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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 122 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon.com

      P.O. Box 0823-03411 Atlanta, GA 30310

    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

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    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

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    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    Customer Review Ratings

    1.13

    Average of 4,724 Customer Reviews

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    Review Details

    • William L

      Date: 06/19/2025

      The order was placed on 06/14 during a sale and was marked for next-day delivery. My gift card was charged immediately, but the item was never shipped. Three days later, I placed a second order for the same item bur REGULAR price, and it was shipped the very next day.I was under the impression that businesses are not supposed to charge customers until the item is shipped. Why did Amazon charge my gift card without fulfilling the orderespecially when they still had inventory to fulfill orders at the regular price?

    • John F

      Date: 06/19/2025

      Yesterday 6/18/25 my delivery was 1 day late despite being an Amazon prime member today a delivery was made and they left out in the end of porch have picture and didn't knock. This is always happening not happy at all.

    • Dorothy A

      Date: 06/19/2025

      I purchased several books this year (over $100 worth in fact) using a valid gift card issued by Amazon that was given to me as a birthday gift. One book was so good I wanted to leave a favorable review. However, Amazon indicated because I had not used a "credit card" or a "debit card" I was not qualified to participate in its review process. Essentially, Amazon censored my review and displayed an absolute disdain for my customer feedback simply because the book I wanted to review was a gift to me from a member of my family. I tried to contact Amazon about the problem, but its mechanized customer service process simply looped without furnishing a meaningful response.

    • Ed An M

      Date: 06/19/2025

      Make This The 4th Alert, We Want To Class Action Lawsuit For Allowed ***** Group: (kindle passion dot com) To Harass "A Member", Giving Out Private Information Plus And Had Broke International (Law) As *** Trafficking Related.

    • MICHAEL M

      Date: 06/18/2025

      Amazon is an enormous globe spanning Monopoly. They don't have to care about customers. They can afford to lose customers. They can afford to cheat customers. They don't need to spend very much money on customer service they just have to make a token effort. I can no longer rely on Amazon.

    • Paul T

      Date: 06/18/2025

      Refused to refund of $650 tv despite overwhelming proof of return, on their own website no less! Basically, Amazon.com, stole from me! ******! ************** **** also rude and highly incompetent.

    • Charles K

      Date: 06/18/2025

      Amazon *****. They hire delivery drivers that steal packages, can't deliver to the right address. You try and call Amazon to try and solve the problem and they give you the run around. You can't file a complaint. **************** *****. I know they make millions. But they really don't take care of the Customer.

    • Stephen K

      Date: 06/17/2025

      I've been a Prime member since at least 2015. I only order things every now and then but I do watch Prime video on occasion. I'll be discontinuing amazon prime at the end of this billing cycle for far too many reasons. I thought it was something for them to charge an extra $36 a year for "ad free" on top of the $140 a year membership for prime. That doesn't even compare to their audacity in placing ads everywhere anyway. I'm not some poor confused soul that doesn't realize it's some other service they deal with nor am I talking about the shorter skippable ads they show for their own movies and shows. I am referring to full-length unskippable ads while I'm trying to watch movies or shows I purchased or prime marked movies/shows. It's unreal that they want to charge extra, then not even hold true to their word. The standard for everything has dropped to an all-time low.We all know two day shipping for many of us actually means "You'll get it when you get it." I could rant about Amazon for hours but I won't. I'm tired of being overcharged so much for... what? Disservice?

    • Michael B

      Date: 06/17/2025

      I have ordered products from Amazon and never received them I talked to customer service and they were extremely rude

    • Aimee W

      Date: 06/17/2025

      The customer service here is beyond horrible! If you can't employ American's to give support to American's just shut the whole thing down, because 9 times out of 10 these foreigners you hire don't understand a dang thing! I have talked to 5 different people in 3 days and not ONE helped me and two of them just mysteriously left the chat and put yet another foreigner on.

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