Business Profile

Bank

Coastal Community Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Coastal Community Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

194 total complaints in the last 3 years.
90 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 1st 2024, I received a phone call from someone saying they were from ******* Spark. They obtained personal information by telling me they were using it so that I would get paid for a returned order. Later that evening $1584.85 was stolen from my account and my information from my account was changed...email, phone number. I talked to the online bank, ************* about this situation. After an investigation my money was returned on April 12. On April 14, $994.52 was stolen by a transfer from my account and using a food delivery service. I spoke to One Final again and an investigation was done and they determined no error occurred. I spoke to them again and they asked for a police report and I signed a form saying I did not authorize the transfer and charge on my account. After giving them those documents they returned a decision that no error occurred. I would be satisfied if my money was returned to me in the amount of $994.52. I have uploaded the 2 forms that was requested by *************. ************* is the online bank that Coastal Community Bank services the accounts.
Customer Answer
Date: 05/13/2024
This is the phone number that called me on April 1st and obtained my information to get into my One account.
Business Response
Date: 05/16/2024
Hello,

On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ******************** relationship with both Coastal and One Finance,and we are unable to respond to their concerns via the Better Business Bureau. On May 16, 2024, One Finance contacted ***************************** regarding their concerns. We thank ***************************** for their patience.
Sincerely,
Coastal Community Bank
Initial Complaint
Date:05/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 10 five-hundred-dollar ************* Debit Cards from ******* on May 8 2024. Upon activating the debit card ending in 2131, I was notified on the ************* website that this debit card was already linked to another ************* account. The ************* website required a phone number, the debit card number and the debit card CVC number to activate the debit card. I contacted the ************* customer support on May 8th and was told that I would have to activate all cards in order to determine if they have all been compromised. I asked the customer support if they could see on their end if they have been activated and if not yet activated, reissue the cards to me. They declined and said they could not assist. I told them I did not feel comfortable activating more debit cards as the first one was already gone. I contacted ****** Community Bank and spoke with their fraud department and they were going to reach out to ************* and put a fraud alert on the remaining cards. I filed a formal Regulation E (******) complaint against Costal Community Bank and ************* with the *************** for unauthorized transfer of my funds to an unknown party.I have evidence of the original purchase receipts along with the physical debit cards still in hand.
Business Response
Date: 05/16/2024
Hello,

On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ********************* relationship with both Coastal and One Finance,and we are unable to respond to their concerns via the Better Business Bureau. On May 16, 2024, One Finance contacted ********************* regarding their concerns. We thank ********************* for their patience.
Sincerely,
Coastal Community Bank
Initial Complaint
Date:05/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/8/2024 Multiple of charges equating to ****** ************ has decided that only ****** was not fraudulent. Mind you I didnt have physical possession of my card. I have been trying to get them to cooperate but they wont. This is now my last result.
Business Response
Date: 05/10/2024
Hello,

On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ************************ relationship with both Coastal and One Finance,and we are unable to respond to their concerns via the Better Business Bureau. On May 9, 2024, One Finance contacted ********************************* regarding their concerns. We thank ********************************* for their patience.
Sincerely,
Coastal Community Bank
Customer Answer
Date: 05/10/2024

Complaint: 21660620

I am rejecting this response because:
They are basically saying that me having my card stolen is my fault. And that only half of the charges were refundable. Even though they are all not mine.
Sincerely,

*********************************
Initial Complaint
Date:05/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$375,21 was transferred from my Way2go card account 4/4/24 to Costal Community Bank. I reached out to the financial institution that they deal with, to get a letter stating I do not have an account there. The funds that were taken was not placed in an account with my name at this particular bank. I have been given the run around, getting a letter stating I do not have an account there. Although they see I do not have an account with Costal ********************** Bank.
Customer Answer
Date: 05/01/2024
The confirmation number for the *** funds transfer that was taken from my debit card account and sent to an account at ********************** is ***********.
Business Response
Date: 05/09/2024
Hello,

On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction. However, a review of our records with the information listed on the complaint and an attempt to contact the customer for additional information was unsuccessful. As a result, we were unable to locate the customers account. We request additional information from ***************************** to aid us in locating their account. If they can provide the partner company in question or that is associated with their account, that *** assist us locate their account. We apologize for any inconvenience this *** have caused and will wait for further information from *****************************.
Sincerely,
Coastal Community Bank
Business Response
Date: 06/27/2024
Hello,

On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction. However, a review of our records with the information listed on the complaint and an attempt to contact the customer for additional information was unsuccessful. We were unable to locate information for this complainant. We request additional information from ***************************** to aid us in locating their account. If they can provide either the partner company in question or any other additional information, that *** assist us locate their account. We also encourage the complainant to contact her Way2Go provider for further assistance. We apologize for any inconvenience this *** have caused and will wait for further information from *****************************.
Sincerely,
Coastal Community Bank
Initial Complaint
Date:05/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/17/24 I notified ******* at Coastal that they have the fiduciary responsibility as the sponsoring institution of One Mastercard to ensure they have proper measures in place to mitigate risk and fraud. I let Coastal know that One Mastercard was not being responsive and should have shut down the cards once they were notified there was deceit taking place. As the financial funding institution Coastal could have and should have intervened. All I got from Coastal was the message they would send a message to One Mastercard. I let ******* know Coastal's position was unacceptable, thus they would be included in any claims being filed.The total loss I incurred was $2,405. My expectation is that I'm fully reimbursed. It does matter to me if it comes from Coastal or One Mastercard or if they both put up $1,202.50. The concerning part is that Coastal has not taken this issue serious, thus it's highly unlikely they've done anything to ensure One Mastercard puts in protective measures to stop this from happening again.
Business Response
Date: 05/10/2024
Hello,

On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ******************* relationship with both Coastal and One Finance,and we are unable to respond to their concerns via the Better Business Bureau. On May 10, 2024, One Finance contacted *********************** regarding their concerns. We thank *********************** for their patience.
Sincerely,
Coastal Community Bank
Customer Answer
Date: 05/31/2024
BBB: I still have not heard the banks response to the complaint. As I stated in the documentation. They failed to provide fiduciary oversight to ************** If I do not receive a refund I will have no other choice but to proceed with legal action.

Respectively,
Shelby VT ***************
************
Business Response
Date: 07/12/2024
On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to Chikera Shacklefords relationship with both Coastal and Seen (Sable), and we are unable to respond to their concerns via the Better Business Bureau. On July 2, 2024, Seen (Sable), sent an email to ****************************** regarding their concerns. We thank ************************** for their patience.

Sincerely,

Coastal Community Bank
Customer Answer
Date: 07/14/2024

Complaint: 21651663

I am rejecting this response because: The is response is directed to another individual, not me.

Sincerely,

****** Vt *******************************
Business Response
Date: 07/18/2024
Hello,

On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ******************* relationship with both Coastal and One Finance, and we are unable to respond to their concerns via the Better Business Bureau. On July 1, 2024, One Finance contacted *********************** by email regarding their concerns. We thank ***********************;for their patience.
Sincerely,
Coastal Community Bank
Initial Complaint
Date:04/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Spark driver and ONE Bank card is how were paid. On 1/31/24 went to ATM to withdrawl money and never received, but received verification from ONE money was withdrawn, so disputed. On 3/25/1977 someone again withdrew money out of my account and put it in negative. They can give me no reason how or why this fraudulent activity keeps on happening to me. I was even reissued a new card and still have a business dipping in and out of my card when they want. I have asked ONE to email me the dispute information so that I can further succeed with police report and have been denied. I called Coastal Community Bank and they have sent my complaint to escalation department and that was 5 days ago with no response.
Business Response
Date: 04/29/2024
Hello,

On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ********************** relationship with both Coastal and One Finance,and we are unable to respond to their concerns via the Better Business Bureau. On April 26, 2024, One Finance sent an email to ***************************** regarding their concerns. We thank ***************************** for their patience.
Sincerely,
Coastal Community Bank
Customer Answer
Date: 04/29/2024

Complaint: 21603607

I am rejecting this response because: they emailed me explaining the provisional credit previously applied on 2-26-24 which was a permanent provisional credit would be adjusted. $400 will be reversed on 5/4/24. On 3/25/24 $400 was withdrawn from my account from Speedway. on 4/9/24 provisional credit of $400 was given to me, and on 4/16/24 $400 was withdrawn again from my account. Within 23 days ONE/Speedway has taken $800 from my account and 18 days later are taking another $400 out of my account. There has been 3 times that my account has been in the negative and I have to work 3 to 4 days to make positive. The last issue on 3/25/24 with funds taken I have yet to receive my pay from that. I also replied to email from them asking for documentation I was denied 2 weeks ago and a phone call and I received neither. I have no idea why this keeps on happening to my account, but something is seriously wrong when $1200 is taken from an account within 40 days. This has messed with my rent, bills and mental illness. Please someone help me get to the bottom of this madness. I need answers and my money back. I have plenty of documentation, but seems when anything is shared it's also used against me by ONE.

Sincerely,

*****************************
Business Response
Date: 05/13/2024
Hello,

On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ********************** relationship with both Coastal and One Finance, and we are unable to respond to their concerns via the Better Business Bureau. On May 10,2024, One Finance contacted ***************************** regarding their concerns. We thank ***************************** for their patience.
Sincerely,
Coastal Community Bank
Customer Answer
Date: 05/14/2024
$1600 was put in my account.
$1600 was taken out of my account.
$400 was a permanent provisional credit which is included with total.
Am owed $400 plus my work earnings from March 2024
Customer Answer
Date: 05/14/2024
$1600 was put in my account.
$1600 was taken out of my account.
$400 was a permanent provisional credit which is included with total.
Am owed $400 plus my work earnings from March 2024
Initial Complaint
Date:04/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never applied for sable credit card and this account has appeared on my credit report as a zero balance and no usage and I want this tradeline removed off my credit report. This is fraudulent application
Business Response
Date: 04/24/2024
Hello,

On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ****************** relationship with both Coastal and Sable, and we are unable to respond to their concerns via the Better Business Bureau. Sable closed its doors in June 2023 and Coastal Community Bank is working to resolve any concerns from former Sable customers. ****************** can expect a response from Coastal Community Bank shortly. We thank ****************** for their patience as we investigate this matter.
Sincerely,
Coastal Community Bank
Customer Answer
Date: 04/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************
Initial Complaint
Date:04/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a One Debit card in the mail that I never applied for. They were asking me for my SS# and other personal info, which I did not give. When I asked for the fraud department, they said there isn't one. I offered to give the card # , but they said they couldn't look up my account with the card #.This card is issued by costal.SCAM??
Business Response
Date: 04/24/2024
Hello,

On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ********************* relationship with both Coastal and One Finance, and we are unable to respond to their concerns via the Better Business Bureau. We are working with One Finance to address the issues identified within this complaint and, in order to protect ********************* privacy, One Finance will be responding to ************************* directly. ************************* can expect a response from One Finance shortly. We thank ************************* for their patience as we investigate this matter.
Sincerely,
Coastal Community Bank
Initial Complaint
Date:04/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
04/05/2024 account blocked woth kikoff from coastal community bank once again. Not able to use card or contact anyone from the company till the following day because my account was locked this is not the first time. I have had to replace my card multiple times with this company and made to wait weeks to pay bills that I gained penalties from not being able to pay my bills on time. Every couple weeks my paycheck is directly deposited and they block my account from use please help me get access to my money and get restitution for not being able to use my money and gaining penalties and fees to all my bills putting me further in debt when this company says it suppose to help build your credit and help you out of debt.
Business Response
Date: 04/12/2024
Hello,

On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ********************* relationship with both Coastal and Kikoff, and we are unable to respond to their concerns via the Better Business Bureau. On April 6, 2024, ************************* spoke with ****** regarding their concerns about their card. We thank ************************* for their patience.
Sincerely,
Coastal Community Bank
Customer Answer
Date: 04/12/2024

Complaint: 21540266

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:04/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dispute several unauthorized transactions and they said that nothing was wrong so they declined my request I put yall responsible for my money.
Business Response
Date: 04/10/2024
Hello,

On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ************************ relationship with both Coastal and One Finance,and we are unable to respond to their concerns via the Better Business Bureau. On April 10, 2024, One Finance emailed ******************************* regarding her concerns. We thank ******************************* for their patience.
Sincerely,
Coastal Community Bank
Customer Answer
Date: 04/10/2024

Complaint: 21520924

I am rejecting this response because:

Sincerely,

*******************************
Customer Answer
Date: 04/19/2024
No it has not been solved

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Coastal Community Bank is NOT a BBB Accredited Business.