Business ProfileforFoothills Toyota

The consumer disrespect we recieved from this dealer was outrageous. We were up-sold a vehicle that was faulty, and an extended warranty that was absolutly useless.Owning this vehicle for less than a year and driving only 6k miles, it was disheartning to be quoted $7,000 in repairs needed by their service department. Not only would they not honor the Cadilac warranty they up-sold us for a windshield wiper fluid bottle, they would not warranty over half of the repairs we were told needed to be done ASAP.When their service department informed us that the warranty we purchased was useless, we instanty discussed this with their warranty department. We were then told by Foothills warranty department, that they might be able to sneak some repairs past the warranty holder, but if any inspections were needed by the warranty holder, they would not cover anything. When these issues were raised with the Sales Manager, we were met with aggressive, disrespectful, dismissive, deceptive rhetoric, basically saying too bad for us. The only positive interaction with this guy was him admitting that our vehicle was never properly inspected, and we were being up-sold by them again.We offered to give the car back, for a major loss to us. They would not take the car back, but would have to buy the car back from us. We escalated to upper-management, but were told that our asking price was unreasonable because, why would they buy this car back now knowing all the repairs it needs. After more discussion about how badly we were taken advantage of, the owner then gave an outrageously offensive offer to buy it back, leaving us out thousands of dollars, time, inconvenience for a car we have had for less than a year with more out of pocket repair costs than actual miles driven. A hard no given what weve gone thru, and a crappy start to our new year.The maintenance issues have continued, and we are out 10s of thousands of dollars.