Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,273 total complaints in the last 3 years.
2,070 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a warranty on a elite series 2 controller and they sent me it back broke. I've had every elite controller break (ive owned multiple) and the warranty never repairs the issue. **************** is never helpful other than "let's try again". Made multiple complaints and no one ever helps. Worst customer service.
Business Response
Date: 09/12/2022
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7007705294.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/05/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a subscriber to MS ****** 365. I also have an email account I cannot get into. MS no longer has any phone support I discovered today. This is not right & this should be illegal. If I subscribe to a product I should be able to get help. I cannot log into my email. I try to change my password, but nothing is working. I think I may have been hacked. I desperately need help & I have no contact. It should be legal to not have a point of contact for issues you cannot resolve with their instructions. Other computer companies are doing the same thing. This needs to stop. It is not right to the consumer!
Business Response
Date: 09/12/2022
Dear *********************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding recent complaint. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address in question you want to regain access to.

If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.

If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I don't want and never consented for a "MEMORIES ON THIS DAY" email to be sent to me or for Microsoft to show me my personal pictures via email. I do not want this and this should be a crime because it was done without my knowledge and my consent. Any deviation from that is coercion. Stop this!
Business Response
Date: 09/12/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/14/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.
We will monitor your support case through resolution.
Complaint: 17920063
I am rejecting this response because:

I have already addressed my grievance with Microsoft via their feedback link provided on the email in question that I do not wish to receive.

link: ******************************************

It is negligence on behalf of Microsoft to not fix this link and allow other customers/users to complaint if they want to opt out. And the response to my request to cease and desist is the image that I have attached to this complaint. In order to accept this resolution it is imperative Microsoft follows through on the requests set forth in this complaint. If they could please make a statement as to the functionality and status of the link provided above, is it working? not working? Thank you.

Sincerely,

*************************
Business Response
Date: 09/23/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is ********** .
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/29/2022

Complaint: 17920063

I am rejecting this response because:
Microsoft is not fulfilling the requests of this complaint, nor is it responding to any of the questions set forth in the complaint. Microsoft needs to be specific as to whether or not they had my authorization, if their links are operating properly to disable "memories on this day" and then take the corrective actions outlined in this request to stop the infringement on my person (the consumer). I have proof they are infringing in my privacy, now the burden is on Microsoft to prove they are not.
I request Microsoft be very clear and specific about the resolution they will provide. AND, acknowledge or renounce the items set forth in this complaint.

Sincerely,

*************************
Business Response
Date: 10/07/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have escalated your issue to a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your case number is 7008132838.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/14/2022

Complaint: 17920063

I am rejecting this response because:

This resolution, the same as the other resolutions offered by the company have not addressed any of the issues or concerns brought forth in this complaint. There is not even an acknowledgement of the error evidenced and attached to this complaint. The BBB has provided no apparent oversight thus far. On the contrary, I received an email stating that the BBB had determined the complaint had been sufficiently addressed by the company and the complaint had been closed preventing me from continuing my inquiries. This is clearly a compromised agency and does not in any real or meaningful way represent the consumer. It is truly a shame that not only the American public is being lied to, but that their hard earned money from their toil and labor is being misused in this way; not to protect the consumer but a coerced system quid pro quo system that favors large corporations.

Sincerely,

*************************
Business Response
Date: 10/19/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7009007998.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As I stated a 100 times, why is Microsoft Ads no longer importing from my ****** Ads account every week, giving me an error message?
Business Response
Date: 09/13/2022

Hello ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your ads issues. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 11172308
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 09/13/2022

Complaint: 17920039

I am rejecting this response because this is what they always say, and nothing ever gets investigated, and nothing ever gets resolved.

Sincerely,

*****************************
Business Response
Date: 09/22/2022
Hello *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your advertising issues. We have seen, you already had a previous service request ********** and multiple email were sent to you at ******************************* and no response were received from your end.
Please find below the message that was sent:

Service Request: **********
Good day Rahul,
I hope youre doing fine.

My name is ****** and Im with the Microsoft Executive and Legal Escalations team. I am following up on this case regarding your recent escalation about issues with your Microsoft Ads account.

I sincerely apologize for the inconveniences you have been through. I reached out to our Advertising team, and they located a Support case from September 5th when the ****** import issue was reported and that appears to be resolved.

I would appreciate if you could confirm if the issue has been fully addressed or if further assistance is required from our end.

I look forward to your reply. Until then, have a great day!
Please check your inbox or spam and reply back to Brayan if needed.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:09/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Microsoft Office 365 Software Premium Plan - Lifetime for $399.00 and license is expiring in 28 days. I called ******************** technical support many times and have been given the run around with no resolution. I was told someone would get back with me and I never get a call back. I also paid for Microsoft Professional Support for 5 years for $699.00 and have been getting no support at all. I am told someone would get back with me and I never get a call back, I paid $1098 on April 2, 2022
Business Response
Date: 09/12/2022
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Office 365 license. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7007702498.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/03/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I changed my motherboard on 9/2/22. I received a message stating I had to activate my Windows 10. I attempted to do so and failed. I contact Microsoft and went through 3 CS people, all asking the same questions despite an open ticket referencing all of the information to include proof of purchase FROM the Microsoft Store. 1 Hour and 26 minutes later and 5 requests to speak to a supervisor or manager, I hung up on "*******". This is reference Microsoft's case# **********. My belief is they want you to become frustrated and just go buy another license.
Business Response
Date: 09/08/2022
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is SR7007532913.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:09/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
343 industries does not deserve to represent the Halo Infinite title, they wrote it in C++ and they can't handle it. Bad choice design. You ruined our favorite game, it feels like World of Warcraft, Final Fantasy 7 Remake, Diablo immortal, Diablo 2 resurrected, call of duty vanguard....all of these listed games need complaints and reports or abducting the original titles and ruining them to cause players to get mad, they took away the block features, and are botted out to sales, mostly 3rd party fraud, aka world of Warcraft paid carries, and 2x4 meth holes.You've done your job to make your biggest fans as mad as possible and ruin the remainder of Role players that you had. We are terrorized by our only escape being used to lure in criminals on the public, game masters have disappeared and it's support that ignores you as you get attacked by angry players online. This is not role play, it's a public prison and a fenthynal shop....
Business Response
Date: 09/09/2022
Hi ***************************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your concern about the games.
We suggest you becoming part of the Xbox insider program to report those kind of issues.
https://apps.microsoft.com/store/detail/xbox-insider-hub/9PLDPG46G47Z?hl=en-us&gl=us
You can also provide feedback at https://support.xbox.com/en-US
Sincerely
Microsoft Corporation
Initial Complaint
Date:09/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hotmail is having all kinds of issues lately! Email that I want ALWAYS goes to junk mail I **** it not junk and tomorrow it is in junk again! In the past several months alot of my good email is going to junk and there is no way to fix it!
Business Response
Date: 09/08/2022
Dear *******************************

Thank you for contacting Microsoft via the Better Business Bureau. If email is going to your Outlook.com Junk folder by mistake, you can **** it as Not junk or add the sender to your Safe Senders list. Marking email as Not junk also helps us improve our service.

To **** an email message as Not junk in Outlook.com
Open your Junk Email folder and select the messages you want to keep.

From the top toolbar, select Not junk > Not junk (or Not spam > Not spam). You can also open the message and select the It's not junk link at the top.

If you've blocked someone by mistake, open your Blocked senders list and select the next to their name.
Add the sender to your Safe senders list.

Thank you for your patience and understanding, and for being a member of the Microsoft community.

If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.

If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/08/2022

Complaint: 17916145

I am rejecting this response because:

Sincerely,

*******************************

Everyday I **** it not junk and tomorrow is is back in my spam folder!
Business Response
Date: 09/13/2022
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is SR ************************ will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/03/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a xbox and i am forced to agree to the terms that they give me for not only a product i buy but to even use that product online which is understanded able but they ban you from using certain products when you have a autocorrect error. Then when you try to appeal it they wont but someone just because of there race can sit there saying the n word or worse doesnt get banned. They wont listen to you but when you pay for a service and forced to pay they to play they dont have the right to ban you.
Business Response
Date: 09/09/2022
Hi *****************************,

Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit https://support.microsoft.com/en-us or call ************ to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 09/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:09/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was studying for my math exam and all of a sudden my computer locked after I clicked on **** academy to help me with solving a math problem. I called the number and asked what was happening the man on the phone ***********************, the name he gave me requested to fix the problem for $299.99. I told him I dont know who he works for because he did not say he was with Microsoft. When I started asking questions he got upset and hang up the phone. I dont know why he would get upset if he was legit. BBB have you gotten complaints like these. Its unfortunate for me that my system was hacked and my IP was stolen to do illegal things on the dark web per ****. I would like to get my computer fixed as all my school work (teacher) is on my computer. Thanks for all your help. ***********************
Business Response
Date: 09/09/2022
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation

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Microsoft is NOT a BBB Accredited Business.