Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received my toxinrid on July 6th 2022 * after speaking with my doctor * he advised me not to take it * I then returned the item on the same day it was delivered unopened. toxin rid aka ***** was super defensive from the get go * I wasn't aware of any anti return policy . Now toxin rid not only has the merchandise but as well as the $203.56 that I spent . I am requesting a refund to my account

  Business Response

  Date: 08/25/2022

  Hi There,

  The problem is that you didn't get our authorization to return the package.  You just did it without obtaining a RMA number.  Just because you send a package back doesn't mean that it will get to the right people.  Without a RMA number there is no way to trace it.   Prior to ordering you agreed that all sales are final but for some reason you think that the terms and conditions don't apply to you.  The documentation that you provided doesn't include anything saying your doctor did not recommend using it.  Unless you are able to provide that we can't take your complaint seriously.  Also, it appears that you committed friendly fraud by filing a chargeback with your bank.  Please note we fight friendly fraud with a vengeance.  Please provide your doctor's documentation and his reasoning for telling you that the product is not a right fit for you. 

  We are looking forward to your response.

   

   

   

  Customer Answer

  Date: 09/05/2022

   
  Complaint: 17713003
  
  I am rejecting this response because: my medical information is between my doctor and I , toxinrid has no business asking me for my personal medical information.  Still requesting my refund 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Ive tried to reach out to Test clear customer service multiple times however ***** keeps ignoring me. She was quick to respond at first but then when I brought up my concerns no one has ever contacted me back. I was charged three times for one single order. I disputed the transactions that were overages, I provided the evidence to my credit card and they sided with me. Instead Test clear sent my profile to collections when thats not true since I already paid for it and was billed more than once, attached is proof

  Business Response

  Date: 08/23/2022

  Hi There,

   

  You filed a chargeback claiming defective product.  Nothing was said about duplicate charges in the chargeback.  We sent you to collections because you never contacted us about a defective product and due to your misleading statements with the bank the bank took money from our account.  So we sent you to collections to recover lost funds.  It was only when you tried to dispute the charges with the collection company that you came up with a new tale. The stories of multiple charges.   We checked our records and we only have 1 charge from you in that amount. (see attachment)  Your screen shot is showing attempted charges. It doesn't mean they all went though.   I suggest you look at your statement.

   

   

• Initial Complaint

  Date:06/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from testclear 3/18. I paid over 60 for overnight shipping. The carrier made a. Single delivery attempt 3/21 (already a breach of contract and testclears satisfaction guarantee). Every day there after I received text messages through ***** managed delivery that my package was out for delivery but running late. Nobody ever came to my home. I have the texts as well as ring video footage to prove it. Testclear had the product returned to them and they refuse to refund my money. They refuse to respond to emails and requests for help. They removed the live chat function from my account. This is deplorable. All they have to do is tell ***** to refund them and send me my money. Nobody loses. They got the product back yet I'm out over 100 bucks for nothing. And the 2 responses I did receive were rude and lies. One per as on provided fake details with fake dates unrelated to my complaint and the second person told me the replies to my emails must have gone to spam(we all know that's not how email works). I have seriously never witnessed such horrible customer service and i am horrified.

  Business Response

  Date: 06/09/2022

  Hi There,

  My name is ****** and I am the manager at Testclear.  I had a chance to review your situation.  Prior to placing your order you were notified that the on time delivery rate for packages was 94 percent, so you were informed there was a small chance your package could be delayed before you ordered.  (see attachment)  When you placed your order you elected to have a signature for the package. (see attachment)  Since you requested a signature ***** could not leave it. From the tracking they made an attempt on March 22 and no one was available to sign for it.  Because of that your package was redirected to a ***** **************** to pick it up.  ***** held your package between March 23 to April 14 but for some reason you were either unwilling or unable to pick your package that had to be signed for.   Due to your inaction your package got abandoned.  We can't force you to go pick up your package that was due a signature.  We don't have your package.  We find it odd that you were not willing to do something so simple as to pickup your package.  And now you are blaming us for your decision.  

   

  Here is what we would be willing to do for you.

   

  1)  We would be willing to ship you another package as long as you cover the cost of shipping.

  2)   In the event that your package does get rerouted to a ***** location that you would make a good faith effort to retrieve it.

   

  Get back with me if you wish to take advantage of that offer.

   

   

   

   

   

   

   

   

   

  Customer Answer

  Date: 06/10/2022

   
  Complaint: 17338593
  
  I am rejecting this response because:
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 06/13/2022

  I reject testclears proposal because they are asking me to pay for shipping AGAIN when they are using unreliable services. They claim tracking says there was a second delivery attempt yet I was home and can prove nobody came to my house. I have daily text messages from the carrier that my package was out for delivery but delayed (I subscribe to ***** managed delivery service) which I can prove. I was NEVER made aware that anything was being held, the carrier is responsible for notifying the customer if they are holding the itwm for pick up, that did not occur. The carrier had admitted fault and is willing to refund the shipping costs as soon as they receive the request from the shipper which is test clear. I have been email8ng them almost daily since April and they have been ignoring me until I contacted the BBB. I need a full refund. I will not pay for shipping again. Why on earth should I pay double for a service that was already not provided? This is ridiculous. I need a full refund. ***** is willing.

  Business Response

  Date: 06/17/2022

  The reason why you need to pay for shipping again is because you refused or were unwilling to pick your package at a ***** facility because you requested a signature.  We can't force customers to pick up their package.  Here is what we can do:  We can spilt the shipping costs with you, and of course you don't have to pay for the product.  Do you have a case number from *****? I did contact them and they didn't have a clue about what you claimed they said ***** was willing to reimburse us.

   

   

  Customer Answer

  Date: 06/21/2022

   
  Complaint: 17338593
  
  I am rejecting this response because:
  
  Sincerely,
  that is false. They never made a 2nd delivery attempt nor did they make a pickup notice. They repeatedly sent daily texts claiming the item was out for delivery but delayed. I can prove it. Just do the right thing. Refund me. ***** admits fault but can't refund me because the cost is through you. Why are you refusing to treat me like a customer? YOUR CHOSEN CARRIER DID NOT FULFILL THEIR DUTY. They have admitted fault and I can prove they didn't do their job. I have ***** managed delivery and I can show you the daily notifications stating the package was on the truck to be delivered EVERYDAY but delayed. Then suddenly it was returned to shipper. There was never a pick up location offered. THE SHIPPING COMPANY ADMITS FAULT.
  ***************************