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Business Profile

Computer Software

Byteskart LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Byteskart LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/13/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 29, 2023, I remitted a payment of $499.99 to Byteskart LLC for a one-year service maintenance plan for my computer and website, Kacius Physical Therapy LLC. Subsequently, on November 27, 2023, when I attempted to engage their services by both email and phone, my efforts were met with silence. Regrettably, not only did Byteskart LLC fail to respond to my communication, but a recorded message indicated that the provided phone number was no longer valid. Despite reaching out via email, no reply was received.I kindly request the Better Business Bureau (BBB) of **************** to conduct an investigation into the practices of this business, as I believe they may be engaging in deceptive practices. Furthermore, I seek assistance in reclaiming the $250 US, corresponding to the remaining six months of the contract, considering the business has failed to fulfill its commitment to provide additional services. Your intervention would be greatly appreciated in resolving this matter.

      Business Response

      Date: 12/26/2023

      To BBB and complainant:

      Byteskart.com was unaware of technical difficulties relating to access to our *************************** until mid-December. For some unknown reason, any Customer attempting to call was mistakenly directed to a standard recording at our phone and data service provider.

      Even though this situation was outside our control, we understand the concern described by the Customer.

      We propose the following remedy: 1) We will issue a refund to the Customer.  2) We will continue to provide technical support to the Customer per the terms of the Service Agreement. This in consideration of the inconvenience experienced by the Customer. 

      We hope this solution is agreeable to the Customer. 

      *************************, Managing Director

      Byteskart LLC

      Customer Answer

      Date: 12/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you very much for you assistance in resolving this matter.

      Sincerely,

      *************************

    Byteskart LLC is BBB Accredited.

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