We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Coastal Community Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Coastal Community Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Coastal Community Bank has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 193 total complaints in the last 3 years.
    • 89 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Coastal Community Bank, the issuer of the Seen Credit Card, due to their unfair handling of an unauthorized charge on my account.On or around June 4, 2025, I lost my Seen credit card. Shortly after, a charge of $299.84 was made at ******* without my authorization. I promptly contacted the credit card issuer to report the card as lost and the charge as fraudulent. Coastal Community Bank issued me a replacement card and confirmed that the original card had been compromised and deactivated.More than six weeks later, on July 22, 2025, I was contacted and told the charge was being re-applied to my account because the physical card had been used and because I didnt file a police report. At no point during my initial fraud report was I informed that a police report was required. I was cooperative and timely in reporting the lost card and unauthorized transaction. To demand a retroactive police report two months later is unreasonable and unfair.This sudden policy shift and refusal to honor the fraud protection protocol is unacceptable. I believe this violates consumer protection expectations and the Fair Credit Billing Act. I am requesting:Immediate removal of the $299.84 charge from my account,A formal apology for the mishandling of this dispute, and A written explanation of fraud reporting policies so this does not happen to other customers.Thank you for your attention to this matter.

      Business Response

      Date: 07/31/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ******** Hanleys relationship with both Coastal and Seen, and we are unable to respond to their concerns via the Better Business Bureau. On July 28, 2025, Seen reached out to ******** ****** regarding their concerns. We thank ******** ****** for their patience as we investigated this matter.

      Sincerely,
      Coastal Community Bank

      Customer Answer

      Date: 07/31/2025

       
      Complaint: *****************************************************************************************************************************************************

      I am rejecting this response because: this does not address the issue

      Sincerely,

      ******** J ******

    • Initial Complaint

      Date:07/15/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account with gogreenwood which holds accounts for **********************. $100.00 is missing from my account. I cannot reach anyone by phone, the chat feature does not work, and no one is responding to my email or voicemails. I need to make sure people know of how bad the customer service is.

      Business Response

      Date: 07/24/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ******* ******-Spoons relationship with both Coastal and Greenwood,and we are unable to respond to their concerns via the Better Business Bureau. On July 17, 2025, ********* contacted ******* ******-Spoons regarding their concerns. We thank ******* ******-Spoon for their patience regarding this matter.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:07/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted them directly with no response. They have a $600 on my credit report and I have no idea how this was done. I have ask over and over for them to contact me. I have Filed a complaint with the *** and have not received anything. I want to know how this was added to my credit report. Please advise them. I will get the local TV station involved if necessary.

      Business Response

      Date: 07/23/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to **** Tiptons relationship with both Coastal and ******, and we are unable to respond to their concerns via the Better Business Bureau. On July *******, ****** contacted **** ****** via email regarding their concerns. We appreciate **** Tiptons patience during this matter.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a business transaction that I was funding. Other party instructed me to send wire to Coastal Community Bank. Funds were received by this bank but never dispersed to other party. I have zero reason to believe the other party is acting in fraud. Multiple calls/emails to this company and they keep saying they have no record of the transaction, or that they are a "sponsor bank" for ***********. No answers, nothing. Going to report to the **** at this point.

      Business Response

      Date: 07/17/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ****** Eberlys relationship with both Coastal and OnePay, and we are unable to respond to their concerns via the **************************** On July 16, 2025, ****** contacted ****** ****** via email regarding their
      concerns. We thank ****** ****** for their patience.

      Sincerely,

      Coastal Community Bank

      Customer Answer

      Date: 07/17/2025

       
      Complaint: 23585542

      I am rejecting this response because:

      Coastal Community Bank and OnePay have not offered adequate help in this regard.   Coastal Community Bank simply stated they could not help me even though they are the **** sponsor bank of ****** and legally responsible for OnePay's behavior.  I was transferred to ****** who refused to help me with tracking down the wire I sent to one of their customers because they needed to have the account holder verify themselves on the line.  ******* has already sent two requests to Coastal/OnePay and they have said they received the funds.  Failure to simply disclose whether they received the funds or not is a basic request that should be answered easily.  I along with the account holder will be filling an **** complaint to further this action since Coastal Community Bank has seemingly failed to implement measures to help customers via their proxy OnePay. 

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:07/07/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction was supposed to be July 3rd but one pay closed my account for no reason at all they closed my account June 23rd ********************** stated they my direct deposit went to my checking account they said it was unsual activity on my account which didn't make no sense my direct deposit was for ****** dollar and ****** one pay won't give no explanation they said that they couldn't give me no information about my account

      Business Response

      Date: 07/17/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to **** Linsons relationship with both Coastal and OnePay, and we are unable to respond to their concerns via the Better Business Bureau. On July *******, ****** contacted **** ****** regarding their concerns.  We thank **** ****** for their patience as we investigated this matter.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:07/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a transaction on my one pay account that was made on June 25th one transaction for $200 and another for $610. These charges where transfers to my cash app account and used at a circle k in ************* and used at ******* in *************. when it settled I immediately filed a dispute for Unauthorized charges I provided information and proof that these transactions were not mine the agent even confirmed that my cards have never been used in that location ever. I don't know where El Central CA is but my only mods of transportation is bus walking or insurance rides that is why my cards have never been used outside of LA county unless online for the bank to deny a claim that they even stated that I've never been associated with or ever had used my card is unimaginable

      Business Response

      Date: 07/11/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ****** Ferrizs relationship with both Coastal and OnePay, and we are unable to respond to their concerns via the Better Business Bureau. On July 7, 2025, ****** contacted ****** ****** via email regarding their concerns. We thank ****** ****** for their patience.

       

      Sincerely,
      Coastal Community Bank

      Customer Answer

      Date: 07/11/2025

       
      Complaint: 23546248

      I am rejecting this response because:
      All one pay is stating is sorry not our fault there's no fraud and we don't care and no longer will do anything in this matter no matter what I say or proof I provide so no I do not agree and will not until this matter is settled and one pay admits fault and returns my funds the proof I provided is more then sufficient to prove the charge is unauthorized I would not have gone through the trouble of filling a federal trade commission report nor a police report if it wasn't and for you to say there is not a shred of proof and that I'm lying is absurd and wrong if need be I will seek legal counsel and sue for the amount I first reported damages and what ever my attorney thinks I may be entitled to


      Sincerely,

      ****** ******

    • Initial Complaint

      Date:06/21/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got an alert from ******** that this bank had run my credit for the Aven card. I then got several messages from **** asking to verify my identity for the card. I do not recall applying for this product, there should be no inquiry, no new account issued and no new account reported to my credit.

      Business Response

      Date: 07/01/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ******* Visciottis relationship with both Coastal and Aven, and we are unable to respond to their concerns via the Better Business Bureau. On June 23, 2025, Aven contacted ******* ********* via email regarding their concerns.
      We thank ******* ********* for their patience.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:06/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to report a fraudulent account that was opened in my name. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: SABLE/CCB Opened Date: 03/23/2022 Account Number: ************High Credit: $129 I respectfully request that this account be closed immediately and that all negative information related to it be removed from my credit report. Please also provide written confirmation of the accounts closure and any documentation regarding the investigation of this fraudulent activity.Thank you for your prompt attention to this matter.

      Business Response

      Date: 06/20/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to Yoshaundra Darnitia Wallers relationship with both Coastal and Sable,and we are unable to respond to their concerns via the Better Business Bureau.On June 18, 2025, Coastal contacted Yoshaundra Darnitia ****** via email regarding their concerns. We thank Yoshaundra Darnitia ****** for their patience as we investigated this matter.

      Sincerely,

      Coastal Community Bank

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally report a fraudulent account that has been opened in my name with Coast Community Bank. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the unauthorized account:Creditor Name: Coast Community Bank (COASTCOMBNK)Opened Date: 5/29/2022 Account Number: 76****High Credit: $600 I respectfully request that this account be closed immediately and that all associated negative information be removed from my credit report. I would also appreciate receiving written confirmation of the account closure along with any documentation related to the investigation of this fraudulent activity.Thank you for your prompt attention to this serious matter.

      Business Response

      Date: 06/17/2025

      Following a comprehensive review, Coastal Community Bank was unable to identify the specific fintech partner referenced in the complainants concerns. If the complainant can provide the name of the partner, we will be happy to further investigate. However, at this time, we are unable to proceed without this information.

      Thank you,
      Coastal Community Bank

    • Initial Complaint

      Date:05/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS COMPANY IS UNLAWFULLY REPORTING ON MY CREDIT REPORT. THEY HAVE REPORTED AN ACCOUNT THAT I HAVENT AUTHORIZED AND THEY WILL NOT RESPOND TO MY MESSAGES, GIVE ME A COPY OF THE CONTRACT, OR TELL ME WHO IS INDEED RESPONSIBLE FOR OPENING THIS ACCOUNT UNDER MY NAME, THEY KEEP GIVING ME THE RUN-AROUND EVERY TIME I CALL THEM TO GET ANSWERS.

      Business Response

      Date: 05/28/2025

      After a thorough review,Coastal Community Bank can find no evidence of an account associated with this person either within the *** system or that of any of our fintech partners. *** reached out to this individual via telephone and email on May 22, 2025, we have not heard back from them.  If the complainant can provide any additional information, we will be happy to investigate further, but at this time we are unable to address their concerns. 

      Thank you,
      Coastal Community Bank

    Coastal Community Bank is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.