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Business Profile

Ecommerce

Amazon.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    Customer Review Ratings

    1.13

    Average of 4,675 Customer Reviews

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    Review Details

    • Randy W

      Date: 06/02/2024

      Amazon frequently screws up orders. The send order that are incorrect. They send orders that are damaged. They tell you an order might be lost and when you ask for a replacement they say they are sending a refund. The post inaccurate item descriptions. Amazon.com is unreliable.

    • Rejimon M

      Date: 06/01/2024

      Made an order for a popular item. They offered me a repeated order. Promised on time. Never received. Really disappointed.

    • Stacey L

      Date: 06/01/2024

      I have prime, so when I purchase something, I expect it to get to me. I understand people make mistakes but on my last 6 orders 5 didn't make it to me and I am now jumping through hoops to get my money back. The last one said they hand delivered to me, but obviously did not. This is so ridiculous, that a company this big cannot get the packages to the correct apartment complex.

    • wendi N

      Date: 06/01/2024

      My package did not arrive I contacted Amazon no one contact me

    • Sharon H

      Date: 06/01/2024

      Amazon Prime has been taking unauthorized payments from my account for more than 3 months. I cancelled a trial subscription within the time allowed but they continued charging me. I had to block them from making any further charges.

    • CRAIG M

      Date: 05/31/2024

      Amazon can not be trusted with your credit card on file. They have sneaky ways of unauthorized charges like signing you up for Amazon prime without consent which they did once to me. However this evening I found a charge on my credit card for Amazon Kids Plus for $7.99 which I never signed up for. I do not have kids in the house , my kids are grown and out of the house!!!. I would cancel my account but then I would lose the protection plan on things I have purchased through them. I have removed all of my payment methods and will never order from them again.

    • Debby T

      Date: 05/31/2024

      Amazon is adding returns to gift cards after specifying the return be made tibthe original payment which is via credit card. This allows them to accrue interest on the credit card due items returned if not paid in full

    • Thomas B

      Date: 05/31/2024

      While watching Amazon Prime Video, if you pause the show, there is a popup that comes up and will sign you up for $2.99/mo fee for ad free, this is a one click button and it is the same button that you would push to resume the show. Crazy predatory practice, if i could give 0 stars I would.

    • Steven D

      Date: 05/30/2024

      Ordering is easy. Thats where my satisfaction ended. My large order was broken into several shipments, which is OK but two trucks never showed up. Waited hours to only get an email saying its rescheduled to come in another two days. I paid for a commercial truck to move the items. Im stuck losing hundreds of dollars and my business wont open on time. The insult follows with they can offer me $5 for the inconvenience.

    • Russell M.

      Date: 05/30/2024

      Amazon's business model is based upon : "for every customer lost, 5 new ones appear" so they have implemented customer service based upon denials and obfuscation. They provide no direct resolution access, just a protracted process that frustrates attempts to obtain refunds that were denied as their system may not post receipt of a return on their part.. so they erroneously re-bill one's payment vehicle (debit or credit card) and provide no refund by correcting their data records of the subject order. Buyer beware is an accurate criticism as a customer.

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