Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31 2024 ny lease ended with kenmore team property as they did not want to renew my lease . I took 5he week before that off of work so I could have all my daughters and i belongings put away in a storage unit .my daughter is 12 . It's is now February 14 2025. And my daughter and I have yet to find a place to stay and I got laid off from my job . Kenmore kept my deposit and said I owe them 1700$ for the fixes they had to make in the duplex I moved out of. Which is as for as I'm concerned bs . I patched almost all holes on those walls and they were saying it's was painted spots all around wich ****** shows they don't know what they're talking about when it comes to a construction point of view . The money they say I owe them was sent to a debt collector which calls me every week all week . Now back in July or Aug of 2024 I put out a complaint about priceline because they didn't give me a hotel room or My money back. I thank you guys so much because not to long after that a refund was posted to my account . All I'm saying is I'm still homeless with my daughter we jump from hotels to house I have yet to get a place and kenmore keeps hounding me for money that I know this don't owe them. I even asked them for a itemized list for the cost of their claims and got nothing.the way I see it is this company could care less if they put a child in the streets to be homeless. It snowed pretty hard last night and all they do is ask me for 1700 when im claiming unemployment for 300 a week without a place to live, sometimes I wonder if it was because im African American. But if you guys could just give them some pointers on how to run a business and stop trying to extort homeless African America's and their kids that would be greatly appreciated. This company is the reason I had a problem with priceline. I forgot to mention that last week I took off to move my things into a storage ,my boss went and hired someone else so I didn't have a job the week after I moved

  

  Business Response

  Date: 02/17/2025

  *****, 

  Sorry for your situation and current frustrations with the move out and financial disposition. If it helps we can lower the amount owing $700 to help you out. 

  To give you more information on the charges Here is a breakdown - the final disposition is also attached. 

  Repairs to excessive wear throughout = $20+ tax for puddy/mud
  Removal of personal items left - $147
  Blind x4 = $380+ tax
  Light bulbs x9= $45 + tax
  Furnace filter $19+ tax
  Garage remote $100+tax
  Fridge replacement due to damage $700+ tax .
  Stove drip pans x4 = $20+ tax
  Reinstalling kitchen cabinet shelves
  Reinstalling closet door
  Closet doorknob x1= $5+ tax
  Replacement towel holder = $13+ tax
  
  Materials = $1,302
  Labor= 6 hours @ $95 per hour = $570+ tax

  
  Cleaning = $600
  Landscaping weed/feed $200 or more 

  We have shared the move out disposition also. 

  Again sorry for this issue. 

  Thank you, Kenmore Team Property Management

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. however i can't give an exact  date of when I will be sending in payments  but I will start making payments ASAP. I agree  with $700.00. 
  
  Sincerely,
  
  ***** Daite

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out and they want an excessive amount of money for "repairs" and "other" items.Multiple claims were made, excessive values added.We have not seen before or after pictures, I have pictures and videos showing details at move in conditions. The carpet was old and stained, window ***** had stains, vents dirty and non functional, continuous cold or hot airflow from outside, weeds every were, missing or burned out light bulbs.We will claim trash left behind and some minor repairs/ repaint to walls.

  

  Business Response

  Date: 11/27/2024

  Below is the last clarifying email that we sent with no response. All charges that were mentioned of concern to ***** have been addressed and no follow back response has been received from *****. 

   

  Hello *****,
  
  I am reaching out in hopes of addressing your below concerns regarding the move out disposition.
  Attached are both the signed move-in inspection as well as the move-out inspection.
  
  After additional review of both the move-in and move-out inspections, here is what we found:
  
  Landscaping:
  While some weeds/growth were noted upon move-in in the terraced areas of the back yard and the front yard by the tree & front door, weed issues were found significantly worse upon move out both in the rock beds and the actual lawn itself, as well as areas of dead grass, areas of grass that had grown to over 1 in height, and several holes in the backyard dug by an unauthorized pet, & overgrown/untrimmed shrubbery
  While the landscaping charge of $760.20 covers some weed pulling, a majority of the work also included the one time mow for grass over 1 long, weed and feed application of the lawn, back yard holes filled up and re-seeded please see the attached invoice from our landscaper.
  Windowsills:
  Upon the move-in inspection, only some wear was notated to the window sill above the kitchen sink
  Upon the move-out inspection, wear can be seen on the formal living room window *****, the family room window *****, Bedroom #1 & #3 *****
  After review of semi-annual inspections that were completed at the property, it is likely that much of this damage was caused by excessive plant placement on these windowsill, as well as chewing on the windowsill next to the back slider from the unauthorized animal that contributed to the wear and tear
  Vents/Windows:
  You were not charged for any window cleaning nor vent duct cleaning, but they did clean off the exhaust vent grates and bathroom fans/vents that were found to be dirty during the move out repairs
  
  Please review the attached inspections and above information and let me know what questions or concerns you have, as wed like to come to an agreement on charges that are clear to you.
  
  Thank you,
  
  Sierra *****
  Leasing Manager
  Kenmore Team Property Management
  
  From: Kenmore Team Property Management, LLC (Do Not Reply) <***********************************>
  Sent: Tuesday, November 12, 2024 12:29 PM
  To: ****** ********** <*************************************************************************>
  Subject: You received a text message from ***** L. *****
  
  
  
  New Text Message From ***** L. ***** (Tenant (Past))
  ***** L. ***** ************** - on November 12 at 12:28 PM
  We filed a complained with the BBB. We will not pay thatl amount. That's ridiculous. Please send us an email we can answer and put a statement to. As mentioned before, we will not pay for wedding as there was weed everywhere when moved in. The window ***** all showed damage. The vents and windows were not cleaned. Thank you!
  You are the only person at your company being notified of this message. If this message was not intended for you, please notify the correct person at your company.
  
  Don't want to receive these emails? Change your notification settings.

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22518714
  
  I am rejecting this response because: 

  Weeds were present, will NOT pay for removal, moving, filling holes/ reseed - yes, weed and feed - NO

  Hard water stains, I believe about a year ago we requested the water softener to be replaced and this request was rejected. Therefore we will NOT pay for any hard water stain removal. In fact I'd like to have Kenmore pay for cleaning my washer.

  There was never any plant pots in any bedroom, If these ***** were not properly protected at move in, why would I have to deal with it at move out?

  There were several maintenance issues, like light bulbs out at move in, I will NOT pay for or things like tightening up toilet seats.

  I think we can come to an agreement on the carpet. The carpet was very old at move in, and I am sure that the value was almost nothing at that point.

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 12/13/2024

  *****,
  Thank you for your response. 
  As we would like to work with you best and In a last effort to resolve this issue, I would like to attach the following clarifying pictures of the Family and Living room window ***** with pots. The staining was from water, from these pots (no hard water staining or window cleaning was mentioned in property reports or inspections I reviewed for charges against your tenancy). The damage in the bedroom ***** were not water stain damage from pots, but from pet damage - also pictured. 
  I have also attached the yard pictures from November 23 and March ***************************************************** the move out condition of the yard - also pictured. 
  We understand your frustration with the move out charges and share in your frustration in the amount of expense charges for repairs to fix the move out condition of the property. We appreciate you getting clarification to help with this situation and hope the inspections and supporting documents in this communication satisfies this to resolve. 
  Kenmore Team Property Management. 

  Customer Answer

  Date: 01/15/2025

  Please see comments below, also, we would like copies of all invoices you claim below!
  
  
  
  Charges
  Standard Carpet Shampoo $290.00
  Will not pay, since pet treatment was used
  Pet Treatment (Carpet Shampoo) $280.00
  Will not pay since carpet was exchanged
  Move-Out Cleaning $1,000.00
  Will pay 75% since we lived all year without the water softener
  The water softener replacement was denied by KENMORE!
  One-time mow (grass over 1ft long), weed pulling, weed & feed
  application, fill holes & reseed $760.20
  will agree to fill holes and reseed as well as mow, agree to pay 50% 
  of the charges
  Remove personal items & trash from throughout the property, replace
  furnace filter and clean of exhaust fans, replace burnt out light bulbs (x8),
  replace vertical blind slats (x4), measure & replace dining room blind,
  secure slider blind valance, remove light strip in master bedroom, secure
  upstairs hallway bathroom tub drain stopper, install sink aerator in master
  bathroom, secure toilet seats in both secondary bathrooms, sanded all
  water damaged window ***** and re-stained, replace chewed up window sill in dining room, patched holes from upstairs hallway bathroom towel
  rack and texture/paint, patch & paint excessive wear/holes throughout,
  install new towel rod for one that was missing, install missing spring
  doorstops (x3) $1,553.32
  Agree to trash removal, not to any lightbulbs, filters or springs nor any other 
  Maintenance issues. Receipt shall be presented! Agree to 50% of charges
  Replacement of damaged sliding door screen $150.00
  Screen replacement should not be $150, again, requesting receipt
  Partial cost of carpet replacement due to excessive staining (did not come
  out with carpet shampoo/stain treatment) $2,500.00
  agreeable with receipt and before/ after pics
  
  
  
  
  
  
  I am reaching out in hopes of addressing your below concerns regarding the move out disposition.
  Attached are both the signed move-in inspection as well as the move-out inspection.
   
  After additional review of both the move-in and move-out inspections, here is what we found:
   
  Landscaping:
  While some weeds/growth were noted upon move-in in the terraced areas of the back yard and the front yard by the tree & front door, weed issues were found significantly worse upon move out both in the rock beds and the actual lawn itself, as well as areas of dead grass, areas of grass that had grown to over 1 in height, and several holes in the backyard dug by an unauthorized pet, & overgrown/untrimmed shrubbery
  o While the landscaping charge of $760.20 covers some weed pulling, a majority of the work also included the one time mow for grass over 1 long, weed and feed application of the lawn, back yard holes filled up and re-seeded please see the attached invoice from our landscaper.
  o There was weeds everywhere, there was dead trees and shrubs, weeds in lawn. We had an AUTHORIZED animal living with us!
  Windowsills:
  Upon the move-in inspection, only some wear was notated to the window sill above the kitchen sink
  Upon the move-out inspection, wear can be seen on the formal living room window *****, the family room window *****, Bedroom #1 & #3 *****
  o After review of semi-annual inspections that were completed at the property, it is likely that much of this damage was caused by excessive plant placement on these windowsill, as well as chewing on the windowsill next to the back slider from the unauthorized animal that contributed to the wear and tear
  o Again, only agreeing to the bare minim um here as these ***** were unprotected
  Vents/Windows:
  You were not charged for any window cleaning nor vent duct cleaning, but they did clean off the exhaust vent grates and bathroom fans/vents that were found to be dirty during the move out repairs
   
  Please review the attached inspections and above information and let me know what questions or concerns you have, as wed like to come to an agreement on charges that are clear to you.
  
  As we would like to work with you best and In a last effort to resolve this issue, I would like to attach the following clarifying pictures of the Family and Living room window ***** with pots. The staining was from water, from these pots (no hard water staining or window cleaning was mentioned in property reports or inspections I reviewed for charges against your tenancy). The damage in the bedroom ***** were not water stain damage from pots, but from pet damage - also pictured. 
  I have also attached the yard pictures from November 23 and March ***************************************************** the move out condition of the yard - also pictured. 
  We understand your frustration with the move out charges and share in your frustration in the amount of expense charges for repairs to fix the move out condition of the property. We appreciate you getting clarification to help with this situation and hope the inspections and supporting documents in this communication satisfies this to resolve. 
  
  Lets see any of the receipts and how we can resolve this ongoing issue.
  So far we have not seen any attempt on Kenmores side to any agreeable solution.
  

  
  

  Customer Answer

  Date: 03/06/2025

  The issues with the Kenmore team have NOT been resolved!
  There are too many charges, like nails or nail holes that had to be fixed, that looks like we are being charged for, which should be considered normal wear and tear.
  Either way, they claim Nails were left in th walls, and in the next sentence they claim they had to cover up nail holes.
  Weed was growing in the yard when we moved in, weed was growing when we moved out.
  The window ***** were stained before moving in, and they were NOT sealed. If they had been sealed there wouldn't have been any issues, so why do we have to pay for sanding and sealing?
  Again, no issues are taking on trash removal, mowing, a chewed window sill (from an authorized animal) not as they claim non-authorized animal.
  If carpet was changed out, then why pay for cleaning, then pay for pet cleaning, then pay for new carpet. I have no problem paying for the value of the OLD carpet in that house, what I would say was over ten years old, and stained.
  
  Hope this qualifies as the issues are not resolved.

  

  Business Response

  Date: 03/13/2025

  BBB and Mario, 

  We are formally requesting a ** solution through additional means that the BBB provides. 

  I have responded in full, with documentation and pictures of all the concerns presented and more - as requested by *****. 

  Please review and advise on next steps towards resolution. 

   

  Thank you, 

  Kenmore Team Property Management 

  Customer Answer

  Date: 04/08/2025

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, and find that arbitration is necessary.

  Sincerely,

  ***** *****