Business ProfileforBeacon Plumbing & Mechanical Inc

On 3/2/24, I had an urgent need for a plumber, as my toilet was clogged and backing up into my shower. The technician arrived within the hour. I described and showed him the problem. He told me he would need to remove the toilet and scope the line. We repeatedly discussed the urgency and that I needed the clog repaired that day, as I have a family of 4 and only one bathroom. He made sure to tell me, before writing the estimate, "Oh, we will clear it, absolutely." That is a direct quote. He brought me an illegible quote to sign before work began. He quoted $1025 plus tax for what I described above.He then began scoping/photographing the line from the toilet. (There is a clean out in the backyard which he never asked about and walked by several times, I assumed the professional knew what he was doing.) In doing so he apparently identified that there was a root in my piping at around 62 feet from the toilet. He told me he was unable to clear the clog. I reminded him that he had told me he would clear it. He said it is never guaranteed. After quite a bit of "measuring" and "inspecting" he tried explaining what was required and again presented an illegible quote for $10,265 which apparently included digging down 7 feet, going into my neighbor's yard, and replacing the piece of pipe with roots in it. I declined the quote, and asked if there was any way to get my toilet/plumbing working that day. He quite angrily said "No, it's broken," reset the toilet, forced me to pay the $1322 for the above noted "inspection" and left.The following day I had a local sewer company come and give me a free estimate. During this time when I did NOT pay $1322 for someone to inspect my sewer line, I was told the line could be Hydrojetted and did not need to be replaced. They did this for $550 and everything is working again. Beacon Plumbing are price gougers and take advantage of emergency situations. I would like a refund for the $1322 I paid for absolutely nothing.