Business Profile

Class Action Settlement Administrator

JND Holdings, LLC

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Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

167 total complaints in the last 3 years.
49 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ********************* and my claim email is ************************ My updated address : ******************************************************************* The class admin has not send me my recall check for Coppertsone Voluntary recall from Feb 2022 although i sent them a letter in writing to do the same Please let me know when my check will be issued You can reach me on ************************ for further communication regarding this matter
Business Response
Date: 03/27/2023
We received two refund claims from *********************, each with a different address. A refund check was sent but appears to have been the old address as the check was returned undeliverable. We have not received a written request to update the address and reissue the check. We reached out to ********************* by email yesterday but have not received a response. As soon as we confirm where the reissued check should be mailed, we will reissue and remail the refund check.
Customer Answer
Date: 03/30/2023

Complaint: 19631083

I am rejecting this response because:
This complaint is regarding the initial claim filing on 02/09/2022 which had my old address on claim file because i have moved post that . The claim no is PP786-TWGBN
I have also not received any email from the class admin regarding where they are requesting that i provide to them in writing to reissue the check to new address and this is probably because i have migrated my mailbox from yahoo to gmail.
So im requesting the business to contact me the email on ************************ (not on yahoo) so i can respond to them in writing . My updated address is
66 *********************, APT ************************-1180
Thanks
Munib

Sincerely,

*********************
Business Response
Date: 04/10/2023
We reached out to ********************* on Thursday, 4/06/2023 by email to the updated email address provided, and they responded confirming their updated mailing address and requesting reissue of their refund payment. Their refund payment will be reissued to their updated mailing address as soon as possible.
Initial Complaint
Date:03/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim for the ****** v. ********** settlement, under claim PD5XA-Y9GRU. I have not received an email related to my electronic payment. I emailed **************************************************** on 1/31/23 and 2/8/23, but have not received any response.
Business Response
Date: 03/22/2023
A response was sent on 2/9/2023 requesting additional information to locate his record in regard to his electronic payment. A follow up email was recently sent and he has since responded to the address update. An agent has handled his address update.
Initial Complaint
Date:03/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been affected and suffered damages that go all the way back to 2017, when Equifax announced to me that as of May 2017 victim of their criminal cyberattack on its systems. The attackers gained unauthorized access to my personal information.My information was compromised and stolen including my name, Social Security numbers, birth dats, addresse, and in some instances my drivers license numbers, credit card numbers, and other personal information.I was mislead as a consumer ( UDAAP ) this was the law that was broken. Cyber Crime with Equifax Identity Theft with Equifax on May 13, 2017 Due to the identity being stolen I have had many adverse items such as: My Identity was Stolen Denied EIDL AND PPP lost ******* due to equifax credit reporting Denied a mortagage Charged a higher deposit on home rental Could not finance a vehicle Denied forbearance on school loans Had to pay more for car insurance Had to spend extra money due to suffering and had to have medical treatment due to stress, anxiety, panic attacks, chest pains, and heart palpitations and breathing heavy after I found out I was affected and my personal info had been compromised and or stolen from Equifax. As a consumer ( UDAAP ) this was the law that was broken that allows me to have $20,000 paid to me due to the Equifax Data Breach. I was mislead as a consumer ( UDAAP ) this was the law that was broken that allows me to have $20,000 paid to me due to the Equifax Data Breach. I have attached the following:Police Report FTC Report Notarized Identity Theft Affadavit Notarized Affadavit of Truth My ID ********************** Claim #Court Orders (2 ) UDAAP FCRA report *************************************************************************************************** In re Equifax Data Breach Settlement c/o JND Legal Administration PO Box ***** *******, ** 98111-9418 **************
Business Response
Date: 03/14/2023
****************************** filed an Equifax Data Breach Settlement Extended Claims Period claim on January 9, 2023 for 28 hours of Time Spent and $41,831.79 in Money Spent. Per the terms of the Settlement, a maximum of 20 hours of Time Spent and $20,000 in Money Spent may be compensated by eligible Class Members if supported by documentation and the requests are fairly traceable to the Equifax Data Breach. Extended Claims Period claims are currently under review and are being processed in the order received as specified in the Settlement Agreement. If we need any additional information to complete the processing of ******************************** claim, we will reach out with a detailed request.
Initial Complaint
Date:03/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding the Mercedes Benz Bluetec emissions settlement administered by JND holdings. Recently inquired about settlement payment not yet received. Was contacted and informed I will not receive compensation due to JND claiming they have never received a signature for Individual Release of Claims All claims closed Dec 31 2022. Too bad. I didnt know about this issue until I inquired Mar 2023. JND indicated to me it was attached to original claim paperwork I submitted regarding proof dealer performed repairs and proof of ownership of vehicle. As I scanned all the initial paperwork as received into my computer there was no Release of Claim as they contended it was attached. They claim a year later they sent me a copy to sign because they had no release of claim on record to receive payment. I am contending I have not received this as well. For a company administrating such a large settlement claim over billion dollars they relied on ***** It is difficult to comprehend their thinking and difficult to understand why correspondence could not have been done electronically or via carrier tracking methods such as *** or ****** Seems highly unprofessional to send important documents with an unreliable means. They cant prove they sent me a copy of another Release of Claim and no one can prove I received it when sent the second time as they claim this signature was required for payment by 31 Dec 22 close of claims. This settlement in my estimation documents were not handled properly through traceability. At this point neither JND or I can prove any sent or receipt of any documents. JND can only take the stand they sent these items via **** and I must have received them because nothing was sent back by **** as undeliverable. Again this complaint states how unprofessional JND executed this settlement.
Business Response
Date: 03/21/2023

We are in receipt of the notification of the complaint filed by *********************** in connection with the Mercedes Benz Blue Tec settlements. As the settlement administrator appointed by the Court in that matter, JND may only pay claims that adhere to the strictures of the relevant Settlement Agreement and Court orders. Here, unfortunately, ************ claim did not meet the necessary criteria for payment, as discussed below.

************ submitted his current owner claim and supporting documentation via JNDs Online Claim Portal on May 21, 2021. The documentation he submitted, however, was insufficient as per the settlement protocol. The documentation submitted by ************ included copies of a purchase agreement for his Subject Vehicle, a ********************* invoice, his drivers license, and a vehicle registration card. However, as required by the strictures of the relevant Settlement Agreement, ************ did not submit a signed Individual Release of Claims form. On April 20, 2022, JND mailed a deficiency letter to ************ to inform him of the missing documentation for his claim. This deficiency letter was mailed to the address ************ provided on his claim form. ************ never responded to the deficiency letter and his claim remains deficient. Therefore, his claim could not be paid per the terms of the Settlement Agreement. This decision by JND is based solely on the requirements of the settlement which we must follow for every claimant.

Nevertheless, as a courtesy to ************, we will reach out to him and provide him with an additional opportunity to submit a signed Individual Release of Claims form to complete his claim and receive payment. Tell us why here...
Customer Answer
Date: 03/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
JND has followed the court issued agreement as it states contacts and business conducted via ****.
I live in a rural area with a mailbox down the hill along the street. ************ is not reliable to say the least. Mailbox hit, mail stolen. Therefore all our personal business is conducted online to avoid complications in send / receive proof or loss in delivery.

Due to court settlement agreement specific to conduct settlement via **** seems it was not well thought out and left no room for unreliable service errors.

I feel JND could have utilized **** and use their tracking methods especially for a nearly billion dollar settlement and still be in compliance with court. This could have been an option for MB owners to opt into.

My first knowledge of a settlement was done electronically via email. There after **** was the only delivery method. ?The court caused this issue and JND could have conducted the settlement in a more traceable fashion or allowed settlement administrators to conduct action electronically. Thus this issue with prove you sent, prove you receive could have been avoided.

Thank You to JND for reaching out to me.
Sincerely,

***********************
Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding ******, et al. v. *************************** class action settlement my claim id is *********** On November 7th the business received my request to update my address and promised to reissue my check and still havent dont that till date (proof of communication from business attached here) . The check reissue is pending and they have not responded with any update. im filing this complaint so the business can look into this send my check
Business Response
Date: 03/07/2023
The check reissue request JND received from ******************** matched to another claimants claim and that check was reissued in November 2022. Per the terms of the Settlement, Settlement checks were void if not deposited by December 11, 2022.
Customer Answer
Date: 03/13/2023
JND is the settlement admin for the western digital class action settlement MY claim number is P2A8Q-5LFKE Settlement admin has still not issued my check for this settlement after confirming on email back in Nov 22 I am not sure why it it taking so many months to reissue the settlement check

Reissue Settlement Check

Business Response
Date: 03/20/2023
Per the terms of the Settlement, Settlement checks were void if not deposited by December 11, 2022. Despite reissuing multiple Settlement claim checks at Mr. ****** request, we will reissue the claim check requested below. Mr. ***** should receive his check reissue in the next 2-3 weeks.
Customer Answer
Date: 03/21/2023
I am rejecting this response because: With all due respect i dont agree that this was reissued multiple times or maybe it was being sent to old address as i havent received it till today . Please make sure the check is sent to updated address provided *******************************************************************

As soon as i get the check i will deposit it . Thanks for your help in the matter

Sincerely,

********************
Business Response
Date: 03/27/2023
Mr. ****** refund check was reissued by mail to his updated address on March 24, 2023.
Customer Answer
Date: 03/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email stating my check had been processed in the equifax data breach settlement. The check was shipped to the wrong address. This was back in December of 2022 And January 2023. I have sent several emails requesting my address be updated by equifax settlement administrator. I still have not had any response relating to my address change and re shipping of my check to my new current address. My previous address ********************************************************* ***** needs to be updated to *******************************************************************************************. I need this check to be mailed out as soon as possible.
Business Response
Date: 03/02/2023
We received Mr. ****** mailing address update and his Equifax Data Breach Settlement check reissue request is in process. Check reissues are sent in batches and mail monthly. Although we cant control postal delivery, we estimate he will receive the check reissue in the next few weeks.
Customer Answer
Date: 03/02/2023

Complaint: 19512654

I am rejecting this response because:THEY HAVE NOT PROVIDED ME THE DETAILS OF HOW MUCH MY CHECK IS FOR OR IF MY OUT OF POCKET EXPENSES CLAIM WAS APPROVED OR DENIED. I REALLY NEED THIS INFORMATION TO BE GIVEN TO ME.

Sincerely,

***********************
Business Response
Date: 03/09/2023
Mr. ****** Equifax Data Breach Settlement payment amount is $40.44 for alternative compensation and time spent. This amount was calculated per the terms of the Settlement. We did not receive sufficient documentation to support the more than $20,000 money spent claimed. An Insufficient Documentation Incomplete Claim Notice was issued on June 10, 2022 and we did not receive a response. Accordingly, the money spent portion of Mr. ****** claim was denied.
Customer Answer
Date: 03/14/2023

Complaint: 19512654

I am rejecting this response because:
I NOT ONLY SENT IN THOSE DOCUMENTS I ALSO MAILED THEM TO YOUR OFFICE.
Sincerely,

***********************
Initial Complaint
Date:02/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reference Claim # P8L4M-2XF7W Mercedes Bluetec diesel settlement Court Case 1:20-cv-02564 Judge ************************** ************************************************** and the *********************** Class action settlement.After multiple communication and promises from the *** Legal call center that all information needed is complete since April 4, 2021 it seems we are once again being victimized by another layer of attorneys regarding this vehicle. Promises have been made "The check is on it's way" stories just have others have posted. Looks like they have legal ways to keep that money building interest in their escrow account rather than paying victims. Maybe legal but not moral. ******** or Shandarese can step in and send the valid, funded check. Or, I can continue to document the abusive pattern until the Court steps in.Also, this complaint will not be resolved until the check has cleared the account a minimum of 3 days regardless what response there is from JDA.
Business Response
Date: 02/24/2023

We are in receipt of the notification of the complaint filed by *********************** in connection with the Mercedes Benz Blue Tec settlements. As the Settlement Administrator appointed by the Court in that matter, JND may only pay claims that adhere to the structure of the relevant Settlement Agreement and Court orders. Here, ************** filed a claim as a former owner and had outstanding deficiencies well past the July 12, 2021 deadline for former owners.

************** filed her former owner claim on April 4, 2021. On June 7, 2021, she submitted documentation that included an Individual Release form that was not signed. Per the terms of the Settlement, a signature is required on the Individual Release form. ************** called JND on November 19, 2021 to determine the status of her claim and was told she was missing a signed Individual Release form. After this call, ************** never followed up with a signed Individual Release form. On May 31, 2022, another former owner with a complete claim on the same VIN was mailed a check for the full amount allotted to a former owner of a VIN. ************** next called JND on August 22,2022 and asked about the status of her claim. Again, ************** was told that her claim was deficient because it was missing a signed Individual Release.Then, on August 29, 2022, ************** uploaded her signed Individual Release form to the website portal, long after the deadline to submit a valid claim.
Initial Complaint
Date:02/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding my claim for SUBOXONE SETTLEMENT. My claim id is *********** I contacted the class admin last year and never got any response. My claim was never denied and Class Admin has failed to send my payment for this settlement
Business Response
Date: 02/17/2023
Dear Better Business Bureau,

We are in receipt of the notification of the complaint filed by ******************* in connection with the Reckitt Benckiser settlement. As the refund administrator hired by the ************************ (***), JND may only pay claims that adhere the *** approved claims processing procedures. The consumers claim was received, reviewed, and requires additional information in order for the consumer to receive a payment.

As a next step, JND will reach out to this consumer and request that they provide both a copy of their government issued ID, with matching address, and evidence of eligibility. Upon receiving the requested required documentation, JND can validate their claim and schedule a refund to the consumer.

Regards,
*****************************
Initial Complaint
Date:02/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding my settlement check for ****** et al v **************************** . I contacted the class admin in timely manner however the class admin waited a long time and failed to reissue the check although within the same period they reissued checks for other claimants from online records. My details are as follows Name: ***************** Climd ID # *********** Claim Address : ************************************************************** Regards, Anup
Business Response
Date: 02/10/2023
Anup Nairs refund check reissue request has been received. His check reissue will be mailed as soon as possible to his updated address (same address as provided below). The reissued check will be void 30 days after reissue and should be deposited promptly. We are reaching out to ************ by email to confirm this information with him directly
Initial Complaint
Date:02/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There has been a class action lawsuit against Mercedes Product purchased in 4/2016 which was returned to the manufacturer as a result of the " Lemon Law". The vehicle was classified as "Lemon" because it was a defective product that did not meet the standards and failed the Quality Control to be sold on the market. Therefore, M Benz had purchased back the vehicle, and could not be sold to the existing market which I remained the righteous owner. Since there has been a class action lawsuit for that particular model that I owned GLK250, M Benz 2015, ID: **************** I have submitted all the paperwork including the last proof of Insurance asked in September 2022, I still haven't received the proceed. I have written to the claim administrator there has been no immediate response only the automated answer from the machine that someone will follow up. I have maintained history of the transaction, and the claim administrative must do its due diligence to satisfy the claim. Please provide me with your assistance to get the matter resolved without any further legal action pertaining to the existing claim.Kind regards *************************
Business Response
Date: 02/17/2023
We are in receipt of the notification of the complaint filed by ************************* in connection with the Mercedes Benz Blue Tec settlements. As the settlement administrator appointed by the Court in that matter, JND may only pay claims that adhere to the strictures of the relevant Settlement Agreement and Court orders. Here, ****************** claim had outstanding deficiencies that were not resolved until January 31, 2023.
****************** erroneously submitted a current owner claim form on April 6, 2021. A current owner claim requires proof that an Approved Emissions Modification (***) was installed in the Subject Vehicle. The documents mailed in with ****************** claim on April 6, 2021, did not include this required proof. On September 15, 2022, JND mailed ****************** a deficiency letter notifying him what documents his claim was missing and requesting that he submit those documents in order to complete his claim. In response to the deficiency letter, ****************** submitted further supporting documentation on September 20, 2022, consisting of a ***************************** cards, and an email showing proof of financing on the Subject Vehicle, however, his claim remained incomplete because it was still missing proof that the *** was installed.

Subsequently, on December 12, 2022, JNDs project team called ****************** twice to determine if he was indeed a current owner, or if he was actually a former owner. ****************** did not answer either phone call, so a voicemail was left both times requesting he call JNDs project team back, but he did not call back. Finally, JNDs project team was able to correct ****************** claim to make it a former owner claim on January 31, 2023. Once his claim was corrected, his claim became payable. Therefore, I am pleased to report that ****************** claim will be paid in our payment distribution at the end of February. So, ****************** can expect to receive his payment in early March.

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JND Holdings, LLC is NOT a BBB Accredited Business.