Complaints

This profile includes complaints for Cascade Subscription Service Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cascade Subscription Service Inc

  PO Box 14545 Mill Creek, WA 98082-2545

• 

  Cascade Subscription Service Inc

  PO Box 75089 Seattle, WA 98175-0089

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 05/01/2025

  I could not find a record of their cancel request nor voicemails from their number.  The customer had assured our agent at the time we processed the order that they were authorized to do so, which we have on recording. 

  I have spoken with the customer and resolved the matter as well as emailed them a confirmation of cancel.  I also dnc'd their number to prevent future contact.  The customer said this was good and they would withdraw the complaint.  Should there be any additional resolution requested, I am happy to help so please let us know.  Sincerely,  ***** Miller 

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 04/02/2025

  The customer on the recorded sales call did state and re-iterate that they were authorized to place and purchase the subscription order.  We do not have an incoming voicemail requesting the order be cancelled, however I have emailed the customer confirming this order has been cancelled and their associated phone number has been ***'d.  It appears other members may be active subscribers, so I also provided my direct phone number and invited ***** to call me directly to ensure the order is closed out and any additional phone lines are added to the *** list.  ***** *.

• Initial Complaint

  Date:02/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times to cancel a magazine subscription with this company, cascade magazine subscriptions via voicemail and emails, I am unable to get ahold of anyone, my calls are never returned, and I have yet to get a response to emails. I began attempting this approximately 2 weeks before a cancellation deadline, and have not gotten a single response in any form from anyone, despite my near daily attempts to get ahold of someone via customer ********************** phone numbers or emails.

  Business Response

  Date: 03/03/2025

  Hello,

   

  We did not show a call requesting cancellation from this customer and the number they left was different than the number on the account.  I have located and confirmed the order was cancelled and emailed the customer a confirmation of this as well.  We assume this satisfies their concerns and appreciate confirmation that the complaint was closed without affecting our rating.

   

  Sincerely,

  ***** *.

  Cascade ************* Team

  
  

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were very apologetic and i appreciate their quick response. They seem to be very professional after talking with them and I feel this was taken care of with the upmost importance. Thank You!
  Sincerely,
  
  Ausable Towing

  Business Response

  Date: 01/02/2025

  We contacted the customer and confirmed the order was cancelled.  I am DNC'ing her phone numbers and she provided feedback that we will check regarding her difficulty contacting us. She told me she was happy with the resolution and will retract the bbb complaint.   I have provided her with a direct contact number to my desk in the event she needs further assistance from us. ***** *.

• Initial Complaint

  Date:10/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I am still unsure who it was that was talking to the person on the phone, but they were talking on my behalf.  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 10/27/2024

  
  I've read the customers complaint and understand the customers concerns. I've also listened to the original customer-authorized sales call recording between our representative and the golf courses representative, *** ******** The sales call was very courteous, professional, and especially thorough and terms were discussed several times with *** ******* who requested the bill be mailed. Additionally the invoice was explained to come with an obligation to pay within 30 days with no objection from *** ******** The recording is available to the BBB upon request.

  
  ********** represented that he was authorized to approve the order for the golf course,and as he said, just for the Golf Digest so we processed the 3-year order for $83 rather than all 3 different golf titles. Cascade routinely restarts or renews subscriptions to Golf titles for pro shops nationwide and as a matter of fact, most pro shops subscribe to these titles in-order-to stay current with what their customers are reading and subscribing is typical of what head pros for golf courses across the country choose to do. Not subscribing is unusual.

  
  We never try to pressure customers to pay the invoices they requested. Also, were not sure why *** ******* encountered connection issues calling our office but after 38 years in business we have never experienced anyone repeatedly having difficulty getting through. Our phone numbers are fully functional.

  
  Finally,this order has been canceled. *** ******* was the contact for the club but sometimes there are misunderstandings or people change their minds for whatever reason. With that, we have placed this business phone number on our internal "Do Not Call" list. No further action is required, and no further communication will be attempted unless this business requests us to do so. 

• Initial Complaint

  Date:05/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Again, as long as the order has been cancelled and we don't receive any more bills, then the resolution is satisfactory.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/15/2024

  IW' have read the complaint and we understand the customer's concern. After several attempts to resolve the order over the phone we were unable to discuss the order details, so we took the liberty to cancel the order.

  The original sales call recording covered the billing terms and comprehension, desire and term details were thoroughly discussed and agreed to. We do attempt to clear balances with follow up calls on unpaid bills as perhaps the intended order was merely overlooked. However, if any customer insists on cancelling their requested order anyway, we always oblige, as we did here.

  We apologize for the communication delays on the matter that was our mistake, but again, we always cancel orders when customers demand we do so. No further communication is required on this matter.

  Thank you

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were charged $449.99 on our AMEX 7/19/22. We NEVER received a receipt or email and we were never told the charge amount. We have also not received any magazines that I am aware of. I cant recall what all the subscription was even for. Apparently we have used this service before, but I feel that this company is shady and dishonest. I would have never given the ok if I knew what this amount was! I can't get anyone on the phone to take care of this issue.

  Business Response

  Date: 10/13/2022

  Customer was satisfied with our response and the customer tried to redact the complaint due to the fact that this was merely a misunderstanding but was unable to do so. Now it's up to the BBB as to whether or not the company will be allowed to redact.