About
Important information
- Additional Info:On April 28, 2025, Better Business Bureau was alerted to a business operating as Wyze Labs Inc. Customers report difficulties cancelling subscriptions and requesting refunds. Wyze Labs Inc does not offer refunds for subscriptions. To cancel a subscription, please visit https://support.wyze.com/hc/en-us/articles/12791360648475-How-do-I-cancel-my-Wyze-subscription. To review Wyze Lab Inc’s refund policy, please visit https://support.wyze.com/hc/en-us/articles/360055796072-Can-I-get-a-refund-if-I-cancel-the-subscription-through-IAP.
Overview
Wyze Labs Inc
8815 122nd Ave NE Ste 201
Kirkland, WA 98033-5828
See Hours
| Monday | 6:00 AM - 6:00 PM |
|---|---|
| Tuesday | 6:00 AM - 6:00 PM |
| Wednesday | 6:00 AM - 6:00 PM |
| Thursday | 6:00 AM - 6:00 PM |
| Friday | 6:00 AM - 6:00 PM |
| Saturday | 8:00 AM - 4:00 PM |
| Sunday | 8:00 AM - 4:00 PM |
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 8/25/2025
Years in Business: 5
Products and Services
Business Details
- Local BBB:
- BBB Great West + Pacific
- BBB File Opened:
- 12/8/2017
- Business Started:
- 2/25/2020
- Business Started Locally:
- 7/19/2017
- Business Incorporated:
- 2/25/2020
- Type of Entity:
- Corporation
- Business Management:
- Mr. Yun Zhang, Owner
- Ms. Cat Hooper, Customer Service Manager
Additional Contact Information
- Principal Contacts
- Mr. Yun Zhang, Owner
- Customer Contacts
- Ms. Cat Hooper, Customer Service Manager
- Additional Phone Numbers
- Other Phone: (844) 999-3226
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Business Categories
- Security Cameras, Home Automation, Home Electronics, Tech Support
Latest Reviews
John C
"wyze cam company I bought two V4 pan cams so that I could possibly eliminate the still V twos and threes. Good thing I did not take those out first these V4 pan cams are a piece of junk and Wyze knows it they have full control of fixing it for example; no color at night on the features if there is its inconsistent off on off on yes thats been reported not fixed." ... Read full review
Chuck C
"Always a code 6 error and it's basically stealing your money for garbage and no real resolution"
phyllis ann s
"I have used Wyze Doorbell Cam since 2022, mostly trouble free, until I tried to install a Wyze Bulb Cam on my deck. The app for the Bulb Cam was not compatible with my phone, so I deleted it and lost my Wyze Doorbell Cam app; Wyze tells me it is GONE and can't be restored." ... Read full review
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