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Business Profile

Drug Testing

TestClear.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Testing.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased and began the 2 day detox yesterday, March 22nd. Its been 24 hours and Ive felt absolutely horrible. Contrary to what the site GUARANTEES I have been drinking a gallon of water a day and BARELY urinating - Ive gained 2 lbs in water weight. I am also extremely constipated. I was told my a Testclear agent to STOP the detox immediately and take laxatives. When I asked for a refund, they said my symptoms COULD NOT be caused by the detox and that I used half of it so I get NO refund. Ridiculous. I am outraged and all testclear did was offer me 50% off another product - seriously?! What a joke. DO NOT BUY FROM THIS COMPANY.

    Business Response

    Date: 03/24/2023

    This customer started a detox program, before completing one day claims she can't pee and is constipated. Since this is not a side effect of any detox program, of course we advised her to stop her detox as she has something going on outside of a detox program she barely started. We do not accept unused detox programs, however, we offered her a 50% off coupon if she wanted to use a different method to help her with her toxin test. 

    There is no refund due to this customer. As a rule, if a customer is reporting side effects not related to a detox program, we always recommend they stop or press pause on their detox until they figure out what is going on whether a flu, a bug or something else is going on before restarting the detox. Detox programs should only be taken at full health, not in a compromised health situation. 

     

    Thank you.

    Customer Answer

    Date: 03/24/2023

     
    Complaint: 19808236

    I am rejecting this response because:
    The side effects are NOT caused by my baseline health condition, as I have NEVER had this problem. Its ridiculous that the company is literally blaming ME and not the PRODUCT. And theyre offering me a discount on ANOTHER product? Seriously? I do NOT accept the business response.


    Sincerely,

    ***********************

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