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Business Profile

Flooring Contractors

Alta Tile & Construction LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's been 3 months since Alta caused flood in my unit during their repair of my unit. The business owner, *********************************** promised me, HOA, and my insurance company that he will take the full responsibility and needed 2 additional weeks to repair and complete the entire work. I have demonstrated extraordinary patience and granted him ample time to rectify this situation in the past 2 months, but ****** continuous lies, excuses and absences constitute a breach of the contract. I'm at my wit's end, as I witness their constant absence from the repair work and a trail of empty promises. While I understood that unforeseen situations may arise, I cannot stress this enough that their absence, lack of communication and progress are inexcusable. Based on ****** final estimate and commitment, I offered him an absolute last chance to remedy the situation immediately and complete the repair by ***. July 28th, 2023. But again, he failed to show up and no progress was made. He also promised to reimburse me $1,000/week if the work remained unfinished after Friday, July 14th. This is already the 4th week since then, but of course nothing is paid back and even the $500 credit he was supposed to give me for not being able to install a new door is not reimbursed either. All the additional work I paid him separately to upgrade my bathroom and office space remain unfinished (No toilet bowls are installed, no electrical outlet is installed, etc.) I urged him to treat this matter with the seriousness it deserves and act immediately to remedy the situation to demonstrate the professionalism I initially expected, but he once again made an empty promise and made zero progress since my final warning on 7/30. At this point, I need him to reimburse me the money of the repair (or pay to a new contractor to complete the repair immediately as he chose not to show up and made no progress of what he's already paid to do. $47,828.68 paid ($28,321.40 estimated to complete the repair)

Alta Tile & Construction LLC is NOT a BBB Accredited Business.

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