Reviews

This profile includes reviews for Nordstrom, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nordstrom, Inc. has 140 locations, listed below.

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  Nordstrom, Inc.

  1700 7th Ave Ste 1000 Seattle, WA 98101-4407

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  Nordstrom

  1651 Arden Way Sacramento, CA 95815

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  Nordstrom Inc.

  135 Westchester Avenue White Plains, NY 10604

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  Nordstrom

  8075 Tyson Corner Center Mclean, VA 22102

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  Nordstrom, Inc.

  55 East Grand Avenue Chicago, IL 60611

Review Details

• Review fromToya G

  Date: 08/21/2022

  1 star
  I went to Nordstrom today asked the sales associate about a shoe called Saint ******* ******, she did not even go to check to see if they have the shoe, she just looked at me as if I couldnt afford the shoe told me to go look online. Which online stated short hills location have the shoe. Because of her bad customer service I went to Neiman ****** to get the shoe which I purchased. Never judge a book by its cover. I will never shop at Nordstrom again. Your own black people can judge you like a **** book.

  Nordstrom, Inc.

  Date: 08/22/2022

  We have spoken with our customer Ms. ******** We are so sorry we have caused our customer any disappointment. We have long held customer service as our most important subject, and that has served us well for more than 120 years. Yet what our customer describe falls well short of our standards. I'm discouraged to hear that our customer felt anything but valued. We encourage our customer to please reach out should any further questions or concerns come up. We thank you for your feedback because as discouraging as it is to hear. This gives us an opportunity to do better.

• Review fromAbigail C

  Date: 08/20/2022

  1 star
  Nordstrom rack sent two items that were incorrect. Instead of correcting their error. I must first rebuy the items, return the incorrect products and wait approximately 3 weeks for a refund! Oh, but Im lucky that theyll waive the return fee. Really? Company is screwed up, dont buy from them.

  Nordstrom, Inc.

  Date: 02/02/2023

  I appreciate you taking the time to share your experience, *******. It's disheartening to hear about the trouble this has caused and I offer my sincerest apologies. Your feedback regarding the reshipment to correct an error on our end is appreciated and Ill ensure to get this to the right parties in the hopes of improving this process in the future.

• Review fromJordan R

  Date: 08/15/2022

  3 stars
  Apparently Nordstrom.com will charge you twice at the time of ordering. They place a hold on the account for one amount, and then charge again the final amount after tax has been adjusted. Then they reverse the hold charge. In the interim, however, your credit card is showing a double pending purchase and your available amount is reduced accordingly. No updated receipt is emailed at the time of the adjustment and this practice is not clearly listed at the time of purchase. I can see a situation where someone could really be in a bind over a weekend while this is resolved, and I spent the night worried that my account was compromised. I don't recall this happening before, but the customer service representative I spoke with said it has been in practice for at least six years. I also asked for an updated receipt reflecting the new, adjusted amount, and I was emailed the old receipt. Really disappointing situation.

• Review fromC. L.

  Date: 08/12/2022

  1 star
  I hate to write a bad review to Nordstrom at ************** in *******, **. Nordstrom at ************** is known as carrying high quality and prestigious service department store. For Father's day gift, my family took me to Nordstrom for a nice suit. We spotted Indochino customizing fitting suits and decided to order one. 1) Bad customer service experienced-unpleasant, unattainable, waits too long to get proper services 2) Fail to convinced it is customized fitted suit 3) Selected quality of fabric is not the same as displayed. 4) Went back to complaint and got a refitting and alternation done. Disappointed on alternation workmanship. Altered section was not lined straight and horribly lined. 5) Picked up a week later, tried on but top shoulder section now had 2 folds, still pants stitching was not evenly lined up. I paid almost $600 for this suit but now it is became worthless suit. Indochino ruined my Father's day gift and trustworthiness is failed badly.

  Nordstrom, Inc.

  Date: 08/25/2022

  We are very sorry to hear that our customer did not have the best shopping experience and for the disappointment in the quality of their purchased product. We have spoken to our customer and have invited him to return the suit and enjoy lunch with his daughters on us. We appreciate our customer taking the time to share his experience. For further questions or concerns please reach out to us at ************

  C. L.

  Date: 09/05/2022

  Nordstrom at ************** General manager called me with surprise and offered me a full refund plus complimentary meals at Nordstrom operating restaurant. This is the greatest resolution offer I ever got. I returned with full refund and enjoyed complimentary lunch with my daughter. Nordstrom never disappointed me with highest quality servicing Department store. Indochino should improve and learn from Nordstrom for sure. Thank you Nordstrom for high quality service.

• Review fromNatalie R.

  Date: 08/09/2022

  1 star
  If I can leave 0 stars to this horrible place. Walked in to return ************************************* that I purchased the day before. ******** the manager at The Grove has 0 customer service, did not help at all, & gave attitude. How is she manager? She stated the heels were used and refused to accept my return when clearly they showed no signs of wear. Never stepping a foot at this Nordstrom horrible horrible experience!

  Nordstrom, Inc.

  Date: 08/16/2022

  We apologize for this customer's experience and appreciate the opportunity to help. We've reached out directly to offer assistance.

• Review fromMarie

  Date: 08/08/2022

  1 star
  What a terrible customer service experience! I placed my in store pick order on 7/21/2022 and I didnt get any notifications for accurate the store pick date, after refresh and refresh the app, I checked from the status and it was ready to pick up on 1/8/2022, when I am ready to pick on 6/8/2022, I found my order was returned, the company has canceled my order without my authorization, I called customer service and want my order back, they just asked me place an new order the items and would not do at price match, it was a big promotion for the item, I dont understand how such a big company will cancel customers order without any authorization, I didnt receive any notification or call to confirm cancellation, I dont even know how long my items can hold in stores, finally, I called manager from Nordstrom rack, she was more terrible just hold my call and silent on her side

  Nordstrom, Inc.

  Date: 08/16/2022

  We apologize for this customer's experience and appreciate the chance to assist. We've reached out via email directly to offer assistance.