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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    Customer Review Ratings

    1.13

    Average of 3,383 Customer Reviews

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    Review Details

    • Ron W

      Date: 10/06/2023

      Amazon is RUDE I asked too speak to a supervisor and I got called a mother f***** never got the order placed I feel like I should get the item free because of the abuse I received

    • Isaam I

      Date: 10/06/2023

      Terrible customer service... Estimated delivery was completely wrong (by a couple of weeks) and when I spoke to a customer service manager (Gio terrible representation) they we're completely useless and condescending! Don't buy from Amazon if you need something on a certain date!!

    • Robert W

      Date: 10/06/2023

      One star only because there are NO zero stars. I ordered a **** vacuum with a discount. Then found out this vacuum was defective and wanted to simply exchange it. Amazon would not exchange for the same price. They refused to give me my discount. ****'s GREED

    • Gio L

      Date: 10/06/2023

      Amazon one;******* about their profits and continually screws the sellers investing their life blood of time and savings into selling FBA. We repeatedly got BS excuses from Amazon seller support and they changes their policies daily to evade protecting their sellers interest. We repeatedly had customers use and return our products often 6-weeks later (past the prime 30-day returns window), and amazon would immediately refund them in full, while taking amazons blood money from ** on products that didn't even sell, nor profit us 1 cent! AFTER 1000's OF HOURS OF ** ON THE ***** WIT&H THEM, THE ***** ARE "AMAZON IS IN THE BUSINESS OF S******* THEIR SELLERS AND TRULY DON'T CARE!! My family has decided to Boycott buying or selling on amazon because they are THIEVES!!!!

    • DANNY K

      Date: 10/06/2023

      Can't resume working for flex because I can't change the region unless I do 1 delivery! Or use another email! I can't sign up with another email cause I do t have another phone number to use. What's the big deal with changing my region so I can work for amazon

    • Linda K W

      Date: 10/06/2023

      I wish I could give 0 stars!!!!I purchased a smartwatch, 6 months later it 100% quit working. Amazon has a 30 day return policy? WTF? 30 days?!? Now at 6 months, this expensive POS smartwatch 100% quit working...and ******** won't help AT ALL???? They claim, even they can't contact the seller? Again WTF? they are still selling items from this seller. Why can't they contact the seller?!? Sounds very illegal to me. So amazshit is selling items with no warranty? 30 days? And no contact for seller? I will be contacting anyone I can to figure out this illegal activity!!!!!!!!!!!! I have completely deleted everything off ********. I'm done with their ******** will be sure to tell everyone what kind of BS I'm dealing with for a smartwatch!

    • Andrew Q

      Date: 10/06/2023

      Company has lost two out of three of my orders within a two week period. Not even around the holidays so I'm not sure why. But now they won't even refund me. My only option is to reorder the product and wait almost a week instead of the original two day order. They can certainly take my money for a prime membership without a problem. Safe to say I will not be renewing and have only been buying direct from companies. This company is an absolute joke. I wish I could leave a zero star review.

    • Chad E

      Date: 10/05/2023

      Do NOT purchase anything from Amazon through a third party seller. They cannot help you with non received packages nor will give you a refund

    • Booby T

      Date: 10/05/2023

      They have went downhill. They are now garbage. Constantly losing packages. If you want a refund for a package lost you have to waste at least 1hr of your time to communicate with an automated system or someone that doesn't know English. Then they will only give you the refund, no compensation for lost time or inconvenience They have caused. There is no excuse for this anymore. They even go as low as to create a shipping label so they can charge you but don't even ship it. I was a prime member for over 7 years. They raised prices and you get worse service now. This company need to shut down and quit stealing from people.

    • Dane D

      Date: 10/05/2023

      I am an author who published through Amazon's Kindle direct publishing company (KDP). After 6 years, and 5 books being published through them, without warning they terminated my account. The email stated I had multiple Amazon accounts which they said was a violation to their terms of service. The email I received was very vague and uninformative. So I did what anyone would do, I contacted customer support. During this process, I found out that they only offer email support through KDP. After emailing back and forth multiple times, and getting no help on reactivating my account, I decided to call Amazon retail customer support. **********************'s retail customer support was everything but helpful. They claimed there was nothing they could do, even though they could see all of my emails back and forth to KDP. Upon farther investigation of KDP I have found this has happened to many different authors. And to top it all off, they stated they will keep all of my outstanding royalties, which I believe is stealing! I am absolutely discussed with this company and sickened by the way they are choosing to do business.

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