Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Wyze on Feb 1, 2023, via email regarding my Wyze security camera which suddenly would not connect to the internet.It had worked fine for years before this.My 14-day free trial had ended and I had already paid for a year's subscription.In December 2022, I canceled my subscription but the service would remain until November 2023 when my subscription ran out.However, suddenly my service was discontinued.There is no problem on my end with internet signals.Wyze cut this off, and they offer a $15 gift card to their store. I do not want to use their service or buy their products.I believe this is a ploy to get me to upgrade equipment.I want reinstatement for my full year of service and reimbursement of my subscription fee.

  

  Business Response

  Date: 02/27/2023

  Hello, it looks like our team has sent a new offer to you via email. Please check your email for this new offer. Thank you!

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19412163
  
  I am rejecting this response because: the last offer I received was on Feb 15.

  I do not want a gift certificate for their equipment in this strong armed attempt to force me to upgrade to a higher cost.

  I want nothing to do with their company again.

  This is their email:

  Thanks for getting back in touch *******,
   
  I truly understand how frustrating this can be. We have received your replies and recognized that you would like a refund for the cost of the item and the subscription you have purchased. 
   
  Though we are not supposed to offer anything due to the nature of the product being beyond our return and warranty coverage, however, we would like to offer you a $25 for and $5 Wyze gift card as a one-time courtesy for being a valued customer to us. I know this might not be enough to purchase a similar product, but this could somehow help you in your future purchases.
   
  At this point, this is the best offer we have. If you would like to proceed, reply with your email address so we could proceed. 
   
  Please feel free to check out this support article for more details of the information provided above: Returns & Warranty Policy
  
  Should you have any further concerns and clarifications, please do not hesitate to reach out to us. We truly appreciate your support. 
   
  Have a great day and stay safe!
  Daneth | Wyze Wizard
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/07/2023

  Hello, as $25 is the cost of your item we will not offer any higher amounts at this time. From our Limited Warranty Overview:

  Wyze warrants to the original owner of the product that the product will be free from defects in materials and workmanship for a period of one (1) year from the date you purchased your product from Wyze or an authorized retailer (the General Product Warranty Period). Wyze will, at its sole option, either (a) replace any defective product or component, or (b) accept the return of the product and  refund the money actually paid by the original purchaser for the product (i) to the payment method used by the purchaser, (ii) as a Wyze store credit, or (iii) as a gift card. This warranty is not transferable and applies only to the original purchaser.

  As your item is out of warranty, we will not make any further offers. You may read more on our Warranty Policy here:

  *******************************************************

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19412163
  
  I am rejecting this response because: WYZW disconnected my camera just after I paid a one year subscription.

  They want to give me only $25 which isn't enough to buy a new camera.

  WYZE should offer me a brand new camera and a 2 year paid subscription in return for disabling my camera after I paid in full.

  The $25 camera and the $20 subscription fee already total $45, which WYZW doesn't want to be res;onsible for after taking my money without giving anything back in return!

  They should be fined and their business should be closed.

  I expect an offer of a free top tier camera with my paid subscription and another free year of service.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/07/2025

  Hello, we would like to provide further information. The user purchased this camera February 13, 2021 per their proof of purchase. **** has a 1-year limited warranty on most products, as the user was experiencing issues in 2023 this would make his item out of warranty. Our team still offered a Wyze Gift Card as a one-time courtesy for the user, who was upset we would not offer a refund. This item was not eligible for a refund as it was well past the return policy and out of warranty, the item was also purchased from ****** which is an authorized retailer. Only items that have been purchased directly from **** through the Wyze Store can be returned to ****. Items purchased through ***** authorized resellers and distributors must be returned in accordance with their respective returns and refunds policy.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 19412163
  
  I am rejecting this response because:

  the camera worked fine.

  The complaint is that my service was cut off in an attempt to force me to buy a more expensive camera.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/15/2025

  Hello, the service in question was an in-app purchase meaning through ***** or ******. We do not control these services as payment and cancellation are controlled by ***** or ****** respectively. If the user requested a cancellation through ***** or ****** they typically will not issue any sort of refund and the service will continue running through the end of the payment period.

  Customer Answer

  Date: 07/19/2025

   
  Complaint: 19412163
  
  I am rejecting this response because:

  wyze stopped my service after I paid for a year subscription. Nobody else stipped mybservice. Wyze took my money for 1 year service, then discontinued the aervice claiming that the camera was out of date. They gave me a tiny gift card to force ***** buy a higher price camera. But the one I was using was absolutely fine. I am tired of the lies Wyze keepsbtelling. This has become harassment.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased thru Amazon LESS THAN 1 YEAR Ago (still warranted) 3 Wyze-3 cameras and their memory cards for my home. Now that 5 G technology has rolled out, they no longer work. These cameras arent even a year old!! Obviously this new technology has been in process for quite some time, so they knew they were selling product that would be obsolete before warranty date. I would like three replacement cameras that are compatible with 5g or my money back for the three cameras AND the associated Wyze memory cards.

  

  Business Response

  Date: 02/27/2023

  Hello, Wyze Cam v3 currently only works with 2.4 GHz networks. This is because it works better over long distances and also has better wall penetration.

  During the setup process, the Wyze app will automatically try to connect to the network that your mobile device is currently connected to. Although some Wyze devices are compatible with both 5 GHz and 2.4 GHz networks, most are only compatible with 2.4 GHz networks. If your mobile device is connected to a 5 GHz network during setup, your Wyze device will attempt to connect to that network. 
  
  Before beginning the setup process of your Wyze device, wed recommend checking that your mobile device is connected to a 2 GHz network. You can check this by going to your mobile devices settings. 
  
  If you arent sure what type of network you have or if you are only seeing one Wi-Fi to connect to, wed recommend reaching out to your ******** Service Provider to make sure your 2.4 GHz network is available to connect to and is easy to distinguish. We recommend adding a 2 or 2G to the end of the network name to easily tell what type of connection it is. 
  
  I hope that helps! If you are still having an issue with your Wyze device connecting to your network, please dont hesitate to reach out to our Wizards Team (www.support.wyze.com) with any error messages or verbal prompts you are receiving and Id be happy to assist you further.
  

  Customer Answer

  Date: 03/05/2023

   
  Complaint: 19391813
  
  I am rejecting this response because: I have other cameras from other vendors and they were able to update the software to accommodate 5g.  You knew this technology was coming.you did nothing to plan for it.  Shameful.  Also, my other camera that runs on 5g? Its 100 feet from the house so distance is not an excuse. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a yearly subscription for home monitoring. Wyze is slow to respond and even slower to resolve technical issues which in each instance eliminate our ability to utilize the home monitoring services which are supposed to protect our home.Feb 2022 - the wyze app refused to recognize our system for nearly 7 days. During this time we could not arm or disarm and no monitoring took place. May 2022 - the day before we left for a 10 day vacation the hub stopped connecting via any means (wifi or ethernet). There was no way to get through to wyze for a fast response, we can only email and it takes a full day for an escalation and we are forced to repeated everything in writing.. The usual response is to remove all 50 or so of our products and add them all over again.Feb 2023 - after a planned outage and upgrade where home monitoring was offline for a few hours along with all other services, our services were reset in the app on the main account. In the shared with account they were still there. I armed the system. Woke up hours later and the app stated it was disarmed. I opened the door. The alarms all went off and our codes were no longer valid, there was no alarm response from noonlight. And the alarms wouldn't stop at all. The hub and the two keypads had to be destroyed for the alarm and announcements to end. I asked for a refund as we have nearly a year of service left with wyze and they refused sighting their no refund policy, Wyze just today altered our plan which showed we had nearly 1yr left and now shows terminated when we had been told it would be valid to reactivate. Wyze does not operate in good faith. They do not provide immediate phone support for technical issues of an urgent nature. They do not replace equipment easily or quickly, if at all. There have been countless technical issues. They trap people into long term commitment but offer no release when they can not provide appropriate or reliable services.

  

  Business Response

  Date: 02/27/2023

  Hello! It looks like our team has already issued a refund for this. If you are still running into any issues, please reach out to our Wizards Team (www.support.wyze.com) for further assistance. Thank you!

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought WYZE Cam v3 Wired Home Security Camera with 3-Months Cam Plus Included (2-Pack) from HomeDepot.com from product description and package says 3 MONTHS CAM PLUS SUBCRIPTION is fee with the purchase. But when I setup CAMERAS it showed me only 15 days of fee CAM PLUS SUBCRIPTION, so I called and check with Customer support and they said they know about this issue, even thought it says 15 days, you won't be changed for 90 days. But they charged on 15th day. Subscription was select under my profile was ANNUAL and APP STORE (ANDROID). So when I contact Customer support they says, they can't reimburse the payment made because it charge through ****** PLAY STORE. When I contacted ****** they said contacted DEVLOPER of APP in ****** PLAY STORE, as per ****** email is ************ to get the refund, this email address does not exits. But WYZE is not refunding or and not helping to use by free 90 DAYS CAM PLUS SUBCRIPTION. Please help me to get my refund and use my free 90 Days Subscription period. Purchase Receipt attached. Thanks, ****

  

  Business Response

  Date: 02/10/2023

  Hello, we apologize for any inconvenience but at this time, we are unable to access or edit any subscriptions obtained through in-app purchases as Apple and ****** do not share that information with us. Since this was an in-app purchase, please reach out to Apple (for iOS users) or ******s (for Android users) customer support for further assistance. 
  
  If you cancel the subscription, youll be able to keep the function of the subscription until the end of the billing cycle. You will NOT receive a refund for your unused time.
  If you choose a more expensive plan compared to your current ones, youll be refunded for the unused time for the current plan and be charged for the more expensive plan immediately.
  If you choose a cheaper plan compared to your current ones, the change of billing will take effect starting from the next billing cycle.

  You may read more about in-app purchases here:

  *******************************************************

  Customer Answer

  Date: 02/11/2023

   
  Complaint: 19369577
  
  I am rejecting this response because: Wyze Labs, INC. ignoring the fact that they charged my subscription at the time of promised free trail period of 3 Months. I had 90 days Free Trail Period and they charged on 15th day after signup. See the attached Screenshots of my ****** Pay Transaction details with Transaction ID and Card#. ****** Play Developer Order details and Wyze APP Subscription screenshot. With these details any APP developer can find transaction and do they needful as per ****** Play Support. If they need extra help regarding this, Wyze Labs, INC. could directly contact ****** Play/Pay Support Team to cancel transaction and refund it. As per my purchase receipt (posted along with initial complaint), Wyze Labs, INC. offered 3 MONTHS CAM PLUS SUBCRIPTION PER CAM and also this Package also says the same outside. I think this company is trying to cheat customers with false promise and later they are saying they have no way to cancel and refund. They can call ****** PLAY STORE SUPPORT team to get more details and can do the needful. Wyze Labs, INC.  customer support was ignoring me with the same message to not to refund and not to provide my FREE 3 MONTHS CAM PLUS SERVICE. Please help me BBB to get my REFUND and my FREE 3 MONTHS CAM PLUS SERVICE.

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/27/2023

  Hello, as mentioned we are unable to access or edit any subscriptions obtained through in-app purchases as Apple and ****** do not share that information with us. Since this was an in-app purchase, please reach out to Apple (for iOS users) or ******s (for Android users) customer support for further assistance. 
  You may read more about in-app purchases here:
  *******************************************************

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19369577
  
  I am rejecting this response because:They are saying same thing like their first response. This is terrific company which don't care customers. I don't know what they are saying. If ****** is not sharing any payment information then how they know that I paid for subscription and where that money went to. ****** said clearly, it's upto Developer that they need to reimburse or not. Also why they are ignoring the fact about charging me at the time to Trail period. If Wyze admit that they did wrong then they can reimburse me in different ways too.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 8th, Wyze Labs, inc. charged me $4.22 for a subscription that I am not using or I did not authorize to be renewed. Wyze offers a free 3 month subscription with the purchase of new cameras, however I had no cameras attached to the service there for the service should had lapsed and should not have charged me as I did not authorize the company to keep my method of payment on file for this monthly subscription. I already have an unlimited yearly subscription for the same type of service. Wyzes website states that it does not refund services which is understandable for services that I subscribe to as in the annual subscription that I purchased, however the trial subscription that **** decided to charge me for despite me not giving authorization is unacceptable and I would like a refund.

  

  Business Response

  Date: 02/10/2023

  Hello, all terms and conditions are disclosed here:
  
  *************************************************
  
  "Some Services may be provided for a fee, either now or in the future. When you select or use Services subject to a fee, you will pay the applicable fees in connection with such Service(s) in accordance with the amounts and payment terms (including due dates) specified in the applicable Supplemental Terms or on the Site and/or the Wyze App. If no timing or due date for a given Service fee is specified, such fee will be due upon selection or sign up for the applicable Service. Some paid Services may be offered on a subscription basis with fees charged to you upon periodic renewals of such Service absent your termination of such Service prior to the renewal fee becoming due. Unless otherwise noted, all fee payment obligations for Services are non-cancelable and all Service fees paid are non-refundable and non-creditable. Wyze may change any or all of its Service fees (or impose new fees) upon notification to you of such changed or new fees (except to the extent the applicable Supplemental Terms expressly state that fee rates are locked in for some period of time)."
  
  Upon check out, right under the total for your purchase, you will see "recurring total" which will give you the total amount you will be charged monthly after your free trial is over.
  
  We would recommend reaching out to our Wizards team (www.support.wyze.com) for further help on this matter. Thank you!

  Customer Answer

  Date: 02/21/2023

  There was no acceptable resolution given from the Wyze Team. They reached out out informing me of a policy that pertains to someone that accepts a new subscription, I however never used or attached my payment to the subscription that I was charged for which was a free subscription that came with a camera I purchased. I was still some how charged. Their policy states that if I were to use the subscription without cancellation I would be charged. I was still charged and am not getting a refund this is unacceptable for someone to place their trust in a company to make purchases and the company without consent uses their payment to charge a subscription.

  

  Business Response

  Date: 03/01/2023

  Hello, from our Services ************************ Services are non-refundable. Including: Cam Plus, Cam Protect, Cam Plus Lite, Wyze Home Monitoring, and Sprinkler Plus.
  You can cancel the service at any time, but it is non-refundable. Your service will remain active until the end of the current pay period.
  No refunds will be issued for any unused time of the pay period.

  You may read more about this here:

  *******************************************************

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19364220
  
  I am rejecting this response because:As I stated in my original message this service was not activated by me, but this service was activated by WYZE. I purchased a camera that came with a free trial monthly subscription that I never activated because I had already purchased a yearly subscription. **** went as far as attaching my payment method to a second subscription. This is self explanatory and has no logic that I would pay for two subscriptions for the same service. On Wyzes site you can only attach a device to one subscription and can not attach the same device to another subscription which in my case proves my point. This is an unacceptable and unfair practice of this company and needs to be addressed.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/09/2023

  Hello, if you are having issues with your subscription we would recommend reaching out to our Services Specialists (www.support.wyze.com) so they may look into this further and help. Thank you!

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of last week my wyze lock has been draining battery's within 24 hours whereas before it would last months. I called customer service and was told it's no longer under warranty even though I'm only a few days out of warranty. The representative said she was going to escalate it to higher *** but she didn't. She did try and get a one time courtesy to replace it but she said they wouldn't alow it. That is why i asked for it to be escalated. I legitimately have one of everything wyze has to offer. And I was appalled how they handled this. The wyze ticket number is [Wyze Ticket *******].

  

  Business Response

  Date: 02/10/2023

  Hi there, we will have one of our orders specialists reach out to you for further assistance with this issue. Thank you!

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 19349573
  
  I am rejecting this response because:

  This still did not help my issue. You guys can tell I have literally everything you offer. And still don't want to help me even though I'm only a few days out of warranty. Plus you guys say because I've had it replaced once that you can't warranty it. Then what's the point of a warranty? If your product is faulty. Then you need to own up and warranty it. Instead of milking your customers. Its not my fault your product failed yet again. Heck I can even send the other one back to you so you can see why this one failed and drains battery's in 1 day.  I just need the lock replaced. Or I am no longer going to recommend your products to any of my customers. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/27/2023

  Hello, your product was issued a replacement on Feb 12, 2023. Please check your email for your follow-up replacement order ID. Thank you!

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for over 3 years. I have started with the Wyze Cam Pan and decided to get the Wyze v2 Cam they had at the time. I never encountered an issue with these cameras since they performed to my expectations. I purchased a home, in 2022, and added 3 more of the Wyze Cam v3. I wanted outdoor cameras, purchased 4 of the Wyze Cam Outdoor v2 along with 4 solar panels and an additional Wyze Cam v3 and a doorbell. I went on the website and read the features and liked that it didn't need wires, which will make easier for mounting. At no point under the features, it says it does not record continuously and it does not allow playback. I have added the screenshots to the website showing the item. I hired a company to mount them all around the areas of interest in January. And went ahead and subscripted to Cam Plus. To my disappointment, I came to find out after installation. That they don't record continuously like my Cam v2/v3 and Pan do. Which is very silly to have cameras that are outdoor and only record motion and not complete movement at that. That will be an ideal feature for indoor since we may not need continuous recording due to privacy concerns. I spent $500 in cameras, $65 in 4 sd 64gb sd cards and $250 in installation cost. Because your website is deceiving, and it should state CLEARLY that it can't record continuously. I only learned that I could do a 24hr or more recording while playing with the app, but I need a bigger SD card than the ones I bought since the app anticipated 42gb or more for 24hrs of recording. Which means I need 588gb sd cards if I want 14days of recording. Which will cost $50 per card, and I can only get 512gb. To top it off, because I was concerned, I may have been missing something and perhaps I was not understanding how these cameras work, I called customer service. The representative, ***** (Ticket *******) did not take a minute to listen to my questions and kept cutting me off. Worse customer service experience.

  

  Business Response

  Date: 02/10/2023

  Hi there! Wyze Cam Outdoor will have the option for Scheduled Recording. This means you may record to a microSD card with your Wyze Cam Outdoor and with Scheduled Recording set the camera to record during a set time frame. This is similar to the Continuous Recording on Wyze Cam v2 and Pan. The Scheduled Recordings will be available in the camera album. You may read more about this here:

  
  ********************************************************

  When using Cam Plus with your Wyze Cam outdoor please note that Wyze Cam Outdoor allows for adjusting both the Recording Length and Recording Cooldown so that you can either record the full duration of motion, or end the recording after a set amount of time (or add a gap between recordings) to help reduce the impact that this has on your Wyze Cam Outdoor's battery life. These can be changed under Wyze Cam Outdoor > Settings > Event Recording.
  Backup to Base Station is unavailable when using Cam Plus with Wyze Cam Outdoor.

  If you have any further questions, please let our Wizards team know. Thank you!

  Customer Answer

  Date: 02/23/2023

  Please see attached items. In order for me to have the features I needed with the current item, I have to purchase 4 SD cards that have over 528GB in storage. Each with an additional cost of $50. I am very meticulous when it comes to purchases of this nature because these were intended for surveillance purposes. I have a 14 years old that gets home from school alone and her safety DOES NOT have a price tag and for me to go and purchase 4 outdoor cameras that will only record a maximum of 5mins where it was not stated on their website (screenshots attached) it's concerning. I have to hire someone to install them since they are located 10 feet above ground. For the same reason I mentioned (safety). It sometimes happens to my daughter. I won't be able to know since I can only get 5 mins. I could've purchased cameras that were available at a lower price and it would have done what I intended it to do. The cost for the cameras, the solar panels, the mounting items, the 32g SD cards and the installation cost has totaled to close to $1,000 and not to mention the cost to uninstall them. It is not fair that a company can get away with deceiving and stealing from consumers. 
  
  Best Regards,
  ******************* 
  

  
  

  

  Business Response

  Date: 03/22/2023

  Hi there, as mentioned Wyze Cam Outdoor will have the option for Scheduled Recording. This means you may record to a microSD card with your Wyze Cam Outdoor and with Scheduled Recording set the camera to record during a set time frame. This is similar to the Continuous Recording on Wyze Cam v2 and Pan. The Scheduled Recordings will be available in the camera album. You may read more about this here:
  
  ********************************************************

  
  When using Cam Plus with your Wyze Cam Outdoor please note that Wyze Cam Outdoor allows for adjusting both the Recording Length and Recording Cooldown so that you can either record the full duration of motion, or end the recording after a set amount of time (or add a gap between recordings) to help reduce the impact that this has on your Wyze Cam Outdoor's battery life. These can be changed under Wyze Cam Outdoor > Settings > Event Recording.
  Backup to Base Station is unavailable when using Cam Plus with Wyze Cam Outdoor.

  *******************************************************

  These are currently the options for Wyze Cam Outdoor v2. We would recommend taking a look at the articles provided to help with any questions you may have on setup for recording. Thank you!
  
  
  
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a Wyze customer since February 2022. I pay for Cam + on 2 of my cameras and the others that I purchase came with the free 12s videos for motion and sound. I chose this company specifically for this benefit of not having to pay for cloud recordings. A few weeks ago I spent a ton of money purchasing more cameras from Wyze- 5 ** cameras and the doorbell pro. I installed them all and then noticed the ** ones weren't recording any videos or sound-only pictures but my doorbell was. I was very confused because all of my other ones record without paying for cloud service. I checked the website to make sure I wasn't missing anything from when I purchased the cameras and it said nothing about needing to pay for a cloud service. I contacted **** and they said that they no longer include the free cloud recording and that was something that came with the cameras I bought last year. I said I should have been grandfathered in then since I am not a new customer. They said I could return the cameras if I wanted, buy SD cards or pay for the cloud service for each camera. They said they also have no military discounts available for me. I spent so much time setting these cameras up and installing them that it would be a huge inconvenience to now uninstall them and send them back. Additionally, the cloud service is expensive for as many cameras as I have and so are SD cards. If these cameras didn't come with the free cloud recording like the doorbell or my other cameras this should have been clearly noted on the website and I never would have bought them! Wyze should provide me with free cloud recording for these as well or replace them with cameras that come with the free cloud recording. I am extremely disappointed. Additionally, my flood light recording is not reliable and often times isn't working. I switched from Ring to Wyze for the free cloud storage. Now I am spending more with this new service than I did with ring and wish I hadn't switched!

  

  Business Response

  Date: 02/07/2023

  Hi there, Cam Plus Lite is a ************** and only works on older camera models. Cam Plus Lite is compatible only with Wyze Cam v1, Wyze cam v2, Wyze Cam v3, Wyze Cam Pan v1, Wyze Cam Pan v2, Wyze Cam Outdoor v1, and Wyze Cam Outdoor v2.
  
  This service is not compatible with Wyze Cam v3 Pro, Wyze Cam Pan v3, Wyze Cam OG, Wyze Cam OG Telephoto 3x, Wyze Video Doorbell, or Wyze Video Doorbell Pro.

  I'm sorry to say that we don't have a military discount available. We do everything possible to offer our products at the best possible price and don't have further discounts available. We appreciate you asking about it, though. I'll tell the team that you requested a military discount so that we can keep an eye out in case opportunities open up in the future.

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 19338926
  
  I am rejecting this response because: As a customer of over a year it is extremely disappointing to have a company who up'd their prices on those who were already customers. I got rid of my ring system for the simple fact that **** claimed to have free cloud recording and storage- clearly a lie. If the ** camera was incompatible with that service, where is that listed on the description of the cameras from YOUR website. So you mean to tell me now I'm stuck with worthless cameras that I purchased 2 weeks ago from your website unless I want to pay $100 a year for storage or micro SD? I will absolutely not recommend wyze to anyone I know going forward and make sure everyone knows how TERRIBLE your customer service is. 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 02/27/2023

  Hi there, Cam Plus Lite is a ************** and only works on older camera models. This information may be found on Wyze Cam OG's FAQ located here:
  *********************************************************
  We do not currently have any plans to make Cam Plus Lite available to Wyze Cam OG.

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19338926
  
  I am rejecting this response because of the lack of customer support. Wyze has provided the worst customer experience and support of any other company. I will be selling my Wyze products and going back to Ring. I went with Wyze originally because of the free recording which apparently is not available for the 5 cameras I just purchased and Wyze has just provided me with the most impersonable, uncaring response with no resolution to my issue. I will be advising others of my experience. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased their cordless vacuum from ******* and the product did not come with a power cord to charge the battery. After returning the product to ******* and being told that I have to wait 5 business days (no attempt to exchange despite the store manager saying we could). I contacted wyze and the chat agent admitted that the version they sell in ******* does not come with a power cord. They cannot sell a rechargeable battery operated device without a charger that charges the device.

  

  Business Response

  Date: 02/06/2023

  Hi there, Wyze has a partnership with ******* to sell Wyze Cordless *************** units are different than the units sold directly by Wyze through wyze.com and the Wyze app.

  
  Units purchased through ******* are cost-down versions and do not include the following:
  Floor Brush
  2-in-1 Brush
  Wall Mount Base
  Additional Insert
  
  We apologize for any confusion or inconvenience this may have caused.
  

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 19331305
  
  I am rejecting this response because: of the stress caused by this ordeal
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought 8 wyze cameras and was promised a relaivle working camera to which will help improve security. these claims are false as the cameras work maybe 20 percent of the ****, they dont record half the time, grainy picture theyre all around slow. app is horrible, they always cause issues that make u reformat everytiie. ivve had several critical security issues. theyre easily stolen *** manipulated. the subscriptiions i paid for dont worrk properly. they dont fix or even bother with you when you call out their horrble substandard product. this needs to be stopped security is very serious and any vendor needs to come correct and efficient in that department i have had things stolen and you cant ever even get a clear pic.. they skip around they just ****

  

  Business Response

  Date: 01/31/2023

  Hello, we are very sorry to hear you may be running into some trouble. We are unable to locate a support ticket with the information provided, can you please send us your most recent ticket number so we may look into your issues and assist further? Thank you!

  Customer Answer

  Date: 02/04/2023

   
  Complaint: 18955463
  
  I am rejecting this response because:

  i have already gone through support, resetting cams, powering on off troubeshoot this troubleshoot that and quite frankly im done with it. i need security ive had stuff stolen from my house and have no proof. *** spent prolly $2,000 and lost more due to ur false claims  and not providing a product that works as u say it does. really i need to be taking yall to court. i just want you to refund me for all my wyze products including all subscriptions since day 1. or cover 90% of my new system that i need like now.

  Sincerely,

  
  ***********************