Business Profile

Property Management

Weidner Property Management LLC

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Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

144 total complaints in the last 3 years.
55 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/15/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* claims I cannot get out of my lease or recieve any reimbursment even though the elevators have been non servicable for over 5 weeks. The last day it was working, I had to call 911 to get the fire department to let a man out that was stuck. She says by terms of the leasing agreement the elevator is an amenity and not a necessity.
Business Response
Date: 07/16/2025
To whom it may concern,
We sincerely apologize for the inconvenience stemming from elevator issues. We have been working closely with our elevator company to resolve/repair what is needed, and we expect a fix to be in place within a week. Our team has verified that there are no specific accessibility needs posed by our residents, and we have communicated estimated repair times throughout. Please know that the lease does not stipulate that a lease break is allowed due to an amenity being inoperable for a period of time. If the resident chooses to break their lease, they will be required to pay the associated termination fee.
Thank you.
Customer Answer
Date: 07/18/2025

Complaint: 23605615

I am rejecting this response because:

We have been told for 3 weeks it will be fixed next week and each week they just lie. I want out of my lease and compensation for non working amenities and bad communication.

Sincerely,

****** *****
Business Response
Date: 07/24/2025
To whom it may concern,
***** know that as of this date, the elevator has been fixed and correspondence was sent to all residents of the community. We do not charge additional amenity fees, so there is no compensation to be provided for the outage. If the resident would like to break their lease, they may contact the office for more information.
Thank you.
Initial Complaint
Date:07/07/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved from apt 515 into 513 at the *** apartments in ***********, **. The company is withholding $100 of my security deposit for painting. There was no damage of any kind. The painting required would be for very minor scuffs and filling holes from hanging photos on the wall. I used small hooks with tiny **** nails to hang everything. So these holes were extremely small. This touch up paint is normal wear and tear. Plus, before hanging items on the wall i specifically asked an company employee, Su, if i would lose any of my deposit for simply hanging items on the wall. She replied no. By withholding this security deposit, they are in violation of state law. MN Statute 504B.178 Subdivision 3(b) clearly states:"to restore the premises to their condition at the commencement of the tenancy, ordinary wear and tear excepted."The excuse they used was that the aparment needs to be 'move in ready'. This ambiguous statement is guise used for charging for anything. I was told by the building manager that I was also being charged for not polishing the stainless steel fridge or shining the bathroom faucet. The company believes they should not need to facilitate anything for the apartment to be turned over. This guise to keep deposists is also in violation of MN state law. I also question that the company charges tenants to pay for professional carpet cleaning when moving out. Cleaning the carpets is also normal wear and tear.
Business Response
Date: 07/17/2025
To whom it may concern,
Upon further review, a credit of $100 was provided to this resident for the painting charge. Any other charges will stand as they are in line with the lease agreement.
Thank you.
Customer Answer
Date: 07/28/2025

Payment has been received. Thank you!
Initial Complaint
Date:07/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a $1300 deposit due back to me after my walk through at the end of my lease on 5-27-25. I arranged a walk through with ************ management but they did not show up. Suspicious behavior and I was ignored when asked about my deposit. I was charged over $900 of damage. I was charged $274 for electric over four days because I had it turned off on 5-24-25. $200 on paint that peeled from ceiling that leaked everytime it rained. I had ***** issues. Charged $80 for cheap blinds that fell off all the time. I can send email of charges that I was charged. I knew something was fishy because the office did a pre walk through with outrageous charges and the apartment is old not in good shape. The office avoided me when I asked for my deposit refund. I even have an email telling them about being overcharged before they overcharged me. I just honestly felt robbed by Atrium Courts.
Business Response
Date: 07/16/2025
To whom it may concern,
Please see the attached move out inspection and photos, detailing the condition of the apartment upon move-out. Our team did complete both a scheduled pre-move-out inspectionduring which we provided him with an estimated charge sheetand a full move-out inspection once the resident vacated on May 27th.The final inspection showed the unit required a full paint, a deep carpet cleaning due to heavy soil, replacement of drip pans, a full cleaning of the apartment (including appliances and cabinetry), and replacement of four damaged patio blinds. All move out charges assessed are in line with the terms of the signed lease agreement.
Thank you.
Initial Complaint
Date:07/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Formal Complaint: Racial Discrimination by ***** ********* (*************************)Dear Weidner Management Team,I am writing to formally report a disturbing and discriminatory experience my brother and I had with one of your property managers, ***** *********, regarding a rental application we submitted for Applewood Pointe in ******* on July 2, 2025.After submitting our application, we received a call from *****. During that call, she made several racially charged and inappropriate remarks. One of the most concerning things she said was:I dont know how they do things in your country, but this is *******, ******, and we do things differently here.This comment was extremely offensive and clearly discriminatory. It implied that, because of our background or ethnicity, we were unfamiliar with or unfit to follow basic rental processes. The tone and attitude ***** used during the call made us feel unwelcome, disrespected, and *********** a result of this interaction, we made the decision to withdraw our rental application immediately. However, we have not received a refund of our application fees, nor has anyone from your team followed up despite multiple attempts to reach out.We are requesting the following:1.A full refund of our application fees.2.A formal apology from Weidner and ***** *********.3.That appropriate action be taken against ***** ********* for her racially insensitive behavior.4.Confirmation that Weidner is committed to maintaining a respectful and discrimination-free rental process, and that all employees are trained in cultural sensitivity and anti-discrimination practices.We are also submitting a complaint to the ******************************* and seeking legal guidance regarding this incident.We hope Weidner takes this seriously and acts quickly.
Business Response
Date: 07/08/2025
To whom it may concern,
We are very sorry to hear that our customer felt this way after an interaction with one of our associates. Please know that our associates' version of this interaction does not match what this customer is stating. Our associate explained the reason for the application denial, being the previous rental by these tenants having been left in an unfavorable condition. A second associate in the office during the call can attest that the quoted sentence in this complaint was not actually said to the customer. We apologize if any comments made during the conversation were misconstrued as racially charged. We pride ourselves as a company on treating all our customers and residents with the utmost care and respect, and we will continue to do so in our day to day dealings with customers.
Regarding application fees, the application states that if an application is denied, application fees will be forfeited.
Thank you.
Customer Answer
Date: 07/08/2025

Complaint: 23557358

I am rejecting this response because: the comment was clearly passed by your employee. i dont need my
money back but i need an apology from her. she was extremely racist. i will be taking legal action if an apology is not received .

Sincerely,

***** ******
Initial Complaint
Date:06/27/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 05/08/2025, I paid the property a total of $550.00 for move in fee $250 and refundable deposit $300. I also paid 2 non-refundable deposits of $85 each. I have made several attempts to get the refundable portion of the monies paid reimbursed and the company has not responded to any request for same. I am entitled to the $550 as I changed my mind on moving in due to the many unfavorable reviews of the property listed on **** and ******. I am looking for reimbursement of $550.
Business Response
Date: 07/09/2025
To whom it may concern,
Please see the attached Qualifying Criteria document that states the regulations around ******* monies if the application is cancelled. The document states that once an application is approved, the ******* monies become non-refundable. However, as a customer service gesture, this customer has been refunded.
Thank you.
Customer Answer
Date: 07/14/2025

Complaint: 23526960

I am rejecting this response because:

Sincerely,

******* ******
Customer Answer
Date: 07/22/2025
The response to the business for the rejection is : no amount was included in the refund that theyre providing. I would like to have the amount. To date, the business has not sent any refunds
Business Response
Date: 07/25/2025
To whom it may concern,
We apologize for any delay in the refund being sent. A new refund check of $300 has been sent out and mailed with USPS.
Thank you.
Customer Answer
Date: 07/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tenant: ***** ***** Property: **********************, Unit [B132 ] ***********, ** Landlord Contact: ****** ****, Residential Account Specialist Dispute Amount:Full $700 security deposit wrongfully withheld Additional invoice: $1,709.70 Total contested: $2,065.90 ---------------------------------------------------------Inflated Carpet Charges Cites 60+ urine spots from a black-light test, yet unit smelled of urine before move-in and was only *************** proof the carpet was ever professionally cleaned prior to tenancy.Black-light results unreliable after later hallway flood and chemical exposure.Staff noted odor only in one bedroom, not entire unit.Flood Damage Misattributed to Tenant Pipe burst left ~2" standing water; I reported it multiple times.Carpeting and floor damage stem from landlords maintenance failure.Improper Move-Out Inspection *******ed without me; checklist unsigned, 5 items marked N/A.Violates RCW 59.18.260 inspection requirements.Normal *********** Billed as Damage Nail holes patched; only minor touch-up paint needed after 2.5-year stay.WA law classifies this as ordinary wear, not tenant liability.Missing Documentation No signed move-in checklist, photos, or valid cleaning estimate (cleaning line shows $0.00).Charges lack evidentiary support required under RCW 59.18.280.Potential Bad-Faith ******* Withholding entire deposit and demanding extra funds appears punitive toward an elderly, disabled tenant who acted in good faith.-----------------------------------------------------------------------------------Resolution Sought:Recognize $343.80 (cleaning + utilities) as valid; refund $356.20 deposit balance and rescind the $1,709.70 invoice.
Business Response
Date: 06/25/2025
To whom it may concern,
Please know that any move-out charges assessed are in line with the terms of the signed lease agreement. During the move out inspection, over 50 holes in the walls were found from nails and photo hangings. This goes beyond normal wear and tear, and necessitated painting to fix the damage. The carpet was found to have excessive pet damage which required replacing. The carpet was inspected after the water intrusion incident and deemed to be in fair condition. The necessary replacement of the carpet was attributed to pet damage, not past water damage. Overall, this apartment required additional efforts to bring it back to a rentable condition, and applicable charges were passed onto the resident.
Thank you.
Customer Answer
Date: 06/27/2025

Complaint: 23514168

I am rejecting this response because:

Thank you for giving me the opportunity to respond to Leavenworth Haus Apartments most recent statement. Their claims remain unsupported by their own inspection records and invoices.

1 | 50+ wall holes claim
The move-out inspection performed by their third-party vendor (HappyCo) lists:
Living Room 13 patches
Dining Room 12 patches
Bedroom 1 11 patches
Bedroom 2 20 patches
Total: 56 patches and touch-ups, not holes, and HappyCo records Drywall repairs: No . Ordinary nail-hole patching after 2 years is classified as normal wear under Washington RCW 59.18.280 and should not trigger a full paint charge.

2 | Carpet replacement attribution
The replacement invoice they rely on (No. 8-806196) is for Unit D150, dated 3 March 2025two months before I vacated B132 .
Their own move-out report rates most carpeted areas Clean Only, not Replace .
The Heavens Best estimate merely suggests replacement after finding 60 black-light spots; it is not proof the damage occurred during my tenancy .
The unit experienced a hallway pipe burst that saturated the carpet with water, salts, and detergentssubstances that also fluoresce under black lightmaking their pet-damage assertion inconclusive.

3 | Additional supporting photo
Attached is a move-out photo (Living Room Flooring, 19 May 2025, 09:09 AM) showing the carpet area the inspector labelled Clean Only . This contradicts the allegation of excessive pet damage.

4 | Outstanding dispute
I continue to accept $343.80 in legitimate cleaning + utility charges. Leavenworth Haus is still withholding my full $700 deposit and billing an extra $1,709.70, for a total unresolved amount of $2,065.90.

5 | Requested BBB action
I respectfully request that the BBB:
Advise Leavenworth Haus to rescind the $1,709.70 invoice and return the $356.20 balance of my deposit.
Close the complaint in my favor if the business cannot substantiate its charges with accurate, unit-specific documentation.
Thank you for your continued assistance.

Sincerely,

******** *****
Business Response
Date: 07/03/2025
To whom it may concern,
As of this time, this customer has filed a small claims court case against the company; therefore, we are unable to comment further on any messages from the customer. All communication moving forward must be done through appropriate parties related to the case.
Thank you.
Initial Complaint
Date:06/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Weve had a reoccurring water leak that progressed into a mold issue. Im pregnant and they refuse to take effective action. I told them first in November of 2023 of the water leak which they fixed with adjusting the water heater. Now May 24th of 2025 this water damage issue turned into a mold and actual growth of mushroom issue. They refused to effectively handle this issue, then said removing the carpet and carpet padding would remedy. With water damage it gets into the structural integrity of the building. And mold cannot be simply covered up with Kilz and be considered handled as mold spores will proliferate without any additional influence. I initially told them I wanted to pay a pro rated rent for the month that the water damage and mold was affecting and infesting our home, they refused and said to break the lease we would need to pay a $2300 settlement fee. Paying for an inhabitable home is something I wouldnt recommend for anyone and they want us to do it. We even went and got tested for mold exposure which came back positive and we told them, they still dont want to at least offer a pro rated rent. So I spoke with a lawyer who said I do have a case, and that instead of them processing it so we dont get less money, that I move forward with a demand letter and see what Weidner responds with. The property manager said she would cut the settlement fee in half so we could pay $1150 to break the lease of a mold infested home. I told her that no longer meets my demands and she explained that I would be charged for the rest of the 10 month lease we signed on for.
Business Response
Date: 06/23/2025
To whom it may concern,
This resident submitted a work order for a leak in the water heater. The leak was addressed and stopped. A second leak then occurred and the water heater was replaced within 48 hours. Carpet around the water heater was also addressed at this time with flood extraction remedies. The Area Director inspected the apartment with a moisture meter and found no excessive moisture at this time. Due to the resident expressing continued dissatisfaction, the affected carpet was replaced on June 18th as a customer service gesture. We understand that the resident would like to break their lease and move out prior to their lease expiration date. At this time, we are offering a reduction in the lease break fee of 50% to help facilitate the resident's desire to move.
Thank you.
Customer Answer
Date: 06/23/2025

Complaint: 23498943

I am rejecting this response because:
Not only was the leak not fixed, but this had been a reoccurring issue since 2023 and no one thought to do a more thorough inspection at the discovery of the first leak, when we explicitly said the carpet was indeed wet. The simple remedy of providing a cap to the adjusted valve was the issue at hand, it seemed, yet that solution didnt occur until May 22 of 2025, while the leak had initiated on May 2nd, that we had felt. Which means it was leaking prior to that work order being put in, we were just unaware. Also I had a mold specialist come in, and his professional meter read there was indeed moisture in the carpet, which the property manager said there was none and with mold being a plant, it cant grow without water she said. Which is untrue, the property manager knows nothing of mold therefore should have hired a profesional herself to accompany her own knowledge. My boyfriend and I (a four month pregnant woman) have been living with mold in home for at least a month, seeing as when we got tested for mold exposure on the 11th of June, after the carpet was cleaned on the 5th, we tested positive. The issue at hand is the fact that we lived in a unit detrimental to my boyfriend's health who tested at a exposure level of 13.9. And my own and the fetus inside me tested at a 3.2, which is because I slept further away from the infested area and I do more activity outside of my home. The safe level of mold exposure is 1.9 and we both tested above that, even after the property manager fixed the issue. As for the carpet being replaced that finally happened on June 19th, after I pressed about feeling unsafe in my own home. But thats 4 weeks after the initial mold complaint was filed, 4 weeks of me begging the property manager to take the health of me and my family seriously, which should not have to happen, especially because I am pregnant, which I have disclosed multiple times. Did you know mold exposure in fetuses can lead to miscarriage and stillbirth? I would have liked to been taken more seriously and not put through the stresses of 1, living in uninhabitable conditions, because the property manager felt it was safe 2, moving all of our belongings from our bedroom to be squished in the remaining two rooms we had. 3, the medical bills that have accrued due to the exposure testing we had done. Property manager didnt handle this issue properly at all and was very condescending towards me when I told her I still felt unsafe.

Sincerely,

****** ******
Business Response
Date: 07/01/2025
To whom it may concern,
When the carpet was replaced, we used a vetted team knowledgeable in professional flood restoration/remediation and they determined that no further treatment was needed after replacing the carpet.
Thank you.
Customer Answer
Date: 07/01/2025

Complaint: 23498943

I am rejecting this response because:
Awesome, you, maybe, sufficiently handled the issue almost a month after the complaint had been made. However, I have pictures of the water damage the hardwood under the carpet sustained throughout the duration of the leaking period (from Nov of 2023 till May 2025) and the mold they scraped up from the floorboards and covered with a product they did not even allow to properly cure. Water damage proves to be more than just a structural integrity issue, especially where mold was present. The product **** does not eradicate mold, it prevents mold, but that is ineffective when mold is already present. But I dont care that you finally fixed the issue after me, my unborn baby, my boyfriend and my dogs were exposed to toxic mold, I care about being returned the full rent for the month of May and a prorated rent for June 1st to June 18th, for the home was uninhabitable, we had to pay for medical bills to be tested for mold exposure and the pain and suffering your lack of maintaining your property to a safe and habitable condition. So to say we request that $7,190.81 be returned to us for the rent for the month of May and prorated rent for the month of June, as well as whats necessary to cover our medical bills and what I find worthy for our pain and suffering, not to mention the many bottles of Afrin/Vicks and the eyedrops we had to purchase because your property manager failed to maintain safe and habitable conditions.

Sincerely,

****** ******
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May/June 2025 Transfer from ******** to Club at ***********. During my initial move in I did my move in inspection and took notes of issues. ******* through my multi year lease they began taking pictures of apartments so I have move out pictures but not move in pictures.On move out I asked **** if I should put in maintenance requests before vacating the apartment and she told me NO and that I wouldnt be charge for such maintenance. Then when I asked ****** their move out specialist she mentioned drip pans as one of the maintenance labor costs although drip pans were itemized separately.I was highly overcharged for maintenance and cleaning fees, as well as an unnecessary repaint. If youve seen these apartments you might doubt the work was done at all, but because I was told not to put in maintenance tickets and pictures were done only on move out I dont have much to fight back with. They also didn't show up for my scheduled move out-inspection, I didn't make a second appointment and let them do the move out ******** a disabled veteran with multiple mental health conditions and their ability to overcharge me with no recourse has left me extremely distressed and has exacerbated my mental health conditions and increased *****************.I think under any kind of actual scrutiny from a professional you would find some really shady bookkeeping and practices. Multiple issues they brought up were like this when I moved in, like the bathroom counter being loosely held on by a piece of wood with loose screws that I didn't notice until much later, and didn't put in the maintenance request as I was told it's not needed. They need to be ********** current apartment has water damaged kitchen laminate and carpet stains that I agreed to move in with and Im wondering how theyll get me for these issues when I move out.Move-out inspection is too large to attach.
Business Response
Date: 06/13/2025
To whom it may concern,

Move out charges were assessed in this case due to the condition of the apartment upon the resident vacating. Residents are not charged for routine maintenance, but they are charged for repairs that go above and beyond normal wear and tear, which was the case here. Due to numerous holes in the walls from mounting items, the apartment necessitated a full repaint. An apartment cleaning is also standard for move out charges. We believe these move out charges to be fair and in line with the terms of the lease agreement.

Thank you.
Customer Answer
Date: 06/13/2025

Complaint: 23437121

I am rejecting this response because: Weidners maintenance and move out practices are not subject to proper oversight and they hide charges behind blanket labels. Alaska ombudsmen and Consumer protection dont investigate private entities or get involved in landlord/tenant disputes, which has enabled Weidner to do as they please.

Sincerely,

**** *****
Initial Complaint
Date:06/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They dont answer calls or text. Dont send applications when they say they will and arent in office during business hours.
Business Response
Date: 06/09/2025
To whom it may concern,
We apologize for any missed communications. There are sometimes instances where our team may be away from the office for either a tour, to help a resident, or other unforeseen circumstance. We aim to provide outstanding customer service, and we apologize if it was felt we missed the **** in this case. We welcome this customer to reach back out if they are still interested.
Thank you.
Initial Complaint
Date:06/06/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My move in date to Motif apartments was March 28th. I have had numerous water issues and outages outside of what maintenance emails have notified me of, but my main issue is that today is the third time my AC has gone out in these 10 weeks. My most recent maintenance request for water took 19 days to get a response. After the first two AC outages, they provided me with a portable AC unit that resulted in my APS bill being double what it was the first month. I have had to run this portable unit for several days each time. Management has refused to credit me in any way, and has since ignored my replies. Forcing me to pay higher energy bills due to the apartments lack of ability to consistently provide me with a functional AC unit is ridiculous. I have photos and videos of my apartment reaching nearly 90 degrees, the shower being completely off when they were supposed to be doing boiler maintenance and said we would only be without hot water.
Business Response
Date: 06/10/2025
To whom it may concern,
We do apologize for the inconvenience when this resident moved in. Their move in date coincided with a major boiler replacement that was intended to take one day, but ended up taking two. As of 6/7/2025, the condensing system for the ** was replaced, solving the lack of ** issue. There were a total of 8 days where the resident was supplied a portable ** unit in the interim. All work orders that were submitted were followed up on within 2 business days, which is within the period to be considered a timely response, therefore, no compensation is being offered at this time.
Thank you.

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Complaint statuses

Business Response

Weidner Property Management LLC is NOT a BBB Accredited Business.