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Business Profile

Drug Testing

TestClear.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Testing.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received my toxinrid on July 6th 2022 * after speaking with my doctor * he advised me not to take it * I then returned the item on the same day it was delivered unopened. toxin rid aka ***** was super defensive from the get go * I wasn't aware of any anti return policy . Now toxin rid not only has the merchandise but as well as the $203.56 that I spent . I am requesting a refund to my account

    Business Response

    Date: 08/25/2022

    Hi There,

    The problem is that you didn't get our authorization to return the package.  You just did it without obtaining a RMA number.  Just because you send a package back doesn't mean that it will get to the right people.  Without a RMA number there is no way to trace it.   Prior to ordering you agreed that all sales are final but for some reason you think that the terms and conditions don't apply to you.  The documentation that you provided doesn't include anything saying your doctor did not recommend using it.  Unless you are able to provide that we can't take your complaint seriously.  Also, it appears that you committed friendly fraud by filing a chargeback with your bank.  Please note we fight friendly fraud with a vengeance.  Please provide your doctor's documentation and his reasoning for telling you that the product is not a right fit for you. 

    We are looking forward to your response.

     

     

     

    Customer Answer

    Date: 09/05/2022

     
    Complaint: 17713003

    I am rejecting this response because: my medical information is between my doctor and I , toxinrid has no business asking me for my personal medical information.  Still requesting my refund 

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:08/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, Ive tried to reach out to Test clear customer service multiple times however ***** keeps ignoring me. She was quick to respond at first but then when I brought up my concerns no one has ever contacted me back. I was charged three times for one single order. I disputed the transactions that were overages, I provided the evidence to my credit card and they sided with me. Instead Test clear sent my profile to collections when thats not true since I already paid for it and was billed more than once, attached is proof

    Business Response

    Date: 08/23/2022

    Hi There,

     

    You filed a chargeback claiming defective product.  Nothing was said about duplicate charges in the chargeback.  We sent you to collections because you never contacted us about a defective product and due to your misleading statements with the bank the bank took money from our account.  So we sent you to collections to recover lost funds.  It was only when you tried to dispute the charges with the collection company that you came up with a new tale. The stories of multiple charges.   We checked our records and we only have 1 charge from you in that amount. (see attachment)  Your screen shot is showing attempted charges. It doesn't mean they all went though.   I suggest you look at your statement.

     

     

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