Complaints

This profile includes complaints for Nordstrom, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nordstrom, Inc.

  1700 7th Ave Ste 1000 Seattle, WA 98101-4407

• 

  Nordstrom

  700 Fairmount Ave Towson, MD 21286-1037

• 

  Nordstrom

  7883 N Blackstone Ave Fresno, CA 93720-4307

• 

  Nordstrom

  1600 Stoneridge Mall Rd Pleasanton, CA 94588-3246

• 

  Nordstrom

  1701 Preston Rd # D1 Plano, TX 75093-5146

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting this formal complaint regarding the appalling customer service and hostile environment I experienced at the Last Chance store located at ***********************************************************************During my recent visit, I witnessed deeply concerning behavior from multiple staff members. An elderly woman ahead of me in line politely asked if another associate was available to open a register. Instead of receiving assistance or even a courteous response, she was told, If you dont want to wait, then you can leave. The dismissive and condescending tone used toward her was both unprofessional and deeply disrespectfulparticularly given her age and the simplicity of her request.Moments later, I was personally subjected to public embarrassment when I was yelled at by a store associate for not placing a shirt properly back on the rack. There was absolutely no need for this aggressive reaction. A respectful correction or offer to assist would have been entirely appropriatebut instead, I was berated in front of other customers.The general demeanor of the staff throughout the store was hostile and completely lacking in professionalism. There was no sense of customer care, no attempt at respectful interaction, and no regard for the customer experience. It is unacceptable for any businessespecially one associated with the Nordstrom brandto allow this level of misconduct to continue.I am requesting that this matter be escalated to upper-level management and that appropriate action be taken to address the toxic customer service culture at this location. No customer should be made to feel disrespected, humiliated, or unwelcome while shopping.This experience has caused me to lose trust in your brand, and I believe it warrants serious attention.Just one day after another bad review was left with the same exact issues. Take a look on yelp both mine and the other customers experience is on there.

  Business Response

  Date: 07/24/2025

  Maleni, thank you so much for reaching out and sharing your experience with us! I'm really sorry to hear that your shopping experience didn't meet the high standards you expect from Nordstrom. Its truly upsetting to know we let you down. Ive passed your feedback to the store manager, who has already spoken with you and will be providing coaching to her team about your experience. We appreciate your understanding and are committed to improving!

• Initial Complaint

  Date:07/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Nordstrom due to their refusal to honor their advertised price match policy for a pair of ****** ****** ******* Wedge Sneakers, and the unprofessional manner in which my request was handled.The shoes retail for $790 at both Nordstrom and *****************. **** is currently offering a 15% discount through a public, app-wide promotion using code JULYAPPSF, which brings the price to $671.50 before tax. I contacted Saks and received written confirmation (attached) that their White version is identical in color to the Ecru version Nordstrom sells only labeled differently due to internal naming systems.Despite providing this documentation and spending nearly three hours on the phone and chat with six Nordstrom representatives (including two supervisors), I was repeatedly denied a price adjustment. One representative said it was not in my pay grade to review my proof, and another used the word obviously in a dismissive tone. I was told the match could not be honored because the Saks promotion was not on their general website, even though it is publicly advertised and accessible to any customer through the Saks app.This is a clear case of Nordstrom advertising a price match policy while finding technicalities to deny valid claims. Im requesting that Nordstrom either:1.Honor their price match policy based on the provided documentation,2.Or discontinue advertising that they match competitors prices if they do not, in practice, do so fairly.This experience was not only frustrating and time-consuming, but also deeply disappointing given Nordstroms reputation for customer care. I hope the ******************** can help resolve this and hold Nordstrom accountable to the standards they promote.

  Business Response

  Date: 07/24/2025

  Hi ****, thank you so much for sharing your experience with us. I'm really sorry to hear about the frustration and disappointment you've encountered with your price match request. I absolutely understand how important it is to save money, and it can be really disheartening when things dont go as expected. Please know that we always strive to meet our customers'needs. I'm happy to share that the Manager in ****** has agreed to adjust the price for you! I noticed youve started a return on your sneakers, but if youre still interested in placing your order, just give us a call at ************. Wed be more than delighted to assist you!

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Part of my order was shipped by ******* . And their delivery system said it has not received the package from Nordstrom. I contact an agent via chat. Received an email that the refund is denied. I have not received my item, the package appears to be lost. Ontract on record have said they have t received it and so does their tracking. I demand a refund for the missing not delivered items

  Business Response

  Date: 07/22/2025

  Coco, thank you so much for reaching out and sharing your concerns with us. Im really sorry to hear that your package didnt arrive. Im glad to see that youve been refunded! If youd like assistance in replacing your order, wed be more than happy to help. Please feel free to give us a call at ************ anytime.

• Initial Complaint

  Date:07/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 nail polishes in one order. They sent me 5 of them. I opened a complaint with them and they denied the refund.

  Business Response

  Date: 07/23/2025

  ********,thank you for contacting us and expressing your concerns. I sincerely apologize for the inconvenience caused by the missing nail polish. We have processed a refund for you. If you require any further assistance, please do not hesitate to reach out. Were here to help! 

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** M ******

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Nordstrom regarding three orders that went missing due to improper delivery on July 11, 2025. I contacted Nordstrom to request reshipments for all 3 orders. But they only offered refund. 1 day later I realized Nordstrom only approved refunds for 2 orders , but denied refund for the highest-value order# ********* citing that the package was delivered. There was no difference in the circumstances of the deliveries; all 3 package were lost in the same incident due to the same improper placement.According to the track information, all 3 packages were marked as LSR FRONT DOOR, but they actually left on top of a public mailbox, not at my front door. By the time I arrived, all of 3 packages had been removed. I did not receive any packages. And confirmed with neighbors that no one accepted them by mistake.I want to emphasize that I never had a package go missing at this address. All carriers, including past Nordstrom orders, always leave packages directly at my front door, which is under 24/7 video surveillance. Even my garage is covered by security cameras.Worse,despite notifying Nordstrom of the delivery issue and requesting packages be left at my door or require a signature, another package was left on the mailbox just three days later. Delivery personnel continue to ignore these instructionsmost recently marking a shipment as "LSR-LOCKER" without photo proof!!This repeated negligence puts my packages at ******* worried.Lastly, as a loyal customer, Im troubled that ******************** may restrict my shipping to this address in the future due to this incident. The carrier's negligence - leaving my package in an unsecured public area where it was stolen - caused this loss. Yet I was denied a refund and had to reorder. Penalizing me for their mistake would be unfair.I believe request refund and make sure shipment correct leave at my front door is reasonable and consistent with how Nordstrom resolved the other affected orders. Please assist

  Business Response

  Date: 07/23/2025

  Dear *** He,

  Thank you for bringing this to our attention. We have issued a full refund for the missing order. You will see this reflected on your account within the next few days.

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is work to me.
  
  Sincerely,
  
  Rui

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. A missing package was not refunded. I lived in an apartment that there's package room. But the package was delivered in the food delivery area. So the package is easily to be stolen. And I couldn't find the package in either of the area. They refuse to refund because they said it was a successful delivery. 2. I sent back one package along with three other return packages. They've received that, and they said they were unable to process the refund. I don't see why they have the package and don't give me the refund.

  Business Response

  Date: 07/22/2025

  Jingyang Ye, thank you for contacting us and expressing your concerns. We sincerely apologize for the inconvenience you experienced regarding your refund. Upon reviewing your concern, we are pleased to inform you that your return has now been processed and refunded. If you have any further questions or need assistance, please do not hesitate to reach out to us at ************.

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with *******/TD and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since *******/TD has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

  Business Response

  Date: 07/25/2025

  Dear ***** *******,

  We are currently researching your inquiry and should have an update within the next few days.

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/27 I placed an order with Nordstrom for three Skims bras. While typing in the address, I accidentally clicked the wrong one starting with ****************************************************************** total chaosI was preparing for a trip while also caring for my mother, who was dying of colon cancer. When I received an email saying the package was delivered, I checked my door, waited a couple of days, reviewed my Ring camera footage, and realized nothing had been delivered. Thats when I discovered Id entered the wrong address. I immediately contacted Nordstrom to explain and was met with shocking hostility and coldness. I explained this was a simple mistake during an extremely stressful and heartbreaking time, but Nordstrom refused to help. Instead, they coldly blamed me and dismissed my concerns, saying a *** photo meant they werent at fault. On July 3rd at 1:54 PMjust two days after my mother passed awayI received a call from a Nordstrom supervisor who made this nightmare worse. Rather than offering compassion or assistance, he berated me, accused me of lying, and spoke in an unprofessional, condescending tone. I was already drowning in grief, planning my mothers funeral, and this company treated me with no humanity or care. To make matters worse, the supervisor sarcastically suggested that for future orders I should consider using an alternate shipping address or in-store pickupas if I would ever shop with Nordstrom again after being treated so horribly. It is appalling that Nordstrom employs people who mistreat grieving customers during the hardest moments of their lives. I want other customers to know how heartless and cruel ******************** has been to me during this tragedy and warn them about placing trust in a company that shows no basic empathy, decency, or care for human suffering. My order number is *********. A refund must be issued immediately, or I will escalate this through my bank, the ***, and other agencies. Nordstrom *****

  Business Response

  Date: 07/21/2025

  *****, were so sorry to hear about your loss. We can only imagine how tough this time must be for you. After looking into your order, it appears that the package was delivered to the address you provided at checkout. Unfortunately, we arent able to issue a refund. If the package was sent to the wrong address, wed recommend updating your shipping information in your account to help ensure future orders arrive safely as we noticed this has happened once before, and we want to do our best to help you avoid any further issues. If you have additional questions they can be directed to the ongoing email thread with our financial services team. Additionally, you may reach us at ************.

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23584797
  
  I am rejecting this response because:Hi so Im not going to let this go and at this point I will be going forward with filing a bank dispute and I will be filing a pickle report, at this point Nordstrom is stealing. I will continue to reach out and harass until I get my money. Yall are going to issue a refund whether my bank forces you to,legal action is taken. I will never buy online or in store again. I need a supervisor to call and reach out to me at **********- to even suggest that I change my address when I wont be buying anything from company. REFUND ME MONEY. After how I was treated right after my mother had died is absolutely horrible. I will be making yall lives miserable. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.

  Business Response

  Date: 07/23/2025

  Dear Deja ****** ******,

  Thank you for bringing this to our attention. We are currently researching the situation and should have an update within the next few days.

  
  

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a fraudulent account that has been opened in my name with NORDSTM/TD . I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent ******************************** Name: NORDSTM/TD Opened Date: 7/28/2022 Account Number: ****************High **********************:$191.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.

  Business Response

  Date: 07/15/2025

  *******, thank you for reaching out and expressing your concerns. We appreciate the opportunity to address them. Please find attached the response from Nordstrom ************** If you have any further questions or concerns regarding their response, we recommend contacting them directly at ************** for the quickest assistance.