Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Amazon.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.13

    Average of 3,324 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Bonnie W.

      Date: 11/10/2022

      They have the most horrible customer service I have ever experienced. A driver lied and claimed I screamed racist remarks at her. All I claimed was she wasted gas by driving past my house twice. So Amazon has locked my account and stopped all deliveries that I have paid for. I'm a prime member and I have no access to anything from tracking my packages to watching my fire tvs. I think Amazon needs to remember customers come first.

    • demora h

      Date: 11/10/2022

      Very poor customer service, they give you the runaround. I placed 150 orders so far this year. It means nothing to them. Especially when youre returning.The supervisors are very disrespectful to hang up the phone on you. Big they tell you one date and change it three times.I am so dissatisfied and feel like they violated my rights

    • Debra B.

      Date: 11/10/2022

      DO NOT BUY AMAZON GIFT CARDS I BOUGHT A ****** GIFT CARD THAT WAS STOLEN FROM ME. AMAZON KNOWS WHO REDEEMED IT AND REFUSES TO REFUND MY MONEY OR PROSECUTE THE THIEF. THEY PROTECT THE THIEVES AND S**** THE CUSTOMERS!

    • Abdullah N

      Date: 11/10/2022

      Amazon seller here. Got my account suspended, appealed, still suspended, appealed again through ID verification interview and still rejected my appeal. Amazon needs to understand theyre holding my funds and wont release them causing me hardship because I have to pay off my credit cards that I used to sell on Amazon. Them keep rejecting my appeals only adds difficulty for me paying back my bills that were used to fund my Amazon store. Not happy with Amazon or how they handled this situation. 0/5 stars if I could.

    • Erika C

      Date: 11/10/2022

      I ordered Halloween costume items and received only half of my order. My other half was stolen off the porch and I have video of it happening literally after **** delivered it (threw it over the porch). I contacted Amazon and they denied me any replacement or refund. Then threatened to suspend my account for reporting packages not arriving. I filed a police report and called back, was still denied a refund. I asked for a supervisor and was rudely ignored and hung up on. If Amazon used their own delivery service instead of **** maybe packages wouldnt get stolen so often. It is ridiculous that Amazon is basically telling me to chop up a loss on my money I spent on they website. Its unfair and poor customer service. I no longer will be paying for Amazon prime to be treated this way and Ive been paying for years consecutively.

    • Rochelle P

      Date: 11/10/2022

      Unbelievable. Three of my items were returned, Amazon now has their product and my money, and here we are 2+ weeks later with still no refund. **************** lied about not even seeing my order and also disconnected the chat after an "acting" supervisor left me in the chat for well over 5 mins. (I had time). After asking for a manager to contact me, and multiple declines, he connected me to another "acting" supervisor named ******** who decided to just close the chat without assisting in any way. Amazon has been holding onto $300+ since the end of October. They declined pulling a call from a previous representative who verbally confirmed my order and refund status - which the supervisor basically said they had no record of it. Amazon.com can kindly cancel my account. I have no problem ordering my items from ***** World moving forward. Such poor customer service every time I call for assistance.

    • Patrick O

      Date: 11/08/2022

      I try not to buy from Amazon. They make many errors by shipping the wrong items. How ever this complaint refers to Prime Membership. I just placed an order and refused Free 30 day Prime membership. I checked the Free shipping as my order was over $35.00. As I went from page to page the shipping method would mysteriously change. Some times to Prime. I checked the finished order and did not use Prime. My e-mail confirmation thanked me for joining Prime. I tried to cancel that one Item prime membership, but wound up cancelling the whole order. I was then notified that my Prime membership would last for 29 days ending December 8, 2022.

    • Dazzle

      Date: 11/08/2022

      I have ordered which is missing, so according to amazon customer service which is really rude and dont know how to handle complains i need to file for a police report for $160.00 lost package which is they dont have proof that it was delivered usually they took a picture of the delivered package as a proof and i have ring camera so i know that its not delivered and no one steal the package. Ive been prime member for 8 years but they dont have any considerations. So i will not terminate my membership with them coz they're too much

    • Dric I.

      Date: 11/08/2022

      I ordered a product to go with there smart home devices in July 2022. It was used and missing pieces. I started a return and got confirmation they received it and would send replacement. I have since gotten email saying they will notify me when it was available. Now November it still hasnt shipped. I did a live chat where I was told it wasnt available right now. I said in your site it says I can have it by Wednesday. Then she says they havent received my return. I read her from my account the date they have they did. I asked for a call from a supervisor. Got a call this lady says she refund and I can reorder. I tell her not to refund. The price has increased. I just want my replacement. Then she tells me she isnt a supervisor and I ask her why my order disappeared from my account. She says she cant answer that bc she is transferring me. Then hangs up on me. I call back and go through two more people and still do not have my product. When I joined Amazon they had two day for prime. Not three month! ************* has really been sliding. You call this customer service! Horrible

    • Shannon S

      Date: 11/07/2022

      Been a prime member for years but the customer service just gets worse and worse! Drivers can mark your package delivered, in safe place and not delivered it at all. No photo provided of this safe place! Then tell you over nothing we can do says delivered *** pretty much call you a liar! They charge more than the actual merchant but I still bought from Amazon to receive it sooner and it's not here! Was told nothing they can do they resend but it won't be here until Wednesday! AWFUL CUSTOMER SERVICE!!

    Amazon.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.