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Business Profile

Information Technology Services

Appen AI, Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 55 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to request your assistance in resolving a payment dispute with Appen. Below are the details of the issue:- Outstanding invoices: Approximately $1500 - Previous site: Appen's old platform - Support tickets: Multiple submissions with no response My Payoneer account is active and ready to receive funds. I would appreciate your help in facilitating communication with Appen to resolve this matter.Thank you for your attention.Sincerely,****** ******

    Business Response

    Date: 06/27/2025

    Hello,

    Someone from our ****************** will reach out to you directly after reviewing your account.

    Thank you,

    ********* ****

  • Initial Complaint

    Date:06/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi Better Business Bureau,I hope you can help me with a payment issue I'm having with Appen. I'm really grateful for your time and assistance.I'm owed $1800 for work I did on their old site, but they're not responding to my support tickets. My ******** account is all set and ready to receive funds.Can you please help me get in touch with Appen to resolve this?Thanks so much!Sincerely,***** ******

    Business Response

    Date: 06/27/2025

    Hello,

    Someone from our ****************** will be in contact with you after reviewing your account.

    Thank you,

    ********* ****

  • Initial Complaint

    Date:06/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I hope this message finds you well. I am reaching out to request your assistance in communicating with Appen regarding the submission of my invoices from their previous site. I am currently awaiting pending payments totaling approximately $2700.Despite submitting several tickets, I have not received a response from Appen. My ******** account is active, fully verified, and ready to receive funds. I have been attempting to manually submit my invoices for the past few weeks but have encountered significant challenges.I would greatly appreciate your help in facilitating this matter so that I can resolve these payment issues.Thank you for your attention and support.Sincerely, *** *********

    Business Response

    Date: 06/27/2025

    Hello,

    Someone from our ****************** will reach out to you after reviewing your account.

    Thank you,

    ********* ****

  • Initial Complaint

    Date:05/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Request for Payment of Unprocessed Invoices Project: ** V2**I am writing to formally request resolution regarding unpaid invoices for my work as a contributor on the ** V2** project. Despite completing all assigned tasks diligently and submitting accurate time logs, my invoices from April 1, 2024, to June 30, 2024, remain unprocessed, and no payment has been issued.I respectfully request that this matter be resolved promptly and that payment be issued for the work I have completed.Below is summary of the logged hours and amounts due, as reflected in my invoice dashboard (screenshot attached for reference):(04/01/2024 - 04/30/202422 hrs, 59 mins$229.83)(05/01/2024 - 05/31/202448 hrs, 5 mins$480.83)(06/01/2024 - 06/30/202413 hrs, 9 mins$131.50)Total Logged Hours: 84 hrs, 13 mins= $842.16 Name: **** ******* Email: *************************

    Business Response

    Date: 05/29/2025

    Hello,

    Someone from our ****************** will reach out to you regarding your payment issue once they research the details of your account.

    Thank you,

    ********* ****

    Customer Answer

    Date: 06/05/2025

     
    Complaint: 23381304

    I am rejecting this response because: No one reached out to me as promised for over 6 days now. 

    Sincerely,

    **** *******

    Business Response

    Date: 06/18/2025

    Our ****************** has not provided an update regarding your original complaint. Someone will reach out to once information is available.

    Thank you for your patience.

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint regarding the prolonged and unexplained review status of my account with Crowdgen (a partner of Appen), and the sudden removal from the ***** project without any justification, clarification, or due process.I have consistently followed all guidelines, contributor standards, and terms and conditions set by Appen and Crowdgen. Despite this, my account has been placed under review for an extended period and my participation in the ***** project was discontinued without any notice, warning, or stated reason. This has significantly impacted my ability to earn and has caused undue hardship.I have reached out to Crowdgen's support multiple times, requesting transparency and assistance, but I have received no clear response or resolution. This lack of communication is not only distressing but contradicts the platforms stated commitment to fairness and ethical engagement with contributors.I would like to emphasize that I am fully willing to cooperate in every possible way. If required, I am prepared to provide any relevant and necessary documents, identification, or verification to demonstrate my full compliance with Appens terms, agreements, and contributor standards.I am requesting the following:That my account review be completed at the earliest possible opportunity.That I be reinstated to the ***** project, provided no valid violations are found.That I be given a clear explanation of the reason for the account review and project removal.That I be provided an opportunity to appeal or clarify any perceived issues.I remain open to continuing my professional relationship with Crowdgen/Appen and simply seek fair treatment, transparency, and the chance to resolve this matter constructively.Sincerely,******** ***** ******

    Business Response

    Date: 05/22/2025

    Hello,

    Thank you for your message. Someone from our ****************** will reach out to you with more information as soon as possible.

    Sincerely,

    ********* ****

  • Initial Complaint

    Date:05/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Urgent Assistance Requested Unresolved Payment Dispute with Appen Dear Better Business Bureau,I hope this message finds you well. I am writing to formally escalate an ongoing payment dispute with Appen, which remains unresolved and has caused considerable financial hardship.Despite numerous efforts to address the issue directly with the company, Appen has not honored its payment obligations. I am currently owed over $2,000 for work completed over the past several ********* date, Appen has failed to provide a new ******** payment link required to facilitate the release of the outstanding funds. My ******** account is fully verified and registered in my name, and there should be no technical or procedural barriers to restoring the payment process.I have submitted multiple support tickets and followed up consistently with Appens support team; however, I have yet to receive a meaningful response or resolution.Given the prolonged delay and the financial strain this situation has created, I respectfully request the Better Business Bureaus continued assistance in facilitating a resolution. Your support in encouraging Appen to fulfill its financial obligations would be greatly appreciated.Thank you for your attention to this matter.Sincerely,***** *******

    Business Response

    Date: 05/14/2025

    Hello,

    Someone from our ****************** will review your account and follow up with next steps. Thank you for your inquiry.

    Sincerely,

    ********* ****

  • Initial Complaint

    Date:05/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Urgent Request for Assistance Outstanding Payment Dispute with Appen Dear Better Business Bureau,I hope this message finds you well. I am reaching out to formally escalate an unresolved payment dispute with Appen, which has resulted in ongoing financial hardship.Despite multiple attempts to resolve the issue directly, Appen has failed to fulfill its payment obligations. I am currently owed over $2,000 for work completed over the past several months.Appen has yet to provide a new Payoneer payment link, which is necessary for the disbursement of the outstanding funds. My ******** account is fully verified and registered in my name, and there should be no barrier to reactivating the payment channel.I have submitted several support tickets and followed up repeatedly with Appens customer support team, but have not received any meaningful response or progress toward ************* light of the continued delays and financial impact, I respectfully request the Better Business Bureaus continued assistance in helping facilitate a resolution. Your support in ensuring that Appen fulfills its outstanding financial obligations would be sincerely appreciated.Thank you for your time and consideration.Sincerely,**** *****

    Business Response

    Date: 05/14/2025

    Hello,

    Thank you for your payment inquiry. I will forward these details to our ****************** to investigate the problem with your payment. We will contact you with more details as soon as possible. Thank you for your patience.

    Sincerely,

    ********* ****

  • Initial Complaint

    Date:05/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to bring to your immediate attention a pressing matter regarding overdue payments from Appen, totaling over $2,500. Despite completing the required work, I have yet to receive payment due to Appen's failure to provide a functional Payoneer link.The ******** account is fully verified and registered in my name, eliminating any potential obstacles. Nevertheless, Appen's inaction has resulted in significant financial hardship. I have submitted multiple support requests and attempted to contact their support team, only to be met with inaction.I respectfully request your prompt intervention to facilitate the payment of the amounts owed to me.Sincerely,********* ****

    Business Response

    Date: 05/14/2025

    Hello,

    Someone from our ****************** regarding your payment inquiry.

    Thank you,

    ********* ****

  • Initial Complaint

    Date:05/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Urgent Request for Assistance Unresolved Payment Dispute with Appen Dear Better Business Bureau,I hope this message finds you well. I am writing to formally escalate a payment dispute with Appen that remains unresolved and is causing significant financial hardship.Despite repeated efforts on my part, Appen has failed to fulfill its financial obligations. I am currently owed over $4,000 for services rendered over the past several ********* date, Appen has not provided a new ******** payment link, which is necessary for me to receive the outstanding funds. My ******** account is fully verified and registered in my name, and there should be no impediment to reactivating the payment process.I have submitted multiple support tickets and followed up extensively with Appens customer service team, yet I have received no substantive response or progress toward resolution.Given the ongoing delays and the resulting financial strain, I respectfully request the continued assistance of the Better Business Bureau in facilitating a resolution. Your support in ensuring Appen fulfills its payment obligations would be greatly appreciated.Thank you for your time and attention.Sincerely,******* *****.

    Business Response

    Date: 05/14/2025

    Hello,

    Thank you for your payment inquiry. Our ****************** will review your account and follow up with next steps. Your patience is appreciated.

    Sincerely,

    ********* ****

  • Initial Complaint

    Date:05/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to formally report a long-standing payment issue with Appen. I am owed over $7,000 for work that has been completed and approved, but the payments have been pending for several months. Despite multiple efforts on my part to resolve this directly with Appen, the issue remains unresolved.The delay appears to be due to Appens failure to provide a new Payoneer link, which is necessary for processing payments to my account. My ******** account is fully verified, active, and registered under my legal name.This situation has caused significant financial difficulty. I am requesting your support and intervention to help facilitate the release of the funds that are rightfully owed to me.For your reference, I have attached documentation confirming the approval and status of my ******** account.Thank you for your attention to this matter and for your continued support.

    Business Response

    Date: 05/14/2025

    Hello,

    Thank you for sending the details of your payment dispute. I will forward these details to our ****************** to investigate, and someone will respond to you as soon as possible.

    Best,

    ********* ****

    Customer Answer

    Date: 05/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

Appen AI, Inc is NOT a BBB Accredited Business.

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