Business Profile

Class Action Settlement Administrator

JND Holdings, LLC

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Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

167 total complaints in the last 3 years.
49 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a complaint against JND holding as the class admin for ****** v. ********** Casino settlement My claim id for the ********************** is PjWX4- 7ABZ2 I tried to reach the class administrator for my settlement payment by mail on POBOX provided but have not heard back from them about the status of my settlement check. Requesting the class admin to provide the details on the same at the earliest
Business Response
Date: 05/01/2023
*** confirms receipt of ****************** claim but has no record of receiving ****************** address update request. However, **************** did not meet the criteria for eligible Settlement claimants and was thus not sent a Settlement check. If **************** passed through and his face was visible to certain security cameras at ********** Hotel Casinos Sportsbook in ***********, ******** at any time between September 2020 through June 2021 he may mail a letter to us at the address below stating the same and provide documentation to indicate that he was present at ********** Hotel Casinos Sportsbook during the relevant time period.

****** v. PAD Settlement Administrator
c/o JND Legal Administration
PO Box 91344
*******, ** *****
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never received payment in 2022 for strip search settlement I was told by a person who did this claim with that checks were issued I called the company and I was told that my name was there but they had a old address and that it was too late I was recently emailed and they said that they have no record of me if they got there info from the sheriffs department I was on there I stayed in Lynwood jail for I believe 9 months then to prison were I served in total 3 year and 3 months I paroled in 2012 I would like to know as to why they didnt get the proper information as far as addresses I recently received a check from ***** Fargos I had that account in 2016 residing in ** they found me Im not sure of the confusion but my maiden name is ****************************** 11/03/1970 last four ****. When I filed that claim I was residing at ******************************** ***** used ****** and ***** my married last name is ***** I sent certified mail with all documents that clarify who I am along with police report and front page of abstract court documents please look into this matter your office never answer phone neither reply to emails until months later very unprofessional business it say on the website to update your info request re issuance of check now Im being told that ** not on there which I was told last year that I was something is very strange about this company I demand answers to what happened to my check I just spoke with someone who gave me the same email address provided I certified mail to these people no answers thats stealing you had no reason not to reissue they check last year to my new address its stealing from a settlement that I was a part of
Business Response
Date: 04/26/2023
JND Legal Administration (JND) is the third-party Settlement Administrator in the ******, et al. v. Sheriff *************, etc., et al. ***** No. 10-cv-1649-SVW) class action settlement in the United States District Court for the Central District of California. Under the terms of the Settlement Agreement, Class Members must have filed a Claim Form on or before September 9, 2021 (extended from July 20, 2020) in order to receive a payment. ************** was an identified Class Member in this case and was sent a Notice to file a Claim Form on January 6,2020. However, she did not file a Claim Form prior to the deadline, thus,she is not eligible for a payment. ************** contacted our office for the first time in January of 2022. ************** was informed that she did not file a claim and therefore, was not eligible for a payment.

Information about the Settlement as well as copies of the Settlement Agreement and other Court documents can be found on the Settlement Website at www.LynwoodStripSearch.com.
Initial Complaint
Date:04/24/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THIS BUSINESS IS SUPPOSED TO BE ISSUING A SETTLEMENT PAYMENT TO ME BACK IN JANUARY OF 2023 AND YET ITS NOW THE END OF APRIL AND STILL NOTHING! I WANT MY MONEY! THEY ARE WITHHOLDING MY MONEY THAT I AM A VICTIM OF AND ITS NOT OK OR RIGHT!
Business Response
Date: 04/24/2023
JND Legal Administration (JND) is the third-party Settlement Administrator in the ******, et al. v. Sheriff *************, etc., et al. ***** No. 10-cv-1649-SVW) class action settlement in the ************* District Court for the Central District of California. Under the terms of the Settlement Agreement, eligible Class Members will receive their award over the course of three rounds of payment (occurring in 2022, 2023, and ****). JND issued first-round payments to all eligible Class Members, including ******************, in January of 2022. We can confirm that ****************** will be included in the second-round payments as well.

Class Counsel and their expert vendor are in the process of calculating the second-round payments. Once that information is provided, JND will issue the second-round payments. While we do not have an exact payment date, it is estimated they will be issued by the end of May 2023. JND has continued to keep Class Members updated on payment timing, including postings on the Settlement Website at www.LynwoodStripSearch.com.
Customer Answer
Date: 04/24/2023

Complaint: 19973394

I am rejecting this response because: THEY STILL REFUSE TO PROVIDE ME WITH ANY NEW INFORMATION OR ANYTHING. THEY CONTINUE TO EVEN REFUSE TO RESPOND TO ANY OF THE MULTIPLE EMAILS IVE SENT ALONG THE WAY. I AM GETTING IGNORED AND BASICALLY LEFT AT BAY. THEY KEEP CHANGING THE DATE OF PAYMENT WHICH IS ILLEGAL AND WAS NOT AGREED UPON IN THE SETTLEMENT AGREEMENT.

Sincerely,

***************************
Business Response
Date: 04/28/2023
As noted in our previous response,Class Counsel and their expert vendor are in the process of finalizing the second round payments (we anticipate that the second round award amounts will be finalized within the coming week). Our agents have been in contact with ***************** and have provided her with all available information regarding timing of the second round distribution (most recently in March 2023). ****************** has continued to reject the responses provided. As soon as Class Counsel and their experts finalize the payment allocations and additional information becomes available for class members, an update including the target check mailing date will be posted on the Settlement Website at www.LynwoodStripSearch.com.
Customer Answer
Date: 05/05/2023

Complaint: 19973394

I am rejecting this response because:
THAT IS A TOTAL LIE! THE DATE KEEPS GETTING PUSHED BACK EVEN TODAY!!!! I WANT MY MONEY I AM OWED!!!!!

Sincerely,

***************************
Initial Complaint
Date:04/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The ******* Strip Search Settlement continues to get pushed back. First date end of January, the second date, the end of March, the third date, the end of April, and now until the end of May. I have been patiently waiting and have been understanding. These people have used the situation to get a very nice payout and now they have set aside the true victims, while they have their full payment. I am now frustrated because they are aware of the financial place the victims are in. Many depend on this money, especially during these hard times.
Business Response
Date: 04/20/2023
JND Legal Administration (JND) is the third-party Settlement Administrator in the ******, et al. v. Sheriff *************, etc., et al. ***** No. 10-cv-1649-SVW) class action settlement in the United States District Court for the Central District of California. Under the terms of the Settlement Agreement, eligible Class Members will receive their award over the course of three rounds of payment (occurring in 2022, 2023, and ****). JND issued first-round payments to all eligible Class Members, including ************************, in January of 2022. We can confirm that ************************ will be included in the second round payments as well.

Class Counsel and their expert vendor are in the process of calculating the second round payments. Once that information is provided, JND will issue the second round payments. While we do not have an exact payment date, it is estimated they will be issued by the end of May 2023. JND has continued to keep Class Members updated on payment timing, including postings on the Settlement Website at www.LynwoodStripSearch.com.
Customer Answer
Date: 04/21/2023

Complaint: 19938806

I am rejecting this response because:
they are not giving a concise explanation as to the reason those payment are being pushed every month since January, I received one explanation that stated that it was due to all class members not cashing those checks, okay, I understood, but now the dates keep changing. Ive also sent two emails and no response. The lack of respect that is shown to the people that make them this money is absurd! Again, January 2023 to the end of March, then April, and now May.

Sincerely,

*********************************
Initial Complaint
Date:04/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing this complaint because I have yet to have my issue resolved. Starting back from the beginning I filed a claim due to the Equifax Data Breach. After finding out that my promised to be secured information was not so secured. My information was leaked and as well as posted to the Dark Web and other sources because of the breach I was informed to contact JND Legal Administration Team. Shortly after doing so, months later go by & then I received an email stating that the settlement had came to a resolution. After filing my claim during the timeframe of July 22, 2019 and January 22, 2020. A check would be mailed out to me. I went to their site to check the status of my claim and it indicated that I was paid on 12/19/22 which is incorrect. From there I proceed to contact the company to figure out what happened exactly and I was told by their representatives that the wrong apartment number was file. Therefore, I was instructed to send out an email on 02/22/23 to their billing team to have the correct apt # listed. Once doing so, I never heard back from the company. I provide them all this information as they requested and still havent received a check or a response back. Fast forward to now I am fearful that Ive been scammed for my identity and if so then I am currently seeking out my own personal attorney to take legal action. But I wanted to give them a chance to make things right before I proceed. I would like to receive what I am owed in the correct amount due my information leaking & they instructed that they can help, as well as pain & suffering for the impact this has caused me, and lastly for my time being accosted waiting this long when I couldve found a better legal counsel to represent my claim.
Business Response
Date: 04/14/2023
We received ************** mailing address update and his Equifax Data Breach Settlement check reissue request is in process. Check reissues are sent in batches and mail monthly. Although we cant control postal delivery, we estimate he will receive the check reissue in the next few weeks.
Customer Answer
Date: 04/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As stated from the company the check will be sent out to me in the next few weeks therefore, I will wait for my compensation check. Thank

Sincerely,

Tristdon ****
Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi Admin Please note that this communication is regarding my settlement payment for ****** v. ********** Casino Claim number is PXPT6-J7NZ4 I had previosuly sent you a letter to update my address because i had to move for my job. I wasnt sure if that had reached and if you have sent it to my updated address as i havent received anything Please confirm if you have updated my address and sent my check accordingly. If not please sent me an email on *********************** to co-ordinate the reissue as there is no email contact available on your site Thanks Uday
Business Response
Date: 04/10/2023
Uday Tangs Settlement payment was mailed to the address provided on March 16, 2023. If he did not receive their Settlement payment and would like to request a reissue, we need to receive a request in writing. To request a check reissue, he may send a letter with his name,current address, previous address, and a statement requesting check reissue to: ****** v. PAD Settlement Administrator, c/o JND Legal Administration,P.O. Box *****, *******, ** *****.
Customer Answer
Date: 04/10/2023

Complaint: 19899661

I am rejecting this response because: The business has failed to read my complete response earlier. As i mentioned in my response the first attempt to contact the business was through the letter at the POBox addreess they provided which it seems they have not yet acknowledged receipt and not updated the address.. This complaint itself is also a request in writing to update addess and reissue check to updated address . Also if there is an email/fax i can send further communication through the same
Please reissue to new address : *************************************************************************** and confirm back

Sincerely,

Uday Tangs
Business Response
Date: 04/21/2023
The ****** v. PAD Settlement Administrator has no record of having received Mr. ***** request to have his address updated. Since Mr. ***** has provided his updated address, JND will reissue his check to the new address provided below. We estimate he will receive his check in 2-3 weeks.
Customer Answer
Date: 05/01/2023

Complaint: 19899661

I am rejecting this response because: Thanks for the update / but please note that my previous message to BBB did not have my updated address .
My updated address is ***************************************************************************
Please acknowledge and send my settlement payment to updated address in next 2 weeks for resolution since i will be travelling at end of May

Sincerely,

Uday Tangs
Business Response
Date: 05/05/2023
Mr. ***** previous message included the updated address noted in his most recent response and the address is updated in our records.His Settlement payment check will be reissued to that address in the next 1-2 weeks.
Customer Answer
Date: 06/06/2023
Hello BBB Resolutions Team

Please reopen this complaint Complaint ID: ********. The business had communication in response to this complaint filed in that they will reissue my check to updated address
However so far the business has failed to issue my check and nothing has been received by me. Please reopen this complaint with the above comment and reassign to business

Thanks
Uday
Initial Complaint
Date:04/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This contact is for ****** v ********* Settlement (Claim ID is PQYMV- ******* contacted the class admin in the beginning of Feb to reissue my check for the settlement by end of March as i was going to travel internationally and time and time again they failed to respond to me about the reissue of check status SO im filing this complaint to understand if the check has been sent out and when ?I did not received anything till i moved from there at end of March so if the check has not been issued i will need the class admin to send it to my family address so they can receive it and deposit in my account
Business Response
Date: 04/10/2023
We have received a change of address from ************************* and updated and confirmed the correct address. We advised that the check will be reissued.
Customer Answer
Date: 04/13/2023

Complaint: 19891046

I am rejecting this response because: In my communication back on Feb 2, 2023 i had very clearly informed the class administrator that i am only at that location temp till 30th March because of job reasons so to reissue my check before that. I did several follow-*** but my check was never reissued although they sent a batch in March. I am now requesting that my check be sent to my family address at the earliest since i will be travelling for work
Please send check to ******************************************************************************
Also please provide date of reissue as this has been pending for 2 months now already

Sincerely,

*************************
Business Response
Date: 04/19/2023
The reissued check was sent on April 18, 2023 to the address provided (*************************, ****************************************************************************).
Customer Answer
Date: 04/22/2023

Complaint: 19891046

I am rejecting this response because: Thank you for the update. Although i appreciate you sending me this quiclky But the ***** has gone back because the place i live they have certain rules. Fedex is only accepted in lease holders name (not the person who is subleasing). Since i never selected ***** as delivery mechanism and you never told me in advance about this is not my mistake. You cannot just assume that people are living in their owner occupied houses and hence diff places have diff rules when it comes to package delivery and i cannot change those
Hence you will to reissue the check using regular **** mail to the address provided which was what was agreed earlier

Sincerely,

*************************
Business Response
Date: 04/28/2023
The check has been reissued and mailed out using **** mail to the address provided (*************************, *****************************************************************************).
Customer Answer
Date: 05/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a new complaint PER THE ***** THAT WAS SENT TO ME on APRIL 2nd 2023 from EQUIFAX BREACH SETTLEMENT Today I got an email from *************************************************************************** Subject: Your Equifax Settlement Claim is Incomplete (You Must Act or Your Claim Will Be Denied)Your Claim Number: DUVFQRHY4G Dear ***************************************:Equifax Data Breach Settlement c/o JND Legal Administration P.O. Box ***** *******, ** 98111-9418 Equifax Debt Settlement is violating my rights and defaming my character which has caused me alot of damages:The ********** ***************** also has my information on file.Two crimes happened:1. Cyber criminals took my info from 2. Equifax, Equifax Data Breach and I am a Verifiable Victim of Identity Theft My information was stolen May 23rd 2017 My info, the law, the crimes that were broken are attached in the case see ( court order attached )I was mislead as a consumer ( UDAAP ) this was the law that was broken Cyber Crime with Equifax Identity Theft with Equifax on May 13, 2017 I was mislead as a consumer ( UDAAP ) this was the law that was broken that allows me to have $20,000 paid to me due to the Equifax Data Breach. I would like to be reimbursed for the action to prevent, time spent, potential harm, and recovery of $20,000 *************************************************************************************************** In re Equifax Data Breach Settlement c/o JND Legal Administration PO Box ***** *******, ** 98111-9418 ************** Equifax Claim Number D5VP479JZX - claim was received on January 7th 2023 I was mislead as a consumer ( UDAAP ) this was the law that was broken that allows me to have $20,000 paid to me due to the Equifax Data Breach.Identity Stolen Denied EIDL AND PPP lost ****** due to Experian credit reporting Denied Unemployment Denied forbearance on school loans Had to pay more for car insurance Had to spend extra money due to suffering and had to have medical treatment due to stress, anxiety, panic attacks, chest pains, and heart palpitations and breathing heavy after I found out I was affected and my personal info had been compromised and or stolen from Equifax.I was denied mortgages Charged a higher deposit on home rentals Could not finance a vehicle Everything will have to be logged Screenshots of every time I order a credit report Copies of mail Phone calls to credit bureau ( logged ) Notarized affidavit of truth Dr **** for anxiety attacks Identity ************************** Report Refusals for PPP and loans Refused for jobs and credit applications Turned down for mortgage or credit Talked to counselor for stress ( receipts or proof ) Massage ( receipt ) tense due to you being a victim of your stuff stolen I have attached the following and sent to Equifax Breach Settlemnt via mail with the tracking number #I spent $103.00 My priority mail packaging, box and weigh was ***** Receipt attached Police Report FTC Report Notarized Identity Theft Affadavit Notarized Affadavit of Truth My ID ********************** Claim #Court Orders (2 ) UDAAP FCRA report This new complaint will also be sent to ******* Attorney General, BBB, and other federal entitites so that it is tracked as evidence that the EQUIFAX DATA BREACH SETTLEMENT is not in compliance with the Judge's mandatory court order and if my rights continue to being violated and they continue to break the law, I will be forced to take legal actions for actual damages when there has been negligent noncompliance."Compensatory damages AND Punitive damages."Governing Law. This Letter of Intent shall be governed under the laws of the ****************.
Business Response
Date: 04/03/2023
****************************** was issued a Non-Class Member Incomplete Claim Notice on March 31, 2023. JND received ******************************** response to this Incomplete Claim Notice as provided with this Complaint and will review his submission and issue a final determination on his claim.
Customer Answer
Date: 04/04/2023

Complaint: 19887177

I am rejecting this response because: Notice Letter of Intent to ********** to File Lawsuit ( All Parties )

**********************, *** and its registered agents including re Equifax Data Breach Settlement
c/o JND Legal Administration have played a detrimental role in the death of my credit reputation.

I never gave ********************** conset to make any report on me and **********************, *** has not requested me consent of provided me of the requested copy as stated in their DATA SHARING POLICY pursuant to 15 U. S.C. **** (a) (3) Congress clarifies that **********************, *** has assumed the vital role. Despite being aware of the consumer's request, ********************** *** continues this unwarranted action without prior consent.

**********************, *** never contacted me, data subject, consumer, ************************************* in regard to any transaction listed in my consumer credit file. **********************, *** did not exercise their grave responsibility with fairness, impartiality, and with respect to my privacy with the reporting of this inaccurate credit report.

**********************, *** is in violation of 15 U.S.C. **** (a) (4) as they are impartial in their reporting since they never contacted me for validity, accuracy, or consent.

**********************, *** directly violated me pursuant to 15 U.S.C. ****a(d)(2)(A)(i) not only are the listings in my credit file inaccurate, but they are directly excluded from reporting by Congress. Every account listed within this inaccurate credit file is solely the direct result of a consumer and the corporation making the report. Congress is very clear and states the exceptions are not to be included in a consumer's credit report.

**********************, *** continues to report transactions, experiences, and approvals of extension of credit and directly or indirectly by the credit card issuer or a similar device. This is a direct violation of 15 U.S.C. **** a (d )(2)(B). Pursuant to 15 U.S.C. any card, plate, coupon, book, or other credit device existing for the purpose of obtaining money, property, labor or services on credit.

Pursuant to 15 U.S.C. ****(a)(1)(A) when a consumer makes their disputes known to the credit reporting agency in reference to errors found within their credit file a "REINVESTIGATION" is to take place. I want to make note Congress states the dispute is to be "REINVESTIGATED" meaning there is to be an initial investigation of this information to ensure it is properly, thoroughly and accurately investigated before ever being reported in my consumer file.

**********************, *** has and continues to violate my rights, tarnish my name and ******* injure me, shattering my complete and utter confidence in the credit reporting agency.

This extreme, unwarranted invasion of privacy has caused me an abundance of embarrassment, mental anguish and mental stress and an infinite number of restless, sleepless nights knowing my privacy was not being protected, but instead willingly passed around inaccurately without care, remorse, or consent.

The false, inaccurate, uninvestigated, erroneous, reporting willfully and intentionally done by Enquifax, ***

**********************, *** has caused me dishonor, disgrace, and has even been a burden upon my health by speaking such vulgarity to me and against me tarnishing my reputation and my name.

This letter of intent to sue ********************** shall serve as a formal notice that ************************************* intends to commence a lawsuit against you!

Due to these personal damages sustained from **********************, *** willful noncompliance I ( Plaintiff, ************************************* seek $175,000.00 ) in monetary compensation for violations of Fair Credit Reporting act, lost wages, credit denials, postage fees, court fees, actual damages, sustained from **********************, *** willful noncompliance.

I, Plaintiff *************************************, request **********************, *** to immediately and permanently delete every erroneous transaction requested in original disputes sent to CEO ******************* reference with tracking #.

Any monetary damages awarded shall be received within 14 calendar days via postal mail to *********************************************************************************

This offer to cure and/ or settle this matter outside of court and avoid a lawsuit is valid for 7 days from the Effective Date

Governing Law, This letter of intent shall be governed under the Federal Law of *****************

*****************************************************************************************************************************************************************************

Sincerely,

*************************************
Business Response
Date: 04/17/2023
****************************** was issued a Non-Class Member Incomplete Claim Notice on March 31, 2023. JND received ******************************** response to this Incomplete Claim Notice on April 3, 2023. His submission remains under review and a final determination will be issued on his claim.
Initial Complaint
Date:03/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
HI This is regarding the ****** v. ********** Casino settlement (Claim ID # ************. I was part of the settlement and submitted a timely claim and there was a payout in the settlement but i have moved and hence my check must have been sent to old address . How can i get my address updated for reissue. I tried to contact the company but they dont have any email to reach them to have this updated and check re-sent Please send me an email on ********************** to reissue my settlement check to updated address Thanks ****
Business Response
Date: 04/04/2023
Mr. ***** Settlement payment was mailed to the address provided on March 16, 2023. If he did not receive his Settlement payment and would like to request a reissue, we need to receive a request in writing. To request a check reissue, he may send a letter with his name, current address, previous address, and a statement requesting check reissue to: ****** v. PAD Settlement Administrator, c/o JND Legal Administration, P.O. Box *****, *******, ** *****.
Customer Answer
Date: 04/06/2023

Complaint: 19880170

I am rejecting this response because: I had already contacted the business before via physical mail to update my address since i moved to a differnt complex nearby
but the class admin has not responded to me till date. It seems that they have not still updated my address and sent it to the old location
Hence i am providing my address here in writing to reissue my check - **************************************************************-5749
If the admin needs instruction in writing please email me on ********************** and i am happy to provide the instruction in writing for the reissue
as i cannot keep sending physical mail. They should provide an email/fax for communciation in this day and age which would also avoid filing of this complaint in the first place

Sincerely,

**** ****
Business Response
Date: 04/11/2023
The ****** v. PAD Settlement Administrator has no record of having received Mr. ***** request to have his address updated. Since Mr. **** has provided his updated address, JND will reissue his check to the new address provided below. We estimate he will receive his check in 2-3 weeks.
Customer Answer
Date: 04/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****
Initial Complaint
Date:03/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Claim Id- DX34H-***** For suboxone settlement.I have been waiting months for this payment. Years actually. I was added to the waitlist. I asked *** in an email about my claim to make sure I didnt miss them and to update my address in November or December and they gave me no info regarding my claim and told me it would be a few months before payments went out. Here I am almost 4 months later still waiting. I think this administerator needs to be held accountable for the lateness in making payments. It dont take this long
Business Response
Date: 04/04/2023
We are in receipt of the notification of the complaint filed by ***************************** connection with the Suboxone settlement. We can confirm that the ************************ has approved this consumer for payment and a refund check will be mailed to their address on record in April 2023.

As a next step, JND will reach out to this consumer once the check has mailed.
Customer Answer
Date: 04/04/2023

Complaint: 19865427

I am rejecting this response because: right after I received the response from the business I called them to
Ask about sending the payment electronically instead of mail. They told me they couldnt tell me anything and that it would be months before payment was sent out. Either train your reps better or make sure everyone knows the details of what the company is doing. I told the lady about the response to my bbb complaint and she said no not in April. It will be months. She couldnt even tell me if I was a member of the class or not. So how can someone tell me that I am in the response but not if I call. This is money that is owed to me that I should have gotten years ago. I would like the payment asap. Enough of the run around. Payment can be sent to ********************** I dont want to keep playing the waiting game and the game of no rep being able to tell me exactly whats going on with my claim.
Sincerely,

*********************

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JND Holdings, LLC is NOT a BBB Accredited Business.