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Business Profile

Ecommerce

Amazon.com

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amazon.com has 114 locations, listed below.

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    Customer Review Ratings

    1.13

    Average of 4,675 Customer Reviews

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    Review Details

    • bruce L

      Date: 10/30/2022

      Amazon customer service *****. If I could give it a negative 100 stars I would. Avoid doing business with this company. I have worked in the customer service world wide for 16 plus years and if I treated any customer the way I have been treated multiple times I would of been fired. So do yourself a favor try to find another company to buy your products from.

    • Denise W.

      Date: 10/30/2022

      I had ordered an item off of Amazon and the delivery person put the package in front of my door at night and someone had stole the package. When I called to let the know that I did not receive my package, they refused to refund my money not did they give me an option to have a replacement of the item to be sent out to me. Luckily, it wasnt an expensive item but a lost of my hard earned money that is lost! I suggest to anyone who becomes a Amazon member to consider this as an example and go directly to the companies to order. I canceled my membership!

    • Arthur T

      Date: 10/30/2022

      I purchased a Futon Sofa Bed from Amazon. I have been trying to get it picked up and a refund. The seller sent me an address to ship it back, I took it to *** with the help from a friend ( large pkg) it would cost ****** to ship back. That is more then what I paid for it. I then called Amazon to issue a call tag to pick up all they do is send E Mail to the seller and all they do is send me an address. They did offer me ***** but that is no where near what I spent also shipping is still on me. This has been now a month and nothing is resolved.The seller is ******** and Amazon has done nothing to resolve this Any help is appreciated I

    • LaWanda L.

      Date: 10/29/2022

      They do not send my packages in a timely manner. I am fully aware that there is an "expected" arrival date on orders. But the last few times I've ordered my packages NEVER come on time. I pay Amazon Prime cost to get my orders within the two day time period. They are not making sure that happens. When I try to speak with a rep and voice my concern its almost impossible to speak to a human. To add insult to injury I have complained on multiple occasions about this matter. I even asked why I see amazon fulfillment trucks around but never for my late orders. I know people who get their orders in a days time. NO resolve is always how the phone call ends. There's no customer satisfaction offered and my orders are always profusely late. I am so upset since my last order was for a baby shower that I have to now go to empty handed. ***** does not begin to describe my feeling toward this company and I will definitely withdraw my membership and refuse to order anything else from them again at this point

    • David B

      Date: 10/29/2022

      Needed items to repair my computer so that I could work. ******* said delivered but it never was. Their system tells you you have to wait 48 hours before making a claim. Their chat system sent me to a robot that verified my package was missing and offered to replace it in exchange for a free return of the missing item.....Called customer service to speak with a person. They offered to replace the missing items for free. I was supposed to receive the items on a Thursday. Their system said to wait 48 hours before I could make a claim. Its now Saturday. The replacement items won't b e here until Thursday.That's a week late. The parts I ordered are for my computer. I work from home. The parts are to replace a broken power switch. This means that due to their requirement of waiting 48 hours and then their refusal to overnight the items I will now have missed 5 days of work.Their offer to fix that? a $15 credit. Fifteen Dollars is a joke. I make more than that in 1 hour. I am now out about $700 assuming I do get the items on Thursday and I install them ASAP and don't find another possible problem.

    • Timothy W.

      Date: 10/28/2022

      Do not use company. Sockcenters will send you an item other than you order and then say they will only partially refund your money if you return the item. The item is worth less than the shipping required to return. They have multiple sales pages on ******** and are a complete scam.

    • Nathan B

      Date: 10/28/2022

      Amazon driver ran over my dog in my driveway in front of my veteran wife, 2 year old daughter and 4 year old son. The driver didn't stop or slow down. My wife carried my dead dog back with blood running out of his head and nobody cared.

    • Fareema C.

      Date: 10/28/2022

      I purchased a truck bed cover but had to return it due to it not being compatible. What I didnt know was that I had to pay for the return shipping fee which was half of the cost of the bed cover I got. This was not disclosed by the seller anywhere on the Amazon website. I called Amazon when I tried to return and advised them that I have to pay for return shipping fee and they advised me they can reimburse the return shipping fee on august 8. I got an email confirmation from the rep I was speak with and she stated I should receive the money back in **** business days. Now more than 2 months later I am still waiting for the refund. Every time I call Amazon they say its escalated to their accounting department for refund but nothing is being refunded. I spoke to 7/8 people saying the same thing every time with no resolution. I am beyond frustrated and disappoint in the service I am receiving. Each rep says it only takes them **** business days to refund but somehow mine is taking over two months. I dont know what else to do at this point. I spent over $400 in return shipping fee. Its not a small amount of money for people to spend in this economy. Shame on Amazon for lying!

    • David T

      Date: 10/27/2022

      This is the 6th package that I have gotten notified was "Your package was left in the mail room.' THERE IS NO MAILROOM- there is an AMazon Hub. It is obvious that the drivers you hire on a temporary or daily basis do not know there is a Hub or can not access it. This is the 8th time I have had to contact amazon because I do not get a package notified as "Your package was left in the mail room." or "left in a secure location. I understand that the program can not deal with this , but I have spoken to numerous Amazon employees (HUMAN) and customer and quality control personnel who can not fix this and have to be enlightened to what a Amazon Hub is. I have lost HUNDREDS of dollars!

    • Brian W.

      Date: 10/27/2022

      Worst business ever! Started a prime membership and was treated like dirt. 2 of my packages were delivered to my neighbors 4 packages half open and untaped. Then I ordered something Amazon sold and Amazon delivers and it did say out of stock but this delivery got pushed back to a later delivery date 3 time's. This tell me the Amazon customer service people are children in mind. Telling me you don't like or terrible delivery service well look at this we can s**** you worse. Needless to say I no longer a prime member and won't shop Amazon ever again.

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