Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Amazon.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    Customer Review Ratings

    1.13

    Average of 4,675 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jerry D

      Date: 07/30/2025

      I don't understand why I order something and Everytime they cancelled it I'm not important enough for them to sell me something and don't know I call no help and get hanged up on

    • Ron C

      Date: 07/30/2025

      Amazon is to be warned against, they very well might steal your money. They have a history of taking payments then not delivering the products. This is what happened to me, I paid for an item and Amazon did not come to my assistance when I never received the paid for item. Thats not all they did, I had a gift certificate that they will not allow to be used for a purchase. They admit they have no valid reason just justify this theft by saying its a system issue that can not be overridden. Bottom line Amazon an and might steal your money, and offer no equitable solution to their criminal actions.

    • Akayla D

      Date: 07/29/2025

      I returned items that they receive right away n are never refunded I speak with customer service they dont help and dont know anything. Dont care and disconnect calls. Im removing my membership and will never use Amazon services or prime again. Their employees are nasty and careless. This company needs to be more selective of who they hire and start monitoring workers better they are tearing down the company. ******* + services are 1000xs better,

    • Tyler S

      Date: 07/29/2025

      Used and Damaged Laptop Sold as New, and Difficult Return Process I ordered a new HP laptop sold and shipped directly by Amazon. What I received was clearly not new: it arrived over a week late (3-4 weeks total), in plain packaging without the original HP box or charger, and showed visible signs of use, including scratches, dirt, and damage. It appeared to be a returned item that had been repackaged and resold as new.Unfortunately, the return process was equally disappointing. Despite this being a misrepresented product, Amazon initially refused to provide a proper prepaid return label and wanted me to pay for return shipping and then seek reimbursement, with conflicting info about a possible unreasonable cap of $4. I had to escalate the issue multiple times just to avoid paying return shipping myself. When I finally received a label, it was rejected by the ********* due to lithium battery restrictions that apply to laptop returns from ******, something Amazon should account for in their process.After several weeks and repeated follow-ups, I was eventually refunded, but the experience was unnecessarily difficult and time-consuming. Ive been a loyal Amazon customer and ********************** Member for years, spending thousands annually, but this situation has made me hesitant to purchase high-value items like electronics from Amazon in the future. The level of customer service I encountered fell well below expectations.

    • Martha C

      Date: 07/29/2025

      I ordered a dash cam for my ****** and they sent the wrong one. I returned it within the week. I was told I would have my refund by 7-29. I looked it up today and now it is saying not until Aug. I am very upset by the change in dates. I do not feel that it should take that long to get my money back when they now have the item returned as of 7-21. This is the first time I've ever actually returned anything mainly due to the amount of money involved. I usually just forget that I can not use it and do not return anything. Now, I am deciding that I should no longer shop through Amazon if they can't even give me the correct date of my refund. I feel like this is totally uncalled for......no excuse for not refunding me my money when they already have the package returned to them.

    • Alexis p

      Date: 07/28/2025

      paying for Prime is pointless,!!!7 out of 10 next day deliveries dont happen. Refunds get lost

    • Pedro N

      Date: 07/28/2025

      Its truly disappointing to see a company like Amazononce renowned for its exceptional customer servicefall to such a low standard. Its especially disheartening when a customer concern is brushed aside and a cancellation is accepted without any meaningful attempt to resolve the issue or preserve customer satisfaction. Sadly, this kind of complacency is often what causes even the greatest companies to fade over time. Unfortunately, it seems Amazon is now headed down that path.

    • Ashley R

      Date: 07/28/2025

      I bought a refurbished phone from amazon and ever since I got it its been a nightmare. The physical sim never worked. The esim worked temporarily. I thought it was my service the entire time but I've put my sim in other phones and it was never my service. I was sold a faulty phone from the jump! It's past the return window and I've gotten no assistance for all this nonsense! I bought the phone from seller Business Name: ************ Business Address:*************************************************************************** I Want a FULL refund. The phone is UNUSABLE AND IT NEVER WORKED PROPERLY!

    • Kamicka J

      Date: 07/28/2025

      Their packages never come on time and they never let you get your money back

    • Adrian B

      Date: 07/27/2025

      In the past few months Amazon has consistently failed to honor their posted delivery dates. Very disappointed with their misleading practices theyve resorted to in order to bust their sales. Three out of three orders they missed the **** and would not allow me to cancel the orders after they missed the delivery date and the items havent even shipped yet. Amazon is slowly turning into Temu

    Amazon.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.