Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,516 total complaints in the last 3 years.
21,689 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is accusing me of something I didn't do. My account was blocked on January 17th, 2022 for code of conduct violations. I admitted the infringement because I added merchandise without permission from the rights holders. But I didn't even know it was needed. I bought the products from official distributors and provided them with receipts for the products. But this is not enough for them, they believe that I took possession of the listings and changed the information there. But there is no proof of that. I do not recognize this violation. I couldn't even do that, because I didn't create the listings. Only the creator can make changes. My mistake was only that I added these improperly created listings to my inventory. I am asking for your help in dealing with this situation. They require changes to these listings, but they are fine now. They have been fixed. I ask for reinstatement of my account release my pending balance of $66,755
Business Response
Date: 07/20/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy.

The seller can write to us at [email protected] to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance

Customer Answer
Date: 07/20/2022

Complaint: 17582166

I am rejecting this response because:
I have tried to appeal for my funds and I am only getting a weird response saying:
The funds in your account will not be disbursed to you. This is a final decision made after reviewing the information you provided.

I don't know what kind of activity Amazon thinks I was engaged in as they will not share any information, but the funds on the account are mine and I don't think it's legal to hold them, do not reinstate the account but release the funds that belong
to me, I have debts with suppliers that I bought goods from and I can't afford to pay them because you will not release my funds even if it has been over 6 months now.

Please reconsider, I am looking forward getting my funds released to my bank account on file.

Sincerely,

Edit Shani
Business Response
Date: 07/28/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-06-02.

Regards,
Amazon
Business Response
Date: 08/17/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-06-02.
Customer Answer
Date: 08/23/2022

Complaint: 17582166

I am rejecting this response because:
I can understand if I am no longer allowed to sell on Amazon.com - it's their decision, all I am interested in is my funds inside the account.

Sincerely,

Edit Shani
Business Response
Date: 08/30/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 06/02/2022.

Yours Sincerely
Amazon.com
Business Response
Date: 09/15/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 06/02/2022.

Business Response
Date: 09/26/2022
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Amazon
Initial Complaint
Date:07/18/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have never been an Amazon Fresh customer. However, I am unable to be removed from Amazon fresh's solicitation lists because they do not provide any way to request to be removed. The soliciations that I receive from Amazon Fresh do not list any web site or number to call to request to be removed from their solicitations. Amazon Fresh's web site does not post any phone number, email or web page to request to be removed from solicitation. And on July 15th I even stopped in at the local Amazon Fresh store where I was told by an Amazon Fresh customer service manager, *****, that they do not accept requests to be removed from their solicitation lists. ***** informed me that this was a task that my local post office handles. Amazon Fresh does not provide any way to accept 'Do Not Solicit' requests from their residents.
Business Response
Date: 07/20/2022
Hello ****************,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue you're having with Amazon fresh.

However, I was unable to locate an account with the email ID you've provided. We can take action only when the request comes from the email ID associated with the Amazon account. We request you to write us back from the email ID associated with your Amazon account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 07/29/2022

Complaint: 17582015

I am rejecting this response because:

They did not offer any resolution to my complaint.

Abhishek - I am not getting emails. I am getting soliticitations by mailers through the ************* *************** not through the internet. This was made very clear in my complaint. You are intentionally avoiding this complaint.
This is a simple 'Do Not Solicit' request for sending me ANY solicitation. ALL contact delivery lists should have my personal home address removed. This has NOTHING to do with my email.

Sincerely,

***************************
Business Response
Date: 08/17/2022
Hello ******,

As requested in my previous correspondence to you on August 4, 2022,

could you please write us back with the address to which you're receiving these mailers and a screen shot of the mailers.

Once we receive this information, we'll escalate this to our Amazon fresh team for further investigation.

We apologize if this additional step is causing any inconvenience.

We look forward to seeing you soon.

Regards,

Abhishek
Amazon.com
http://www.amazon.com

Customer Answer
Date: 08/25/2022

Complaint: 17582015

I am rejecting this response because:
I have already provided Amazon with their request in an email that I sent to them on August 5th, one day after they first made their request for this information.

I am getting tired of providing Amazon with the same information again and again and again.

The information that they have requested --- for a second time --- was provided to Amazon in my August 5th reply email. If they would actually read this August 5th reply email from me they will see the following statement:

" On July 15th I stopped at my local Amazon Fresh store and gave all my Amazon Fresh mailers in person to an Amazon Fresh customer service manager named *********** You will be able to reach ***** by contacting that Amazon Fresh store. She is located at 4211 ************, ********, ** "

I have hand delivered all of these junk mailers to the Amazon Fresh customer service manager. I do not have these junk mailers. I cannot provide Amazon with any screen shots of these junk mailers. These junk mailers are located at the ******** Amazon Fresh store. They do contain my mailing address.

Sincerely,

***************************
Business Response
Date: 10/11/2022
Hello ******,

Firstly, let me apologize for the delayed response.

We've escalated this to our Amazon fresh store marketing & promotions team and they're looking into this.

We're unable to provide an exact estimate at this moment. However, you'll not receive such promotions in future.

In case, if you receive any such promotions in future, please reply to this email and attach the images of the mailers along with the shipping labels if any.

We hope to see you soon.

Best regards,
********
Thank you.
Amazon.com

Customer Answer
Date: 10/12/2022

Complaint: 17582015

I am rejecting this response because:
There was NO resolution offered. Nothing has changed.
There wasn't even an apology offered for all the work it has taken me to keep asking for these soliicitations to stop. This shows how poorly trained Amazons' customer service representatives are.
Any other reliable business would have solved this simple request months ago.

Sincerely,

***************************
Initial Complaint
Date:07/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jul 12, 2022, I attempted to make a purchase on my Amazon account using a gift card ($100) I was gifted at Christmas 2021. This gift card was brand new- never been used. I even had to peel off the sticker to reveal the claim code. When I was checking out, I entered my claim code to use my gift card. I received an error saying my gift card was 'revoked'. I'm not sure why as this was the first time I have attempted to use it. I called Amazon and was told they had to submit a claim to the gift card department and that I should receive an email resolving the issue in ***** hours. That email never came. I called again on Jul 14, 2022. The gentleman I spoke to this time seemed to know a little more about my situation but did state another claim would need to be submitted to the gift card department. He also stated this would be resolved within 24 hours- actually assured me it would, and said he would be able to request an additional $50 to compensate for the trouble, as I requested. It is now Jul 18, 2022, almost a week after my initial request and nothing has been resolved. I called Amazon again today and spoke to Gabby, the "supervisor of retail". She told me she can see the gift card is 'locked' and can see the amazon account the gift card was purchased under but all she can do is submit another claim to the gift card department. I told her just forget the gift card issue, just credit my account or issue another gift card in the amount of the original card- $100. She stated she couldn't do either (even though she is the 'supervisor of retail'). So I said "great, then transfer me to the gift card department so I can speak to someone who may actually know what's going on". She then stated they don't have a phone line for me to be transferred to. This whole issue is absolutely ridiculous. I would like to be credited the $100 to be able to use my brand new gift card.
Business Response
Date: 07/20/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Unfortunately I'm unable to locate your amazon account.

Upon searching with this email address I didn't find any amazon account under it. We request you to write to us from the email address which is registered in your amazon account using the exact same subject line.

Rest assured, once we hear from the correct account we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 07/26/2022

Complaint: 17581943

I am rejecting this response because: I have responded from the email on the Amazon account. The response from Amazon was that they couldn't help me at all. I am attaching the email to this response.

"Hello,

I've reviewed your reply. Thank you for contacting us from the correct email address.

I've reviewed your previous communication with us and located the gift card that you've mentioned.

The gift card has been revoked. We will not be able to take any action in this matter. We request you to contact the gift card purchaser in this matter.

Gift card purchaser can contact us for assistance.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com"

Sincerely,

*******************************
Business Response
Date: 08/05/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your previous communication with us and located the gift card that you've mentioned.

The gift card has been revoked. We will not be able to take any action in this matter. We request you to contact the gift card purchaser in this matter.

Gift card purchaser can contact us for further assistance.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/10/2022

Complaint: 17581943

I am rejecting this response because the issue has not been resolved nor has there been any attempt to resolve the issue. A credit can be issued to my account in the amount of the gift card. Another gift card can be issued to me on my account. There is absolutely no reason this gift card should have been 'revoked' and not work anymore, as this is the first time we have tried to use it. I am utterly disgusted at the lack of attentiveness to this situation by Amazon and the lack of help being provided by the company.

Sincerely,

*******************************
Initial Complaint
Date:07/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent an item back to Amazon and still have not received my refund. The ***** # ***-5105906-0917810
Business Response
Date: 07/29/2022
Hello ****************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

We're happy to look into this for you. We'll need some basic information to get started.

Please reply to this email with your responses to the questions below in English or Spanish from the email address associated with the Amazon account that you used to place this order.

You can send your responses directly in an email or through an attachment such as a PDF or JPG file.

Send one set of responses for each package you received from Amazon containing an item that you returned but have not yet received a refund. We typically respond in about 1-2 business days.

Please reply with the following completed template to include both the questions and your associated answers:

Incident Report

1. Order number:_______________

2. Today's date. MM/DD/YYYY:_______________

3. Date return item was shipped. MM/DD/YYYY:_______________

4. How did you ship back your return? ************ etc.):_______________

For example: Did you take the package to a drop off location, or did you leave it outside your house for the carrier to collect.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________

6. Have you experienced prior issues with returning items to Amazon?______________.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:07/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a prime member, paid high fees for Amazon prime service, but I did not gain the appropriate service as expected. I requested PlayStation 5 for the purchase, but I never received the invitation email. Instead, I only received a purchase invitation expired email from Amazon.com. Amazon just used the Playstation 5 as a lure for hooking their clients for the memership. What a shame !!
Business Response
Date: 07/20/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any disappointment regarding the purchase of Playstation 5.

On Thursday, July 14, 2022 at 9:36 AM (PDT), you were sent an email with subject "Congrats, you're invited!". To purchase playstation 5 witin 72 hours. As the invitation expired, you received an email on Monday, July 18, 2022.

You may want to check the Spam folder in your email as there is a chance that the email service provider might flag it as spam.

Unfortunately we cannot take any action in this case.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:07/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a $2,922.11 balance with Amazon that Amazon will not let me use:tried Prime, even though that is what the site states.tried purchases: e gift cards, products.tried transferring the balance.tried withdrawing.tried in person at Amazon stores.I would appreciate the $2,922.11 balance being refunded to my financial institution.
Business Response
Date: 07/22/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that there is no gift card balance in the account. Please contact us using the account email address so that we can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 08/03/2022

Complaint: 17581678

I am rejecting this response because:

Hello

Following up

Trying to use balance for Amazon Prime

see attached screen shot problem

Hello

Good morning

1 screen shot can't order because won't ship to american address

2 screen shot balance incorrect
all american addresses

3 screen shot correct balance

On Thu, Jul 28, 2022 at 9:51 PM Amazon.com <[email protected]> wrote:
>
> Hello ******,
>
> I'm sorry for any trouble this has caused.
>
> Please help me with the screenshots of error you are receiving so that we can help you further.
>
> We look forward to see you soon.
>
> Regards,
>
> Praveen M

Hi,

Please transfer my balance from .ca to .com so I may order from .com

On Tue, Aug 2, 2022 at 11:46 PM Amazon.com <[email protected]> wrote:
>
> Hello ******,
>
> At this time on Amazon.ca, we can't ship to some US addresses. You might want to consider placing your order on Amazon.com. You can log in and place an order on Amazon.com using your existing Amazon.ca username and password.
>
> We look forward to see you soon.
>
> Regards,
>
> Praveen M

Customer Answer
Date: 08/05/2022
Hello,

As I wrote last month "I have a $2,922.11 balance with Amazon that Amazon will not let me use: tried Prime, even though that is what the site states; tried purchases: e gift cards, products; tried transferring the balance; tried withdrawing; tried in person at Amazon stores. I would appreciate the $2,922.11 balance being refunded to my financial institution."

******

On Fri, Aug 5, 2022 at 6:30 PM Amazon.com <[email protected]> wrote:
>
> Hello ******,
>
> As of now, customers are unable to pay for Amazon Prime with Gift card balance or Promotional certificate funds.
>
> We look forward to see you soon.
>
> Regards,
>
> Praveen M
> Amazon.com

Business Response
Date: 08/11/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had using the gift card balance on your Amazon.ca account. I understand you also wanted us to transfer the balance to Amazon.com.

Unfortunately we don't have an option to transfer the gift card balance from Amazon.ca to Amazon.com. This applies to all the websites of different countries as they operate independently though they use the same login credentials.

As I already mentioned, Prime cannot be purchased using gift card balance.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com

Customer Answer
Date: 08/12/2022
Amazon could:
(1) refund balance;
credit card, debit, PayPal
(2) unredeem gift cards;
(3) transfer balance to Amazon.com

On Fri, Aug 12, 2022 at 8:12 AM ... <********************> wrote:
Hello,

Good morning

(1) "I realize you're upset" please do not assume my emotions;

(2) If you were familiar with this matter you would know "The only option is to use the balance to place the orders on Amazon.**" is not an option. Since you did not familiarize yourself first, I will repeat in part:

(A) "Sorry, but this item can't be shipped to your selected address. Learn more. You may either change the shipping address or delete the item from your order."

(B) "This item cannot be shipped to your selected delivery location. Please choose a different delivery location."

(C) https://www.amazon.**/b/?ie=UTF8&node=17321486011&ref_=sv_gc_sv_main_9#instructions also not an option

(D) "This Gift Card can only be used to purchase eligible goods and services available on Amazon.**, and cannot be used on Amazon websites in other countries."

(E) "Your gift card balance can't be applied to orders that contain Amazon.com gift cards."

(F) I cannot use my Amazon balance in person at Whole Foods, Amazon Fresh, etc.

(G) Balance can not be used to pay for Prime

(H) I do not have Kindle; this exercise demonstrates (1) me trying every option to use my balance, and (2) the inconsistency in Amazon's policies, notice the .** order and the ************************* delivery address:

Business Response
Date: 09/05/2022
Hello Hello ******,,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I can understand that the gift card balance wasn't allowed for your purchases.

Gift card balance is non refundable. You can use the balance for ordering on Amazon.ca. While I do understand that it has certain restrictions mentioned in the link below, you can order other items sold on the website:

https://www.amazon.ca/gp/help/customer/display.html?nodeId=****************

More information on gift card usage : https://www.amazon.ca/gp/help/customer/display.html?ref_=hp_bc_nav&nodeId=GLQP8385T78LUERA

I realize this is frustrating; however we aren't able to offer any additional insight or action on this matter and any further inquiries regarding this issue won't receive a response.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:07/18/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Amazon several times regarding a charge for Amazon music. I already am an Amazon Prime member and get music free, yet they keep charging me
Business Response
Date: 07/20/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the music charges.

I've checked the account associated with the email address in the complaint and couldn't find any orders or subscription.

Please contact us using your account email address so that we can help you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:07/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i recieved an email from amazon yesterday evening stating my account was on hold due to unusual activity on my amazon account. i contacted them and they then sent me another email today stating i needed to verify ownership of my storecard. I got an amazon store credit card from them last week. It is something they themselves offered me and added to my account for payments but then they turn around and hold my account for using it. They have now requested a billing statement..... how can i send a statement when its a new card and one hasnt even been done. I called the ************** to see if i could get one and they stated there isnt one nor will there be one till Aug 2nd. the lady told me to screenshot my transactions from their web page and send to amazon which I did.. i then called amazon again and my account is still locked. they cancelled all my pending orders and i have yet to get the money refunded to that card or my debit card. All my gift card money on my account was taken away as well. how can they do that. I am so very very a upset and wish i never would have got their credit card. I am home bound due to health reasons and use amazon for most of my shopping needs. I use it to send all my family and friends gifts as well. Now my grandson who is expecting his birthday gift today will not be getting it. This is very very unfair and not how to run a buisness. I average spending at least $100 a day through them and when i get THEIR store credit card they lock my account after using it. Please help so this doesnt happen to someone else.
Business Response
Date: 08/02/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

They've informed us that your account has been reinstated already on July 19, 2022. You account is active and you can place orders in your account.

I hope this information helps. We look forward to seeing you gain soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:07/18/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered nicotine patches. My husband finally expressed a desire to quit smoking. Ordered rush delivery. They lost my package. Had to deal with the chat department. Finally got them much later than expected. Though that was an isolated incident. WRONG!!I ordered cat food. Canned and dry and antacid. Spent a good chunk of time yesterday chatting with useless, inept employees telling me my cat food and antacid never got scanned and the new estimated delivery date is 7/23. You must be kidding?! They gave me credits. I used those to reorder. Two items were ordered rush delivery. One is held up again. Cat food. Guess my cat doesn't need to eat? What is going on with Amazon? I got different answers from chat agents. I called. The *** refused to help without the order number. I was on my phone, where the order number was. Does Amazon really expect me to believe the ***s can't find an order number? They had my address and phone number. I had to scramble to find cat food only to find my overnight, rush delivery is now delayed, AGAIN?I don't know what angers me more; the lost items or the insincere apologies and consistent non-caring attitude. Nobody can tell me why Amazon keeps losing my orders or where they are.As soon as I receive my items, I am cancelling my Prime membership. It was once useful. Now, it is an added stressor.
Business Response
Date: 07/20/2022
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've forwarded the feedback to the concerned department so that they can work on future improvements.

While I understand this isn't what you expected when you placed your order, please be assured that the issues should be worked on.

I see that the order for cat food was refused. Once returned to our fulfillment center, the orders will be refunded.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com

Customer Answer
Date: 07/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me

Sincerely,

I really don't care for the insincere apologies or the lack of explanations as to why this company can't stop losing orders. I got credits and finally got my stuff. I cancelled Prime and will NOT SHOP ON AMAZON AGAIN. ??

***************************
Initial Complaint
Date:07/18/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/6/2022 I ordered (1) 6 drawer dresser (2) nighstands and (1) headboard a order number #***-1352154--0333050. When the boxes were delivered there was only 1 nightstand and the 6 drawer dresser. I immediately called Amazon to report the one nightstand missing . I was told by the representative to open the box there should be 2 nightstands in the box. I advised the representative that I am physically handicapped and could not open the box myself I had to wait for a family member to assist me . The next day 7/16/22 at 9:03am my nephew open the box there was only one nighstand in the box I immediately reported it again to Amazon. This time the representative told me to file a Police Report saying the box was stolen I refused because the box was not stolen it was never delivered by Amazon or the delivery person did not bring it to my door. I would like a replacement or a refund for the nighstand because I have to pay the loan company back for the nightstand. To no avail I called Amazon 6 different times and no one tried to resolve this issue I do not want to pay for a item I never received. Thank you for your assistance in this matter.
Business Response
Date: 07/22/2022
Hello ********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you did not receive your nightstand in your order.

Upon checking your order, I found that a full refund of $106.00 was issued on July 16, 2022.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 07/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** President

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