Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,216 total complaints in the last 3 years.
21,807 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with 3 items. They refuse to send a replacement and their driver delivered my items to the wrong address. The person that signed for it doesnt work on my property. They still refuse to help me. I am a loyal customer and this isnt the first time I didnt receive my items.
Business Response
Date: 11/03/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As previously communicated, Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We recommend you to consider a more secure shipping address, such as an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/03/2022

Complaint: 18326935

I am rejecting this response because: they still have not found a solution. The items were signed by someone who doesnt work as a concierge on my property. Therefore I know the items werent delivered to the correct address. Either that or drivers are somehow stealing being that this new policy is in place. Im not sure but I am a loyal customer and wish to have my items or a refund IMMEDIATELY.

Sincerely,

*************************
Initial Complaint
Date:10/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of Apple Airpods from Amazon. I was also gifted the same set of Apple Airpods so I sent back a set to make a different purchase. When creating my return on the Amazon website there was nothing that stated the serial number needed to match the original purchase and there as nothing on the Order history indicating what serial number is/was. Upon receiving my return ********************** emailed me stating my return had been discarded because the serial number didn't match and I would not be given a refund and my item would not be returned to me. I've been emailing and calling with Amazon and they will not return or refund order and they can't tell me what serial number they have on file so that I can check the set that I kept. I do have the other set of Airpods that could be returned in place of the incorrect, but now they have destroyed/trashed my other set of airpods and I'm out $129.I could have returned the correct pair that matched my original purchase as I still have them, but nothing in the return process indicated the serial numbers needed to match or what the serial number was that was sent. I am just seeking help getting my money back or my Airpods back. I'm happy to take an Amazon credit in the amount of the purchase, but I'd be happier to have my money refunded. As of right now Amazon refuses to do either option.Is there anything the BBB can do to assist?
Business Response
Date: 11/09/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. Per Amazon's return policy, the ************* disposed the incorrectly returned item and can't return it back to you. Amazon doesn't store mistakenly sent items, and no compensation is provided for incorrect items sent to Amazon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/09/2022

Complaint: 18326721

I am rejecting this response because: As I mentioned multiple times, we had two of these items both brand new unopened in the box. I needed to return one, since they were a birthday gift for my son and he didn't need two. You rejected the returned item saying it was the incorrect item, but it was the correct item, just the serial number that didn't match. I asked you many times via email what serial number you needed and was ignored every time. I have copies of all the emails, as I'm sure you do, too. I checked my purchase receipt looking for the serial number connected to that order, but it was not listed. I checked the return label before sending it back, but it was not listed there either. You are expecting me to return a specific serial number, but do not document that number ANYWHERE for the customer and refuse to answer questions about what that number is. This business practice of withholding serial number information and failing to document them appropriately on the customer's receipt is extremely shady and unethical.
I also requested that the serial number I returned to you be attached to the order it was originally purchase from, since it was also purchased from Amazon, but again, no one will respond via email, and no one will discuss this via phone. It is clear to me that you use an email only system to communicate with the purpose of picking and choosing what questions to answer, in an attempt to make it as difficult as possible to resolve a problem, in hopes that the customer will just give up. It is an extremely dishonest way to conduct returns.
Had a serial number been provided to me on my purchase receipt, my return label, over the phone, or literally anywhere, I could have returned the correct serial number. But this information was withheld, causing these problems with my return. This is a breakdown in Amazon's return process, and needs to be rectified, since I am the one who pays for it when you refuse to refund or return my brand new unopened item as a result.

Sincerely,

*****************
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told due to driver error my delivery would be made, AND I would still receive my refund. Now they refuse to stand by their word
Business Response
Date: 10/30/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund and the delivery of your order. I'm sorry for the inconvenience caused.

I've checked on it and I can see the issue was escalated by a leadership team member you had the call with. The team will ensure a necessary action is taken about the promise of the delivery along with the refund which did not happen. I understand you wanted the item however while that option wasn't available, To make up for the situation, the leadership member have added $50 gift card balance on your account.

I request you to please reorder the item and please be assured, a necessary action is done to avoid it happening again in future. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/28/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon restricted and remove all my reviews , rating on amazon for no reason. I've been an amazon prime customer(paid member) for years, I've contribute in amazon community with reviews , recommendation for others to make buying decision. however amazon suddenly removed all my review and restricted me from reviewing which is unfair act for me as a paying customer and contributing member, it also hurts my feeling after being a loyal customer and review contributor for many years. please BBB help resolve this issue.
Business Response
Date: 10/31/2022
Hello,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.

Amazon Review Moderation team
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I bought a few things from Amazon on one of the items was supposed to be a track suit that was supposed to come with a jacket and the sweats velour but the pants was the only thing that came didnt come with the jacket I had contact Amazon right away and they said to contact them on the 25th in which I gave it even an extra day I contacted them the 26th and there starts my whirl wind because each rep said they would send it to another department and they said they couldnt do anything about it and then after getting a hold of 5 different reps the last one said I needed to make a police report in which does not make any sense to me as to why I would need to do that when it wasnt stolen they just didnt pack the jacket I even said I didnt want a refund I wanted the jacket but they said they couldnt and wouldnt do anything until I made a police report which is just ridiculous that I would have to go to the police station and waste their time on them not packing my stuff and not only that I have another 2 items that didnt come and they aint doing anything about it. So basically they are taking peoples money and have no insurance on it the outfit I bought was over $100 dollars like we all got money to just throw away. Im not the only they do this to I know a lot of people that complain about the same thing and its beyond ridiculous now things need to change. The drivers just dump our packages any and every where and dont care and then you have the company not reassuring their customers that their products will get to them its ridiculous.
Business Response
Date: 10/30/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order #***-9961930-0288238.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Lost iems are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the item was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.


- The package weight and reported condition upon delivery.


You may wish to contact your local police authorities to pursue this matter further.


If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.


In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:


- The delivery address regarding this incident.


- The items were delivered according to the carrier tracking.


- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.


- The date the report was created.


Were unable to accept Police Reports that are in pending or any other incomplete status.
The Police Report must be filed before 45 days from delivery date and provided in English or Spanish to be considered for review.
Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.


Please note: to assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened.
We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.


Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two mysterious charge attempts of $2.18 each from Amazon and I'd like them looked into.
Business Response
Date: 10/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the unknown charges.

I can see there are two digital Music purchases on your account for the following.
1. AIRPLANES - NIGHTCORE HARDSTYLE - MP3 Track ($0.89)
2. do re mi [Explicit] - MP3 Track ($1.29)

Order Placed: Tuesday, October 18, 2022 at 11:26 PM (PDT). We are trying to charge you for these two digital purchases for $2.18 however it is getting declined. If you have made these purchases, please update the payment method on your account so that we will be able to charge.

If you believe these are not purchased by you, I request you to please submit this form right away.

https://account-status.amazon.com/report-unauthorized-activity?ref=cssw_ato_cs

a. After submitting the form, you will:
See a confirmation message asking you to wait for 24 hours for an Account Specialist to complete their investigations
b. Please sign out and sign in again by resetting the password.

For any other issues, Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards to the account I share with my partner associated with the email address ************************** In the past few weeks the issue of orders not being delivered has become more and more frequent. The most recent egregious occurrence happened with Order # ***-6314215-501706, Order # ***-9738165-1247410, Order # ***-0272712-2225846, Order # ***-2266160-2516265, and Order # ***-5860527-6227401. With each of these orders, the items weren't delivered until at least 3 days past the original delivery date. Our packages are received by a cafe at the base of our building. In the delivery instructions we list the business' times of operation, and an additional note with my partner's phone number to call if the business if closed because she works from home. The delivery information is constantly being ignored, deliveries are constantly being attempted after the business is closed, and there are no attempts made to call my partner so she can retrieve the packages. Order # ***-2266160-2516265 was marked as undeliverable and was sent back to seller and we weren't notified until we saw a refund was issued for it. Today I waited on hold for 25 minutes to speak to a supervisor about this matter and she had no answers for me. She saw numerous notes of these cases being referred to the logistics and escalation team, but there was no information on any progression on any investigations or any response from those teams. This issue needs to be remedied or we have to take our business elsewhere. There is no point in doing business with amazon if we cannot rely on actually receiving our orders.
Business Response
Date: 11/09/2022
Hello Tomaz,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with delivery of your orders and have reviewed the accounts referred to in detail. We regret the inconvenience you shared when you called us to report the issue. We will not be able to issue any credits or compensation in this matter.

I have passed on your feedback to the correct team. Our local delivery teams will look into available options in your context to see what can be done to rectify the issue.

Customer satisfaction is our top priority and we are partnering with multiple carriers to continue to increase capacity in the area.

In the meanwhile, I would request you to look at possibilities of using an alternate addresses like the home location or an Amazon Hub locker to see if this helps mitigate the concern.

I appreciate your patience with us while we work with us in this matter and give us time to resolve this issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/11/2022

Complaint: 18243390

I am rejecting this response because: It does not legitimately address any of my complaints. I am again told my concerns will be reviewed by some other team, without any definitive action conveyed. It also shows a complete lack of effort made in reviewing my account or these issues. A cursory review would have shown that we already greatly utilize an Amazon Hub locker. But there are a great number of items that are ineligible to be delivered to a hub locker. We do no have another address to we can have packages delivered to, and the suggestion to do so is just an attempt to side step the issue rather actually taking action to solve the problem. And again, there was no attempt made to offer any compensation for the many continuous failures on Amazon's part. If Amazon is unwilling or incapable of taking my issues seriously, then I will have to take my future business to ******* or some other retailer.

Sincerely,

*************************
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As someone with a database Mgmt Battle Ground as well as a number one ivy league MBA program graduate, I have been informing Amazon customer service for over a month that your website has a technical glitch regarding Amazon locker. Ive been spending 5 to 6 hours calling from my home and from the Amazon locker site and spoke to at least 10 people in various departments over the phone and to no avail. Last month I was ill so I did not make it to drop my return package at Amazon locker closest to me. A few days later, when I try to re-print the access code The locker is no longer available to meet. Sing stand all these other packages have the same situation. Does Amazon locker Has been blocked to me. Yesterday I went there physically to check their locker is in service. I am a permanently disabled individual who lives by myself wearing double knee braces was very limited mobility and I dont drive because of many conditions. This locker stmt the 7/11 is closest to me. Your retail folks, locker team as well as shipping and delivery supervisor have no clue. One or two people understood after I repeated six or seven times but no one knows how to hole to fix it. Some overseas people are so dumb that. they commented the locker has been removed. I dont know how many customers are frustrated with this website glitch that you fail to acknowledge and rectify. there are no *** drop box is nearby so the only solution is for you to fix this glitch. I am attaching a screenshot for your information. Please note this is a ongoing issue that applies to any return packages.Please email me via BBB if you need additional info otherwise I look forward to have full access to Amazon locker selection for returns.Thank you
Business Response
Date: 10/30/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the locker issue. I'm sorry for the inconvenience caused.

I can see there are no blocks on your account for using that 7/11 locker but it is currently unavailable for the service hence could not be selected for the returns/delivery. Once that locker is available for the use, while initiating any return, you will be able to select it through the app or website.

I've shared the feedback with our team to get this checked to make it available soon for the use. In the meantime, I request you to please use any other available lockers. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/30/2022

Complaint: 18326257

I am rejecting this response because:

Sincerely,

*******************************, you did not read my complain carefully. During the whole months. I went to this locker at seller 7-Eleven twice including just a couple of days ago. The locker is in-service for pick up and delivery. It has been removed Apparently, you did not read my complaint carefully. During the whole months. I went to this locker at selling 7-Eleven twice including just a couple of days ago. The locker is in service for pick up and delivery. It has been removed from my access because I did not drop a package over months ago. This is a technical glitch that you have to fix as I am no longer able to use that for any returns.
Please escalate this taste to the appropriate manager in correct department as you dont understand whats the problem is. This kind of lame excuse reflect the lack of knowledge is you have Set of technology and operations management. If you havent seen the attachment I sent via Bbb you should have open yet. And you should have try to click on my cant simulate a return and see if that lockers gonna pop up!
Business Response
Date: 11/11/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is a follow up regarding the locker issue we have discussed earlier. I'm sorry for the delay. The team was looking into this issue and I just received the updates from them.

The team have confirmed that the locker isn't blocked from your account and there is no other restrictions in place for that locker with reference to your account.

As confirmed by the team, it is totally dependent on the availability of that locker at the time you are initiating a return. I understand whenever you are trying to select it, it always showing unavailable except that first time you have used however our team rechecked on it to see if there are any issues but nothing found except that the locker was already reserved by others hence could not be used.

The team advised to keep checking for that locker option when initiating a return (within applicable return window), if its available to be used, you will be able to select it. If its not, it will give "unavailable" message. It is requested to please use any other nearby lockers to return the order when that specific one is not available.

We are unable to share any further insight on this matter. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/11/2022

Complaint: 18326257

I never mention the 7-Eleven Amazon locker is blocked from my account. This is a linkage problem that made it not accessible to me. Both my account and Amazon locker are functioning perfectly fine. The locker is available for drop off and pick up. I hope you understand real issue here.
I just checked again, the entire 7-Eleven locker has disappeared from the selection list, instead of the non accessible error message, I dont know what Amazon did behind the scenes, this is definitely a back office technical glitch and I hope you recognize that. This is absolutely not acceptable! Im sure theres thousands of customers in my shoes and they waste days weeks calling Amazon and not getting this resolved. This is why Amazon profit is going downhill and only getting two star reviews.

Sincerely,

*****************************
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, Amazon locked my account ******************* and asked me to verify the gift cards/credit cards I used on the purchase. I've sent them enough evidence to prove that all the payments I used on Amazon are authorized by me but Amazon bots keeps saying the documents are not clear. I really don't know what else I can do to prove my account is mine. That's not a good way to deal with your loyal customer. So I have every document here again, pleas help me to unlock my account. 1. I have the picture of the physical amazon gift cards, 2. The receipt of the purchase for the gift cards. 3. ******** statements of the credit card. 4. The picture of the **** gift card 5. My driver license. Let me know if you need anything, my email is ******************
Business Response
Date: 11/03/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10/17/2022.
Sincerely,
***
Amazon.com
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon shipped me order 111-6869492-5783402 which was supposed to be a Van ****** mens dress shirt. When I received the package, the tag from the shirt was missing and it was a previously used shirt with stains. I returned the shirt to Amazon and stated that I received the wrong product. I later received an email that Amazon was going to recharge me for this item because the item I returned was different than what was ordered. I was not able to return the product I ordered because it was never received. Amazon is demonstrating unethical business practicing by shipping consumers incorrect items and refusing an appropriate refund.
Business Response
Date: 10/31/2022
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the return.

I see that our returns team contacted you via email and informed the following :

Hello,

Thanks for contacting us.

I have reviewed the correspondence you have had with us and I can understand your order #***-6869492-5783402 concern , The issue has been thoroughly re-investigated.

As informed earlier , Your return for the order #***-6869492-5783402 contained ************ white long sleeve polo button up size tag has been cut out of item and is used/worn with stains instead of the original Van ****** mens Regular Fit Poplin Solid dress shirts, White, **** Neck ***** Sleeve ******* US.

Our records show that the order was complete and in proper condition, and the correct item was in the package when it left our fulfillment center. In addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.

We will have to re-charge you for the item if you do not return the correct item.

You can review our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below:

www.amazon.com/conditionsofuse

We are sorry that we have not been able to resolve this matter to your satisfaction.

The decision is final , We are unable to offer any additional insight or action on this matter.

Sincerely,

Account Specialist
Amazon.com
www.amazon.com

----

Unfortunately there is nothing we can do in this case.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com

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