Business ProfileforCaris-Sell Homes, Inc.

We ordered a new Palm Harbor Home through *************** Homes in ********* ** on 5/6/2021. We were informed at the time that delivery would be delayed due to COVID related supply chain and labor issues, and the quoted price would likely go up (which it did by about 10%). The home (S/N *****) was delivered to our prepared site on 4/20/2022, and we were able to occupy the home on 5/28/2022. After our initial walk-through, to say we were disappointed would be an understatement! Fit and finish was terrible. Wallboard and texture was uneven throughout, doors were not fitted properly and would not open/close/latch properly, door hinge and latch screws were wrong size and scraped door edges, toilet in the Master Bath shook when flushed (still does), exterior siding buckled, decking warped and split, tile in Master Bath shower set uneven leaving sharp edges exposed and the top edge of the tile not closed out or finished, laundry drain not connected to sewer (laundry water emptied under the home for over a month before it was found), and more. In early October we were told by the dealer we had to sign off on repairs completed to that point, and were assured by the dealer that the one-year warranty would cover any uncompleted work or further issues. We left the home in late October after making arrangements with a caretaker to check it periodically. Heat was left on, set to 50 degrees. We returned to the home in mid-December. On our return we found cracks in filler between countertops and adjoining walls (probable incorrect materials used), Master Bath shower corners opened up (improper construction/tile setting, Federal Code violation) drywall seam in kitchen ceiling sagging, cracks in wallboard corners in Living/Dining Room (corners filled with rubber caulk, should be taped and textured), and more. We have contacted the dealer and factory. ****** refuses to look at these issues, and factory will not respond. (NOTE: Dealer is factory warranty rep for this area.)