Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  BOS17 - Amazon

  1 Central Sq Cambridge, MA 02139-3310

• 

  AMAZON.COM Services, LLC

  3575 S Orange Ave Fresno, CA 93725-9588

• 

  1Amazon BUF 5

  4201 Walden Ave Lancaster, NY 14086

• 

  Amazon.ca

  40 King St W 47th Floor Toronto, ON M5H 3Y2

Review Details

• Review fromKaren H

  Date: 05/28/2023

  1 star
  An order for Amazon was made and charged to my Amazon credit card. Due to not enough funds, that was not reported when ordered, they chose to charge it to what they said was my default card. I had ordered an item months ago for my sister under her name and her card number. I never and would never mark her card as my default card especially since I did not know Amazon made you choose a default.
  My sister saw this on her card and not knowing it was me who ordered the 300.00 item notified Amazon. After lengthy holds and calls, they told her they would remove the charge.
  They told me to notify the vendor which I did to pay for it but that vendor referred me back to Amazon.
  This was never resolved. I ended up paying my sister to get it off her card since the last person at Amazon told her this would be the best way. Also my sister was told by the Amazon staff this happened to her. Why does Amazon feel they can just choose a person not associated with the account at all, How do they have the right to charge my sisters card for my item without her permission. Many people are reporting this is happening.. They should have just told me that I did not have the funds. What they did is illegal but many people are seeing them do this.

• Review fromJudy J

  Date: 05/27/2023

  1 star
  I purchased countertop ice maker and it has a coupon for it but I couldn't get it to work so I contacted Amazon and they informed me to place my order and when I received the order I will have to contacted them to get a refund for the coupon amount. Now they will not refund me my money back. I think that this is so unfair and it's not my fault that your system doesn't work properly. I think Amazon has gone down hill because several orders I didn't receive and they didn't replace or refund my money back. How is it my fault that I don't receive what you are responsible for delivery. Poor customer service and company losing customer

• Review frombarbara k

  Date: 05/27/2023

  1 star
  order package for one day delivery. The delivery person stated he could not leave package because of some secure issues. Remind you have outdoor porch and camera on my porch. No one never came on my porch. Then these the kicker the was supposed deliver next day. I had call here the package went back to the warehouse and they had reorder the item for Sunday delivery. amazon got there money on Friday and I can't get my items for two days which it will be Sunday. For my trouble you know what they did for me for the four calls and the time whole five dollar credit. WOW.

• Review fromGregory Y

  Date: 05/27/2023

  1 star
  Both my wife and I have been with amazon since almost day one many many years ago. Since ***** took it over it has declined quickly! I recently had a impossible situation with an order that was my wifes Birthday gift and I was lied to more than a few times by shipping and the ridiculous overseas customer service which is HORRIBLE to deal with and they REFUSE to connect you to *****************!!! I ended up canceling my order and found what I needed from another vendor and honestly it was CHEAPER! The overseas customer service refused to compensate me for amazon's lies and poor communication and customer service!!! ********************** is failing quickly and I will be going to other companies and vendors from here on in... after all these years I am giving amazon a failing grade not just because of this issue but numerous other order issues also.

• Review fromRob P

  Date: 05/27/2023

  1 star
  After receiving this harassing email, I dont want to buy even a toothpick on Amazon .I have an **** account for almost 20 years with 100% positive feedback as a buyer , I dont need to use Amazon! As far I remember in 8 years I reported only 1 item arrived in damaged condition! All returned items was in exactly the same condition as delivered! Mostly clothing being way too small or too big - not a regular US size .Your Amazon.com returns: Hello,We are writing to inform you that we reviewed your account and noticed that you have requested refunds for many returns from your account that have not arrived in their original condition. Items are considered as not returned in their original condition when they are damaged, have obvious signs of use, have missing parts, or when they are not cased in the packaging they came in. We know that occasional problems with orders are expected in the normal course of business. However, the number of refunds for items received in a damaged condition in your account exceed the expectation.Under the Amazon Conditions of Use, we reserve the right to refuse service, terminate accounts and terminate your rights to use Amazon Services. To review our policies, go to "Conditions of Use":

• Review fromMatt C

  Date: 05/27/2023

  1 star
  They support and encourage fraud on the behalf of sellers. They've really become worse than ********** in the last few years. **********************************************************************************************************************************

• Review fromMichael M

  Date: 05/27/2023

  1 star
  Amazon has gone significantly downhill. I have about a 65% success rate when ordering from them at this point, with about 1 out of every 3 orders being canceled or never shipping.

• Review fromNandy T

  Date: 05/26/2023

  1 star
  I was able to place an order for products <$40. I was sent notification that my order was shipped. I clicked on the email to track my packages. Amazon locked me out of the account pending a "2 factor authentication" code. I then called customer service confused as I had updated all my information when placing my order. So why was I being asked to verify my account with a code sent to an old cell phone...that I longer have. It was a very painful experience. Words can't describe the icky feeling I had I was then asked to verify by debit card digits and was later asked to provide the "transaction #" from my checking account. The " transaction code" was nowhere to be found on my bank. I literally provided all the information I had, everything but my SS# and it was not enough. I was allowed to buy things from the company, but I then was no longer was able to track/verify anything on my account. Seems a little backwards. Shouldn't you verify that I am not a scammer before taking my money. Seems that "they" are the ones doing the scamming. Mind you 2wks later and one of my packages has not showed up. I am not understanding how this can be so. I no longer desire nor will i attempt to purchase from Amazon. What has happened to the customer experience.

• Review fromkary e

  Date: 05/26/2023

  1 star
  Delivery delays when promised next day delivery. It is fraudulent to promise next day delivery then delay orders by 3-4 days. It is false advertising and shady business.

• Review fromRajkumar P

  Date: 05/25/2023

  5 stars
  Amazon is a nightmare when it comes to missing items. I reached out to Amazon escalation department several times, which there are demanding a police report and the police will not provide a report since Amazon delivery company picture only show what they delivered and there is no camera footage. Amazon escalation department hung the phone up and the other agents just totally ignore me. Although I gave them the police name, badge number and phone number to contact. This is just poor service from such a major company.