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Business Profile

Towing Company

Rayan Towing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Reviews

Customer Review Ratings

1.47

Average of 17 Customer Reviews

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Review Details

  • Anna H.

    Date: 03/10/2025

    Same as all the other reviews. Constant waiting. ETA changed 3 times. I called, went straight to voicemail and recieved an immediate text. They did not follow through with their ETA. Ended up talking to my roadside assistance to get me another company who came right away. CANCEL immediately and dont waste your time. This is a weird scam.

  • Regina F

    Date: 09/02/2024

    If I could give negative stars I would. I made an unlocking appt via **** the night prior because I wasnt too pressed as I was home and my car in the driveway. The provider was supposed to be here between 8am to 10am and its 11:33am as Im typing this now. I called the number back to back and no one picked up and of course the voice mail isnt set up. A terrible experience. Do not recommend. When **** calls you and asks if the provider has shown up, just ask for a new provider then so you dont have to go through this. Even when I called the business a guy picks up and was very aloof saying he just stared his shift 15 mins ago like that has anything to do with anything. Dont waste your time and save your energy.

  • Xtina A

    Date: 08/23/2024

    ******** company! I was told they would arrive by 9:30 am and The tow truck driver informed me that he was onsite at 9:30am but then didnt show up for another 2 hours. Tried calling the main office but their voicemail isnt set up yet. Unprofessional and unreliable. Dont use!

  • Debbie L

    Date: 06/24/2024

    Thank you for the tow. Respectful and careful with the car. Thank you! Excellent service from ****.

  • Mary S

    Date: 05/16/2024

    I would give negative stars if I could. They left my fathers stranded for 5 hours after an accident. They said they were at the location and wouldnt pick up any of the calls we made when we couldnt find them. After several minutes they marked our car as picked up when it clearly hadnt been. We kept trying to call and call and we got no response from them. Even the insurance company was surprised they had marked the car as picked up when it had not.This business clearly doesnt care about its clients. Do not use them!

  • Roy E

    Date: 03/28/2024

    This company left my wife and her 84 year old client stranded. Never showed up despite repeated promises when they did respond. If your insurance company uses them, tell them NO! Use someone else.

  • Tracy L

    Date: 03/06/2024

    They left me stranded for hours on the side of the road after an accident. Initially, they told me that it would take ***** min for help to arrive. Didn't show up, so I tried to call them. It immediately sent me to voicemail the first two times. Finally got through to someone the third time and they told me that it would take 30 more min for them to arrive. I waited 30 min more and they still didn't come. I tried to call them again but they simply wouldn't accept my call and for whatever reason decided to text me instead. They told me that they would be there in 10 min. At this point, I didn't believe them, so I asked if they could give me the driver's exact location. Instead, they gave me the driver's phone number so I could call him directly. When I did, he came over within a few min. Apparently no one had bothered to dispatch him in the first place. Great company if you enjoy being stranded on the road and purposely lied to.

  • Sofia D

    Date: 01/22/2024

    They didnt show up and wouldnt pick up their phone. I called about 20 times in the span of 5 hours. I had to cancel my request with Allstate and sign up for triple A so they could send someone else.

  • April S

    Date: 01/08/2024

    Been waiting 5 hours for a tow. Each time I call am told they are finishing up on a call and are on their way. Now get a text that they are 35min out. That was aftet the first 90min out followed by 45min, 60min, 45min. Would not recommend!!!!

  • Michael C

    Date: 11/07/2023

    Zero Stars. Was originally told by my insurance that they would be ****** minutes. Texted Rayan directly to give them specifics about my location and my cell number, so they could call when they arrived. After many delays, and a total of 5 hours of waiting they canceled through my insurance. I was told they couldn't find my car and called several times. I couldn't have been any clearer about car location, and it is a bright orange square SVU, can't miss it. No calls.

Rayan Towing, LLC is NOT a BBB Accredited Business.

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