Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 1, ************************************************************************************* so I could sell Pet products. the *** *************************** who assured me it was going to be a great investment for me. I am a single mom of two boys, I am living with my parents and In August of 2022 I injured my shoulder causing me to 100% not be able to do my career which is Massage Therapist. No income since August. I explained everything to ******* and he insisted this was a perfect program for me if I had the time to put into the business I could be making a great income by the middle of this year. I was forwarded to a representative of Launchpad, who, I told everything too again, and he insisted I could make it work. My credit was 820+ and he told me I could get approved for business credit cards to get started. He remote logged into my phone and was showing me which cards to access. I applied for two AMEX cards, when I reminded him I had NO income he told me to put $65,000 because they don't do income checks. I was approved for two cards, one at $10,000 the second at $8,000. Launchpad charged me $10,000 for their web making services. They put me in touch with two other companies Outlook Consultants and eCommers in the same location. These two companies were for more assistance in making my website get traffic and get noticed on social media. Outlook charged me $8,800, and eCommers charged me $10,000, so in total $28,800. At sign up they asked me to be recorded and answer to yes and no questions. Two of which consisted of opening cards at my own will, and a second to not being promised a refund or any money outcome from their services. I answered truthfully. In may I was promised by a representative of eCommers $28,000-$30,000 income by 90 days, And as of today, July 8th I have obtained ZERO $ and the training is once - twice a month. Not at all what was told to me in the beginning. I asked for a refund and to cancel and was told I would not get a refund at all.

  Customer Answer

  Date: 07/11/2023

  I would like to send you a video of the text messages I have been having between ****** who is a representative of Launchpad. Every time he told me to call him and we talked everything he said in the text messages was ignored and he threatened me with lawsuits, and zero refund because I was a liar and in the wrong and his company did nothing wrong. He continues to contact me and threaten me with lawsuits. Please help! 
  
  
  Thanks
  *********************
  

  
  

  Business Response

  Date: 07/26/2023

  RE: Complaint ID: ******** - ********************* vs. LaunchPad Group LLC
  
  To whom it may concern,
  
  We are writing in response to the complaint filed by ************************* against LaunchPad Group LLC, and we appreciate the opportunity to address her concerns.
  
  Upon careful examination of the compliance call transcript, it is evident that ************** provided unequivocal answers, affirming her understanding of the terms and conditions associated with the purchase of our services. Her responses during the compliance call align with the terms outlined in our written service agreement, which clearly states that LaunchPad Group LLC does not guarantee any specific outcomes, earnings, or success as a result of our services. If the client were to fail on any of these questions, we would not proceed with the transaction and investigate further. 
  
  Regarding ****************** claim that she knowingly provided false information on her credit card application, we have conducted a thorough internal investigation. We could not find any evidence for her claims regarding our representative telling her to provide false information.  LaunchPad Group LLC strictly adheres to ethical practices and compliance with all applicable laws and regulations.
  
  During the compliance call, ************** affirmed that she voluntarily and of her own free will applied for credit cards as a means of payment for our services. It is essential to emphasize that LaunchPad Group LLC is not involved in any way with the credit card application process, nor do we have any influence over the information provided by customers during such applications. 
  
  We value honesty and transparency in all interactions with our clients, and we expect all parties involved to act in good faith throughout the business relationship. Any misleading or inaccurate information provided on credit card applications is the sole responsibility of the individual applying for credit.
  
  While we understand that financial difficulties can arise, we believe it is essential for ************** to take personal accountability for the information provided on credit applications.
  
  Regarding ****************** claims of threats and misleading communication, we have thoroughly investigated the text message communications and found no evidence to support these allegations. In fact, the basis of the conversations were to resolve the issues with the client, not escalate them. LaunchPad Group LLC maintains a commitment to respectful and honest communication with all our clients, and we take the integrity of our company and representatives seriously. This allegation is untruthful and a misrepresentation of the facts. 
  
  Furthermore, we wish to address the involvement of other companies mentioned in ****************** complaint, specifically Outlook Consultants and eCommers. While we sympathize with any concerns ************** may have with these companies, it is crucial to note that LaunchPad Group LLC cannot be held accountable for the actions, promises, or claims made by unrelated entities. We solely focus on addressing complaints related to the services provided by LaunchPad Group LLC. Any issues with other companies should be addressed directly with them.
  
  We have diligently addressed ****************** concerns and provided a thorough response based on the information she provided during the compliance call. We believe that the facts presented in this response demonstrate that her complaint is baseless and invalid. Additionally, we believe this complaint should be deemed invalid based on the other companies she is included in this complaint.  
  
  Should ************** choose to engage in open and constructive communication, we remain willing to discuss the refund process and address any outstanding issues. She can contact the resolution's coordinator that has been handling her case. She has the contact information. 
  
  We appreciate the Better Business Bureau's attention to this matter and the opportunity to address ****************** concerns. It is our sincere hope that this response has clarified the situation and provided the necessary context to resolve this matter appropriately. We are happy to provide the reference material to validate our response. 
  
  Thank you for your understanding, and we look forward to finding a resolution that benefits all parties involved.
  
  
  Sincerely,
  
  LaunchPad Group LLC
  

  
  

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20292982
  
  I am rejecting this response because:

  Customer satisfaction guaranteed. For the money I spent on each service, the satisfaction was NOT there. I did not make payments - they took everything up front. Launchpad Group LLC - $10,000, Outlook - $8,800, e-commerce - $10,000. Where nothing was promised at the time of signing up, which is what was recorded by them of me saying so, there was talk of high success, and after those questions were asked and recorded - things were promised. And so when those things that were promised were not seen was when everything went down a sour path. For the price they charged me, satisfaction should be immediate. 

  I have attached reviews from other customers of Launchpad group LLC with the same negative outcomes as mine, within the last one to three months. 

   ************************************, ****, ****** and *** ALL promised success, and told success stories to keep the process going. And when things were not satisfying to me, it turns around to me being the liar. 

  All three companies use an app called Any Desk, its where you give someone remote access to your phone - computer or laptop. **** was the individual who used Any Desk to remote into my phone. It was him who pulled up the websites for each card to be applied for. It was my information, and his voice to proceed in putting $65,000 for income because they dont check the income. He had knowledge of which cards didnt require income checks. Both Launchpad Group LLC and Outlook made two charges to the two AmEX cards that were assigned to me. Both of the charges on the cards equaled just shy of maxing out the cards. The amounts left on each card was the exact amounts that the cards annual fee was. Those annual fees came out a week after the charges from the company. So they have the knowledge of exactly everything to take out of your card. He assisted me in the opening of the cards that they knew just how much to charge on them. 

  Anytime after June 29th when ****** told me via text that they wanted to refund me and cancel, the calls just went from bad to worse. It was a hook to get me on the phone so he could tell me that I didnt deserve any kind of refund because the companies didnt do anything wrong. So yes! I disputed with my cards, and reported them to you, the BBB. ****** did threaten me with lawsuits that I would never be able to pay. 
  

  This is three companies against me, a customer. Someone who wanted and needed their help and I 100% feel taken advantage of and am not satisfied. I do not feel any of the names I have mentioned have been professional, as people who work for a company like that should be. I do not feel they are honest in anything they do, because everything in my first complaint and this revised complaint are not lies they are the truth.

  As for Launchpad Group LLC commenting that the other two companies need to be personally addressed, they are in the same building, I was transferred from one person to the next to the next between all three companies. The person who conducted the compliance call was the same person for all three recordings. 
  

  There will be no more communication between me and the company as the representative of that company, ******, is dishonest himself, belligerent, and rude. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/15/2023

  Greetings:

  This is in response to **************** second complaint against Launchpad Group, LLC (hereafter Launchpad). Essentially, **************** claims are that Launchpad owes her a [c]ustomer satisfaction guarantee and that Launchpad promised [her] success ifshe purchased Launchpads services.
  

  We take **************** allegations seriously and have investigated them thoroughly and determined they are utterly without merit. Specifically, the business relationship between ************** and Launchpad is governed by a written contract. We have reviewed the written contract and it does not contain a customer satisfaction guarantee. To the contrary, the written contract states in bold print and capital letters:

  THE COMPANY DOES NOT REPRESENT OR GUARANTEE THAT IF 
  YOU USE ITS SERVICES YOU WILL RECEIVE SALES, REVENUES, 
  PROFITS, OR SUCCESS.

  Moreover, prior to approving the written contract or accepting any money from **************, a verifier contacted ************** by telephone on a recorded line and told ************** that Launchpad could not guarantee that if she purchased Launchpads services she would be successful or that her business would be profitable. ************** responded by stating that she was aware Launchpad was not guaranteeing her success or any amount of earnings. 

  Given the clear evidence that ************** was informed both in verbally and in writing that Launchpad was not guaranteeing her success, her claim that Launchpad owes her a customer satisfaction guarantee is disingenuous. Under the circumstances, we see no reason for Launchpad to provide ************** with the refund she demands. Please feel free to contact us if you would like to discuss this matter further. 

  Sincerely,

  LAW OFFICE OF **********************

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20292982
  
  I am rejecting this response because:
  This company has shown that they are nothing less than scammers and fraudulent. They cover their butts on a recorded line - and then promises are made and unrealistic goals are set off recorded lines just so they can say - but the customer agreed and we have it on record so when a customer says hey these promises you told me these stories of success and goals you set arent even close to being met they come back with you agreed that our services dont guarantee you success or an income then why in the world does every representative working there say that? Because they are stories for them to get thousands of dollars right up front from you and then leave you hanging and not give you the satisfaction for success. If a company is going to take thousands of dollars from you - no matter what, satisfaction better be met. In every way that is scamming someone out of money. And that is what Launchpad Group has done, and that is why I came to the BBB because their company should NOT be allowed to get away with lying to customers to get thousands and get away with it. 

  Sincerely,
  
  *********************

  Business Response

  Date: 08/21/2023

  Hello,
  
  Please see an additional response attached. 

  Customer Answer

  Date: 08/24/2023

  Here is as much of my texting conversations I had with him. I have more if needed 

  Business Response

  Date: 09/07/2023

  Please see the attached response for this complaint. 

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20292982
  
  I am rejecting this response because:

   

  as I have stated before, everything that they have recorded like the representation they provided was correct. I answered honestly, what I am claiming is off record and is me against between **** representatives of Launchpad group - there were no recorded conversations after the ones they recorded and are supplying in their defense. I am claiming after the fact that YES promises were made, I have notes that I wrote down when being told them and by who with phone numbers. But when I mentioned that before, their rebuttal back was we looked into it and there was nothing found that that was said so its false and shes lying guess what Im not. I am speaking my truth and the company is lying. Its the entire company against me. I wanted out, they said they would refund and cancel my contract and any time I called in to talk to ****** it turned into a im lying and I dont deserve anything because the company didnt to anything wrong. It didnt do anything right either. 
  

  they can keep sending recorded conversations - that I dont deny. But they are denying anything said afterwards and ** telling you that promises were made, promises of success and huge monthly income. That their services are successful and - no nothing was received on that high level. Hold yourselves accountable Launchpad group and the other two companies affiliated with you. 
  

  I have proof from other people that they took their money and didnt deliver services. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 10, 2023 I signed an agreement for services. I paid $3,000.00 to design online business. Spoken to some of there web design people, and decided it was not something I would like to do. Gave my three business day notice to cancel, after which was called by **** that talked me into canceling my decision to cancel. That was on May 13, 2023. Have not spoken to him since. Then was contacted by ******, who was the go between guy when you need help. I am sending his text concerning our conversation. Which was the last conversation that was recorded. I told him that this business was fraudulent and he said not. I like a full refund from this business they have not delivered neither seem as though they will deliver. I been taking and I would like you to help me to solve this case. Nothing was done that they agreed to by contract. Heres our conversation by text:Hey, ****** how is everything going? How are you getting along with your instructor? How do you feel about your logo? Please call if you need anything. I am here to help you with this venture. Make sure you are asking for your asking for you password. Please respond so I know you have received this message.Hello ******,Have not spoken with *****. She called yesterday at 11:52, I called her back to schedule an appointment with her. But I have yet to her from her. Thanks Sorry for the late response did she call you yet?No she has not. ****************. This is ****** checking in again we should be getting a little closer to going live. Are you picking out products yet? how do you feel about the process so far? is there anything you need help with? Please respond so I know you have received this message.Hello ****** Nothing has happened. Have not spoke to ***** or no one. Can I just gracefully get out, and what ever funds that can be refunded. There is no process!Thank you for your concern. Our conversation over a week, and still no response.