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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    Customer Review Ratings

    1.13

    Average of 3,324 Customer Reviews

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    Review Details

    • Kelesia F

      Date: 07/09/2025

      I made a purchase through Amazon.com. My package got stolen ( has nothing to do with Amazon) i contacted amazon with the situation stating that my package was robbed from me, the customer service *** stated that she will send me a ***lacement. She also stated that the item would be to me by 12pm. 12pm came and gone still no package. I called at 12:30pm and the new customer service *** and let her know i had to be on the road no later than 1:20 due to me having to fly out for a funeral n(needed item in package for funeral) she stated that she called the delivery department and they called the driver the driver stated that they are 4 stops away. It is now 1:45 still no package. Im on the phone with amazon once again and now they are telling me by 8pm. This is crazy. What happened to the honest customer service? I will not shop with ********************** again

    • Carri S

      Date: 07/08/2025

      I call the number on my amazon prime card to tell them that I was dealing with fraud and I was going to my bank to close out my account at the bank and that my payment would be a few days late. I go to make my payment and they closed out my card. I called and the *** was awful she did not care what I had to say and would not open my card. I pay all my bills on time and even early. I called and their *** took no notes. No calls and no letters in the mail as they stated and they would not send me the proof. Never again will I deal with them.

    • Haleigh S

      Date: 07/08/2025

      Ordered a $250 tv stand and it arrived with both main pieces snapped in half. I called customer support and they said it was a third party company and that Amazon cannot help with my refund so they notified the seller. Seller was supposed to reach out within 48 hours and never did so now Im out over $200 with no replacement or refund. Amazon shouldnt be partnering with people if they cant provide quality product but ALSO it was delivered by Amazon so how are you not responsible for the damages caused in transit? Disappointing and unprofessional.

    • Harold J

      Date: 07/08/2025

      HORRIBLE CUSTOMER SERVICE! I had bought an item in the beginning of June and malfunctioned after the second use. I had tried to do a return on three separate occasions within the 30-day time frame and every time I got zero response. Now I'm currently stuck with a $600 paper weight because Amazon refused to look at one of my three claims within 3 weeks and the protection package they offer says to file a claim with Amazon.

    • Kim V

      Date: 07/08/2025

      I order 3 dresses from them. I have returned 2 of them with confirmation of them receiving it and the other was lost in transit on the way to me. I am out $300 and they won't refund my money! I have been trying for over 2 weeks now and still nothing! I just want my money back! I am getting married in less than a month and now out $300 that I really could use!

    • Carol C

      Date: 07/06/2025

      My Amazon Prime Video app has not been functioning for 3 days. During my first call to their *********************** the agent used abusive language to me. It was shocking. During my 2nd call, the agent said there was nothing they could do. I could barely understand the agent. there was a language problem and she finally told me there was nothing they could do. This is regarding streaming video. I've had a horrible customer experience, still paying for a service that I am not receiving.

    • MICHAEL B

      Date: 07/06/2025

      I ordered an item on the website. They extended the original delivery date. After looking and seeing it hadn't been shipped, I attempted to cancel the order. I actually was going to order another ( portable air conditioner) that wasn't set to arrive in nearly 2 weeks) but for no reason given my cancellation was refused. This is not some $20 item, but a $200 air conditioner. This is what happens when monopoly laws are not enforced.

    • Elaine C

      Date: 07/05/2025

      I was charged $20 on a return for Amazon by USP. Amazon never said anything about a charge!. I have been a member since the beginning of Amazon and this action without notice from them is unexplainable. I am requesting a full refund of $20
      Thank you,
      Elaine Cronin

    • Paul P

      Date: 07/05/2025

      Cancel my order even though the item said in stock when I placed the order

    • Anony M

      Date: 07/05/2025

      Prime member, paid extra for rapid delivery before a trip. At time of order, was promised delivery between 5pm and 10pm same day. At 8:30pm, Amazon emailed me that it won't be delivered as promised, but should be delivered by 8am tomorrow. What if I had to catch a flight before then? No way to reach customer service anymore, only follow a fixed path through a hierarchy of question/answers, and an AI chatbot that offers platitudes (we're sorry, but ... nothing). After many attempts, finally got an automated response that I won't be eligible for a refund as long as it's delivered by 12pm the next day. So, buyer beware: that's what Amazon's "promised" delivery window actually means now.

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