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Business Profile

Fitness Center

Sasquatch Kirkland 2022 LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father passed earlier this year and I wanted to get back into working out to relieve some stress I was having. I was trying out difference gyms in the Kirkland area to see which ones would be a good fit for me. Unfortunately, I went to Sasquatch Strength in downtown Kirkland to see if I could try it for a week. I met with *************************** and talked to her about my goals and just wanted to see if this gym would be a good fit. Sasquatch Strength doesnt have a trial week you can try you have to a sign a contract. This should have been the first red flag for me. ***** said you can try it out for 12 days in 30 days and if its not a good fit call back within 30 days and we will refund you the money. I signed up on March 24, 2023, and they charged my card $242.44. I attended two classes, and I knew it wasnt the right fit for me. I called Sasquatch Strength on Friday, April 21, 2023, to cancel my membership. They proceeded to tell me I needed to cancel online. So, I did that and instead of refunding me the money they proceeded to take an additional $109.10 out of my account. I called **************** to talk to *****, on Saturday, April 22nd but she was with a client. I asked the front desk person to have her call me. ***** hasnt called me back. ***** blatantly lied to me to get me to sign the contract but wont give me the common courtesy to call me back. Sasquatch Strength didn't give me a copy of the contract.

Sasquatch Kirkland 2022 LLC is NOT a BBB Accredited Business.

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