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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    Customer Review Ratings

    1.13

    Average of 4,680 Customer Reviews

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    Review Details

    • Donna R

      Date: 09/18/2023

      I ordered a couple of sets of dinning seat covers. One set was posted as being delivered but it wasn't delivered at my address that's on the account, in fact it was a fraudulent picture of the residence where it was supposedly delivered. I lived at the address four years ago and I know that the residence doesn't look like the picture. I asked for a refund and a specialist at Amazon refused to make the refund. My total payment was for $52.27. I need help getting my money because I don't have the products.

    • Isra D

      Date: 09/17/2023

      I had the sorest experience ever with amazon US, I ordered stuff for more that 400$ and I needed to return some of it as they ended up sending me double items and some things I didnt even order. I have been charged for their mistake for *** to pick up the items plus international phone calls for 2 hrs to issue refund and return the items they picked up by mistake as they ended up waving all my item and returned it with out me even being informed. Some items did not as to be returned they took it away.It is a mess, they are not professional and zero communication skills, they dont keep record of customers complaints so I have to waste time and money telling my story every time I call Horrible never again

    • Britney C

      Date: 09/17/2023

      I placed an order for same day delivery and for 1 the delivery person didnt follow instructions. When I contacted amazon I was told it would arrive end of the day 9/15. Never came. I spoke with several customer service representatives all they could do was offfer a replacement that wouldnt come same day in fact items would be delivered all the way up to 9/25. Unacceptable. Oh let me offer you a $5 promo for the inconvenience. I lost $41 dollars worth stuff and order that should have come same day, Amazon you are joke. You can replace my order at your expense for same day.

    • Andrea F

      Date: 09/17/2023

      I've been dealing with the worst customer service of my life. I purchased an item that was falsely advertised I realized before I opened it and immediately returned it. After waiting and then calling customer service I was lied to numerous times. They changed the date of me refund 4 times then deleted my return code so it looked like I didn't return it. I spoke to a supervisor supposedly named Happiness who was rude and condescending and not helpful at all. I'm disabled and have limited income so this is definitely not ok. So disappointed and frustrated.

    • Jennifer C

      Date: 09/16/2023

      Amazon damaged my item (sold by Amazon) in shipping and alerted me they would not be delivering it. There was no way for me to check the status of my refund online. I was forced to go through several non-relevant chat menus before I could get a phone call. I was told there was no way for the customer service representative to refund me for the item Amazon damaged and didnt deliver until they eventually get it back to their warehouse plus 3-5 business days. I had to demand to be transferred to a supervisor in order to receive what would be standard policy for any legitimate business.

    • Harry S

      Date: 09/16/2023

      Called 4 different times to try to fix my grandsons account that was locked after depositing $50 for suspicious activity and each time I called they said we will send a email with instructions .. log onto your account &follow instructions. Each time I called &explained ( locked account) cant log in ..after 4th time they closed account & kept ******** so much the money but I didn't like being jerked around for 2 weeks

    • Cheryl L

      Date: 09/16/2023

      Since July of 2023 I have tried to get my account unlocked without any success. Apparently, someone tried to hack my account and I contacted Amazon to let them know there were some suspicious charges on my account. They told me they had to temporarily close my account. However, when I tried to get my account unlocked, this became an even bigger issue. Apparently in order for them to reopen your account, you have to answer their security questions and, if you get one wrong then your access is denied, and your account is locked again. This is the most frustrating situation I have ever had to deal with in regard to resetting an account. For one thing because it has been a while since I actually ordered anything, I had a hard time remembering my last three purchases. This is what they ask for. About a month ago I did finally get a patient and somewhat understanding representative who was able to get my account unlocked. However, when I tried to log in today, I get the same message that my account has again been temporarily locked. What a mess!!! My misfortune is that I have relied on Amazon for ordering supplies for my bookstore, and now I am between a rock and a hard place trying to get these items. I tried customer service again today without any success. I am sure I am not the only person having these issues.

    • Megan S

      Date: 09/16/2023

      Amazon said they are closing my account I've had for over 5 years for using a u known payment. They won't give me any other reason and you can't speak to anyone about it my last 2 payments were through affirm which they provide on their website and my normal bank card. I just bought a whole security system through them along with a kindle and I've been a prime member for years. It's funny they had no issues 2 weeks ago when they took my payment for my prime, kindle membership and pro ring security from my banking account. I received a faulty bike basket and they said since my account is closed I can't even get a refund for that. Now I'm suppose to wait for someone to get back to me to let me know what I'm suppose to do with this few hundred dollars in Amazon ring equipment and my 100 dollar kindle. All over a payment from affirm.

    • Mike K

      Date: 09/16/2023

      December 3rd of 2022 I purchased gift cards from Amazon then I realized I lost the cards by like December 6th so I called Amazon and asked the cards could be replaced the customer service representative said yes they could be that he would just cancel the old ones and I can reorder the new ones so using my Amazon store card held by synchrony Bank I tried to purchase a new new gift cards. Because Amazon had it credited my account back I didn't have enough credit to purchase new ones so I called Amazon and they said it takes *********************************************************************************** June of 2023 they credited my account back to synchrony Bank and synchrony Bank is now charging me $184 for gift cards I never used for because Amazon didn't properly credit me back the money that I owed even though I disputed the claim three freaking times I will never use or buy anything through Amazon or use synchrony Bank again

    • Nichole G

      Date: 09/16/2023

      I made two separate purchases from amaCon and both times a charge that I did not authorize shows up on my credit card. I am convinced that both were inside scam jobs. I was skeptical of amaCon before and now I know better to support this scam company. Save yourself the trouble.

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