Complaints

This profile includes complaints for Beacon Plumbing & Mechanical Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beacon Plumbing & Mechanical Inc

  8611 S 192nd St Kent, WA 98031-1202

  
• 

  Beacon Plumbing & Mechanical Inc

  1310 S Vista Ave Boise, ID 83705-2579

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here's his bill which he was continuously writing on crossing things out he said to initial and sign.  I kept asking him exactly what was I paying for?  The water pressure was never fixed.  I've included a picture of the faucet turned on to the fullest and you can see the water pressure is low that nothing was fixed.  He knew the pressure was fine but still said he had to check the cold side too.  I was shocked when he said what the cost was.  I am a senior citizen living off social security.  I'm enraged on how condescending he was towards me.ve do it myself. I kept asking him just exactly what was I paying for? And where's the senior discount especially when he came up with the $844 and nothing was changed. (also, I had a ** dishwasher put in only a couple of years ago and the hoses were changed then) He said he couldn't give me 2 discounts (senior) because he had given me $50 off and didn't charge the trip charge, which was &78. I asked him again what exactly he was charging me for for the $844 plus he wanted to charge me for the faucet for a few hundred dollars but he would only charge $400 for the labor and I wouldn't be able to get a better price than that even if I bought a faucet myself. I totally feel I was taken advantage and he tried saying how things were so old. After all that he said all I needed was a new faucet. So in fact nothing was done or fixed. I have video before and after of the faucet (water pressure)

  

  Business Response

  Date: 01/11/2024

  The scope of work and the price for that work were reviewed and accepted by the customer before any work began. 

  The customer states that no work was done but describes work that the Tech did. This work did not include replacing pipes that corrodes and leaves sediment in the lines.

  Beacon has a similar policy as most companies in that you cannot use more than one discount or coupon. The Tech afforded the discount with the greater savings to the customer.

  We encourage the customer to reach out to CS and share her concerns.

• Initial Complaint

  Date:12/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9, 2023 Beacon Plumbing came to my home to snake the main drain line. As stated in their response to my review, they ran a snake/camera combo to determine the cause of the blockage, which was roots. I never said that this was not done, and agree with diagnosis of the roots. Not once was the possibility of using a standard snake head or cutter discussed or that it might cause damage to the pipe. What WAS stated by the tech is that the only option I had was to have them run the hydro jet and that using it could possibly damage the line. This was to be at an additional $1410.30 and the tech NEVER said there would be a credit for part of the first attempt. I had another company come out a couple days later, and yes they used a camera and yes they saw the roots as well. But then they used a standard head snake which pulled out the majority of the roots, and used the cutter head to finish up the job, and verifying with the camera that all was cleaned out. I wouldnt have minded paying the higher price that Beacon charged me if only they had completed the job instead of trying to up sell me on a service that wasnt necessary.

  

  Business Response

  Date: 01/02/2024

   

  The scope of work and the price was discussed and approved before work began. There was additional work needed and that was declined.

  Another company was called, and they used different equipment. Different companies use different equipment and approaches. this does not make anyone better than the other. Beacon performs a much larger number of jobs throughout the year than most companies. Beacon uses the equipment that they feel is the best in the business.

  The work was properly performed. there is no basis for a refund. for that work.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************e contract if they explained to me truly what was involved.

  

  Business Response

  Date: 06/23/2023

  This customer attempted to extort ********************** under the threat of a bad reviews and attempt to cause financial harm.

  Beacon did not respond to the credit card dispute as a legal notification was filed.

  . Customers Atty advised customer to honor the contract and commented how patient Beacon was with his client. 

   

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20152488
  
  I am rejecting this response because:

  You charged me for a leak search that you refuse to perform and ask that I call you back at a later time to perform the leak search. At that time you again refused to do the leak search. Your supposition about where the leak was is completely incorrect. Your supposition that the reason that the house had to be repiped was related to your repair, is completely incorrect. There were multiple is***s involving plumbing and sewer at the house there was a water leak from the water main which you diagnosed as in the galvanized inside the house. The water main is being repaired by a completely separate company. The house was already repiped by myself. The sewer leak is being handled by a completely different company. Every action you took on my property was incomplete and incorrect. You didn't provide a suggestion of repair at the first or second visit as is evidenced by the fact that you didn't provide any paperwork from the second visit whatsoever, and on the second visit your employee suggested that I get a refund for the leak search that you charged on the first visit that you never completed. 

  Your response on email and here deliberately misrepresents a scope and scale of work that not only did you not do, you refused to do and refuse to refund to charge for not doing the service twice. 

  The next step will be illegal matter in small claims court. 

  If that is unsuccessful I will personally *** each of your members who were involved including you ************ 

  You can stop this by simply refunding $536.50. Or is your pride and greed to swollen to simply do that? 

  
  Sincerely,
  
  ****** ******

  * from quick dry arrived and crawled through the crawl space about 30 minutes after **** left and found where water was entering the house but not the actual leak itself. ******* took a video and sent it to me in a text message.- 2 days later *************************** from Beacon arrived and said that nobody had actually seen the leak and that all of the quotes are essentially useless because no one knows where the actual break is - which is helpful and true, since he did not locate the leak and he knew that no one had, and he knew that I had been charged for a leak search, he asked that I call and ask for **** in customer relations. As a result I personally dug down through my front yard and found the leak about 8:00 p.m. on the 17th. No plumbers actually found the leak. I did.I am asking for a refund of specifically the "misc leak search" charge of $536.50 The invoice is $702.06. I am fine with paying the dispatch fee and the trip charge and tax but I am requesting a refund for the "misc leak search" of $536.50.

  

  Business Response

  Date: 06/07/2023

  TThe invoice shows that the scope of work and the price were discussed and approved in advance before any work began, and the pricing matches the book pricing. This is the same price we would charge anyone else for the same service. 
  
  When the first Tech arrived, he charged the appropriate price for a leak search. After entering the crawl space, he referred the customer for water remediation to address the water underneath the house. Tech,1 marked on the invoice Beacon will return once the water is removed.
  
  Tech 2 arrived and located approx. Location of the leak and determined he was within the general vicinity and determined there would be approx 2 ft of digging. He confirmed this with the *** who was in the crawl space with tech 2. ** offered a bid from another company and asked Beacon to match it. Based on the condition of the pipes Tech 2 recommended a partial repipe. Based on the conditions of the line, we concur. 
  
  1st tech on site 25 minutes referred remediation co.
  2nd Tech on site for 1 hour 34 minutes made a recommendation,and those were declined. Zero charges by second Tech. 
  
  HO's assertion that no leak search was conducted is incorrect. 

  The Ho was also offered to send any supporting documentation for further review. He did not send anything.

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 19455096
  I am rejecting this response because: I did not ask for a discount. Another lie from Beacon. I asked that the job be done correctly. I did say that I would leave a bad review after the manager made it clear that they would not correct the problem and after he dismissed the verbal abuse of the plumber sent to my home and the bumping my 10 year old granddaughter into the wall. I did send an email with an attached picture of the problem. They made to attempt to contact me after I sent the documentation. The plumber who was sent out was in a terrible mood. Not only did he call me an idiot. The yelled verbal abuse at the helper the entire time he was here.
  

  Sincerely,
  
  *********************

  of all. After the job was done, my 10-year-old granddaughter came out of her room crying and said the plumber had shoved her against the wall. I talked with the manager about the plumber calling me an idiot and bumping my granddaughter into the wall, but he dismissed it.

  

  Business Response

  Date: 02/23/2023

  Tell The  Customer threatened ********************** with 100's of bad reviews If he was not given a discount. The abusive and foul language used cannot be displayed here.
  The Customer was requested to send his complaint in writing. No email was received as requested.
  The Customer stated that a Tech pushed his Granddaughter up against a wall. ************ was advised to contact the police. He then contradicted himself by saying that the Tech only bumped into his Granddaughter. Very similar to his statement to the BBB.
  
  Beacon does not afford discounts under the threat of a bad review. This work was approved in advance, and then signed off that the work was completed to the Customer's satisfaction. Multiple signatures and initials on the contract confirm this.us why here...

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled the 1st visit at @4pm but the technician called at 6 pm saying he was too busy and needed to reschedule.Scheduled 2nd visit: Technician called and canceled the visit due to a schedule conflict.Scheduled 3rd visit: Technician arrived for the 1st on-site visit and was told need to cut tiles. He can't perform the tile cutting and needed another technician. Need to re-schedule. No repair was done.Scheduled 4th visit: Another technician arrived for the 2nd on-site visit. This person said the tiles are fine and no need to cut them. However, he needs to perform the job with his manager and I would need to re-schedule. No repair was done.Scheduled 5th visit: 2 people arrived, and gave me a new quote for $500 to cut the tile, I agreed to let them cut the tiles. 10 minutes later, they told me the bathtub system is too old. To repair the system, the new quote: is $2000. I refused and no tiles were cut. No repair was done.At this last visit, I was billed for $275 which I found absurd. No repairs were done, canceled a few scheduled appointments and multiple visits for nothing. I am very upset with the outcome. Waste of all of our time. I would not recommend this business to anyone.

  

  Business Response

  Date: 02/06/2023

  We would encourage this customer to reach out to ********************** and ask to speak with the customer service MGR to see if they can address your concern.

   

• Initial Complaint

  Date:01/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18821190
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************said that would mean its $1000 for his labor, is that correct? Is your hourly rate $4000 or is he really fast? Again I was told they would not provide me the information. I furthered asked why they didnt replace the cartridge as I just bought one at ********** after this so in future I wouldnt be taken advantage of by Beacon Plumbing, they again said they wouldnt provide me with any information. I asked if it was cheaper to replace the entire faucet or replace the cartridge and was told they would not provide me the information. I again told them I only authorized a *** of $500 which included the repair, taxes and any fees. I said the tenants could sign for the service but I had the final say and asked why I wasnt notified before the faucet repair was done and they said it was authorized and I again said the tenants could sign for it but that I was supposed to authorize the work and I put a $500 *** cost.

  

  Business Response

  Date: 01/16/2023

  The timeline the Landlord describes does not equal the time Beacon was on site for this job. A GPS verifies this.
  There were no spending limit constraints mentioned to the Technician. 
  
  
  Beacon works with landlords and tenants several times a day. If you authorize the tenants to act on your behalf and they do not follow your directions, then you have an issue with the tenant.
  
  
  Beacon does not offer itemized pricing as to time and materials. Our jobs are quoted at a flat rate in advance and agreed to before any work begins.
  
  
  We encourage the Landlord to reach out to the Mgr @ Beacon to discuss his concern further.

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/23/2023

  The customer had tried to withdraw this complaint. The refund has already been received and the customer is satisfied.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wasnt happy with Beacon Plumbing second service to fix a tankless Rinnai unit that was flashing a code 10. Apparently their region specialist came to fix but didnt fix unit according to code specified. He drafted paperwork saying it was a code 12 which was not correct when we verbally talked it was code 10. He told me to call if problem persist which I did and he told me he had to replace my entire unit for 10k. This didnt seem right so I called Beacon to get a second opinion which they never followed up on reschedule. Thanks to ******* my neighbor helped me fix my problem and Beacon didnt own up to refunding me for there specialist ignorance on this matter. **** was a great help listening to the matter and explaining their policy but his ability to deliver message to corporate decision makers was not documented well. Never again will I use Beacon and Im gonna spread the word..

  

  Business Response

  Date: 12/08/2022

  Hello ******. Our prices are based on a flat rate so they shouldn't change. If you experienced something different, we'd like to hear more and get to the bottom of it. Please contact us with the necessary details and we'll take a look. I did notice you mentioned **** had already address an issue with you. **** is the *********************** manager and any and all refunds must go through **** and our team for an investigation process. It does seem like an investigation has been submit preformed and **** contacted you with the results of the investigation. But if you have any other questions or concerns I would love to hear what you have to say ***** - **************** Lead @ ************ *****************************************************

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: ********
  
  
  
  My complaint number #******** response is due today but unfortunately it got marked as resolved before I had a chance to reach out to BBB with a response.
  
  Beacon Plumbing responded saying that they got a Pass and a Partial Pass on an inspection. However, if you read my complaint, at no point did I mention inspection being an issue. The issue that we have is that electricity in parts of the house is still not working and that issue is yet to be resolved, regardless of whether the inspection passed or not.
  
  When we asked Beacon to come by and resolve the issue, they instead proceeded with an inspection, identified that the probable cause is a junction box that was not correctly connected, but left without fixing it. I understand that they saw a partial pass and a pass, but that was not the issue we complained about. We complained about the electricity not working.
  
  Thank you,
  *****
  

  
  

   abeled the panel but the panel is not labeled. ****, the customer support ***, told us ****** was fired but the front desk had already told us that ****** was on his way. **** told us he was on vacation but **** told us he was at a job since 4AM. Right now its December and were yet to have someone resolve this to its full extent. We've caught single person we talked to lying. Theyve obviously tried to pin this on the contractor that did the drywall in our basement and taken no responsibility for anything. They said they will come on Monday Dec 5, but I would like to get resolution through BBB to guarantee that they will actually fix the issues.

  

  Business Response

  Date: 01/09/2023

  Beacon disputes this customers version of the facts. This complaint was written after getting of the phone with the ******************** spoke with the customer and coordinated a follow up time for the techs to finish their work.  This was done and the customer was very happy with the ***. The *** has emailed and called a few times and there has been zero response. It appears
  
  The facts:
  The Sr *** Promised a follow up call and this was delivered as promised.
  Beacons work passed inspection a few short days after this was written. There is a  partial pass on a portion that is waiting for work to be done by others. The customer has not contacted ********************** to inform them.
  The customer has stopped the CC payment on their job.
  The Tech mentioned is a current licensed electrician.

  

  Business Response

  Date: 02/03/2023

  The inspection despite the customers belief is germane to the complaint. If there are issues with the work Beacon does, then it will not pass inspection and they will have to fix it. However, if the issue is not related to Beacon work it will be noted.

   

  Beacon is responsible for the work they do. Not issues that do not pertain to that work.

   

  This complaint is disturbing.

  1) We were told it was going to be removed.

  2) Beacon received an email from ****** apologizing for his husband's behavior

  3) The customer ignored multiple emails and voice mails and stated "I am not interested in emails from you asking me if there's anything else you need to do"