Business Profile

Property Management

Weidner Property Management LLC

Headquarters

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Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

150 total complaints in the last 3 years.
53 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally file a complaint against the property management company ******* 8282 regarding fraudulent and unfair move-out charges following my tenancy at [Property Address] in **********, ***Despite repeated attempts to resolve the matter directly with Artisan 8282, they have imposed charges for damages that were pre-existing or constitute normal wear and tear, which under California Civil Code ****** is unlawful. They have also failed to provide adequate documentation, maintenance records, or receipts supporting these charges. Additionally, verbal assurances made by the previous property management about certain charges have been disregarded, and no written records from the prior management have been produced.I have retained photographic evidence, email correspondence, and documented maintenance requests that clearly show the units condition prior to and during my tenancy. My efforts to seek mediation have not yet been met with cooperation.I believe Artisan 8282s actions violate California tenant protection laws and constitute fraudulent billing practices. I respectfully request your office investigate this matter and take appropriate action to protect tenants from such unfair treatment.Please let me know if you require any additional information or documentation from me. Thank you for your attention to this complaint.
Business Response
Date: 08/13/2025
To whom it may concern,
The charges the resident lists here were estimates provided during the pre-move out inspection. Move-out charges will be finalized once the resident moves out and the final move-out inspection is completed. If the resident has any questions or concerns after receiving their finalized move-out statement, we are happy to address any questions or concerns they may have at that time.
Thank you.
Initial Complaint
Date:08/02/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Lease Signing: April 30, 2025 Move-In Date: May 6, 2025 ---Nature of Complaint:I am filing this complaint due to a verbal misrepresentation made by a leasing agent at Hills at ******************, a property managed by Weidner Apartment Homes. Prior to signing my lease, I was explicitly told that my unit (C406) would include access to a garage parking space. This assurance was a key factor in my decision to lease the unit.However, after signing the lease and moving in, I was informed that garage parking was subject to a waiting list, and three months later, I still do not have access to a garage nor can I consistently park near my building. The lease and its addendums confirm that no garage or assigned parking was provided.---Why This Matters: The leasing agents verbal promise was false and misleading. I relied on that promise when choosing the unit and signing the lease. The absence of garage parking has caused daily inconvenience, safety concerns, and loss of value in the rental. The lease includes a clause that invalidates oral agreements, which was not disclosed when the verbal promise was made. I would like Weidner Apartment Homes to acknowledge the misrepresentation and resolve the issue in good faith. I am not seeking punitive action only a fair resolution based on what was promised and relied upon.Sincerely,***** *.
Business Response
Date: 08/05/2025
To whom it may concern,
We apologize for any confusion or miscommunication regarding parking availability. We have since been able to assign a parking space for this resident and provided a concession to cover 3 months of parking, as a customer service gesture. After speaking with the resident, we believe this matter is resolved.
Thank you.
Initial Complaint
Date:07/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 8th,2025 I received a text message and email communication from ************************ in regard to a balance that was on my account of $172.32. I reached back out and told them that to my knowledge the amount that was due at the time of rent was fully paid through the services Flex they offered. They replied to me in that same email thread a copy of my ledger statement that stated on the $172.32 was due July *******. There were no further communications that day. I made the assumption that my bill would be due on July *******. July *******, I received another text message asking when the balance would be paid. When I expressed my concerns on July 17th, 2025, I received an uploaded statement with the bill due upon receipt with no communications when I was actively communicated with them. I informed the apartment complex that they would receive their payment on or before the 31st because of the bill that was sent prior. July 20th,2025 I went back to the apartment to prep for move out and in my mailbox, I received a notice to vacate with no proper postage on the envelope and the paper was backdated to July 7th, 2025. I have now made the full payment of $172.32 on July ******* which brings my account to current. I would like for the apartment complex to stop their retaliation antics, communicate and fulfill my lease to the promised satisfactory by the company.
Business Response
Date: 07/25/2025
To whom it may concern,

We can confirm the balance in question has been paid, and messaging related to said balance will cease.

Thank you.
Customer Answer
Date: 07/25/2025

Complaint: 23642421

I am rejecting this response because: Your Aapartment Staff has continuously have shown efforts of retaliation to myself and my wife by threating to add unjust charges, evictions, an excessive amount of money and ruin our consumer credit by sending it to collections. Any efforts to communicate with apartment staff no efforts are made by the staff. We would like to discuss our apartment unit and what we would like from you as a business. We have tirelessly been coropertive with youe team and we would just like to be able to communicate with our apartment
Sincerely,

***** *****
Business Response
Date: 07/31/2025
To whom it may concern,
We are not in the practice of retaliating against our residents. Any charges assessed, or explained will be assessed, are in line with the terms of the lease agreement. This concern here stemmed from the final utility bill being added to the resident's ledger after they had submitted payment for the month. This charge being added is standard operation when a resident states they will be moving out. Because the balance was not paid for some time, notices were sent to the resident. The balance has now been paid and the onsite team at **************** is more than capable of assisting this resident with their concerns and the resident should continue to communicate with them for assistance.
Thank you.
Customer Answer
Date: 08/01/2025

Complaint: 23642421

I am rejecting this response because:
Although you and your company believe that the actions are not retailitory. Sending a legal notice to vacate to enforce someone to pay even if there will be no profit as stated by your assistant community manager is a scare tactic. Allowing a mailman to open a residents mailbox and inserting it without proper postage is a scare tactic. Backdating a legal notice to vacate is a scare tactic as well. Implementing stress on your residents due to lack of communication, consistent scare tactics, and fear of retailtory actions is simply unethical. My lease has ended as of yesterday. We had no further communications until the after your end of the buisness day. When I returned your keys to your apartment complex, there was no office satff available aside from maintence staff. All of you buisness practices are unethical and your company offers the bare minimum to your residents. As of current there is no other reason to communicate with me as you already do not do so. I am very dissatisfied in residing with your company and hope that you can learn from my complaints to treat others with more respect and care as you are providing housing services.
Sincerely,

***** *****
Initial Complaint
Date:07/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our family went to tour and get information about the Lofts at ********************. We were informed by two different sales people that there would be plenty of parking and we would either be given or be able to purchase additional parking passes. We were never informed *before applying* that in the special provisions of the lease we would be limited to two vehicles and it would be **in writing in the lease.** **In the application itself we were able to submit 5 vehicles.** I do not have a copy of the application, I'm not sure how to get it, but Weidner certainly has this documentation. The emails I am providing show that we were under the impression that since we were able to list all of our the vehicles in the application we would not be limited to two vehicles only. Also notice the agent's offer to call us regarding the additional vehicles but not explaining the "exceptions" in writing. In addition, we have two children in college. One is 17 and a high school graduate. We were *not* informed before applying that as a result of her being 17 *she would not receive a key fob which would enable access to get to the apartment*... we made it very clear before applying they were both in college and would need independent access. Weidner has made material misrepresentations and if we had known these important provisions, we never would have applied. We are requesting a refund due to the deceptive practices that caused Weidner to pocket money we never would have given had we been informed in advance of these limitations. I have contacted Weidner twice through email regarding this and received no response.
Business Response
Date: 07/21/2025
To whom it may concern,
Upon further review, it was determined that a full refund would be provided to this customer in the amount of $1005.
Thank you.
Customer Answer
Date: 07/25/2025

Complaint: 23626904

I am rejecting this response because:
I am very willing to accept a refund of $1005 and would find *actually receiving the refund* acceptable. Weidner has not yet refunded my card for the two transactions involved. I have reached out to the company to get information on when and how they will issue the refund and they have so far been unresponsive.

I would like to know when and how the $1005 will be refunded; and I would like this refund to happen within 4 business days as this should have already been take care of.

Sincerely,

****** ****
Business Response
Date: 07/25/2025
To whom it may concern,
The refund has been processed and will be sent to the customer via check mailed with ****. This is standard practice for refund.
Thank you.
Customer Answer
Date: 07/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:07/07/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved from apt 515 into 513 at the *** apartments in ***********, **. The company is withholding $100 of my security deposit for painting. There was no damage of any kind. The painting required would be for very minor scuffs and filling holes from hanging photos on the wall. I used small hooks with tiny **** nails to hang everything. So these holes were extremely small. This touch up paint is normal wear and tear. Plus, before hanging items on the wall i specifically asked an company employee, Su, if i would lose any of my deposit for simply hanging items on the wall. She replied no. By withholding this security deposit, they are in violation of state law. MN Statute 504B.178 Subdivision 3(b) clearly states:"to restore the premises to their condition at the commencement of the tenancy, ordinary wear and tear excepted."The excuse they used was that the aparment needs to be 'move in ready'. This ambiguous statement is guise used for charging for anything. I was told by the building manager that I was also being charged for not polishing the stainless steel fridge or shining the bathroom faucet. The company believes they should not need to facilitate anything for the apartment to be turned over. This guise to keep deposists is also in violation of MN state law. I also question that the company charges tenants to pay for professional carpet cleaning when moving out. Cleaning the carpets is also normal wear and tear.
Business Response
Date: 07/17/2025
To whom it may concern,
Upon further review, a credit of $100 was provided to this resident for the painting charge. Any other charges will stand as they are in line with the lease agreement.
Thank you.
Customer Answer
Date: 07/28/2025

Payment has been received. Thank you!
Initial Complaint
Date:06/27/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 05/08/2025, I paid the property a total of $550.00 for move in fee $250 and refundable deposit $300. I also paid 2 non-refundable deposits of $85 each. I have made several attempts to get the refundable portion of the monies paid reimbursed and the company has not responded to any request for same. I am entitled to the $550 as I changed my mind on moving in due to the many unfavorable reviews of the property listed on **** and ******. I am looking for reimbursement of $550.
Business Response
Date: 07/09/2025
To whom it may concern,
Please see the attached Qualifying Criteria document that states the regulations around ******* monies if the application is cancelled. The document states that once an application is approved, the ******* monies become non-refundable. However, as a customer service gesture, this customer has been refunded.
Thank you.
Customer Answer
Date: 07/14/2025

Complaint: 23526960

I am rejecting this response because:

Sincerely,

******* ******
Customer Answer
Date: 07/22/2025
The response to the business for the rejection is : no amount was included in the refund that theyre providing. I would like to have the amount. To date, the business has not sent any refunds
Business Response
Date: 07/25/2025
To whom it may concern,
We apologize for any delay in the refund being sent. A new refund check of $300 has been sent out and mailed with USPS.
Thank you.
Customer Answer
Date: 07/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Customer Answer
Date: 08/13/2025

If I havent heard from or received payment as promised, what do I do?

My address is ******************************************
Business Response
Date: 08/18/2025
To whom it may concern,
We had a different forwarding address on file for this resident. The first check has been voided and a new check will be mailed tomorrow (8/19) to the address provided here. ******************************************;#**** ***************
Thank you.
Customer Answer
Date: 08/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May/June 2025 Transfer from ******** to Club at ***********. During my initial move in I did my move in inspection and took notes of issues. ******* through my multi year lease they began taking pictures of apartments so I have move out pictures but not move in pictures.On move out I asked **** if I should put in maintenance requests before vacating the apartment and she told me NO and that I wouldnt be charge for such maintenance. Then when I asked ****** their move out specialist she mentioned drip pans as one of the maintenance labor costs although drip pans were itemized separately.I was highly overcharged for maintenance and cleaning fees, as well as an unnecessary repaint. If youve seen these apartments you might doubt the work was done at all, but because I was told not to put in maintenance tickets and pictures were done only on move out I dont have much to fight back with. They also didn't show up for my scheduled move out-inspection, I didn't make a second appointment and let them do the move out ******** a disabled veteran with multiple mental health conditions and their ability to overcharge me with no recourse has left me extremely distressed and has exacerbated my mental health conditions and increased *****************.I think under any kind of actual scrutiny from a professional you would find some really shady bookkeeping and practices. Multiple issues they brought up were like this when I moved in, like the bathroom counter being loosely held on by a piece of wood with loose screws that I didn't notice until much later, and didn't put in the maintenance request as I was told it's not needed. They need to be ********** current apartment has water damaged kitchen laminate and carpet stains that I agreed to move in with and Im wondering how theyll get me for these issues when I move out.Move-out inspection is too large to attach.
Business Response
Date: 06/13/2025
To whom it may concern,

Move out charges were assessed in this case due to the condition of the apartment upon the resident vacating. Residents are not charged for routine maintenance, but they are charged for repairs that go above and beyond normal wear and tear, which was the case here. Due to numerous holes in the walls from mounting items, the apartment necessitated a full repaint. An apartment cleaning is also standard for move out charges. We believe these move out charges to be fair and in line with the terms of the lease agreement.

Thank you.
Customer Answer
Date: 06/13/2025

Complaint: 23437121

I am rejecting this response because: Weidners maintenance and move out practices are not subject to proper oversight and they hide charges behind blanket labels. Alaska ombudsmen and Consumer protection dont investigate private entities or get involved in landlord/tenant disputes, which has enabled Weidner to do as they please.

Sincerely,

**** *****
Initial Complaint
Date:06/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They dont answer calls or text. Dont send applications when they say they will and arent in office during business hours.
Business Response
Date: 06/09/2025
To whom it may concern,
We apologize for any missed communications. There are sometimes instances where our team may be away from the office for either a tour, to help a resident, or other unforeseen circumstance. We aim to provide outstanding customer service, and we apologize if it was felt we missed the **** in this case. We welcome this customer to reach back out if they are still interested.
Thank you.
Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Formal Complaint Against Legends at ********** Address: ************************************ Unit: #*** Filed by: ******** ********* Phone: ************ Email: ******************* Dates of Tenancy: October 2023 June 2024 To the H***73536353435313639H:I am filing this complaint due to what I believe were serious violations of Utahs Fit Premises Act and a complete disregard for tenant safety by Legends at ********** in *****, *****Shortly after moving into Unit #***, I began experiencing severe health issueswatery eyes, congestion, headaches, and more. These symptoms always worsened when I was in the apartment. Eventually, I discovered a mold infestation behind a TV. The wall was wet, the carpet blackened, and paint was warped.Maintenance staff admitted this was a known, recurring issue from a leaking water heater that had previously damaged the unit. Instead of fixing the source, they had replaced drywall and ignored the root cause. When I requested professional remediation and mold testing, I was told Id need to pay for it myselfdespite the clear evidence it was caused by their negligence.This violates Utah Code 57-22-4, which requires landlords to maintain habitable conditions and fix issues materially affecting health and safety. I eventually paid for mold testing out of pocket, which confirmed the presence of Chaetomium, Aspergillus, and Hyphal Fragmentstoxic molds that can harm human health. Despite this, H3234***5353434***935H took no action and dismissed my concerns entirely.I am requesting formal acknowledgment, reimbursement for the testing I paid for, and that this H31313838***135303232H be flagged for review. I have photographic evidence, lab results, and documentation available.This is not an isolated issueLegends at ********** has over 150 complaints, with 44+ in the last year. I hope this complaint prevents others from experiencing what I went through. (See FULL PDF VERSION ATTACHED)Sincerely,******** *********
Business Response
Date: 05/29/2025
To whom it may concern,
We are surprised to see this message nearly a year after this resident moved out, as we have records showing that work orders were addressed in a timely manner. Below are the details from the submitted work orders:
- 05/03/2024: Per resident: Concerns about mold, and it looks like mushrooms have been growing in an area of a wall that is adjacent to the water heater. Our maintenance supervisor, addressed this issue on May 5, 2024, and treated the areas to remove any moisture and growth."
- 05/09/2025: Maintenance staff went in on 5/9/24. There was little moisture in the pad from the Mildewcide treatment in water heater closet. It is dry. Put a fan in for two days."
We did not receive any subsequent work orders regarding claims of moisture or mold, leading us to believe the issue was rectified.
Thank you.
Customer Answer
Date: 05/29/2025

Complaint: 23383846

I am rejecting this response because:
The issue was not resolved to my satisfactionnor was it ever meaningfully addressed by Legends at ********** or Weidner Property Management. Their response cites two internal service notes and frames my complaint as untimely, which I find both dismissive and irrelevant. The timing of my report does not negate the prolonged exposure I experienced or the ongoing health effects that stemmed from it.
What matters is that I was knowingly placed in a unit with a previously documented water heater leak, resulting in the growth of toxic mold (confirmed by a certified lab). My symptoms during my tenancysevere sinus congestion, headaches, and respiratory issueswere real, persistent, and well-documented. Legends at ********** was made aware of this and still chose not to professionally remediate the mold or conduct any kind of proper inspection, despite repeated requests. Instead, they used a high-powered fan to "dry" the area and advised me to avoid the room, which likely worsened the contamination.
I want to make it very clear that the minimal "work orders" referenced in their response did nothing to address the actual health hazard. Their internal notes do not supersede my firsthand experience, third-party test results, or ongoing medical impact.
I have preserved all email correspondence, mold test reports, photos, and communication records. Their response does not acknowledge or respond to those documented facts, nor does it take accountability for the unsafe living conditions they provided.
A one-sided service log and a surprised tone about when I chose to speak up are not adequate rebuttals to a formal complaint involving tenant health, safety, and legal habitability standards under Utah Code 57-22-4.
I am standing by my original complaint, and I reject their attempt to close this matter without actually resolving or addressing it.

Sincerely,

******** *********
Business Response
Date: 06/10/2025
To whom it may concern,
Our records indicate that work orders were followed up on within a reasonable time frame, therefore, no refund is being offered at this time. This customer is within their right to contact the housing authority, should they choose to do so.
Thank you.
Customer Answer
Date: 06/10/2025

Complaint: 23383846

I am rejecting this response because:

I am formally rejecting this second response from H***8373839***1383638H and Legends at **********, as it continues a disturbing pattern of minimization, deflection, and legal neglect that mirrors the conduct I experienced during my tenancy.

Simply pointing to internal service logs or stating no refund is being offered does not constitute a defense under Utah lawnor does it satisfy basic accountability for placing a tenant in an unsafe and uninhabitable living environment. I direct your attention again to Utah Code 57-22-4(1)(a) under the Utah Fit Premises Act, which requires landlords to maintain the dwelling unit in a condition fit for human habitation and comply with applicable building and housing codes materially affecting health and safety. This is not optional.

Your own maintenance supervisor admitted during a site visit that Unit #*** had prior unresolved water damage due to a construction defect involving the water heater. This defect led to the growth of toxic moldas confirmed by an independent mold lab report, which identified dangerous levels of Aspergillus, Chaetomium, and hyphal fragments. These are well-documented as health hazards by organizations such as the *** and ***. Your staffs response was to place a fan in the unit and tell me to stay out of the roomwhich is neither professional remediation nor a good-faith attempt to resolve a documented health threat.

Your response fails to mention any offer to:

Investigate the construction defect further
Conduct professional mold remediation
Reimburse me for the out-of-pocket lab testing I was forced to pay for
Provide temporary relocation or compensation for the unsafe conditions
None of those remedies were ever presented or discussed, despite my repeated outreach. Instead, I was met with hostility, indifference, and a refusal to take responsibility.
Moreover, I want to underscore that this is not an isolated complaint. As of this writing, Legends at ********** has accumulated 150+ complaints on the BBB, with dozens of mold-related concerns surfacing across platforms such as ApartmentRatings, Yelp, and ******. Your company appears to be systematically ignoring tenant health and safety, likely to avoid the financial and legal burden of addressing widespread structural problems. This is not just unethicalit may be actionable. There are reports of neglect regarding mold going back to 2007.

I reserve the right to escalate this matter to:
The *************************
**********************************
The ************************************
And, if necessary, legal counsel
You have failed to resolve this matter, failed to acknowledge the documented medical harm caused, and failed to comply with the minimum obligations under state law. I am once again standing by my original complaint and am now actively pursuing additional avenues to ensure this storyand your neglectreceives appropriate attention.
Sincerely,
******** Rodriguez
Initial Complaint
Date:05/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved out of *************************** on March 31, 2025 at the end of my one-year lease. I left the unit cleaned and emptied out. I received an unsigned email from the property management that they were charging me an additional $167.50 over and beyond my security deposit to clean and repair the unit. I responded via email to challenge this citing my maintenance requests that were never addressed. An area manager responded with an email offer to zero out the account. To end the conflict, I accepted her offer but never heard back. On Monday, May 19, 2025, I started receiving multiple calls from different numbers PER DAY belonging to a debt collection company ********************* acting as agents on behalf of ***************** Apartments. One of their debt collection agents informed me yesterday Tuesday, May 20, 2025 that they were calling to collect $167.50 on behalf of *********************. I emailed the area manager yesterday about this issue but have received no response. The debt collection calls continue today Wednesday May 21, ******************************************************************************* this issue have been attached to this complaint.
Business Response
Date: 05/30/2025
To whom it may concern,
We apologize for the miscommunication in this case. It was determined that the resident was told that the balance of $167.50 was to be waived. We have since corrected the error and adjusted the collections balance to reflect the update.
Apologies for the inconvenience and thank you for your time.
Customer Answer
Date: 05/30/2025

Complaint: 23360773

I am rejecting this response because: No response was attached to this notification.

Sincerely,

***** *****
Customer Answer
Date: 06/05/2025
Thank you for the confirmatory response.
I will monitor for and transmit any and all further communications from ******* concerning this issue.

Customer Answer
Date: 06/26/2025
After initiating a dispute in May 2025 (last month) ago via BBB, this business, Weidner Properties, acknowledged their error and reported that they had removed all amounts reported owing against my account for Unit 2814 at Northridge Courts Apartments. On June 25, 2025 (yesterday), ********************* (acting on behalf of Weidner Properties) reported this amount to Experian as a derogatory account. The advisory from Experian is attached to this email. It appears that Weidner Properties has neither been candid nor acted in good faith in this matter in reporting to BBB that this issue was resolved. Also attached are emails relevant to this issue. As stated in my previous BB complaint against this business, I want this derogatory report removed forthwith from any and all of my credit bureau reports, and confirmation of same provided in writing.
Desired Outcome:
Correction to a credit report; Contact by the business

Business Response
Date: 07/01/2025
To whom it may concern,
Our team has bene in contact with the collections company and they have indicated that the file now shows closed with a status of "paid." We apologize for any unnecessary messages to the customer.
Thank you.
Customer Answer
Date: 07/03/2025

Complaint: 23360773

I am rejecting this response because: As of today, July 3, 2025, this record still appears on my Experian report.
I am (as previously) requesting an official letter on letterhead from Weidner stating that this debt does not exist/has been cancele, and what steps have been taken to resolve this matter with ******* from the Weidner end.
In turn, I will forward said letter to Experian to expunge this debt entry by ******* on behalf of Weidner Apartments. This is the mandatory requirement of the credit bureau.

Sincerely,

***** *****
Customer Answer
Date: 07/09/2025
********************* has NOT resolved this issue as of today, July 9, 2025. The collections flag still persists on my Experian credit record.
Business Response
Date: 07/24/2025
To whom it may concern,
Please see the attached documents showing that Weidner indicated there is no further balance due. We are not in control of how information appears on a credit report.
Thank you.
Customer Answer
Date: 07/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

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