in **************, **, roughly three hours away from me in ***********. Then it went to **********, **, fourteen to fifteen hours away. And ****** knows where it is now. Supposedly it will come in this Tuesday.. Time will tell.

    • Marge M

      Date: 10/08/2023

      I returned an unwanted item and opted for a credit to my account rather than a refund because the web site said it would take 3 weeks for my money. Amazon said it had not received my return 20 days after it was shipped. 1 hour on the phone with c. s. learned 39 more weeks to get credit. Where is my interest for 1 month???

    • James G

      Date: 10/08/2023

      Amazon delivery promises/practices should be illegal. I ordered headphones that were apparently delivered. The delivery person sent me a picture of 300 mailboxes with a box in front that I have no reason to believe is my own. They marked it as left in the locker room (which is a room full of lockers for deliveries to not get lost) but instead sent me a picture of 300 mailboxes meaning it wasn't left in the lockerooom but at/in the mailboxes.. clear contradiction and pure confusion.

    • Mark S

      Date: 10/07/2023

      Amazon, it's just an expensive broker for selling cheaply. Made Chinese products if they break, you are pretty much out of business.Once in a while, maybe they might cover them, but 90% of the time they do not. It makes me wonder why. I even do business with this company. Now. ******* offers a 90 day replacement. At least you get a little bit more time.

    • Hassan S

      Date: 10/07/2023

      I bought item on Amazon for 700$Not even 30 days and the item is defective. Im told by Amazon to write a message to the seller which I did after waiting one week i contact Amazon by phone explaining the seller has not reached out to me via Amazon message center they informed they will email me their contact to email them directly which I did and approximately 2 weeks later there is no response or resolution and they asked me for videos and pictures. They told me Amazon ships out for us and they are responsible for this item. Well Amazon was called and they told me they are not responsible the seller is and just get the items returned for a full refund now I finally got a contractor to remove the item and I am on my way to *** and I see and realize that the dollar amount Im supposed to receive is lower then the full amount after speaking with Amazon they are informing me that there is restocking fee. When I did not request the return Amazon did all I wanted was a the part to be warrantied by Amazon as promised on their listing and advertisement. I have asked customer service to speak with someone from ***************** and they are not helping instead they are saying they will charge restocking fee I asked to speak with a manager they said they cant do that as it is not going to help and they said I am with there exact words s*** out of luck. Which company speaks like that with a customer

    • Maggie C

      Date: 10/07/2023

      They simply are not a secure company. They would not delete my account because someone had himself on as a user or as an add-on to account by using my phone number. Amazon refused to delete my account because I could not add my phone number, because this scammer was using it to get into my account and steal my financial information. The only information that I have is his first name ******, he live in ********* ********** and using my account to change my password and access my payment information. It has taken a long time to figure this out, because he was not buying anything from Amazon, but rather using my financial information to ******, use Uber, use Doordash and several other purchases. My bank was very helpful, however I had to change my whole banking account 3 times and have just received my 8th debit card in little over a year. Thank for listening and please I beg of you share this information with other customers of Amazon.

    • Library D

      Date: 10/07/2023

      I just found out that an Amazon business account that pays by invoice will not receive the offered coupons, even though it shows as "being applied to one item at checkout" when it has been "clipped". Upon checking the coupon terms, it does not say anything about business accounts that pay by invoice not being eligible to receive coupons. Even if it was in the small print of the terms, I still think it's a very deceptive practice. The current capabilities of programs should make it possible to only offer the coupons to those that can use them. Or to be transparent about the coupon not being available for pay by invoice customers. Most who purchase on Amazon are comparing prices with other companies. This gives the illusion of a cost savings that is not going to be delivered, so as to procure the order.

    • Lashoun R

      Date: 10/07/2023

      Delivery is not great. You pay for a membership hoping to get your package on time or even at all for them to lie and say they attempted delivery. All the while nobody never shows up. Complained about this to an Amazon supervisor and he hung up on me / didnt help me with my concerns.

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