Customer ReviewsforFoothills Toyota

Several months back, i helped my dad purchase a vehicle from Foothills Toyota. He was trading in his 2013 Prius for a newer Lexus that Foothills had for sale. It was dad's desire to start shopping for a car at Foothills, as he had purchased his Prius new from them, and had dealt with salesman ********************* (whom was still working there). It was my first experience with that, and I wanted to be there helping my dad as he was recovering from the loss of my mom a few months before. ***** handled dad with great care and complete integrity. The trade values were acceptable, the Lexus price was fair, and **** in financing was spot on with exact numbers and no up sales. I can see why dad wanted to go back to Foothills again. Everyone I encountered during the process, from salesman to finance was exceptional. I would recommend anyone looking for a Toyota or used Lexus to stop ** and see ***** or *****. The ****** family has really maintained the values of doing business with integrity and honesty. It is worth the trip to Burlington, **********. Sincerely, ********** (******) Raptes

First walking in I was impressed with the staff and the lack of usual dealership nonsense. I wanted to place a custom order for a new Tacoma and was told that would be no issue and we sat down and detailed what I wanted and a deposit was put down. A few days later I was informed that my order was made but with an extra few thousand in options but they were confident they could get the truck I wanted in the timeline promised. Two months later as the truck is due to arrive I was informed that I could purchase the truck that was ordered (and pay an overall 10k, after taxes, more than was originally quoted) or wait another estimated who knows how long for the truck I custom ordered but they could not guarantee a timeline. After going in I was told nothing could be done and that Toyota does not, and never will, take custom orders.So if you want a truck I would either buy what's on the lot or look elsewhere. Why Toyota takes a deposit for ordering a vehicle that they can't guarantee is beyond me. You can just browse dealer inventory anywhere else and find what you want, a lot of other dealerships are not charging the "market adjustment" of ***** or more over MSRP. Overall very disappointed with my experience and won't be coming back for any future purchases.