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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 122 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon.com

      P.O. Box 0823-03411 Atlanta, GA 30310

    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

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    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

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    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    Customer Review Ratings

    1.13

    Average of 4,718 Customer Reviews

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    Review Details

    • Aimee W

      Date: 06/17/2025

      The customer service here is beyond horrible! If you can't employ American's to give support to American's just shut the whole thing down, because 9 times out of 10 these foreigners you hire don't understand a dang thing! I have talked to 5 different people in 3 days and not ONE helped me and two of them just mysteriously left the chat and put yet another foreigner on.

    • Bailey V

      Date: 06/17/2025

      Prime is a rip off. You order items that should be received sooner because of the monthly membership you pay for prime and don't receive your order on time.

    • Brenda C

      Date: 06/16/2025

      I pay to be a Prime member but I am constantly not getting packages by dates promised. Why pay extra when they don't honor their promises. It's basically like stealing your money.

    • Albert D

      Date: 06/16/2025

      This going back to August ******. I returned a item, shark robot vacuum that broke after a few weeks of use. I dropped the item off at my local *** store and I guess they didn't scan the label correctly. I misplaced the ticket as I have never been in this situation before. Amazon strung me along for month saying they cant refund until October, then November and so on. More or less saying I never dropped they package off and/or they were hoping it would just show up? Til this day they refuse to take any action and it very frustrating. I have a email to *** on the day i dropped it of me forwarding the shipping label, now since the strung me along so long the label is no longer active, but I wish it was possible to see the store cameras at the time I emailed as you will clearly see me dropping off the package and leaving. It is truly unbelievable this was the reaction from Amazon. Company worth however many trillions wants to keep my $400 some dollars.

    • Wendy G

      Date: 06/16/2025

      I had moved and needed items for my new place. I made a large order from Amazon. Feb 12 I got a message and a photo saying my things were delivered. The photo isn't of my porch. I contacted them immediately. I was told I had to wait 24 hours to file a complaint of not getting a delivery. They said someone else in the home could have gotten it. A neighbor could have picked it up. I live alone in an apartment all our porches and front doors are identical except that our addresses are on our doors are obviously going to be different. I told Amazon I can prove it isn't my home it was delivered to if I can send them a photo of my door. My door has no windows like the one in their picture. My address is in large numbers on my door. They won't let me send a photo. They told me I need to file a police report to get a refund. I talked with the police. They won't give me a report because there is no crime! I have told this to Amazon and they are not offering a solution.

    • Christina C

      Date: 06/15/2025

      Amazon charges full price for "Prime"; however, 90% of order deliveries are delayed. Tired of ordering next day items (and, in some cases, PAYING for fast shipping) just for the order to be delayed by up to a week, and without reimbursement for fast shipping. It is FRAUD!

    • Daniele K

      Date: 06/15/2025

      first off i have been shopping with amazon for yrs. since covid this company has become horrible. today I've had enough. i called amazon today and was on hold 3 different times ok fine, but i have been calling on this same problem since May 8th and they always say ok i will refund u and fix the issue. well today i get an email saying i will be charged for the item i already sent back. no mam what happened was i ordered 2 Hepa filters and the wrong one was scanned so i said the refund u gave me was less than the actual refund u owe me so call it even just don't charge me again. I get hung up on. Ugg so problem is still not fixed. oh, and i get 3 more emails saying i already got a refund but i need to send products back r i will be charged now these or from march. I said you'll don't give refunds unless u get a notice from *** saying item was dropped off and my *** opens box and checks to make sure the item is in there so n funny business, amazon u need to do ********* fixing to cancel u altogether.

    • George P

      Date: 06/14/2025

      Amazon can't seem to get they're act together , they can't deliver more than 3 or 4 delivers in a row , and then all heck breaks lose , they're customer service people are total idiots and liers , I've had nothing but trouble the last two years and am fed-up with the getting jerked around , Amazon needs to be investigated. No longer a customer , PERIOD .

    • Amber G

      Date: 06/14/2025

      Have been waiting almost a month for Amazon to pick up a return since I cannot do it myself (over 150lbs) they have made a pick up date 3 separate times and have failed, every time, to even make it to my door to pick up the product. When the pick up date is pushed back, its 11 days in between. I called CS to see if an earlier pick-up date was available and the *** told me yes. Well the new pick-up date wasn't reflecting in the app so I called and low and behold, they are not able to make it on the new pick-up date. This has been going on since May 19th.

    • Angela E

      Date: 06/14/2025

      I placed an order that was never delivered and was still charged. I placed a ***lacement order only to have it charged to the wrong payment method due to the 1st order never delivered still being charged. 1st ******** service *** told me in a chat the original order would be refunded and the 2nd order charge reversed and charged to the correct card. This reversal never happened and I was then told they could only reverse the charge if I returned the item and reordered it. Had I not seen both charges on 2 different cards Amazon would have robbed me.

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