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Business Profile

Vitamins and Supplements

Simple Promise PTE LTD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called this morning to cancel my order ( 2 April 2025) and I was initially told that the order had not been shipped ( 5 to 7 busines(s days) as of 10:00 this morning (3 April 2025). So, I requested to cancel my order and I was put on hold for several minutes . Then I was told that order had been shipped. I want my refund and I will no longer do any business with this company.

    Business Response

    Date: 04/07/2025

    Thank you BBB for bringing this matter to our attention.

    Allow us to provide you with this case history for this customer.

    Summary of case history
    -Customer wrote in on ************** to request for order cancellation and refund for the orders she placed on 2nd April.
    -As her order was shipped out by the time she contacted order support. We advised on 3rd Apr 10:21am(EST) her to return the product for a refund(As per standard refund policy)
    -She replied shortly that at around 11am(EST) same day stating she had submitted a complaint to BBB.
    -Hence case was escalated to Tier 2 team to review.
    -The following day, Tier 2 reviewed and process a full refund for the orders. (Kindly refer to attached file)

    Customer just needs to wait for her bank/card issuer to disburse the money back into her account. 

    Do let us know if you need further clarification. 

    Best Regards

    ****** ***

    Customer Service ****************************************************

     

     

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an add on a web site, the company said their product would help a person, loose some weight that they say a person may have built up in their gut. It would produce more frequent ****** movements. Well, the product did not help at all, I had been taking it for 30 days, and did not find the results that the company said would do, the worst part is, they guarantee with a 365 day money back H343034393531393**430H. They now have the nerve, to say that when you send the product back, to call their phone number, to let them know that you have mailed the items, well the phone number they give , has been disconnected for over a month now. Order number # **W01872HU567021J. I would like to add additional information about the company, I did not know at the time I wasted my money on these possible rip offs, that they were in ********** ??

    Business Response

    Date: 09/16/2024

    Dear BBB,


    Thank you for bring this customer feedback to our attention. 


    This customer contacted customer service in early Aug 2024 for a refund. 
    Instructions provide to customer to return the product back as part of our returns and refund policy. 
    Refund was issued on 24th Aug upon obtaining the tracking details of the return and customer was informed via email. (Refer to attached)

    On 3rd Sept, when customer contacted our hotline team regarding refund status.
    We replied back via email to advice refund was processed from our end with a screenshot for order refunded for customer's benefit.(Refer to attached)

    We are a B2C e-commerce brand selling to global customers and we use ****** for our payment processing.
    I believe this customer might have used a credit/debit card for his purchase thus the refund can take up to 30 days or next billing cycle with his card issuer/bank as part of card issuer/bank clearance procedure since the funds was release from ****** to his credit/debit card back on 24th Aug.

    Lastly, our customer service hotline ************** is open 24/7/365. 


    Do reach out to me if BBB requires further clarification regarding this feedback case.

    Best Regards
    ****** ***
    Customer Service Manager.

     

     

     

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Greatly appreciate your quick response and willingness to help me with this issue. Fortunately the company Simple Promise finally credited my credit card for the amounts in dispute. They took a while but finally it has been resolved. Theres no need to continue with this claim. Once again thank you very much.

    ***************************

    l times, for the last 2 weeks, calling this company at the phone number listed on their website, yet whenever I call it starts sounding busy right away. I went to their website and filled out something called a ticket ??? and was given a space to explain my situation with their product. That was close to 2 weeks ago and so far I havent received a response. I contacted my credit card to file a dispute but my credit card responded that they cant do anything about it based on the amount of time that had gone by, although the company warranty is suppose to last a year. Thats why I decided to go you. The price I paid was $450.00. You place an order and in the process they make another offer to you for the same product but at a lower price and more bottles. So there were 2 payments, one for $252.00 and another one for a $198.00 on my credit card. I would appreciate your help as is looking very fishy being that they dont have a functioning phone number and didnt respond to the ticket.

    Business Response

    Date: 03/27/2024

    Dear BBB,

    Thank you for bringing this feedback for our attention. We processed refund for both orders this morning 28th March and email to ***.(Kindly refer to attachment for the email)

    In our email, we explain the leadtime for the refund to go back into his account as well as provide him the ***** order support hotline as well as our email support address in case he needs to contact us again.

    Please let us know if we can be of further assistance.

    Best Regards

    Best Regards
    *******************
    Senior ******** **************** *********************************************

     

Simple Promise PTE LTD is NOT a BBB Accredited Business.

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