Customer ReviewsforSJA Property Management

After over a dozen years combined rental experience, my husband and I have had the absolute worst experience renting from SJA. If you do plan to rent from them, just hope and pray that nothing breaks.The move-in process was tedious and cumbersome, with an additional $36 "administrative" monthly fee that really doesn't do anything. Pet fees are exorbitant. You'd think that for the premium prices, you'd get premium service.******** has been extremely slow to respond and when she does respond, she's been rude and short with me. Our ceramic kitchen sink cracked after moving in, and it took over two weeks to hear from her. I emailed, followed up on the email, and finally had to call her direct line. Her response was a condescending "you don't understand how difficult this situation is". No, I don't understand how hard it is to send a plumber out to the house. I ended up sending them the direct link to the sink to be replaced and it finally got fixed over a month later. Then over two months after the repair was made, they came back to say we needed to pay for it (over $1,000).******** mixed up her properties not once, but twice, with us. Really just disorganized and unprofessional. We had to explain to her that we don't have storage underneath our stairs, we do not have a jetted tub, and that our laundry room is too small for a top-loading washing machine.Our washing machine also broke and it's going on 2 months now without a working washing machine. I've had to follow up on a weekly basis to make sure this is getting taken care of. It's really pretty ridiculous that I have to micromanage a property manager who is getting paid a premium to help take care of this.At the end of the day if you want to deal with slumlord property managers and feel like you're not respected, go ahead and rent with SJA! It's been a great example of everything not to do.

I have been looking for a house in WA while being in CA, I have found one listed by SJA Property Mgnt. with all that I was looking for, location, size, and good neighborhood, *** was the responsible realtor for it and have done a great job making my experience easy and professional despite my location and being unable to travel to WA to walk the house in person but she did that instead, informed me about all aspects, details and all related to the house, after a really short period, we applied, been chosen and approved for the property. *** is the one for you, whenever you come by SJA Property Mgmt, ask for *** and you will just have to sit and enjoy the ride!Thank you ***, you are my guide for my next property ;) *************

Both ***************************** and *************************** have been great in ensuring that the property is in the best condition to meet the needs of both the owner and the tenant. They are very responsive and help to make the best decisions in the interests of all parties. Very trustworthy and make property management much easier than alternative options with other services or costly individual logistics.