Complaints

This profile includes complaints for LaunchPad Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LaunchPad Group LLC

  12100 NE 195th St Ste 250 Bothell, WA 98011-5775

• 

  LaunchPad Group LLC

  4100 194th St SW Ste 135 Lynnwood, WA 98036

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ***** reached out to me and to my company, using high pressure tactics to secure a hotel booking, and insisted that I sign a DocuSign to book my company's hotel for a conference. The terms varied widely from those he represented on the phone. I later booked the rooms directly with the venue at a lower price.

• Initial Complaint

  Date:02/13/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that He had gotten a ***** and that I would not need to spend any money; They were able to open a CapitalOne Venture Credit card with my Approval; and then got, $7,700 for a website for Children's Clothing, , My good friend reviewed this website, ***** ***** which has an International business. .He told me I did not know if I go through with this. I called LatchPad Group and they told me it was too late. I said, "WHAT, NO WAY!". THEN THERE WAS TWO MEN CALLED ME TELLING THAT WE NEED TO TAKE CARE OF THEM, ABOUT THEY DID EVERYTHING FOR ME. I TOLD THEM NO WAY! .i AM STILL IN

  Customer Answer

  Date: 02/14/2025

  I issued all my concerns in my complaint against the launchPad ********** I was told I had a ***** AND TOLD THAT WOULD NOT NEED TO SPEND ANY $ BUT THEN tHEY OPENED A GROUPON CREDIT CARD WITHOUT MY OK ,; CREDITED 7,,700 IN FUNDS FOR A WEB-SITE THAT HAD MANY CHIILDREN'S CLOTHING & MY GOOD FRIEND ***** , he seen the web-site and told me if you go through this , I do not know you since the idems are very costly , he also told me that the manufacture sites were much lower priced .

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DONT hire this ********** your research 1st and you will vastly change your ********** rip-off, fast talkers who are nothing more than salesman looking to take your bucks. Oh, on day 1 they will make it sound so great, work 10 hours a week and theyll set everything up to start making 5 to 6K a month to start. Will call you consistently for 3 days, but on day 4 you will never hear from them again..( 3 day Residual to cancel). It had been close to 3 months and I still didnt have a working site. I text/called several times to my salesman with no response from Feb 2-April 1. So I posted a review/complaint to the BBB and the very next morning my salesman reached out to say his 8 month pregnant wife and him was out of the country for a month on vacation ?? 8 months pregnant and you go to another country for a month? He had some high up employee call me and he said the reason I didnt have a working site is because I had a felony on my record. I didnt have as much as a speeding ticket on my record let alone a felony..he bullied me and threatened me and I shouldve stood my ground then. They had a female employee(*****) call me and she said she very much worked in a mans world as well, and if I would take my complaint down, she would personally take over my account and cover all the cost and get it up and running, because she had sold two successful online businesses for over 100k. She even texted me what to say to the BBB and to sign my name to it, which I did and here we are 8 months later and I still have not had one sale nor have I ever heard from her again either. More untruths. Its nothing like the spill they present you day 1. I do not have buyers remorse, I held up my end of the bargain and invested expecting them to do the same. if youre looking to make extra bucks, part-time at Amazon ****** because youll make a h*** of a lot more money than you will with them. BBB rating in was April D, today its an F. That should tell you everything you need to know.

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First it starts out about like everyone else that has complained. They talk to you tell you it's a great opportunity then they send you to a credit specialist. This guy logs into your computer and goes to whatever site he can to get you free credit lines(Discover and Marriott Bonvoy brilliant cards)has you sign up as he guides you through it and once you get approved you talk to the "head vp" guy (*************************** for me) and he wheels and deals you telling you this is going to be so great for you. Then tells you a price and told me I couldn't read the contract because there were other people that were jumping at the opportunity. Well it was signed on a Friday 12/8/2023. I end up reading the contract over the weekend and you only have 3 business days to cancel. Called ******* who wouldn't answer all of Monday and Tuesday of course. I email ******** email trying to cancel and it bounces back. I look over the entire contract only finding one email so of course I send an email to cancel(**********************************). No one ever answered that email. ******* eventually gets back to me a week later and I told him I sent and email cancelling the contract to the email I had and him but his bounced back. I told him I wanted a refund. He was less than nice telling me that's not how a contract works and argued with me. He eventually stopped and tried to play it cool. Because of this conversation and ******* being rude to me I called Discover and told them there had been fraud on the card. A day later ******* texts my phone telling me my card has been refunded in its entirety and best of luck in my future endeavors. Because I called fraud and cancelled my card, Launchpad finds out and they dispute the charge and now discover will not let it go because they said I didn't dispute. This is a total scam trying to find people just to sign their contract so you can't get out of it!

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wanted $12,000 to build a website and my wife called to cancel and to receive a refund. My wife has called back and now they will not answer. We signed a contract on 01/15/2023. We only have three days to cancel this. I would like a refund in the amount of $12000.00.

  Customer Answer

  Date: 02/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was looking for an online job so Launchpad Group llc contacted me total collected them after they called **************** to get me qualified for the amount they don't promise anything but boy do they make it sound good. they included a custom website tailored to the niche with up to 50 products listed for sale, domain name, custom logo, and assigned consultant.to assist with development emails phone support 1 on 1 intro with consultant consulting call weekly for 10 weeks social media graphics fb Instagram Pinterest QR code virtual business card 1 month free web hosting 6 months free drop shipping. but here is the thing all social media outlets are free to set up, the 10 weeks of training is a joke they don't go over much with you and i believe they put me on my own to soon so did not get the whole 10 weeks of BS training. then on 2/21/23, i received a phone call from Outlook consultants claiming that they were going to assist with boosting sales by supplying the grand opening ads promographic *** marketing package landing page video commercial product highlight video custom e-magazine press release digital you tub video ******* channel. ok so that's a list of what they were supposed to offer but what I discovered was I did not get the e-magazine the press release was never broadcasted over hundreds of social media outlets like they said they were going to do and they also didn't include the *** package on top of that they had a website attached to the back end of my site since I started it took 9 months to get that taken off and gain full access to the website to personalize it, this company is a fraud they attached spyware malware and trojans to coding on the site that I paid a lot for and I am unable to trust this site now. after receiving full access to my site I discovered all emails were not coming to me i had just gotten them on the 5th so I had lost out on sales leads and opportunities. please refer to the last entry I made for the zip folder

  Customer Answer

  Date: 10/25/2023

  the company has reached out and we have reached an agreement please take down the complaint from public view thank you ***********************

  Customer Answer

  Date: 10/25/2023

  these files are a breach of the contract these where attached to my website witch can not be trusted now all my ads i put up went to this site 

  i will be looking for a some kind of reimbursement for my system. for it  has been messed up from the start and i will not be allowing this company  to access  my computer in the future. i have 19 breaches from this site witch never happened b4 so in turn i have a site i can not use along with all platforms that my company was listed on where free platforms to build a business' page on this company is a rip off and should be reprimanded for there false advertisement, given there was no guarantee its alot of money for something i cant utiles thank you for time.     

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9-1-23 I received a call from ******* from My Tracking Biz re starting an online business. I explained numerous times that Im not computer literate, literally before I knew what had happened I was on the phone with **************** getting a credit card and starting an online business. I am an almost 70 yro retired woman with absolutely no internet experience. I'm on a fixed income and told the man on the phone exactly this. Every time I told him this which was repeatedly he went on to say that I would have someone building my online store and that someone would walk me thru everything. He went on to say that he was going to try and get me to this big wig ******* who by the way hardly ever spoke to anyone but he was going to talk with him about me because I was so absolutely hesistant about doing this. The cost of this was never brought up at this time. I was told that ******* agreed to speak with me which was highly unusual. When ******* got on the phone it was like I was speaking with a fatherly type of man. Knowing my issues he assured me that "if I didn't feel I could do this to let him know and we would, part friends". Little did I know that I would owe him $8000. Also this all happened so fast, they had access to my computer, sent me over contracts, called AMEX , called Chase, and other places to get more credit cards. This all happened within a matter of 1 hour. When I got off the phone I literally didn't know what hit me. While on the phone they also had me sign a contract which I thought I had 30 days to resend due to the extensive phone conversation with ******* regarding my hesitancy in doing this.. After saying this was something that I was not comfortable doing. I never really knew what I was suppose to do and I told numerous people exactly that. When I told them that they literally would not let me cancel. After numerous angry phone conversations where they threatened with there lawyers they offered me $4000 back. I cannot afford that also my credit has already been affected. They sent me a cancellation form refunding me $4000. I can't afford that either. I'm not sure at this point if I should contact a lawyer. I never had a chance to research this company but I think that's there tactic. Older people without knowledge of the internet. I feel like I have been physically abused. I'm sick my ** is sky high and in debt!

  Customer Answer

  Date: 10/18/2023

  This issue has been resolved with the company. Thank you.

• Initial Complaint

  Date:08/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 3rd I paid $5500.00 for help to set up retail website, I had no computer experience. They claimed they would train me, but the coach that was to instruct me said he would not do it, said I would have to go to a computer store. They also use that app ANYDESK to access your phone and computer and insisted on using passwords prior to any communication between their coaches and me. When I realized that the program was beyond my capabilities, I tried to opt out, but they refused, so I filed a dispute with my credit card **. The head of Launch Pad named **** was verbally abusive and told me if I retract the dispute I would get a refund, he connected me with the credit card ** with ANYDESK and listened while I retracted the dispute, then only refunded $1500.00. I have since restarted the dispute. I've had no more contact with Launch Pad. Also, they give you a very small window in which to ask for a refund, it was either 3 days or 5 days I can't recall, however that time runs out before the coaching begins so by the time you realize the program is not something you are capable of mastering it's to late to get your money back without enduring verbal abuse at the hands of ****. I would like to receive the remaining $4000.00 of my investment as the program was to difficult for me due to no computer experience. I also believe I was targeted because my wife had passed away just 3 months prior and I suspect they glean that information from public records for people who may be more vulnerable to making rash decisions

  Customer Answer

  Date: 08/24/2023

  The ******************* Group LLC has agreed to refund the $4000.00 in my complaint and I have signed an agreement with which they will sign also, releasing each party from further obligations. At this time I wish to have the complaint put on hold until they perform their part of the agreement, the money is to be refunded to my Amex card within 21 days, if they fail to do so I would then want the complaint reinstated. Thank you very much for your assistance in this matter, could you please confirm that the complaint is in hold by calling me at ************.

  Customer Answer

  Date: 08/24/2023

  The complaint I have filled about Launch Pad Group has been resolved, please put the complaint on hold and do not publicize the complaint, as soon as I can confirm the return of my money, I will contact you to cancel  the complaint. Thank you *************************. If any questions please call me at ************.

  Customer Answer

  Date: 08/29/2023

  Zoie, Launch Pad Group has refunded an additional $4000.00 as agreed, the original refund was$1500.00, so they have now refunded the entire $5500.00. They agreed to settle the day after I filed the complaint, so thank you very much for the assistance. If you need to ask any follow-up questions, please call me at ************. Thank you again.
  

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About May 26, 2023 I received a phone call from Launch Pad Group, LLC from *******, ********** who told me they would build a website for me that would make between $8,000 and $12,000 a month.Im 79 and need to retire, so I listened to their spiel. The man wanted to check my credit so I let him look at my Experian account, and my FICO was over 800. I also had about $40,000 of credit available.He pressured me into letting him charge $10,000 from the first bank, then pressured me into charging $6,000 on another bank, then said they needed another $16,500 on another bank and suddenly I was conned into charging $32,500 on my credit cards for them to build a website. My FICO score also went down ******************************************************************************* and he said the site would produce enough income starting in June to pay any credit card bills.I was scared and felt used by the whole thing as a gullible senior, but I didnt know what to do and felt trapped. Its now August and the site has never made one sale or produced one ***** of income, and I have been getting the credit card bills of about $600+ a month, and dont have enough money to pay them.I have since found out that the company goes by several names including ****************************************** and PurGroup.I have filed charge disputes with my three banks, and they are in the process of reversing the charges and recovering the funds. I have also filed a Police Report with the ********* Police Department.for fraud and senior elder financial abuse.

  Business Response

  Date: 09/06/2023

  Hello,
  Please see the attached response for complaint # ********

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20475248
  
  I am rejecting this response because I was subjected to intense pressure by the sales representative, *********************, who overwhelmed me with his words and bullied me into agreeing to his sales pitch. No matter what the lawyer or the company says, I was manipulated into going along with their high-pressure scheme to get me to agree with their expensive program.

  Of course, they set it up so that a person would be recorded saying what they wanted them to say to make it appear that that they were totally in the clear and the client was voluntarily agreeing to everything. The truth is, there was a heavy undercurrent of fear to make a client feel like that they had to go along with the wording and agreements or mess the deal up. I was afraid to disagree with their recorded statements with that aura of bullying and fear.

  I reiterated over and over again to ************** that I did not want to endanger my credit rating in any way, and especially did no want to do anything that would cause me to participate in a program that would not produce sufficient income and do it quickly enough to pay any bills that would come in. He assured me that the program would produce sufficient income to pay the credit cards before they came due. He misled me with that and after I reluctantly allowed him to pressure me into borrowing an  obscene  amount of money, over $30,000, for their program, sure enough, the  bills started coming in by the hundreds of dollars but their program didn't produce one single sale.

  Realizing that their program was a high-pressure scheme to get people to invest money they could not afford to lose, and feeling highly taken advantage of, I told the three banks he pressured me into borrowing the money from that I was disputing the charges and they agreed and pulled the money back into my credit accounts.

  Because of their tactics, I went from owing less than $5,000 in the world and having a credit score over 800 to suddenly owing over $35000 and now having a credit score of just over 700..The program was a total failure and ********************* left me a voice mail in which he stated that the company had failed me and did not do what they said they would do. As a result of this whole fiasco, I have had to fight depression, fear, facing potential financial ruin because of their high pressure sales techniques and bullying me, a senior 79 years old into signing up with their empty program.

  I believe I have been a victim of elder financial abuse by a dishonest company. If they are honest and fair, they will relieve me from any and all signed agreements and allow any and all funds that I mistakenly allowed to be borrowed and placed into their non-performing money-making scheme.to be returned and restored to my banks.

   Sincerely,

  *******************

  
  
  

• Initial Complaint

  Date:07/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 1, ************************************************************************************* so I could sell Pet products. the *** *************************** who assured me it was going to be a great investment for me. I am a single mom of two boys, I am living with my parents and In August of 2022 I injured my shoulder causing me to 100% not be able to do my career which is Massage Therapist. No income since August. I explained everything to ******* and he insisted this was a perfect program for me if I had the time to put into the business I could be making a great income by the middle of this year. I was forwarded to a representative of Launchpad, who, I told everything too again, and he insisted I could make it work. My credit was 820+ and he told me I could get approved for business credit cards to get started. He remote logged into my phone and was showing me which cards to access. I applied for two AMEX cards, when I reminded him I had NO income he told me to put $65,000 because they don't do income checks. I was approved for two cards, one at $10,000 the second at $8,000. Launchpad charged me $10,000 for their web making services. They put me in touch with two other companies Outlook Consultants and eCommers in the same location. These two companies were for more assistance in making my website get traffic and get noticed on social media. Outlook charged me $8,800, and eCommers charged me $10,000, so in total $28,800. At sign up they asked me to be recorded and answer to yes and no questions. Two of which consisted of opening cards at my own will, and a second to not being promised a refund or any money outcome from their services. I answered truthfully. In may I was promised by a representative of eCommers $28,000-$30,000 income by 90 days, And as of today, July 8th I have obtained ZERO $ and the training is once - twice a month. Not at all what was told to me in the beginning. I asked for a refund and to cancel and was told I would not get a refund at all.

  Customer Answer

  Date: 07/11/2023

  I would like to send you a video of the text messages I have been having between ****** who is a representative of Launchpad. Every time he told me to call him and we talked everything he said in the text messages was ignored and he threatened me with lawsuits, and zero refund because I was a liar and in the wrong and his company did nothing wrong. He continues to contact me and threaten me with lawsuits. Please help! 
  
  
  Thanks
  *********************
  

  
  

  Business Response

  Date: 07/26/2023

  RE: Complaint ID: ******** - ********************* vs. LaunchPad Group LLC
  
  To whom it may concern,
  
  We are writing in response to the complaint filed by ************************* against LaunchPad Group LLC, and we appreciate the opportunity to address her concerns.
  
  Upon careful examination of the compliance call transcript, it is evident that ************** provided unequivocal answers, affirming her understanding of the terms and conditions associated with the purchase of our services. Her responses during the compliance call align with the terms outlined in our written service agreement, which clearly states that LaunchPad Group LLC does not guarantee any specific outcomes, earnings, or success as a result of our services. If the client were to fail on any of these questions, we would not proceed with the transaction and investigate further. 
  
  Regarding ****************** claim that she knowingly provided false information on her credit card application, we have conducted a thorough internal investigation. We could not find any evidence for her claims regarding our representative telling her to provide false information.  LaunchPad Group LLC strictly adheres to ethical practices and compliance with all applicable laws and regulations.
  
  During the compliance call, ************** affirmed that she voluntarily and of her own free will applied for credit cards as a means of payment for our services. It is essential to emphasize that LaunchPad Group LLC is not involved in any way with the credit card application process, nor do we have any influence over the information provided by customers during such applications. 
  
  We value honesty and transparency in all interactions with our clients, and we expect all parties involved to act in good faith throughout the business relationship. Any misleading or inaccurate information provided on credit card applications is the sole responsibility of the individual applying for credit.
  
  While we understand that financial difficulties can arise, we believe it is essential for ************** to take personal accountability for the information provided on credit applications.
  
  Regarding ****************** claims of threats and misleading communication, we have thoroughly investigated the text message communications and found no evidence to support these allegations. In fact, the basis of the conversations were to resolve the issues with the client, not escalate them. LaunchPad Group LLC maintains a commitment to respectful and honest communication with all our clients, and we take the integrity of our company and representatives seriously. This allegation is untruthful and a misrepresentation of the facts. 
  
  Furthermore, we wish to address the involvement of other companies mentioned in ****************** complaint, specifically Outlook Consultants and eCommers. While we sympathize with any concerns ************** may have with these companies, it is crucial to note that LaunchPad Group LLC cannot be held accountable for the actions, promises, or claims made by unrelated entities. We solely focus on addressing complaints related to the services provided by LaunchPad Group LLC. Any issues with other companies should be addressed directly with them.
  
  We have diligently addressed ****************** concerns and provided a thorough response based on the information she provided during the compliance call. We believe that the facts presented in this response demonstrate that her complaint is baseless and invalid. Additionally, we believe this complaint should be deemed invalid based on the other companies she is included in this complaint.  
  
  Should ************** choose to engage in open and constructive communication, we remain willing to discuss the refund process and address any outstanding issues. She can contact the resolution's coordinator that has been handling her case. She has the contact information. 
  
  We appreciate the Better Business Bureau's attention to this matter and the opportunity to address ****************** concerns. It is our sincere hope that this response has clarified the situation and provided the necessary context to resolve this matter appropriately. We are happy to provide the reference material to validate our response. 
  
  Thank you for your understanding, and we look forward to finding a resolution that benefits all parties involved.
  
  
  Sincerely,
  
  LaunchPad Group LLC
  

  
  

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20292982
  
  I am rejecting this response because:

  Customer satisfaction guaranteed. For the money I spent on each service, the satisfaction was NOT there. I did not make payments - they took everything up front. Launchpad Group LLC - $10,000, Outlook - $8,800, e-commerce - $10,000. Where nothing was promised at the time of signing up, which is what was recorded by them of me saying so, there was talk of high success, and after those questions were asked and recorded - things were promised. And so when those things that were promised were not seen was when everything went down a sour path. For the price they charged me, satisfaction should be immediate. 

  I have attached reviews from other customers of Launchpad group LLC with the same negative outcomes as mine, within the last one to three months. 

   ************************************, ****, ****** and *** ALL promised success, and told success stories to keep the process going. And when things were not satisfying to me, it turns around to me being the liar. 

  All three companies use an app called Any Desk, its where you give someone remote access to your phone - computer or laptop. **** was the individual who used Any Desk to remote into my phone. It was him who pulled up the websites for each card to be applied for. It was my information, and his voice to proceed in putting $65,000 for income because they dont check the income. He had knowledge of which cards didnt require income checks. Both Launchpad Group LLC and Outlook made two charges to the two AmEX cards that were assigned to me. Both of the charges on the cards equaled just shy of maxing out the cards. The amounts left on each card was the exact amounts that the cards annual fee was. Those annual fees came out a week after the charges from the company. So they have the knowledge of exactly everything to take out of your card. He assisted me in the opening of the cards that they knew just how much to charge on them. 

  Anytime after June 29th when ****** told me via text that they wanted to refund me and cancel, the calls just went from bad to worse. It was a hook to get me on the phone so he could tell me that I didnt deserve any kind of refund because the companies didnt do anything wrong. So yes! I disputed with my cards, and reported them to you, the BBB. ****** did threaten me with lawsuits that I would never be able to pay. 
  

  This is three companies against me, a customer. Someone who wanted and needed their help and I 100% feel taken advantage of and am not satisfied. I do not feel any of the names I have mentioned have been professional, as people who work for a company like that should be. I do not feel they are honest in anything they do, because everything in my first complaint and this revised complaint are not lies they are the truth.

  As for Launchpad Group LLC commenting that the other two companies need to be personally addressed, they are in the same building, I was transferred from one person to the next to the next between all three companies. The person who conducted the compliance call was the same person for all three recordings. 
  

  There will be no more communication between me and the company as the representative of that company, ******, is dishonest himself, belligerent, and rude. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/15/2023

  Greetings:

  This is in response to **************** second complaint against Launchpad Group, LLC (hereafter Launchpad). Essentially, **************** claims are that Launchpad owes her a [c]ustomer satisfaction guarantee and that Launchpad promised [her] success ifshe purchased Launchpads services.
  

  We take **************** allegations seriously and have investigated them thoroughly and determined they are utterly without merit. Specifically, the business relationship between ************** and Launchpad is governed by a written contract. We have reviewed the written contract and it does not contain a customer satisfaction guarantee. To the contrary, the written contract states in bold print and capital letters:

  THE COMPANY DOES NOT REPRESENT OR GUARANTEE THAT IF 
  YOU USE ITS SERVICES YOU WILL RECEIVE SALES, REVENUES, 
  PROFITS, OR SUCCESS.

  Moreover, prior to approving the written contract or accepting any money from **************, a verifier contacted ************** by telephone on a recorded line and told ************** that Launchpad could not guarantee that if she purchased Launchpads services she would be successful or that her business would be profitable. ************** responded by stating that she was aware Launchpad was not guaranteeing her success or any amount of earnings. 

  Given the clear evidence that ************** was informed both in verbally and in writing that Launchpad was not guaranteeing her success, her claim that Launchpad owes her a customer satisfaction guarantee is disingenuous. Under the circumstances, we see no reason for Launchpad to provide ************** with the refund she demands. Please feel free to contact us if you would like to discuss this matter further. 

  Sincerely,

  LAW OFFICE OF **********************

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20292982
  
  I am rejecting this response because:
  This company has shown that they are nothing less than scammers and fraudulent. They cover their butts on a recorded line - and then promises are made and unrealistic goals are set off recorded lines just so they can say - but the customer agreed and we have it on record so when a customer says hey these promises you told me these stories of success and goals you set arent even close to being met they come back with you agreed that our services dont guarantee you success or an income then why in the world does every representative working there say that? Because they are stories for them to get thousands of dollars right up front from you and then leave you hanging and not give you the satisfaction for success. If a company is going to take thousands of dollars from you - no matter what, satisfaction better be met. In every way that is scamming someone out of money. And that is what Launchpad Group has done, and that is why I came to the BBB because their company should NOT be allowed to get away with lying to customers to get thousands and get away with it. 

  Sincerely,
  
  *********************

  Business Response

  Date: 08/21/2023

  Hello,
  
  Please see an additional response attached. 

  Customer Answer

  Date: 08/24/2023

  Here is as much of my texting conversations I had with him. I have more if needed 

  Business Response

  Date: 09/07/2023

  Please see the attached response for this complaint. 

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20292982
  
  I am rejecting this response because:

   

  as I have stated before, everything that they have recorded like the representation they provided was correct. I answered honestly, what I am claiming is off record and is me against between **** representatives of Launchpad group - there were no recorded conversations after the ones they recorded and are supplying in their defense. I am claiming after the fact that YES promises were made, I have notes that I wrote down when being told them and by who with phone numbers. But when I mentioned that before, their rebuttal back was we looked into it and there was nothing found that that was said so its false and shes lying guess what Im not. I am speaking my truth and the company is lying. Its the entire company against me. I wanted out, they said they would refund and cancel my contract and any time I called in to talk to ****** it turned into a im lying and I dont deserve anything because the company didnt to anything wrong. It didnt do anything right either. 
  

  they can keep sending recorded conversations - that I dont deny. But they are denying anything said afterwards and ** telling you that promises were made, promises of success and huge monthly income. That their services are successful and - no nothing was received on that high level. Hold yourselves accountable Launchpad group and the other two companies affiliated with you. 
  

  I have proof from other people that they took their money and didnt deliver services. 

  
  Sincerely,
  
  *********************